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Associate Customer Success Manager Jobs in Portland, OR

Franklin Electric

Customer Success Manager

Canby, OR · On-site

Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US - Oregon - Canby Reporting To: Ryan Cook Description Our vision for Customer Success is simple: "We will ...

Franklin Electric

Customer Success Manager

Tualatin, OR · On-site

Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US - Oregon - Tualatin Reporting To: Ryan Cook Description Our vision for Customer Success is simple: "We ...

Franklin Electric

Customer Success Manager

Canby, OR · On-site

Customer Success Manager Our vision for Customer Success is simple: "We will become an indispensable partner to our best customers -- and make them loyal, raving fans of Franklin Electric -- through ...

Franklin Electric

Customer Success Manager

Tualatin, OR · On-site

Customer Success Manager Our vision for Customer Success is simple: "We will become an indispensable partner to our best customers -- and make them loyal, raving fans of Franklin Electric -- through ...

Trimble

Customer Success Manager

Lake Oswego, OR

$53K - $73K/yr

Become our next Customer Success Manager (Construction Tech Focus)! Are you ready to drive the digital transformation of the construction industry? We are looking for a creative, proactive Customer ...

Trimble

Customer Success Manager

Lake Oswego, OR · On-site

Drive Business Value as our Next Customer Success Manager! Are you a proactive relationship-builder who thrives on turning complex software solutions into measurable business value? In this high ...

Smarsh

Customer Success Manager - Mid Market

Portland, OR · On-site

$70K - $75K/yr

Smarsh is seeking a Customer Success Manager to be part of the growing Smarsh Customer Success Team. In this role you will be responsible for managing the needs of Small Business clients, resolving ...

Smarsh

Customer Success Manager - Mid Market

Portland, OR · On-site

$70K - $75K/yr

Smarsh is seeking a Customer Success Manager to be part of the growing Smarsh Customer Success Team. In this role you will be responsible for managing the needs of Small Business clients, resolving ...

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All JobsAssociate Customer Success JobsAssociate Customer Success Manager JobsAssociate Customer Success Manager Jobs in Portland, OR

Associate Customer Success Manager information

See Portland, OR salary details

$19.6K

$56.2K

$98.6K

How much do associate customer success manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for associate customer success manager in Portland, OR is $56,197.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $69,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.
What are the most commonly searched types of Customer Success Manager jobs in Portland, OR? The most popular types of Customer Success Manager jobs in Portland, OR are:
What are popular job titles related to Associate Customer Success Manager jobs in Portland, OR? For Associate Customer Success Manager jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Associate Customer Success Manager jobs in Portland, OR look for? The top searched job categories for Associate Customer Success Manager jobs in Portland, OR are:
What cities near Portland, OR are hiring for Associate Customer Success Manager jobs? Cities near Portland, OR with the most Associate Customer Success Manager job openings:
Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in Portland, OR as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $56,197 per year, or $27 per hour.

Customer Success Manager

Franklin Electric

Canby, OR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Customer Success Manager
Department: Sales / Marketing
Employment Type: Full Time
Location: US - Oregon - Canby
Reporting To: Ryan Cook
Description
Our vision for Customer Success is simple: "We will become an indispensable partner to our best customers - and make them loyal, raving fans of Franklin Electric - through our in-depth customer knowledge, product expertise and end-to-end support. Our efforts will drive revenue growth, customer retention and market expansion". The Customer Success Manager will nurture this vision to create and sustain differentiated, consistent and end-to-end ownership of providing a best-in-class experience to our best customers.
Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come.
Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.
Join us to create a better future while growing professionally in a supportive environment!
Please note that the facility is currently located in Canby, Oregon but we are looking to relocate by the end of the year to Tualatin, Oregon.
MOVE FORWARD WITH US
What you will be doing:
  • Develop and champion the mission, vision and strategy of Customer Success and therein support the team to create and achieve key objectives, action plans, and timetables
  • Identify, measure and monitor key performance indicators against strategic goals, trends and best practices
  • Perform as a chief VOC officer, aligning customer expectation to internal business best practices
  • Lead, coach and further develop Customer Success talent

Who we want:
If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.
  • Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
  • Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

What you need:
  • Requires 5+ years of related professional experience.
  • Demands a Bachelor's degree in business or related fields.
  • Requires managing the entire employee lifecycle and team performance.
  • Demands advanced communication skills for internal and external groups.

Don't feel like you check all the boxes in the job description? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.
COMPANY VALUES & BENEFITS
FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as:
  • Generous paid time off & holidays
  • Paid parental leave & on-site motherhood rooms
  • 401(k) with matching & service contributions
  • Health, dental, vision, life insurance
  • Short & long-term disability
  • Fertility & adoption support
  • Undergraduate & graduate tuition reimbursement
  • Professional development assistance
  • Health & wellness programs

Why Work at Franklin Electric?
Becoming a part of the Franklin Electric team not only provides outstanding benefits, it also opens doors to opportunities for future growth. Enjoy peace of mind with a world-class company. But more importantly, be satisfied in knowing you make a difference.
Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.

Apply