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Customer Success Jobs in Oregon (NOW HIRING)

Typeform

OR

About the Team The Customer Success Team is focused on helping Enterprise customers explore what's possible with Typeform. We work with our Enterprise customers throughout their lifecycle to ensure ...

Granicus

The Customer Success Consultant is accountable for our clients' adoption of our growing suite of SaaS solutions and services across client segment tiers, driving visible value aligned with our ...

Franklin Electric

Customer Success Specialist

Canby, OR · On-site

Customer Success Specialist Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better ...

ACA Group

Customer Success Specialist

Medford, OR · Hybrid

The Customer Success team is highly focused on understanding the needs and ever-evolving priorities of our clients by providing subject matter expertise and best practice support that leverages the ...

McQuade Organization

Responsibilities Are you passionate about helping people succeed while delivering exceptional service experiences? We're looking for motivated individuals to join our growing team as Customer Success ...

Trimble

Customer Success Manager

Lake Oswego, OR · On-site

$53K - $73K/yr

Empower Success: Become our next Customer Success Manager (Construction Tech Focus)! Are you ready to drive the digital transformation of the construction industry? We are looking for a creative ...

McQuade Organization

Responsibilities Are you passionate about helping people succeed while delivering exceptional service experiences? We're looking for motivated individuals to join our growing team as Customer Success ...

Harris Computer

Customer Success Specialist

Ontario, OR · On-site

As a Customer Success Specialist, you'll work directly with restaurant owners and operators to ensure they're set up for success: proactively reaching out, identifying where customers need support ...

McQuade Organization

Responsibilities Are you passionate about helping people succeed while delivering exceptional service experiences? We're looking for motivated individuals to join our growing team as Customer Success ...

Apiiro

OR

About the Team Our Customer Success team owns the post-sale relationship from onboarding through renewal and expansion. Working directly with security leaders, AppSec practitioners, and engineering ...

McQuade Organization

Responsibilities Are you passionate about helping people succeed while delivering exceptional service experiences? We're looking for motivated individuals to join our growing team as Customer Success ...

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Showing results 21-40

All JobsCustomer Success JobsCustomer Success Jobs in Oregon

Customer Success information

See Oregon salary details

$34.4K

$87.8K

$148K

How much do customer success jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer success in Oregon is $87,823.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,900.00 and $104,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What is a customer success?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

How does a customer success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is the job of customer success?

Customer Success professionals focus on building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. They often provide onboarding, support, and proactive engagement to improve customer satisfaction and retention, using tools like CRM software. The role requires communication skills, problem-solving, and a customer-centric approach.
What are the most commonly searched types of Customer Success jobs in Oregon? The most popular types of Customer Success jobs in Oregon are:
What are popular job titles related to Customer Success jobs in Oregon? For Customer Success jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Customer Success jobs in Oregon look for? The top searched job categories for Customer Success jobs in Oregon are:
What cities in Oregon are hiring for Customer Success jobs? Cities in Oregon with the most Customer Success job openings:
Customer Success jobs near you
Infographic showing various Customer Success job openings in Oregon as of August 2026, with employment types broken down into 67% Full Time, 31% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $87,823 per year, or $42.2 per hour.

Customer Success Manager

Typeform

OR

Full-time

Posted 10 days ago

Job description

We're especially excited to hire someone based in the ET Timezone, where we're looking to grow our presence.

About the Team

The Customer Success Team is focused on helping Enterprise customers explore what's possible with Typeform. We work with our Enterprise customers throughout their lifecycle to ensure that they are using Typeform to their fullest potential. By proactively engaging our customers in different lifecycle stages, we maintain the role of trusted advisor and work with our Enterprise customers to continue to grow with our tools. 

Ultimately, we believe that Typeform can empower our customers to build meaningful relationships with their team members and customers alike. That mindset drives us as we seek to enable mission critical processes for our customers, and maintain a strong core relationship.

About the Role

As a Customer Success Manager, you will be primarily responsible for partnering with Typeform's Enterprise customers to help them achieve their business goals. You'll work with new customers who have purchased our Enterprise plan, as well as existing customers that have upgraded, driving activation, continued adoption, retention, and creating lasting partnerships.
As a product and customer specialist, you will provide recommendations, identify potential obstacles, and utilize internal tools to proactively identify opportunities for customers to expand their use cases. You will drive results through product training, education, use case exploration, and risk prevention and mitigation, in order to continually improve and impact the customer experience.
You'll be a great fit for this role, if you are curious, creative, enjoy problem solving, helping customers discover new opportunities,analyzing data, and find satisfaction in iterating on and improving processes

What you'll do
  • Partner with customers at key moments in their lifecycle to develop an understanding of their needs and coach them on how to use Typeform to reach their desired goals
  • Introduce new opportunities to expand usage and optimize client experiences
  • Use internal tools to monitor customer health, usage metrics, and progress
  • Connect with and assist customers when they fall out of engagement cadences, nurturing usage and mitigating risk in accounts
  • Identify expansion opportunities and negotiate and close renewals
  • Deliver account reviews and information around trends to leadership and cross functional teams
  • Collaborate across teams (Sales, Support, Product, Community, Marketing) to ensure a smooth journey, and deliver impactful feedback to inform content, program, and product development.
What you bring
  • Proven experience in customer success or a customer relationship management type role with a preference for prior experience working in a SaaS company
  • Easily builds rapport with customers and team members
  • A proven track record of expansions and renewals
  • Process-driven and analytical
  • Can identify and communicate trends in their book of business
  • Strong written and verbal communication skills
  • Ability to breakdown and communicate technical terminology in a non-technical manner  
  • A passion for delivering the quality level of service
  • Natural curiosity and enthusiasm
  • A team-focused, collaborative instinct 
  • Flexible, open to change, and a sense of humor never hurts!
Extra awesome:
  • You're excited about the tools
  • Time and work management skills to prioritize customer engagements and requests
  • Previous experience working in a fast-paced organization

Apply