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Remote Customer Success Jobs in Oregon (NOW HIRING)

-ASG-

Customer Success Manager

OR · Remote

$70K - $100K/yr

Visual Matrix is looking for a Customer Success Manager to own the long-term success of an assigned ... Location Remote, United States.

Compliancy Group LLC.

Customer Success Manager

OR · Remote

$75K - $82K/yr

Our Customer Success Managers are central to that promise. This is a high-volume, relationship ... Remote, USA PLEASE READ: Our team has recently been notified of a phishing scam targeting ...

Versapay

Customer Success Manager

OR · Remote

$70K - $78K/yr

We are looking for a driven and relationship-oriented Customer Success Manager to join our growing ... Total OTE ranges to $100K -$110K USD #LI-Remote We are an equal opportunity employer and value ...

Vectra

Customer Success Manager

OR · Remote

Scaled Customer Success Manager About Vectra Vectra AI delivers a new class of advanced threat defense that delivers real-time detection and analysis of active network intrusions. Vectra technology ...

-ASG-

Director of Customer Success

OR · Remote

$145K - $165K/yr

Visual Matrix is looking for a Director of Customer Success to build and lead our Customer Success ... Location Remote, United States.

RLDatix

Customer Success Manager, Cohort

Customer Success Manager, Cohort US - Remote RLDatix (RLD) is on a mission to help raise the standard of care...everywhere. Trusted by over 10,000 healthcare organizations around the world, our ...

Ever.Ag

Enterprise Customer Success Manager

OR · Remote

Ag | Remote (US, excluding California, Hawaii, and Alaska) | Full Time | 30% Travel About the Role Ever.Ag is looking for an Enterprise Customer Success Manager to join our dairy team and serve as a ...

Steer

Manager of Customer Success

OR · On-site +1

About the Role As the Manager of Customer Success, you will lead our Customer Success Managers ... We Offer * 100% remote work environment * Medical, Dental and Vision insurance within 30 days * 100 ...

Yoodli AI Roleplays

Growth Customer Success Manager

OR · Remote

$125K - $150K/yr

We are targeting a East Coast based Remote hire. About you: * 3+ years of experience as an enterprise customer success manager * Proven track record of managing enterprise accounts, driving adoption ...

Steer

Strategic Customer Success Manager

OR · Remote

About the Role As a Strategic Customer Success Manager, you will own and grow relationships with ... We Offer * 100% remote work environment * Medical, Dental, and Vision insurance within 30 days (100 ...

Steer

Enterprise Customer Success Manager

OR · Remote

About the Role As an Enterprise Customer Success Manager, you will own and grow relationships with ... We Offer * 100% remote work environment * Medical, Dental, and Vision insurance within 30 days (100 ...

NICE

Technical Customer Success Manager

OR · Remote

We are looking for a Technical Customer Success Specialist to support our Customer Success Managers (CSMs) by providing deep technical expertise across a portfolio of enterprise customers. This role ...

Agfa

Sr. Customer Success Manager

OR · Remote

... Success Manager (CSM) serves as a strategic partner and advocate for our clients, ensuring they ... Remote: US / Canada * Travel is 25-35% depending on customer needs. What You'll Do ...

AGFA

Sr. Customer Success Manager

OR · On-site +1

... Success Manager (CSM) serves as a strategic partner and advocate for our clients, ensuring they ... Remote: US / Canada * Travel is 25-35% depending on customer needs. What You'll Do ...

Skillsoft

Sr. Federal Customer Success Manager

OR · Remote

$118K - $131K/yr

Remote - Eastern Time Zone RESPONSIBILITIES Strategic and Executive Engagement * Translate customer goals into clear success plans with measurable impact * Advise on skills-based workforce ...

6sense

Principal Customer Success Manager - Strategic

OR · Remote

$126K - $185K/yr

As a Principal Customer Success Manager - Strategic, you will: * Execute, and maintain strategic ... remote Notice of Collection and Use of Personal Information for California Residents: California ...

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All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Oregon

Remote Customer Success information

What is a Remote Customer Success job?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are some typical challenges faced by Remote Customer Success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the key skills and qualifications needed to thrive in the Remote Customer Success position, and why are they important?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in Oregon? The most popular types of Customer Success jobs in Oregon are:
What are popular job titles related to Remote Customer Success jobs in Oregon? For Remote Customer Success jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success jobs in Oregon look for? The top searched job categories for Remote Customer Success jobs in Oregon are:
What cities in Oregon are hiring for Remote Customer Success jobs? Cities in Oregon with the most Remote Customer Success job openings:
Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Oregon as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.
Customer Success Manager

Customer Success Manager

-ASG-

OR • Remote

$70K - $100K/yr

Other

Posted 5 days ago

Job description

COMPANY DESCRIPTION

Visual Matrix is building the hospitality technology platform of choice. We help hotels maximize revenue, improve operations, and deliver exceptional guest experiences through innovative hospitality technology.
Our culture is customer-centric, collaborative, entrepreneurial, and built on a builder mindset. We move quickly, solve problems together, and empower our people to make an impact.

JOB DESCRIPTION

Visual Matrix is looking for a Customer Success Manager to own the long-term success of an assigned portfolio of high-value customers. You will drive product adoption, retention, renewals, and expansion opportunities while serving as a trusted advisor to your customers. You'll proactively manage customer health, partner cross-functionally with Sales, Product, Engineering, Support, and Implementation, and help customers realize measurable business value from the Visual Matrix platform.

You're Excited About This Opportunity Because You Will:
  • Manage a portfolio of high-value and high-potential customer accounts.
  • Own renewals and develop proactive renewal strategies.
  • Identify and drive expansion opportunities across your assigned accounts.
  • Conduct regular business reviews and success planning sessions.
  • Monitor customer health and proactively mitigate churn risk.
  • Partner with Product, Support, Sales, and Implementation to deliver an exceptional customer experience.
  • Maintain accurate customer data and account plans using CRM and customer success tools.
  • Use AI and analytics to identify trends, prioritize work, and improve customer outcomes.
We're Excited About You Because:
  • 3+ years of Customer Success, Account Management, or related B2B SaaS customer-facing experience.
  • Experience managing renewals and executive customer relationships.
  • Strong communication, presentation, and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Hospitality technology, PMS, or hotel software experience is a plus.
  • Comfortable using AI to improve productivity and decision making.
  • Thrive in fast-paced, entrepreneurial environments.
Compensation and Benefits

Base Salary Range: $70,000- $100,000, part of a competitive total rewards package including an annual bonus, employer-paid benefits, L&D stipend and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Location

Remote, United States.

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