ZipRecruiter

Log In

2

Entry Level Customer Success Manager Jobs in Portland, OR

Emerald Staffing

Customer Success Coach

Clackamas, OR · Hybrid

$20/hr

Our Customer Success team plays a critical role in helping clients maximize the value of our ... Manage 10-20 inbound customer calls per day and contribute to monthly ticket resolution goals * Use ...

Franklin Electric

Customer Success Specialist

Canby, OR · On-site

Customer Success Specialist Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better ...

Franklin Electric

Customer Success Specialist

Canby, OR · On-site

Customer Success Specialist Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better ...

Brandwoven

Be Seen First

Client Success Manager - Amazon

Portland, OR · Remote

$70K - $95K/yr

Success for us is about more than just driving sales, it's also about telling our client's brand ... * 2-3 years customer service and/or account management experience * Experience working with ...

next page

Showing results 1-20

All JobsCustomer Success JobsEntry Level Customer Success Manager JobsEntry Level Customer Success Manager Jobs in Portland, OR

Entry Level Customer Success Manager information

See Portland, OR salary details

$34.4K

$87.9K

$148.2K

How much do entry level customer success manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for entry level customer success manager in Portland, OR is $87,943.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,000.00 and $104,800.00 per year, depending on experience, location, and employer.

What are some common challenges entry level customer success managers face when starting out, and how can they overcome them?

Entry Level Customer Success Managers often face challenges such as learning to manage multiple client accounts, understanding diverse customer needs, and navigating internal processes. Building strong relationships with both customers and cross-functional teams is key to success. New managers can overcome these challenges by proactively seeking mentorship, utilizing available customer success tools, and regularly communicating with both clients and internal stakeholders. Developing strong organizational and time management skills also helps in balancing the workload and ensuring customer satisfaction.

What is an entry level customer success manager?

An Entry Level Customer Success Manager is a professional who helps new and existing customers get the most value from a company's products or services. They typically handle onboarding, answer customer questions, and provide ongoing support to ensure customer satisfaction. Their goal is to build strong relationships with clients, address issues promptly, and help customers achieve their desired outcomes. This entry-level role is a great starting point for those interested in customer service and relationship management, often providing training and career growth opportunities.

What is the difference between Entry Level Customer Success Manager vs Customer Support Specialist?

AspectEntry Level Customer Success ManagerCustomer Support Specialist
Required CredentialsBachelor's degree often preferred; some certifications in customer success or CRM toolsHigh school diploma or equivalent; technical or product-specific training
Work EnvironmentProactive engagement with clients, managing accounts, and ensuring satisfactionReactive support, troubleshooting, and resolving customer issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on customer retentionCommon across retail, telecom, and tech sectors for technical support roles

While both roles involve customer interaction, an Entry Level Customer Success Manager focuses on proactive account management and customer retention, whereas a Customer Support Specialist primarily handles reactive troubleshooting and issue resolution. The CSM role often requires a broader understanding of customer needs and strategic engagement, making it more relationship-oriented.

What are the key skills and qualifications needed to thrive as an entry level customer success manager?

To thrive as an Entry Level Customer Success Manager, you need a foundation in customer relationship management, problem-solving, and a bachelor's degree in business or a related field is often preferred. Familiarity with CRM software like Salesforce or HubSpot and basic data analysis tools is typically required. Strong communication, active listening, and a proactive approach to customer needs set standout candidates apart. These skills are crucial to building client trust, ensuring customer satisfaction, and driving long-term business growth.

How to become an entry level customer success manager with no experience?

To become an entry-level customer success manager, focus on developing strong communication and problem-solving skills, and gain familiarity with customer relationship management (CRM) tools. Relevant experience can be gained through internships, volunteering, or entry-level roles in customer service, and obtaining certifications like Customer Success Manager (CSM) can enhance your qualifications.
What are the most commonly searched types of Customer Success Manager jobs in Portland, OR? The most popular types of Customer Success Manager jobs in Portland, OR are:
What are popular job titles related to Entry Level Customer Success Manager jobs in Portland, OR? For Entry Level Customer Success Manager jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Success Manager jobs in Portland, OR look for? The top searched job categories for Entry Level Customer Success Manager jobs in Portland, OR are:
What cities near Portland, OR are hiring for Entry Level Customer Success Manager jobs? Cities near Portland, OR with the most Entry Level Customer Success Manager job openings:
Entry Level Customer Success Manager jobs near you
Infographic showing various Entry Level Customer Success Manager job openings in Portland, OR as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $87,943 per year, or $42.3 per hour.

