Head of Borrower Success
OR · On-site +1
Upstart's Customer Experience team helps borrowers navigate the lending experience while ... As the Head of Borrower Success, you will lead and evolve Upstart's Borrower Success operations ...
Head of Borrower Success
OR · On-site +1
Upstart's Customer Experience team helps borrowers navigate the lending experience while ... As the Head of Borrower Success, you will lead and evolve Upstart's Borrower Success operations ...
Head of Strategic Customer Engagement
OR · On-site +1
As a senior leader within our GTM Engineering organization, the Head of Strategic Customer ... Success in this role requires executive presence, deep technical credibility, commercial awareness ...
Head of Strategic Customer Engagement
OR · On-site +1
As a senior leader within our GTM Engineering organization, the Head of Strategic Customer ... Success in this role requires executive presence, deep technical credibility, commercial awareness ...
Head of AI
OR · On-site +1
Position : Head of Artificial Intelligence Role Summary The Head of Artificial Intelligence ... and customer success stories. • Go-to-market and revenue growth * * Own pipeline and bookings ...
Head of AI
OR · On-site +1
Position : Head of Artificial Intelligence Role Summary The Head of Artificial Intelligence ... and customer success stories. • Go-to-market and revenue growth * * Own pipeline and bookings ...
Head of Public Relations
OR · On-site +1
Head of Public Relations - Location: Hybrid - Nashville, TN (Relocation assistance available) Why ... Work closely with executives and internal teams, including product marketing, customer success, and ...
Head of Public Relations
OR · On-site +1
Head of Public Relations - Location: Hybrid - Nashville, TN (Relocation assistance available) Why ... Work closely with executives and internal teams, including product marketing, customer success, and ...
Head of Workforce Planning & Go-to-Market Strategy
OR · On-site +1
We are looking for a visionary Head of Planning to own our global Go-To-Market (GTM) strategy and ... Customer Success & Executive Sponsorship * Executive Advocacy: Serve as the executive face of ...
Head of Workforce Planning & Go-to-Market Strategy
OR · On-site +1
We are looking for a visionary Head of Planning to own our global Go-To-Market (GTM) strategy and ... Customer Success & Executive Sponsorship * Executive Advocacy: Serve as the executive face of ...
(Canada) Commercial Services Representative (6 month secondment)
OR · On-site +1
$28 - $31/hr
... Customer Success, and offers exposure to multiple areas of the business. Team members work remotely or hybrid, with the Head Office located in Mississauga. The Commercial Services Rep supports the ...
(Canada) Commercial Services Representative (6 month secondment)
OR · On-site +1
$28 - $31/hr
... Customer Success, and offers exposure to multiple areas of the business. Team members work remotely or hybrid, with the Head Office located in Mississauga. The Commercial Services Rep supports the ...
Head of Partnerships
OR · On-site +1
About the Role The Head of Partnerships will turn partnerships into a new distribution engine for ... Drive cross-functional collaboration by partnering with Sales, Product, Marketing, Customer Success ...
Head of Partnerships
OR · On-site +1
About the Role The Head of Partnerships will turn partnerships into a new distribution engine for ... Drive cross-functional collaboration by partnering with Sales, Product, Marketing, Customer Success ...
Strategic Account Executive
OR · On-site +1
$340K/yr
Proven track record of sales success with enterprise customers in the DMV region * Experience selling a technical SaaS solution to technical stakeholders - CISO, CIO, CTO, Head of Engineering, DevOps ...
Strategic Account Executive
OR · On-site +1
$340K/yr
Proven track record of sales success with enterprise customers in the DMV region * Experience selling a technical SaaS solution to technical stakeholders - CISO, CIO, CTO, Head of Engineering, DevOps ...
Strategic Account Executive, Federal
OR · On-site +1
$340K/yr
Proven track record of sales success with Federal/Public Sector customers in the DMV region * Experience selling a technical SaaS solution to technical stakeholders - CISO, CIO, CTO, Head of ...
Strategic Account Executive, Federal
OR · On-site +1
$340K/yr
Proven track record of sales success with Federal/Public Sector customers in the DMV region * Experience selling a technical SaaS solution to technical stakeholders - CISO, CIO, CTO, Head of ...
