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Remote Customer Success Jobs in Portland, OR (NOW HIRING)

Open Point

Senior Customer Success Manager

Vancouver, WA · Remote

$90K - $120K/yr

Role Overview As a Senior Customer Success Manager, you will serve as the strategic partner to our ... Ability to work independently in a remote-first environment while collaborating across global teams.

AO Globe Life

Remote CSR Agent Entry Level

Portland, OR · On-site +1

$16.50 - $22/hr

Remote Client Success Specialist Company: Globe Life AO Location: Fully Remote At Globe Life AO , we are passionate about creating opportunities that empower individuals to achieve professional ...

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All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Portland, OR

Remote Customer Success information

See Portland, OR salary details

$34.5K

$88.1K

$148.5K

How much do remote customer success jobs pay per year?

As of Aug 8, 2026, the average yearly pay for remote customer success in Portland, OR is $88,090.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,100.00 and $105,000.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in Portland, OR? The most popular types of Customer Success jobs in Portland, OR are:
What are popular job titles related to Remote Customer Success jobs in Portland, OR? For Remote Customer Success jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success jobs in Portland, OR look for? The top searched job categories for Remote Customer Success jobs in Portland, OR are:
What cities near Portland, OR are hiring for Remote Customer Success jobs? Cities near Portland, OR with the most Remote Customer Success job openings:
Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Portland, OR as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $88,090 per year, or $42.4 per hour.

Senior Customer Success Manager

Open Point

Vancouver, WA • Remote

$90K - $120K/yr

Full-time

Medical, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Role Overview

As a Senior Customer Success Manager, you will serve as the strategic partner to our most valued clients across North America. You will own retention and renewals, identify and qualify expansion opportunities, and ensure clients derive measurable value from our platforms, driving outcomes that matter to them and growth that matters to our business.

This role is ideal for a seasoned Senior Customer Success Manager with a passion for public participation, stakeholder engagement, infrastructure, and digital transformation in government and regulated industries.


Desired Experience

  • 5-8+ years in Customer Success or Account Management in a SaaS environment.
  • Proven success retaining & growing complex, multi-stakeholder accounts in sectors such as:
    • State Government
    • Departments of Transport
    • Utilities
    • Renewable Energy
  • Strong understanding of stakeholder relationship management and community engagement practices
  • Experience with CRM tools (e.g., Salesforce, Hubspot), customer health metrics, and success planning frameworks.
  • Excellent communication, facilitation, and presentation skills.
  • Ability to work independently in a remote-first environment while collaborating across global teams.

Bonus Points

  • Experience with platforms like PublicInput, GoVocal, Borealis, Granicus, Zencity, or CivicPlus.
  • Familiarity with IAP2 principles or other public participation frameworks.


Key Responsibilities

  • Strategic Account Management: Own a portfolio of clients across local government, transport, utilities, and energy sectors. Build trusted relationships with senior stakeholders.
  • Value Realisation: Conduct regular Account Reviews and strategic alignment sessions to drive product adoption, deliver targeted training, and ensure clients achieve their engagement and compliance goals.
  • Renewals & Price Increases: Lead renewal and price increase activities by demonstrating sustained value, identifying risks early, and supporting commercial discussions with customer insight and context.
  • Risk Mitigation: Proactively identify, monitor, and mitigate customer risks by addressing adoption gaps, stakeholder changes, and value erosion before they impact renewal or satisfaction.
  • Expansion Identification (with Account Managers): Collaborate closely with Account Managers to identify, qualify, and validate expansion opportunities by surfacing customer needs, usage signals, and outcome gaps, enabling effective handoff for progression
  • Customer Voice: Champion customer feedback internally to influence product development and service improvements.
  • Customer Advocacy: Build strong relationships that generate referrals and advocacy through testimonials, case studies, and introductions.
  • Travel: Visit key clients for strategic reviews, workshops, and events (travel required within region).


What We Offer

  • Performance-based commission.
  • 4 weeks paid vacations per year
  • Company sponsored health insurance
  • Annual professional development allowance 
  • Annual health & wellness allowance 
  • Opportunity to shape the future of civic engagement technology.
  • Travel opportunities to connect with clients and attend industry events.
  • A mission-driven team passionate about public impact.


The target salary range for this role in Canada is $90,000 - $120,000 CAD, commensurate with experience.

The target salary range for this role in the US is $90,000 - $100,000 USD, commensurate with experience.

This role is also eligible for a performance-based commission plan.


At Open Point, we believe that diversity drives success. We are an equal opportunity employer that provides a safe and supportive environment where everyone and anyone can grow. If you require any accommodations or adjustments to participate in the recruitment process, please let us know by including your request in your application.

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