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Remote Customer Success Jobs in Oregon (NOW HIRING)

Tines

Customer Success Manager II - West

OR · On-site +1

$125K/yr

This is a remote position that must be based in PST or MST. The Customer Success Manager role will play a critical part in the exciting growth trajectory of Tines. As an automation platform, the more ...

NetBrain

Customer Success Manager - Boston

OR · On-site +1

$110K - $135K/yr

What We Need NetBrain is looking for a Customer Success Manager (CSM) located in the Boston, MA area to own the full lifecycle of our customer relationships - from onboarding through adoption ...

AVITRU

Customer Success Mgr

OR · On-site +1

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the ...

Workiva

Spring 2027 Intern - Customer Success

Eugene, OR · On-site +1

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

Spring 2027 Intern - Customer Success

Salem, OR · On-site +1

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Workiva

$21/hr

The Customer Success Intern supports the Customer Success team by providing excellent service ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

Lively

Technical Customer Success Manager

OR · On-site +1

About the Role Lively has an amazing Customer Success Team that has continued to grow and expand over these past few years. This Technical CSM role requires thorough knowledge of our products and ...

Jamf

Strategic Customer Success Manager | Education

OR · On-site +1

As an Strategic Customer Success Manager (SCSM) at Jamf, you will act as a dedicated resource and owner for a strategic book of large strategic educational accounts, ensuring successful Apple ...

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Remote Customer Success information

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in Oregon?

The most popular types of Customer Success jobs in Oregon are:

What are popular job titles related to Remote Customer Success jobs in Oregon?

For Remote Customer Success jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success jobs in Oregon look for?

The top searched job categories for Remote Customer Success jobs in Oregon are:

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Cities in Oregon with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Oregon as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Customer Success Manager II - West

OR • On-site, Remote

Tines
See more jobs at Tinesexternal

$125K/yr

Full-time

Re-posted 16 days ago

Key responsibilities

  • Lead onboarding processes to ensure customer use cases and requirements are met within the specified timeline

  • Translate technical customer needs to internal teams and provide feedback to improve the platform

  • Coordinate onboarding and business reviews to evaluate performance, identify new opportunities, and support expansion

Job description

This is a remote position that must be based in PST or MST.

The Customer Success Manager role will play a critical part in the exciting growth trajectory of Tines. As an automation platform, the more the customer automates, the more value they see. Your role will be to drive adoption and expand the usage across the customer base, ensuring that our customers realize the full potential of the platform. Alongside expansion with existing teams, you will play a crucial part in our strategy to expand outside of security teams into other functions in our clients (IT, Engineering, Operations).

You will do this by supporting our customers from onboarding to ongoing support to expansion and renewals. You will become a trusted advisor and subject matter expert on the Tines product, helping foster champions within the customer who will identify automation opportunities across their organization. At the same time, you will provide feedback to our Product and Engineering teams, helping us shape the future of the product. The role will also partner closely with Sales, Support, Marketing, and other internal teams.

What you will be doing:

  • Leading a first-class onboarding experience and ensuring customer use cases and requirements are met in the specified timeline
  • Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform
  • Coordinating onboarding and business reviews to evaluate performance, learn about the customers priorities, and locate new opportunities to promote expansion within existing and new teams
  • Partnering with internal resources to build account plans and align customer needs with use cases to increase platform usage
  • Proactively identify risks to the customer achieving their stated goals, and work with the CSM / PM teams to develop and drive a comprehensive risk mitigation plan
  • Identifying issues that impact customers and/or challenges in the business and are able to provide thought leadership in finding a customer solution or assist in co-development of process improvement, programs and/or assets
  • Developing and driving a renewal plan and delivering a strategic message to analysts, management, and the C-Suite on the value of Tines and next steps for the account
  • Review account dashboards, metrics, log-ins, and use cases to determine the health of the customer

What you bring with you:

  • 3+ years of experience in a technical account management, customer success, or post-sales role at a technology company
  • Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other)
  • Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners
  • Knowledge of API's + how they function 

Target Annual Earnings (salary + commission): $125K OTE

Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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