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Customer Success Jobs in Portland, OR (NOW HIRING)

UL Solutions

Customer Success Executive

Vancouver, WA · Hybrid

$148K - $182K/yr

The Customer Success Executive partners with senior customer leaders to drive adoption, retention, and growth across a portfolio of enterprise accounts, working as a strategic advisor to some of most ...

Franklin Electric

Customer Success Manager

Tualatin, OR · On-site

Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US - Oregon - Tualatin Reporting To: Ryan Cook Description Our vision for Customer Success is simple: "We ...

Franklin Electric

Customer Success Manager

Canby, OR · On-site

Customer Success Manager Department: Sales / Marketing Employment Type: Full Time Location: US - Oregon - Canby Reporting To: Ryan Cook Description Our vision for Customer Success is simple: "We will ...

UL Solutions

Customer Success Executive

Vancouver, WA · On-site

The Customer Success Executive partners with senior customer leaders to drive adoption, retention, and growth across a portfolio of enterprise accounts, working as a strategic advisor to some of most ...

UL Solutions

Customer Success Executive

Vancouver, WA · On-site

The Customer Success Executive partners with senior customer leaders to drive adoption, retention, and growth across a portfolio of enterprise accounts, working as a strategic advisor to some of most ...

UL Solutions

Customer Success Executive

Vancouver, WA · On-site

The Customer Success Executive partners with senior customer leaders to drive adoption, retention, and growth across a portfolio of enterprise accounts, working as a strategic advisor to some of most ...

Trimble

Manager, Customer Success

Lake Oswego, OR · On-site +1

$89K - $123K/yr

Transform Customer Success as Manager, Customer Success AECO Americas Are you a strategic leader passionate about empowering teams and driving customer growth? Join Trimble to lead a dedicated team ...

Trimble

Customer Success Manager

Lake Oswego, OR · On-site

Drive Business Value as our Next Customer Success Manager! Are you a proactive relationship-builder who thrives on turning complex software solutions into measurable business value? In this high ...

Autodesk

Business Customer Success Manager

Portland, OR

$72K - $128K/yr

Job Requisition ID # 26WD99167 Position Overview The Business Customer Success Manager (CSM) plays a strategic role in driving measurable business outcomes for Autodesk'sBusiness Plan customers. This ...

Autodesk

Business Customer Success Manager

Portland, OR · On-site

$72K - $128K/yr

Co-create and execute Customer Success Plans that define success criteria,adoptionmilestones, and value realization outcomes * Establish success metrics and track progress through regular business ...

Autodesk

Customer Success Manager, Forma

Portland, OR · On-site

$68K - $122K/yr

Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill our customers' desired business outcomes, and build lasting relationships, ultimately driving revenue ...

UL

Customer Success Executive

Vancouver, WA · On-site

$80K - $108K/yr

The Customer Success Executive partners with senior customer leaders to drive adoption, retention, and growth across a portfolio of enterprise accounts, working as a strategic advisor to some of most ...

UL Solutions

Customer Success Executive

Vancouver, WA · Hybrid

$148K - $182K/yr

The Customer Success Executive partners with senior customer leaders to drive adoption, retention, and growth across a portfolio of enterprise accounts, working as a strategic advisor to some of most ...

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Showing results 1-20

All JobsCustomer Success JobsCustomer Success Jobs in Portland, OR

Customer Success information

See Portland, OR salary details

$34.5K

$88.1K

$148.5K

How much do customer success jobs pay per year?

As of Aug 30, 2026, the average yearly pay for customer success in Portland, OR is $88,090.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,100.00 and $105,000.00 per year, depending on experience, location, and employer.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What are the most commonly searched types of Customer Success jobs in Portland, OR?

The most popular types of Customer Success jobs in Portland, OR are:

What are popular job titles related to Customer Success jobs in Portland, OR?

For Customer Success jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Customer Success jobs in Portland, OR look for?

The top searched job categories for Customer Success jobs in Portland, OR are:

What cities near Portland, OR are hiring for Customer Success jobs?

Cities near Portland, OR with the most Customer Success job openings:

Customer Success jobs near you
Infographic showing various Customer Success job openings in Portland, OR as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $88,090 per year, or $42.4 per hour.

Customer Success Executive

Vancouver, WA • Hybrid

UL Solutions
Professional, Scientific, and Technical Services • 10K+ employees

8.3

Company rating: 8.3 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

29th of 120 rated laboratories

Great coworkers

People enjoy working here

Good employer

Learn more about UL Solutionsexternal

$148K - $182K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

The Customer Success Executive partners with senior customer leaders to drive adoption, retention, and growth across a portfolio of enterprise accounts, working as a strategic advisor to some of most important software customers. Works independently, with minimal guidance to service a portfolio of UL Solutions' most strategic, highest-ARR

software accounts as an executive-level customer advisor. Operates as a peer to senior customer leaders - building customer-specific ROI models, leading C-suite engagements, and driving net revenue retention through adoption, renewal, and expansion strategy. Sets the standard for strategic Customer Success delivery across the organization.

  • Bachelor's degree in business, finance, or related field 

  • Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software (Salesforce) 

  • 7+ years in Customer Success, with 3+ years managing enterprise or strategic accounts ($150K+ ARR) 

  • Demonstrated ability to build and defend financial ROI models with executive audiences 

  • Track record of net revenue retention at or above 110% across a managed strategic portfolio 

  • Proven executive engagement experience: comfortable leading conversations with CSOs, CQOs, COOs, and equivalent senior leaders 

  • Strong analytical skills - ability to translate data into strategic narrative and executive-grade communication 

  • Experience in B2B SaaS; familiarity with enterprise procurement and renewal cycles 

  • Strong mastery of corporate financial concepts; familiarity with Customer Success platforms (PlanHat, Gainsight, or equivalent) preferred 

What we offer:

Total Rewards:  We understand compensation is an important factor as you consider the next step in your career. The target annual pay range for this position is $148,500.00 - $182,250.00 which includes a base salary of $110,000. - $135,000. and 100% on target performance.  Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 35% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. 

This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).

The application deadline for this position is 2/17/27

#LI-JK3

#LI-Hybrid

  • Services a portfolio of 10-30 strategic accounts in the $150K-$1M+ ARR range, with full accountability for adoption, renewal, and expansion outcomes 

  • Builds and maintains customer-specific ROI models using the customer's actual operational and financial data; defends those models in executive forums 

  • Develops three-year customer success roadmaps tied to each customer's stated business transformation agenda 

  • Runs quarterly value reviews that quantify hard and soft value using the customer's own metrics as the benchmark - not product status updates 

  • Produces executive-ready value summaries that customers use internally to justify and expand their investment with UL Solutions 

  • Maintains VP-and-above relationships with a minimum of two executive contacts per account; cultivates at least one C-suite contact where possible 

  • Contributes to or Leads Periodic Business Reviews (PBRs) as strategic alignment sessions with customer executives, supported by Sales, Product, Customer Success, and other functions as needed 

  • Brings market intelligence, competitive benchmarks, and industry insight to customer executive conversations 

  • Coaches customer champions on building internal business cases for expanded investment and broader UL Solutions adoption 

  • Contributes to a proactive 12-24 month expansion roadmap for every account, in collaboration with Sales 

  • Drives net revenue retention consistently at or above 110% across the managed portfolio 

  • Converts satisfied customers into reference accounts, advisory board members, and case study participants 

  • Synthesizes usage data, NPS, support history, and customer business performance into a coherent, data-driven account strategy 

  • Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices. 

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