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Entry Level Customer Success Manager Remote Jobs in Oregon

ConnectWise

Customer Success Manager

OR · On-site +1

The Partner Success Manager I/ Customer Success Manager is responsible for alignment at the ... Remote or hybrid depending on location * 30% travel may be required.

Compliancy Group LLC.

Customer Success Manager

OR · Remote

$75K - $82K/yr

Our Customer Success Managers are central to that promise. This is a high-volume, relationship ... Remote, USA PLEASE READ: Our team has recently been notified of a phishing scam targeting ...

Experity

Client Success Manager - Full Time - Remote

OR · On-site +1

$66K - $90K/yr

Remote: Experity offers Team Members the opportunity to work remotely or in an office ... Own and manage a portfolio of accounts across multiple customer segments, ensuring high levels of ...

Cresta

AI Value Partner, Customer Analytics

OR · On-site +1

... with Customer Success Managers, Sales, Product, and Engineering . Your work will power ROI ... Work from home office stipend to help you succeed in a remote environment * Lunches and dinners ...

TechnologyAdvice

Client Success Manager, Channel

OR · Remote

$151K - $152K/yr

Eager to learn the ins and outs of B2B Demand Generation campaigns to better serve our customers ... Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays. * Remote-First ...

GHX

Delivery Manager I

OR · Remote

$23.55 - $29.32/hr

Works closely with Solutions Delivery, Sales, and Customer Success Managers to oversee all phases ... To view more details of our benefits, visit us here: #LI-Remote #LI-KL

AO Globe Life

Remote CSR Agent Entry Level

Portland, OR · On-site +1

$16.50 - $22/hr

Remote Client Success Specialist Company: Globe Life AO Location: Fully Remote At Globe Life AO ... Manage client inquiries and provide timely solutions. * Expand Your Reach: Utilize networking ...

Eltropy Inc.

Sr. Content & Enablement Manager

OR · Remote

$110K - $160K/yr

Chief Customer Officer Location: Remote (Santa Clara, CA preferred) Compensation: $110,000 - $160 ... Develop training content in parallel with product development and coordinate with Customer Success ...

Enumerate

Relationship Manager

OR · On-site +1

If remote, this role requires travel every other month to Fort Lauderdale, Florida. Key ... experience in Customer Success or Account Management * Strong customer service and project ...

Nexus HR Services

FQHC Billing Account Manager

OR · Remote

$60K - $65K/yr

FQHC Billing Account Manager - remote Compensation: $60,000 - $65,000 annually Nexus HR is seeking ... Strong communication, analytical, and organizational skills are essential for success in this ...

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All JobsCustomer Success JobsEntry Level Customer Success Manager Remote JobsEntry Level Customer Success Manager Remote Jobs in Oregon

Entry Level Customer Success Manager Remote information

What is the difference between Entry Level Customer Success Manager Remote vs Customer Support Specialist Remote?

AspectEntry Level Customer Success Manager RemoteCustomer Support Specialist Remote
Primary RoleBuilds long-term customer relationships, ensures product adoption, and promotes customer retentionProvides technical or product assistance, resolves customer issues, and offers support
Required SkillsCommunication, relationship management, basic product knowledgeTechnical troubleshooting, communication, problem-solving
Work EnvironmentRemote, collaborative with sales and success teamsRemote, often focused on individual support tasks
Common CertificationsCustomer success or relationship management certifications (optional)Technical support or help desk certifications (optional)

While both roles are remote and involve customer interaction, the Entry Level Customer Success Manager focuses on fostering ongoing relationships and ensuring customer success, whereas the Customer Support Specialist primarily handles technical issues and immediate support needs. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Success Manager (Remote), and why are they important?

To thrive as an Entry Level Customer Success Manager (Remote), you generally need strong communication skills, a customer-focused mindset, and a bachelor’s degree or equivalent experience. Familiarity with CRM tools like Salesforce or HubSpot, as well as ticketing systems and basic data analysis, is often required. Exceptional problem-solving, active listening, and time management abilities help you build rapport and effectively address client needs in a remote environment. These skills ensure customer satisfaction, retention, and smooth collaboration with internal teams, which are critical to the organization's long-term success.

What is an Entry Level Customer Success Manager (Remote)?

