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Customer Success Training Program Jobs in Oregon

Skillsoft

Sr. Federal Customer Success Manager

OR · Remote

$118K - $131K/yr

Translate customer goals into clear success plans with measurable impact ... Advise on skills-based workforce transformation, not just learning programs Platform, Solution & AI ...

PowerSchool Group LLC

$144K - $180K/yr

Drive organizational change through training, communication, and stakeholder engagement. * Foster a ... Track engagement and usage signals * Measure impact of digital programs on retention.

Chainguard

OR

$130K/yr

Training & Education: Collaborate with customers and our Edu team to ensure customers are educated ... Success, Professional Services, Technical Account Management or a combination of those plus Sales ...

New

Smarsh

OR

$92K - $100K/yr

Any applicable bonus programs will be discussed during the recruiting process. The salary for this ... and training. Local cost of living assessments are done for each new hire at the time of offer.

New

Chainguard

OR

$160K/yr

Training & Education: Collaborate with customers and our Edu team to ensure customers are educated ... Success, Professional Services, Technical Account Management or a combination of those plus Sales ...

Smarsh

OR · On-site

$92K - $100K/yr

Any applicable bonus programs will be discussed during the recruiting process. The salary for this ... and training. Local cost of living assessments are done for each new hire at the time of offer.

Tines

Customer Success Manager II - Central

OR · Remote

$125K/yr

... improvement, programs and/or assets * Developing and driving a renewal plan and delivering a ... customer success, or post-sales role at a technology company * Experience with a SaaS solutions ...

Tines

Customer Success Manager II - West

OR · Remote

$125K/yr

... improvement, programs and/or assets * Developing and driving a renewal plan and delivering a ... customer success, or post-sales role at a technology company * Experience with a SaaS solutions ...

PointClickCare

OR · Hybrid

... training and development to nurture innovation throughout the employee journey. Join us in ... Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous ...

Chainguard

OR

$160K/yr

Training & Education: Collaborate with customers and our Edu team to ensure customers are educated ... Success, Professional Services, Technical Account Management or a combination of those plus Sales ...

Chainguard

OR

$160K/yr

Training & Education: Collaborate with customers and our Edu team to ensure customers are educated ... Success, Professional Services, Technical Account Management or a combination of those plus Sales ...

Chainguard

OR

$200K/yr

The Manager of Customer Success Management (CSM) will report to the Director of Customer Success ... Execute programs tailored to Enterprise customer needs * Design and operationalize engagement ...

NICE

OR · On-site

Contribute to TAM enablement programs, developing playbooks, training materials, and account ... Required Qualifications Experience * 5+ years in a Customer Success, Solution Consulting, or WFM ...

Team8

Bluespine-Director of Customer Success

OR · On-site +1

... healthcare programs. • Develop and maintain strong, strategic client relationships by ... Requirements * 5-8 years of experience in account management, client success, or related roles ...

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All JobsCustomer Success Training Program JobsCustomer Success Training Program Jobs in Oregon

Customer Success Training Program information

What is the difference between Customer Success Training Program vs Customer Support Specialist?

AspectCustomer Success Training ProgramCustomer Support Specialist
CredentialsOften includes certifications in customer success, communication, and product knowledgeTypically requires technical or product-specific knowledge, sometimes certifications in support tools
Work EnvironmentFocuses on proactive customer engagement, onboarding, and retention strategiesPrimarily reactive, handling customer inquiries and troubleshooting
Industry UsageUsed in SaaS, tech, and service industries to train staff for customer success rolesCommon in tech, retail, and service sectors for frontline support

The Customer Success Training Program prepares individuals for proactive customer engagement and retention roles, emphasizing strategic relationship management. In contrast, Customer Support Specialists focus on reactive problem-solving and technical support. Both roles are vital but serve different functions within customer service and success teams.

What are some common challenges faced during a Customer Success Training Program and how can participants effectively overcome them?

Participants in a Customer Success Training Program often face challenges such as adapting to rapidly changing customer expectations, mastering a variety of customer relationship management tools, and balancing proactive engagement with reactive support. To overcome these challenges, trainees should actively participate in hands-on learning modules, seek feedback from mentors or peers, and stay updated on best practices in customer success. Embracing a growth mindset and leveraging collaboration with team members also helps in building confidence and competence throughout the training process.

What are the key skills and qualifications needed to thrive in a Customer Success Training Program, and why are they important?

