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Founding Customer Success Manager Jobs in Remote, OR

Purple Rain

Customer Success Manager

OR · Remote

... customer success using industry best practises for SaaS - You're the face of our team as you'll be building great customer relationships, and managing incoming calls and customer inquiries over email ...

Purple Rain

Customer Success Manager

OR · On-site

... customer success using industry best practises for SaaS - You're the face of our team as you'll be building great customer relationships, and managing incoming calls and customer inquiries over email ...

Project Sapiens

VP Customer Success

OR · Remote

Able to manage multiple strategic accounts and initiatives simultaneously and under pressure. * Willingness to travel to customer sites, executive reviews, and company events. What you will bring ...

Sapiens

VP Customer Success

OR · On-site +1

We are building a new Customer Success team and are hiring a VP of Customer Success to own our most ... Able to manage multiple strategic accounts and initiatives simultaneously and under pressure.

Sapiens

Program Director - Customer Architect

OR · On-site +1

This role sits within the Delivery Success team and is the primary accountable leader for program governance, milestone management, and value delivery inside a customer engagement. The Program ...

Anytime AI

Marketing Event Manager

OR · On-site

$75K - $100K/yr

Coordinate cross-functionally with Sales, Product, and Customer Success teams Requirements ... Including founding member stock options. * Healthcare: Comprehensive medical, dental, and vision ...

Aptyx

Global Account Manager

OR · On-site

Demonstrated success managing customer relationships and growing existing accounts.Experience working effectively within cross-functional manufacturing organizations.Experience with pricing ...

New

Sapiens

Regional Customer Service Management Lead

OR · On-site +1

Own the Success Plan and Service Improvement Plan (SIP) standard Qualifications/Requirements: * 12+ years in Customer Success / Service Management / Support leadership in enterprise SaaS * 5+ years ...

ASK Consulting

Be Seen First

Product Marketing Spec II (cur_88_67@curatelyai.net)

OR · Remote

$54.35/hr

... Customer Success teams. Job Requirements: * Qualifications - Required Experience * 5+ years of experience in Product Marketing, Product Management, Program Management, or a related go-to-market role.

Lumen Technologies

Vice President Commercial Excellence

OR · Remote

$242K - $323K/yr

Experience in designing and implementing sales and customer success strategies. * Strong understanding of CRM systems and other sales enablement tools. * Excellent communication and interpersonal ...

aan

Customer Accounts Manager

North Bend, OR · On-site

$17 - $17.75/hr

Skills for Success Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership ...

aan

Customer Accounts Manager

North Bend, OR · On-site

$17 - $17.75/hr

Skills for Success Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership ...

Ottobock

Sr. Key Account Manager (SUITX)

OR · Remote

$65K - $80K/yr

Collaborate cross-functionally with marketing, product, and customer success teams to ensure ... Proven ability to manage complex, multi-stakeholder sales cycles. * Experience selling into ...

Aptyx

Global Account Manager

OR · On-site +1

Demonstrated success managing customer relationships and growing existing accounts. * Experience working effectively within cross-functional manufacturing organizations. * Experience with pricing ...

New

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All JobsFounding Customer Success JobsFounding Customer Success Manager JobsFounding Customer Success Manager Jobs in Remote, OR

Founding Customer Success Manager information

See Remote, OR salary details

$32.5K

$83K

$139.9K

How much do founding customer success manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for founding customer success manager in Remote, OR is $82,982.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,400.00 and $98,900.00 per year, depending on experience, location, and employer.

What is a founding customer success manager?

A Founding Customer Success Manager is typically one of the first hires responsible for building and leading the customer success function at a startup or early-stage company. This role involves establishing processes, onboarding and supporting customers, gathering feedback, and working closely with product and sales teams to ensure customers achieve their desired outcomes. Founding Customer Success Managers often help define the company’s customer experience strategy, set up best practices, and may eventually grow and lead a team as the company scales.

What are the key skills and qualifications needed to thrive as a founding customer success manager?

To thrive as a Founding Customer Success Manager, you need a deep understanding of customer lifecycle management, strong problem-solving abilities, and experience with SaaS platforms or similar environments, often supported by a bachelor's degree. Familiarity with CRM tools like Salesforce or HubSpot, as well as customer engagement software, is typically required. Exceptional communication, adaptability, and a proactive approach to building processes are vital soft skills for this foundational role. These competencies are crucial because they drive customer retention, shape company processes, and help establish a scalable customer success function in a startup environment.