An Entry Level Customer Success Manager (Remote) is a professional who helps new and existing clients get the most value from a company's products or services, working from a location outside the company's offices. They focus on building relationships, answering customer questions, resolving issues, and ensuring customer satisfaction. In an entry-level role, they often receive training and support to develop their skills in customer communication, problem-solving, and product knowledge. Their goal is to help customers achieve success with the product, which in turn supports customer retention and company growth.

What are some typical challenges faced by entry-level remote Customer Success Managers, and how can they be addressed?

Entry-level remote Customer Success Managers often face challenges such as building strong client relationships without in-person meetings and managing effective communication across digital channels. To overcome these obstacles, it's important to be proactive in reaching out to customers, utilize collaboration tools efficiently, and schedule regular check-ins to foster engagement. Additionally, working closely with internal teams like sales and support can help you address client needs more effectively and ensure a smooth customer journey.
What are the most commonly searched types of Customer Success Manager Remote jobs in Oregon? The most popular types of Customer Success Manager Remote jobs in Oregon are:
What are popular job titles related to Entry Level Customer Success Manager Remote jobs in Oregon? For Entry Level Customer Success Manager Remote jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Success Manager Remote jobs in Oregon look for? The top searched job categories for Entry Level Customer Success Manager Remote jobs in Oregon are:
What cities in Oregon are hiring for Entry Level Customer Success Manager Remote jobs? Cities in Oregon with the most Entry Level Customer Success Manager Remote job openings:
Entry Level Customer Success Manager Remote jobs near you
Customer Success Manager

Customer Success Manager

ConnectWise

OR • On-site, Remote

Other

This job post has expired today. Applications are no longer accepted.

ConnectWise rating

8.5

Company rating: 8.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

68th of 209 rated software companies

Job description

General Summary:

The Partner Success Manager I/ Customer Success Manager is responsible for alignment at the leadership level of our partners while building and maintaining strong relationships to help these select partners progress on their transformation journey. This role works in partnership with cross-functional teams to help customers accelerate business value and ROI from their investment with ConnectWise.

Essential Duties and Responsibilities:

  • Provides support to cross-functional teams, with a high attention to detail.
  • Use internal tools (e.g. Gong, Gainsight, Salesforce) to Research, analyze, and document findings.
  • Ensures that partners maximize ROI and adoption, and collaborate with other ConnectWise stakeholders 
    to ensure adoption and a successful renewal.
  • Builds and nurtures relationships across accounts to solidify our partnership and commitment to the 
    partner.
  • Effectively networks within accounts to help partners achieve their objectives.
  • Monitors partner usage data, health indicators, partner maturity scores, renewal dates, and growth 
    opportunities and translates into strategies for success.
  • Develops an understanding of typical business challenges faced by partners to address their needs.
  • Identifies risks to the partner that inhibit their stated business goals and create mitigation strategies.
  • Navigates customer organizational structures to identify and build relationships with executives and 
    stakeholders.
  • Propose solutions to partner problems based on the ConnectWise platform aligned to playbooks; escalate 
    complex scenarios to senior resources.
  • Identifies escalations and coordinates resolution with leadership and crossfunctional teams.
  • Conduct regular Quarterly Business Reviews (QBRs) with partners to assess performance, identify 
    opportunities for growth, and strengthen strategic alignment. 

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Experience with Customer Success fundamentals.
  • Ability to understand and articulate impact of new technology/processes to partner use cases.
  • Strong communication, organizational and analytical skills.
  • Possesses true grit and is driven to win.
  • Ability to quickly grasp and distinctly explain technological and business concepts.
  • Effective at leading and facilitating partner executive meetings (QBRs). 
  • Effectively adapts to changing priorities and transitions between tasks seamlessly, delivering results under 
    tight deadlines.
  • Demonstrates comprehensive knowledge of SaaS business models, including subscription management, 
    cloud-based service delivery, product scalability, security protocols, and customer relationship best 
    practices.
  • Preferred: Working knowledge of ConnectWise products and platform features, capabilities, and best use 
    cases.  

Educational/Vocational/Previous Experience Recommendations:

  • Bachelor's degree in related field or equivalent business experience 
  • 1+ years of relevant experience 

Working Conditions:

  • Remote or hybrid depending on location
  • 30% travel may be required.

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