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Remote Customer Success Engineer Jobs in Portland, OR

UpGuard

Customer Success Manager

Portland, OR · Remote

$85K - $100K/yr

Our Success team is determined to help solve the needs and challenges that our customers face on a ... Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not ...

Trimble

Enterprise Support Engineer

Lake Oswego, OR · On-site +1

$110K - $136K/yr

Essential Skills & Experience * 5+ years of experience in technical support or customer success ... Hybrid (4 days in office/1 day remote) Travel Requirement : 10% Why You'll Love Working With Us At ...

AO Globe Life

Remote CSR Agent Entry Level

Portland, OR · On-site +1

$16.50 - $22/hr

Remote Client Success Specialist Company: Globe Life AO Location: Fully Remote At Globe Life AO , we are passionate about creating opportunities that empower individuals to achieve professional ...

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Remote Customer Success Engineer information

See Portland, OR salary details

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How much do remote customer success engineer jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for remote customer success engineer in Portland, OR is $25.68, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $26.78 per hour, depending on experience, location, and employer.

How does a Remote Customer Success Engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What is a Remote Customer Success Engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

What are the key skills and qualifications needed to thrive as a Remote Customer Success Engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are the most commonly searched types of Customer Success Engineer jobs in Portland, OR? The most popular types of Customer Success Engineer jobs in Portland, OR are:
What are popular job titles related to Remote Customer Success Engineer jobs in Portland, OR? For Remote Customer Success Engineer jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success Engineer jobs in Portland, OR look for? The top searched job categories for Remote Customer Success Engineer jobs in Portland, OR are:
What cities near Portland, OR are hiring for Remote Customer Success Engineer jobs? Cities near Portland, OR with the most Remote Customer Success Engineer job openings:
Remote Customer Success Engineer jobs near you
Infographic showing various Remote Customer Success Engineer job openings in Portland, OR as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $53,417 per year, or $25.7 per hour.
Customer Success Manager

Customer Success Manager

UpGuard

Portland, OR • Remote

$85K - $100K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Who are we?
At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk.

We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.

We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.

We have a rapidly growing customer base at UpGuard, but one thing has remained the same: our customers always come first! Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think outside the box to find new ways to help our customers thrive throughout their journeys with UpGuard. We’re on the lookout for individuals who have a passion for helping others, fixing problems, and building long-lasting relationships with new customers. You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate the adoption of our products to new heights. 

Why are we hiring this role?
 
Due to continued growth, the Customer Success team is expanding and we require a Customer Success Manager to join our high performing team to onboard and enable our customers. The ideal candidate will be experienced in leading customer interactions, detail oriented, articulate and credible with the ability to listen effectively and provide clear advice.
 
As a Customer Success Manager, you'll report into a Team Manager and analyze the causes of your customer’s greatest pain points and work closely to mitigate them using UpGuard technology. You will solicit constant feedback from both customers and colleagues, helping improve UpGuard over time, and you’ll work with customers around the world, from early contact to successful deployment, gaining constant, and unique, insight into the world's most important industries and institutions.
What will you do?
  • You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals.
  • You will provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls.
  • You will engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement. 
  • Advocate for the customer; Provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities.
  • You will translate your customer’s requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard.
  • You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected.
What will you bring?
  • 2+ years' experience in customer success, project management or account management.
  • An understanding of cyber risk management or risk management frameworks.
  • Experience with supporting and building customer relationships in a scalable manner.
  • Ability to cover a book of business with on Eastern Time or Pacific Time.
  • Highly organized with the ability to update existing documentation and document new processes.
  • High-level of proficiency in the English language, both written and spoken.
  • The ability to work cross functionally with many internal groups and be a team player.
  • Curious and willing to learn.
What would give you an edge?
  • Experience with a CRM, such as HubSpot or Salesforce.
  • Experience in Customer Success tools, such as ChurnZero or GainSight.
  • Experience in cyber risk management or risk management.
  • Understanding of Cyber Security best practices.
  • Basic/working knowledge of APIs.
  • Experience conducting training sessions.
What's in it for you?
  • Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being 
  • WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard 
  • $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance 
  • Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
  • 18 weeks paid Parental Leave: Irrespective of parenting role
  • Personal Leave Allowance: This includes sick & carer’s leave 
  • Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
  • Top-spec hardware: All team members will be provided with top-spec laptops for their role 
  • Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work 
  • Health Insurance: Health, dental, and vision insurance
#LI-BW1

UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work, apply now to find out why!

As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

For applications to positions in the United States, please note, at this time we can only support hiring in the following US states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC. 

Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.