To thrive in a Customer Success Training Program, candidates generally need strong communication skills, a customer-centric mindset, and a foundational understanding of customer relationship management. Familiarity with CRM platforms like Salesforce, customer support ticketing systems, and occasionally certifications in customer success or SaaS platforms are beneficial. Exceptional problem-solving, empathy, and teamwork skills help individuals stand out in this field. These abilities are crucial for building long-term customer relationships, ensuring client satisfaction, and driving product adoption and retention.

What is a Customer Success Training Program?

A Customer Success Training Program is a structured learning initiative designed to teach employees the skills and knowledge needed to help customers achieve their desired outcomes with a company's products or services. These programs typically cover areas such as onboarding, product expertise, communication, relationship building, and issue resolution. The goal is to empower customer success teams to proactively support clients, increase satisfaction, and drive retention. Training may be delivered in-person, online, or through blended learning approaches, and is often tailored to specific company goals or customer segments.
What are popular job titles related to Customer Success Training Program jobs in Oregon? For Customer Success Training Program jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Customer Success Training Program jobs in Oregon look for? The top searched job categories for Customer Success Training Program jobs in Oregon are:
What cities in Oregon are hiring for Customer Success Training Program jobs? Cities in Oregon with the most Customer Success Training Program job openings:
Customer Success Training Program jobs near you
Infographic showing various Customer Success Training Program job openings in Oregon as of July 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 86% In-person, and 14% Remote job distribution.
Sr. Federal Customer Success Manager

Sr. Federal Customer Success Manager

Skillsoft

OR • Remote

$118K - $131K/yr

Other

Medical, Dental, Vision, PTO

Posted 17 days ago

Job description

Skillsoft is seeking an experienced Senior Federal Customer Success Manager (CSM) to be a strategic advisor who is responsible for driving skills-based outcomes in our Solutions Organization. In this role, you will have the opportunity to lead outcome-based executive level conversations tied to business priorities, not just learning activity.

Remote - Eastern Time Zone

RESPONSIBILITIES

Strategic and Executive Engagement

  • Translate customer goals into clear success plans with measurable impact
  • Advise on skills-based workforce transformation, not just learning programs

Platform, Solution & AI Confidence

  • Mastery of our solutions and be an expert in the evolving product offering
  • Speak Credibly about AI-enabled capabilities and limitations
  • Explain "why this matters" in practical, business terms
  • Guide customers through ethical, responsible adoption conversations

Skills Intelligence & Workforce Strategy Fluency

  • Confidently explain skills vs. competencies, job architectures, and proficiency models
  • Guide customers through taxonomy decisions, benchmarks, and readiness planning
  • Articulate the value to the customer of each of these approaches

Data-Led Insights and Decision Making 

  • Use data to prioritize risk, opportunity, and expansion conversations
  • Interpret dashboards and metrics to tell a clear story
  • Tie Engagement and adoption data back to business outcomes

Cross Functional Orchestration

  • The quarterback across Product, Professional Services (PS), Sales and Support
  • The voice of the customer at the account level, into roadmap and prioritization discussion, by feeding product and pricing teams with monetizable insights
  • A partner in shaping repeatable plays and best practices

Commercial Acumen & Growth Strategy

  • Understand commercial levers and account economics  
  • Identify growth signals tied to maturity and outcomes
  • Confidently partner with Sales on timing, readiness and value

Change Management & Customer Enablement 

  • Lead customers through change, ambiguity and new operating models
  • Prepare customers ahead of launches and transitions
  • Reinforce adoption through structured enablement and reinforcement

Skills & Qualifications Required

  • 8+ years of professional B2B Customer Success Manager experience with a Bachelor's degree or commensurate experience
  • Experience working with highly complex Federal customers
  • Expertise in being a strategic advisor, have a solution mindset, experience in customer relationship management, to include strengthening C-suite connections and cultivating customer champions.
  • Proficient in Salesforce, Business Intelligence tools, MS Office Suite, and Customer Success Platform experience such as Gainsight or Churnzero
  • Excellent communications skills with robust Executive presentation experience
  • Operational rigor with the ability to drive data-led insights and decision making, as well as conduct regular pipeline and performance reviews
  • Deep understanding of and comfortable operating in an AI-enabled, skills-based environment
  • Strategic thinking and problem-solving, with the ability to confidently lead customers through change and platform evolution
  • Ability to Travel up to 20%

Target base salary range for this job requisition is anticipated to be approximately $95,000 - $105,000 annualized with average on target earnings includingcommissions of approximately $118,750 - $131,250 annually. 

We also offer Enterprise benefits including but not limited to: medical, dental, vision, and paid time off

The company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary.

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