What unique challenges and opportunities can I expect as a founding customer success manager at an early-stage startup?

As a Founding Customer Success Manager at an early-stage startup, you'll face the challenge of building processes and systems from the ground up, often with limited resources. You'll collaborate closely with product, sales, and engineering teams to shape the customer journey and provide feedback that influences the company's direction. This role offers significant career growth opportunities, as your contributions can directly impact the company's success and potentially lead to leadership positions as the team grows. Expect a dynamic, fast-paced environment where adaptability, initiative, and strong communication skills are essential.

What is the difference between Founding Customer Success Manager vs Customer Success Manager?

AspectFounding Customer Success ManagerCustomer Success Manager
CredentialsRelevant experience in customer success, startup background preferredSimilar experience, often with industry-specific knowledge
Work EnvironmentEarly-stage startup, high level of responsibility, shaping customer success strategyEstablished company, focused on maintaining and expanding customer relationships
Employer & IndustryStartups, SaaS, tech companiesVariety of industries, including SaaS, tech, and services

The Founding Customer Success Manager typically works in startups or early-stage companies, taking on a broader role in shaping customer success strategies. In contrast, a Customer Success Manager usually operates in established organizations, focusing on managing ongoing client relationships. Both roles require similar skills and experience, but the scope and environment differ significantly.

What job categories do people searching Founding Customer Success Manager jobs in Remote, OR look for?

The top searched job categories for Founding Customer Success Manager jobs in Remote, OR are:

Founding Customer Success Manager jobs near you
Infographic showing various Founding Customer Success Manager job openings in Remote, OR as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $82,982 per year, or $39.9 per hour.

Customer Success Manager

Purple Rain

OR • Remote

Part-time

Re-posted 9 days ago

Job description

Company Description

MadridBlues, the parent company of several e-commerce & SaaS platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing. We are a fully distributed team from over 10+ countries.

Job Description

- Build and setup processes for customer success using industry best practises for SaaS
- You're the face of our team as you'll be building great customer relationships, and managing incoming calls and customer inquiries over email and instant messaging,
- You'll enjoy working with our customers to empathise and resolve technical, billing or general support queries with a smile,
- You'll proactively engage newly onboarded customers by ensuring that they're making the most out of our features,
- You are able to notice trends among customer issues and communicate those to the Engineering & Product team,
- You can help us brainstorm and problem-solve ways we can improve our customer experience and implement those initiatives.
- Taking ownership of accounts and managing their onboarding, success, retention, and renewal processes
- Consult regularly with clients to fully understand their needs and actively solve pain points.
- Respond quickly to customer-submitted questions and requests
- Maintain portfolio and monitoring analytics, reports and KPIs
- Solicit references, referrals, and testimonials from customers
- Collaborate with product, marketing, and sales teams to communicate customer needs to design ideal offering/features
- Manage the customer renewal process and identify upsell opportunities


Qualifications

You love multi-tasking. You love knowing that each day is different and you never know exactly what's going to happen. You are excited to find out what the next big thing is in the sales scene. You love being in fast-paced environments where you are constantly learning. And you love helping people.

Previous experience in customer success is a big bonus (even better if in a SaaS startup)
A proven track record of successfully building rapport and relationships with all levels
Excellent writer and communicator
Internet savvy with a strong interest in startups
At least a year of experience in sales or customer success in a software company
Strong knowledge of online software (SaaS) products and services, broadly defined
Account management, project management and problem-solving skills
Passion for building relationships with people
High level of organization and a great attention to detail
Strong presentation skills via phone, online and in person
Ability to learn new concepts quickly
Data driven with appreciation of organization and process
Additional Information

Experience with Inside sales + account management is a plus!


This is a remote position which requires about 2 to 4 hours a day. You are expected to work by taking complete ownership.


Mandatory information to be sent during application 

  1. Expected Hourly rate (Take into account this is a long-term position)
  2. Number of hours available per week
  3. Timezone and schedule of availability (example 10 am est to 2 pm est)
  4. How soon can you get started
  5. List of software with which you have experience working with 
  6. Any additional skills which we should know about

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