Customer Success Manager

Prophetic Technologies Inc

Portland, OR • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 18 days ago

Job description

Prophetic Software is not able to sponsor employment visas now or in the future. Candidates must be authorized to work in the United States without current or future sponsorship to be considered for this role.
About Prophetic:
Real estate development is a multi-billion-dollar industry that has run on fragmented data, manual processes, and gut instinct for decades. Prophetic is changing that. We're building the AI-native platform that enables homebuilders, developers, and investors to find, analyze, and act on land opportunities from a single system - powered by proprietary technologies that process billions of data points across all 50 states. We are the market leader in our space, and our customers don't just use the product - they love it. We're not making teams more efficient. We're changing how they operate.
Prophetic is scaling fast - demand is outpacing our ability to hire, and we're just getting started. This is a once-in-a-lifetime team: sharp, low ego, deeply collaborative, and obsessed with building the best product in the industry. Come disrupt an industry with us.
About the Role
We're looking for a Senior Customer Success Manager to own the post-sale relationship for our enterprise and mid-market accounts. You'll be the strategic partner our customers rely on to drive adoption, realize value, and grow their partnership with Prophetic Software. This is a high-impact role on a small, fast-moving team - you'll shape how we do customer success, not just execute a playbook.
What You'll Do
Own a portfolio of enterprise and mid-market accounts end-to-end - from onboarding through renewal and expansion
  • Build deep relationships with champions, economic buyers, and executive stakeholders
  • Drive product adoption by creating success plans tied to each customer's business objectives
  • Lead quarterly business reviews (QBRs) and executive check-ins that demonstrate ROI
  • Monitor health scores, usage signals, and risk indicators; proactively intervene before churn
  • Identify and close expansion opportunities in partnership with Account Executives
  • Serve as the voice of the customer internally - surface product feedback, escalate blockers, and influence the roadmap
  • Contribute to building out CS playbooks, onboarding templates, and team processes

What You Bring:
  • 2+ years of Customer Success, Account Management, or related post-sale experience at a B2B SaaS company
  • Experience owning a book of business and supporting renewal processes
  • Comfortable leading QBRs and building relationships with day-to-day stakeholders
  • Data-driven: you use health metrics, usage data, and renewal forecasts to prioritize your work
  • Exceptional written and verbal communication; you can explain complex concepts simply
  • Ability to manage 15-25 accounts simultaneously with strong organizational skills
  • Ability to travel up to 25% to customer sites, QBRs, and events

Nice to Have
  • Experience in [relevant industry, e.g., AI / ML software, healthcare tech, fintech]
  • Familiarity with tools like HubSpot, Slack, or Notion
  • Experience at a startup or scale-up; comfort with ambiguity and building from scratch

Why Prophetic:
  • The team. Wide expertise, sharp, low ego, and genuinely fun to work with. We have each other's backs and we celebrate wins together.
  • Real ownership and impact from day one. Our customers make million-dollar decisions on our platform. Your work matters immediately.
  • AI-native product and AI-native workflows. Every team - engineering, sales, operations - runs on AI tooling daily.
  • Founder-led transparency. Leadership shares the financials, the strategy, and the hard calls with the whole team.
  • High growth, high demand. The product works, customers love it, and we are hiring to keep up. No shortage of opportunity here.
  • Flexibility. Remote, hybrid, or in-office with a great Portland, OR headquarters.
  • Self-starters who thrive in ambiguity. We're a startup. If you need someone to tell you what to do every morning, this isn't the place; if you come alive solving hard problems with smart people, it is.

Benefits (US-based Full-time):
  • 100% medical, dental & vision insurance coverage for you; 30% coverage for dependents
  • Competitive salary and meaningful early-stage equity
  • Unlimited PTO
  • Hybrid/Remote stipend
  • In-office perks: snacks, drinks, coffee, ping-pong table, and more - plus cuddles from Olive, our in-office Doberman!
  • Budget for intra-office travel
  • 2-3 annual team meetups in person

How We Work:
These four themes are how we think, build, and lead:
  • Truth - Say the hard thing. We speak plainly, flag problems early, and share what's actually going on.
  • Precision - Sign your name to it. Our customers make million-dollar decisions on our data. We get the details right.
  • Velocity - Speed compounds. Waiting doesn't. We ship daily and launch features every two to three weeks.
  • Ownership - Own it, then solve it. We own outcomes, not tasks. If something's broken, we fix it.

EEO:
Prophetic Software is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants, and we make employment decisions without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran or military status, marital status, or any other characteristic protected under applicable federal, state, or local law. We actively seek to build a diverse team and encourage candidates from underrepresented backgrounds to apply. Reasonable accommodations are available upon request for qualified individuals with disabilities throughout the application and employment process.

Apply