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Customer Success Manager Remote Edtech Jobs in Remote, OR

Purple Rain

Customer Success Manager

OR · Remote

Previous experience in customer success is a big bonus (even better if in a SaaS startup) A proven ... This is a remote position which requires about 2 to 4 hours a day. You are expected to work by ...

Project Sapiens

VP Customer Success

OR · Remote

Remote - East Coast, US About Sapiens Sapiens International is a global provider of core software ... Experience with cloud-native or SaaS delivery and managed solutions. * Executive presence and ...

Sapiens

VP Customer Success

OR · On-site +1

Remote - East Coast, US About Sapiens Sapiens International is a global provider of core software ... Able to manage multiple strategic accounts and initiatives simultaneously and under pressure.

Sapiens

Program Director - Customer Architect

OR · On-site +1

Remote The Program Director owns the execution and delivery integrity of Sapiens customer programs ... Works in close coordination with the Customer Success Manager on the account. The PDCA owns ...

Bekaert

OEM Key Account Manager (Remote)

OR · On-site +1

Strong customer orientation with the ability to build and maintain long-term strategic ... Strong project management capabilities with experience handling complex, multi-stakeholder ...

Bekaert

OEM Key Account Manager (Remote)

OR · Remote

Strong customer orientation with the ability to build and maintain long-term strategic ... Strong project management capabilities with experience handling complex, multi-stakeholder ...

Ottobock

Sr. Key Account Manager (SUITX)

OR · Remote

$65K - $80K/yr

Collaborate cross-functionally with marketing, product, and customer success teams to ensure ... Self-motivated and comfortable operating in a remote, territory-based role. * Willingness to travel ...

Project Sapiens

Account Executive, P&C

OR · Remote

Remote The Account Executive is responsible for growing software and services revenue within an ... Working closely with Customer Success, Product, Delivery, Finance, Legal, and Executive Leadership ...

Sapiens

Account Executive, P&C

OR · On-site +1

You will manage complex sales cycles for Sapiens' suite of offerings, including Policy ... Working closely with Customer Success, Product, Delivery, Finance, Legal, and Executive Leadership ...

Ottobock

Sr. Key Account Manager (SUITX)

OR · On-site +1

$65K - $80K/yr

Collaborate cross-functionally with marketing, product, and customer success teams to ensure ... Self-motivated and comfortable operating in a remote, territory-based role. * Willingness to travel ...

Project Sapiens

Account Executive

OR · Remote

Remote The Account Executive is responsible for growing software and services revenue within an ... Working closely with Customer Success, Product, Delivery, Finance, Legal, and Executive Leadership ...

Sapiens

Account Executive

OR · On-site +1

You will manage complex sales cycles for Sapiens' suite of offerings, including Policy ... Working closely with Customer Success, Product, Delivery, Finance, Legal, and Executive Leadership ...

Atos

Head of AI

OR · On-site +1

Geography: United States and Canada (remote/hybrid depending on location) * Travel: Up to 25-40 ... and customer success stories. • Go-to-market and revenue growth * * Own pipeline and bookings ...

Atos

Head of AI

OR · Remote

... briefings, and customer success stories. Go-to-market and revenue growth * * Own pipeline and ... Financial management and operations * * Help support the Head of Data and AI P&L: revenue, gross ...

Sapiens

Value Engineer - Applied AI

OR · On-site +1

Remote The Value Engineer - Applied AI sits at the intersection of sales , product , customer ... Partner with Customer Success to track actual AI-driven outcomes against proposed value models.

Project Sapiens

Value Engineer - Applied AI

OR · Remote

Remote The Value Engineer - Applied AI sits at the intersection of sales , product , customer ... Partner with Customer Success to track actual AI-driven outcomes against proposed value models.

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All JobsCustomer Success Edtech JobsCustomer Success Manager Remote Edtech JobsCustomer Success Manager Remote Edtech Jobs in Remote, OR

Customer Success Manager Remote Edtech information

See Remote, OR salary details

$32.5K

$83K

$139.9K

How much do customer success manager remote edtech jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer success manager remote edtech in Remote, OR is $82,982.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,400.00 and $98,900.00 per year, depending on experience, location, and employer.

What does a customer success manager do in a remote Edtech company?

A Customer Success Manager (CSM) in a remote Edtech company is responsible for ensuring that educational institutions or individual users achieve their desired outcomes while using the company's digital learning products and services. They onboard new clients, provide ongoing support, and proactively address any issues to maximize customer satisfaction and retention. Working remotely, they utilize digital communication tools to build strong relationships, gather feedback, and collaborate with internal teams to improve the product experience.

How does a customer success manager in remote Edtech typically collaborate with product and support teams to enhance the user experience?

