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Customer Success Jobs in Portland, OR (NOW HIRING)

Franklin Electric

Customer Success Manager

Canby, OR · On-site

Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US - Oregon - Canby Reporting To: Ryan Cook Description Our vision for Customer Success is simple: "We will ...

Franklin Electric

Customer Success Manager

Tualatin, OR · On-site

Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US - Oregon - Tualatin Reporting To: Ryan Cook Description Our vision for Customer Success is simple: "We ...

UL Solutions

Customer Success Executive

Vancouver, WA · On-site

The Customer Success Executive partners with senior customer leaders to drive adoption, retention, and growth across a portfolio of enterprise accounts, working as a strategic advisor to some of most ...

Franklin Electric

Customer Success Manager

Canby, OR · On-site

Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US - Oregon - Canby Reporting To: Ryan Cook Description Our vision for Customer Success is simple: "We will ...

Franklin Electric

Customer Success Manager

Tualatin, OR · On-site

Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US - Oregon - Tualatin Reporting To: Ryan Cook Description Our vision for Customer Success is simple: "We ...

UL Solutions

Customer Success Executive

Vancouver, WA · On-site

The Customer Success Executive partners with senior customer leaders to drive adoption, retention, and growth across a portfolio of enterprise accounts, working as a strategic advisor to some of most ...

UL Solutions

Customer Success Executive

Vancouver, WA · On-site

The Customer Success Executive partners with senior customer leaders to drive adoption, retention, and growth across a portfolio of enterprise accounts, working as a strategic advisor to some of most ...

New

Franklin Electric Co.

Customer Success Manager

Canby, OR · On-site

$80 - $100/hr

Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US - Oregon - Canby Reporting To: Ryan Cook Description Our vision for Customer Success is simple: "We will ...

Epiq

Customer Success Manager

Portland, OR · Remote

Customer Success Manager - AIPowered Legal Technology We're looking for a Customer Success Manager to help customers successfully adopt and grow with Epiq's AIenabled legal technology platforms ...

Trimble

Customer Success Manager

Lake Oswego, OR · On-site

$53K - $73K/yr

Empower Success: Become our next Customer Success Manager (Construction Tech Focus)! Are you ready to drive the digital transformation of the construction industry? We are looking for a creative ...

Entrada Ventures

Customer Success Manager

Portland, OR · On-site

$110 - $160/hr

About the Role We're looking for a Senior Customer Success Manager to own the post-sale relationship for our enterprise and mid-market accounts. You'll be the strategic partner our customers rely on ...

New

Propheticsoftware

Customer Success Manager

Portland, OR · On-site

$110 - $150/hr

About the Role We're looking for a Senior Customer Success Manager to own the post-sale relationship for our enterprise and mid-market accounts. You'll be the strategic partner our customers rely on ...

New

Autodesk

Business Customer Success Manager

Portland, OR · On-site

$72K - $128K/yr

Co-create and execute Customer Success Plans that define success criteria,adoptionmilestones, and value realization outcomes * Establish success metrics and track progress through regular business ...

New

Trimble

Customer Success Manager

Lake Oswego, OR · On-site

Drive Business Value as our Next Customer Success Manager! Are you a proactive relationship-builder who thrives on turning complex software solutions into measurable business value? In this high ...

Autodesk

Business Customer Success Manager

Portland, OR

$72K - $128K/yr

Job Requisition ID # 26WD99167 Position Overview The Business Customer Success Manager (CSM) plays a strategic role in driving measurable business outcomes for Autodesk'sBusiness Plan customers. This ...

New

Autodesk

Customer Success Manager, Forma

Portland, OR · On-site

$68K - $122K/yr

Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill our customers' desired business outcomes, and build lasting relationships, ultimately driving revenue ...

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Showing results 1-20

All JobsCustomer Success JobsCustomer Success Jobs in Portland, OR

Customer Success information

See Portland, OR salary details

$34.5K

$88.1K

$148.5K

How much do customer success jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer success in Portland, OR is $88,090.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,100.00 and $105,000.00 per year, depending on experience, location, and employer.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What are the most commonly searched types of Customer Success jobs in Portland, OR?

The most popular types of Customer Success jobs in Portland, OR are:

What are popular job titles related to Customer Success jobs in Portland, OR?

For Customer Success jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Customer Success jobs in Portland, OR look for?

The top searched job categories for Customer Success jobs in Portland, OR are:

What cities near Portland, OR are hiring for Customer Success jobs?

Cities near Portland, OR with the most Customer Success job openings:

Customer Success jobs near you
Infographic showing various Customer Success job openings in Portland, OR as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $88,090 per year, or $42.4 per hour.

Customer Success Manager

Franklin Electric

Canby, OR • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Customer Success Manager
Department: Sales / Marketing
Employment Type: Full Time
Location: US - Oregon - Canby
Reporting To: Ryan Cook
Description
Our vision for Customer Success is simple: "We will become an indispensable partner to our best customers - and make them loyal, raving fans of Franklin Electric - through our in-depth customer knowledge, product expertise and end-to-end support. Our efforts will drive revenue growth, customer retention and market expansion". The Customer Success Manager will nurture this vision to create and sustain differentiated, consistent and end-to-end ownership of providing a best-in-class experience to our best customers.
Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come.
Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.
Join us to create a better future while growing professionally in a supportive environment!
Please note that the facility is currently located in Canby, Oregon but we are looking to relocate by the end of the year to Tualatin, Oregon.
MOVE FORWARD WITH US
What you will be doing:
  • Develop and champion the mission, vision and strategy of Customer Success and therein support the team to create and achieve key objectives, action plans, and timetables
  • Identify, measure and monitor key performance indicators against strategic goals, trends and best practices
  • Perform as a chief VOC officer, aligning customer expectation to internal business best practices
  • Lead, coach and further develop Customer Success talent
Who we want:
If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.
  • Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
  • Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
What you need:
  • Requires 5+ years of related professional experience.
  • Demands a Bachelor's degree in business or related fields.
  • Requires managing the entire employee lifecycle and team performance.
  • Demands advanced communication skills for internal and external groups.
Don't feel like you check all the boxes in the job description? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.
COMPANY VALUES & BENEFITS
FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as:
  • Generous paid time off & holidays
  • Paid parental leave & on-site motherhood rooms
  • 401(k) with matching & service contributions
  • Health, dental, vision, life insurance
  • Short & long-term disability
  • Fertility & adoption support
  • Undergraduate & graduate tuition reimbursement
  • Professional development assistance
  • Health & wellness programs

Why Work at Franklin Electric?
Becoming a part of the Franklin Electric team not only provides outstanding benefits, it also opens doors to opportunities for future growth. Enjoy peace of mind with a world-class company. But more importantly, be satisfied in knowing you make a difference.
Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.

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