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Customer Success Manager Remote Edtech Jobs in Oregon

Transmit Security

Customer Success Manager

OR · Remote

As a Customer Success Manager (CSM) in Transmit Security, you will work closely with our customers ... This role can be remote, anywhere in the United States or LATAM. Responsibilities : * Create and ...

Vectra

Customer Success Manager

OR · Remote

Scaled Customer Success Manager About Vectra Vectra AI delivers a new class of advanced threat defense that delivers real-time detection and analysis of active network intrusions. Vectra technology ...

ConnectWise

Customer Success Manager

OR · On-site +1

The Partner Success Manager I/ Customer Success Manager is responsible for alignment at the ... Remote or hybrid depending on location * 30% travel may be required.

New

Nuvem

Customer Success Manager

OR · Remote

Customer Success Manager (Full-Time Remote, Health Tech) Who We Are: NuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations -with a ...

Swiftly

Customer Success Manager

OR · Remote

$115K - $125K/yr

Swiftly is searching for a Customer Success Manager (CSM) owns the post-sale relationship for a ... relates to the role. #LI-Remote Note: This position is not eligible for visa sponsorship.

Compliancy Group LLC.

Customer Success Manager

OR · Remote

$75K - $82K/yr

Our Customer Success Managers are central to that promise. This is a high-volume, relationship ... Remote, USA PLEASE READ: Our team has recently been notified of a phishing scam targeting ...

Versapay

Customer Success Manager

OR · Remote

$70K - $78K/yr

Reporting to the Senior Manager of Customer Success, you'll be a key player responsible for ... Total OTE ranges to $100K -$110K USD #LI-Remote We are an equal opportunity employer and value ...

RLDatix

Customer Success Manager, Cohort

Customer Success Manager, Cohort US - Remote RLDatix (RLD) is on a mission to help raise the standard of care...everywhere. Trusted by over 10,000 healthcare organizations around the world, our ...

Yoodli AI Roleplays

Growth Customer Success Manager

OR · Remote

$125K - $150K/yr

We are targeting a East Coast based Remote hire. About you: * 3+ years of experience as an enterprise customer success manager * Proven track record of managing enterprise accounts, driving adoption ...

Ever.Ag

Enterprise Customer Success Manager

OR · Remote

Ag | Remote (US, excluding California, Hawaii, and Alaska) | Full Time | 30% Travel About the Role Ever.Ag is looking for an Enterprise Customer Success Manager to join our dairy team and serve as a ...

Steer

Strategic Customer Success Manager

OR · Remote

About the Role As a Strategic Customer Success Manager, you will own and grow relationships with ... We Offer * 100% remote work environment * Medical, Dental, and Vision insurance within 30 days (100 ...

Steer

Enterprise Customer Success Manager

OR · Remote

About the Role As an Enterprise Customer Success Manager, you will own and grow relationships with ... We Offer * 100% remote work environment * Medical, Dental, and Vision insurance within 30 days (100 ...

Spring Health

Senior Customer Success Manager

OR · Remote

$106K - $131K/yr

We are hiring a full time Senior Customer Success Manager to join our team, reporting directly to ... This is a full time position that is fully remote. Please note there will be a travel component for ...

Skillsoft

Sr. Federal Customer Success Manager

OR · Remote

$118K - $131K/yr

Remote - Eastern Time Zone RESPONSIBILITIES Strategic and Executive Engagement * Translate customer ... Customer Success Manager experience with a Bachelor's degree or commensurate experience

NICE

Technical Customer Success Manager

OR · Remote

We are looking for a Technical Customer Success Specialist to support our Customer Success Managers (CSMs) by providing deep technical expertise across a portfolio of enterprise customers. This role ...

Agfa

Sr. Customer Success Manager

OR · Remote

... Success Manager (CSM) serves as a strategic partner and advocate for our clients, ensuring they ... Remote: US / Canada * Travel is 25-35% depending on customer needs. What You'll Do ...

AGFA

Sr. Customer Success Manager

OR · On-site +1

... Success Manager (CSM) serves as a strategic partner and advocate for our clients, ensuring they ... Remote: US / Canada * Travel is 25-35% depending on customer needs. What You'll Do ...