As a remote Customer Success Manager in Edtech, you will regularly coordinate with both product and support teams to relay customer feedback, report common user issues, and advocate for feature improvements that address real classroom needs. Collaboration often involves virtual meetings, shared project management tools, and ongoing communication to ensure that customer insights are incorporated into product updates and support strategies. This cross-functional teamwork is essential for driving user satisfaction and ensuring that educators and learners achieve their desired outcomes with the platform.

What are the key skills and qualifications needed to thrive as a customer success manager in a remote Edtech role, and why are they important?

To thrive as a Customer Success Manager in remote edtech, you need expertise in client relationship management, a solid understanding of educational technology products, and often a bachelor's degree in a related field. Familiarity with CRM platforms like Salesforce, support ticketing systems, and virtual meeting tools is typically required. Outstanding communication, problem-solving, and self-motivation are essential soft skills for building trust and guiding clients in a remote setting. These skills ensure customer satisfaction, drive product adoption, and foster long-term partnerships crucial to the success of both clients and the company.

What is the difference between Customer Success Manager Remote Edtech vs Customer Support Specialist Remote Edtech?

AspectCustomer Success Manager Remote EdtechCustomer Support Specialist Remote Edtech
Primary RoleBuilds long-term relationships, onboarding, and retention of clientsProvides technical assistance and resolves user issues
Required SkillsCustomer relationship management, communication, onboardingTechnical troubleshooting, communication, problem-solving
Work EnvironmentClient-facing, proactive engagement, strategic focusHelp desk, reactive support, technical troubleshooting
Common CertificationsCustomer success certifications, CRM toolsTechnical support certifications, product-specific training

While both roles involve customer interaction in the Edtech industry, the Customer Success Manager focuses on proactive relationship building and retention, whereas the Customer Support Specialist handles reactive technical issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Customer Success Manager Remote Edtech jobs in Remote, OR?

For Customer Success Manager Remote Edtech jobs in Remote, OR, the most frequently searched job titles are:

What job categories do people searching Customer Success Manager Remote Edtech jobs in Remote, OR look for?

The top searched job categories for Customer Success Manager Remote Edtech jobs in Remote, OR are:

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Cities near Remote, OR with the most Customer Success Manager Remote Edtech job openings:

Customer Success Manager Remote Edtech jobs near you

Customer Success Manager

Purple Rain

OR • Remote

Part-time

Re-posted 28 days ago

Job description

Company Description

MadridBlues, the parent company of several e-commerce & SaaS platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing. We are a fully distributed team from over 10+ countries.

Job Description

- Build and setup processes for customer success using industry best practises for SaaS
- You're the face of our team as you'll be building great customer relationships, and managing incoming calls and customer inquiries over email and instant messaging,
- You'll enjoy working with our customers to empathise and resolve technical, billing or general support queries with a smile,
- You'll proactively engage newly onboarded customers by ensuring that they're making the most out of our features,
- You are able to notice trends among customer issues and communicate those to the Engineering & Product team,
- You can help us brainstorm and problem-solve ways we can improve our customer experience and implement those initiatives.
- Taking ownership of accounts and managing their onboarding, success, retention, and renewal processes
- Consult regularly with clients to fully understand their needs and actively solve pain points.
- Respond quickly to customer-submitted questions and requests
- Maintain portfolio and monitoring analytics, reports and KPIs
- Solicit references, referrals, and testimonials from customers
- Collaborate with product, marketing, and sales teams to communicate customer needs to design ideal offering/features
- Manage the customer renewal process and identify upsell opportunities


Qualifications

You love multi-tasking. You love knowing that each day is different and you never know exactly what's going to happen. You are excited to find out what the next big thing is in the sales scene. You love being in fast-paced environments where you are constantly learning. And you love helping people.

Previous experience in customer success is a big bonus (even better if in a SaaS startup)
A proven track record of successfully building rapport and relationships with all levels
Excellent writer and communicator
Internet savvy with a strong interest in startups
At least a year of experience in sales or customer success in a software company
Strong knowledge of online software (SaaS) products and services, broadly defined
Account management, project management and problem-solving skills
Passion for building relationships with people
High level of organization and a great attention to detail
Strong presentation skills via phone, online and in person
Ability to learn new concepts quickly
Data driven with appreciation of organization and process
Additional Information

Experience with Inside sales + account management is a plus!


This is a remote position which requires about 2 to 4 hours a day. You are expected to work by taking complete ownership.


Mandatory information to be sent during application 

  1. Expected Hourly rate (Take into account this is a long-term position)
  2. Number of hours available per week
  3. Timezone and schedule of availability (example 10 am est to 2 pm est)
  4. How soon can you get started
  5. List of software with which you have experience working with 
  6. Any additional skills which we should know about

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