Tines

Customer Success Manager II - Central

OR · Remote

$125K/yr

This is a remote position that must be based in CST. The Customer Success Manager role will play a critical part in the exciting growth trajectory of Tines. As an automation platform, the more the ...

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Customer Success Manager Remote Edtech information

How does a remote Customer Success Manager in Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What does a Customer Success Manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a Customer Success Manager in a remote edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.
What are popular job titles related to Customer Success Manager Remote Edtech jobs in Oregon? For Customer Success Manager Remote Edtech jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Remote Edtech jobs in Oregon look for? The top searched job categories for Customer Success Manager Remote Edtech jobs in Oregon are:
What cities in Oregon are hiring for Customer Success Manager Remote Edtech jobs? Cities in Oregon with the most Customer Success Manager Remote Edtech job openings:
Customer Success Manager Remote Edtech jobs near you
Customer Success Manager, Small & Mid-Market - Join Our Remote Talent Community

Customer Success Manager, Small & Mid-Market - Join Our Remote Talent Community

Securly

OR • Remote

$1.0K/wk

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

CUSTOMER SUCCESS MANAGER, SMALL & MID-MARKET - JOIN OUR REMOTE TALENT COMMUNITY

LOCATION:
Remote - United States

TYPE:
Expression of Interest

ABOUT SECURLY
Securly is a market leader in student safety, wellness, and engagement, trusted by over 20,000 schools and 20 million students worldwide. Recognized by the EdTech Top 40 Report, we offer the most comprehensive and integrated suite of solutions to support the digital learning experience.

With over 1.1 billion web requests and 54TB of data processed daily, Securly operates at a level of impact and scale that few EdTech companies can match-combining technical innovation with mission-driven outcomes.

JOIN OUR REMOTE TALENT COMMUNITY
Note: This is not an active job opening.

We're always looking to connect with high-performing Customer Success Managers who have experience supporting a high volume of EdTech or SaaS customers-typically 200-400 accounts-using digital-first, tech-touch approaches.

By joining our Remote Talent Community, you'll be considered for future openings on our Small & Mid-Market CSM team and prioritized when aligned opportunities become available.

WHAT WE LOOK FOR IN FUTURE SMALL/MID-MARKET CSM HIRES
We regularly seek professionals with:
- Experience in a customer success or customer-facing SaaS role, ideally within EdTech
- A track record of managing 200-400 accounts with digital engagement models
- Familiarity with tools like Gainsight, Salesforce, and customer marketing platforms
- Strength in building scalable workflows for onboarding, renewal, and expansion
- Proactive communication skills and strong organizational habits
- Knowledge of K-12 school cycles and priorities (preferred but not required)

WHO YOU ARE
- A data-driven CSM who thrives in high-volume, process-oriented environments
- Skilled at automating and scaling engagement to reach a broad customer base
- Excited about improving product adoption and retention using tech-forward methods
- Comfortable working independently in a fast-paced, remote-first company
- Motivated to help schools get the most from student wellness and safety tools

WHY JOIN SECURLY (WHEN THE TIME COMES)
If and when a relevant role opens, our full-time team members enjoy:
- Competitive base salary and performance-based incentives
- Comprehensive medical, dental, and vision coverage
- 401(k) with matching contribution
- 12 weeks of fully paid parental leave
- Unlimited PTO, 13 company-paid holidays (U.S.), and a 1-week paid winter break
- $1,000 annual stipend for professional development
- A remote-first culture built on trust, flexibility, and impact

HOW TO APPLY
To express interest, submit your resume and complete the short application. We include a few key questions designed to help you highlight your background and share why you'd be a strong fit for future opportunities.

This is your chance to tell us more about:
- Your experience managing a high volume of accounts in EdTech or SaaS
- Tools and strategies you use to drive scaled engagement
- The type of CSM role you'd be most excited to explore in the future

By applying, you'll be added to our Talent Community and considered for future, 100% remote-based openings that align with your skills and goals. #LI-REMOTE

EQUAL OPPORTUNITY EMPLOYMENT
Securly is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

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