Head Cashier
Warrenton, OR · On-site
$19/hr
Educating customers on the Nutrient to Know About * Promoting store seminars and events ... Qualifications Recipe for Success: * High School diploma, GED or equivalent preferred. * Experience ...
Head Cashier
Warrenton, OR · On-site
$19/hr
Educating customers on the Nutrient to Know About * Promoting store seminars and events ... Qualifications Recipe for Success: * High School diploma, GED or equivalent preferred. * Experience ...
Head Cashier
Gresham, OR · On-site
$19.50/hr
Educating customers on the Nutrient to Know About * Promoting store seminars and events ... Qualifications Recipe for Success: * High School diploma, GED or equivalent preferred. * Experience ...
Quick apply
Head Cashier
Gresham, OR · On-site
$19.50/hr
Educating customers on the Nutrient to Know About * Promoting store seminars and events ... Qualifications Recipe for Success: * High School diploma, GED or equivalent preferred. * Experience ...
Head Cashier
Gresham, OR · On-site
$19.50/hr
Educating customers on the Nutrient to Know About * Promoting store seminars and events ... Recipe for Success: * High School diploma, GED or equivalent preferred. * Experience in retail ...
Head Cashier
Gresham, OR · On-site
$19.50/hr
Educating customers on the Nutrient to Know About * Promoting store seminars and events ... Recipe for Success: * High School diploma, GED or equivalent preferred. * Experience in retail ...
Head Cashier
Warrenton, OR · On-site
$19/hr
Educating customers on the Nutrient to Know About * Promoting store seminars and events ... Recipe for Success: * High School diploma, GED or equivalent preferred. * Experience in retail ...
Head Cashier
Warrenton, OR · On-site
$19/hr
Educating customers on the Nutrient to Know About * Promoting store seminars and events ... Recipe for Success: * High School diploma, GED or equivalent preferred. * Experience in retail ...
Head Cashier
Warrenton, OR · On-site
$19/hr
Educating customers on the Nutrient to Know About * Promoting store seminars and events ... Qualifications Recipe for Success: * High School diploma, GED or equivalent preferred. * Experience ...
Quick apply
Head Cashier
Warrenton, OR · On-site
$19/hr
Educating customers on the Nutrient to Know About * Promoting store seminars and events ... Qualifications Recipe for Success: * High School diploma, GED or equivalent preferred. * Experience ...
Head Cashier
Gresham, OR · On-site
$19.50/hr
Educating customers on the Nutrient to Know About * Promoting store seminars and events ... Qualifications Recipe for Success: * High School diploma, GED or equivalent preferred. * Experience ...
Quick apply
Head Cashier
Gresham, OR · On-site
$19.50/hr
Educating customers on the Nutrient to Know About * Promoting store seminars and events ... Qualifications Recipe for Success: * High School diploma, GED or equivalent preferred. * Experience ...
Head Cashier
Warrenton, OR · On-site
$19/hr
Educating customers on the Nutrient to Know About * Promoting store seminars and events ... Qualifications Recipe for Success: * High School diploma, GED or equivalent preferred. * Experience ...
Quick apply
Head Cashier
Warrenton, OR · On-site
$19/hr
Educating customers on the Nutrient to Know About * Promoting store seminars and events ... Qualifications Recipe for Success: * High School diploma, GED or equivalent preferred. * Experience ...
Head Cashier
Warrenton, OR · On-site
$19/hr
Educating customers on the Nutrient to Know About * Promoting store seminars and events ... Qualifications Recipe for Success: * High School diploma, GED or equivalent preferred. * Experience ...
Quick apply
Head Cashier
Warrenton, OR · On-site
$19/hr
Educating customers on the Nutrient to Know About * Promoting store seminars and events ... Qualifications Recipe for Success: * High School diploma, GED or equivalent preferred. * Experience ...
Head Cashier
Gresham, OR · On-site
$19.50/hr
Educating customers on the Nutrient to Know About * Promoting store seminars and events ... Qualifications Recipe for Success: * High School diploma, GED or equivalent preferred. * Experience ...
Quick apply
Head Cashier
Gresham, OR · On-site
$19.50/hr
Educating customers on the Nutrient to Know About * Promoting store seminars and events ... Qualifications Recipe for Success: * High School diploma, GED or equivalent preferred. * Experience ...
Head Cashier
Warrenton, OR · On-site
$19/hr
Educating customers on the Nutrient to Know About * Promoting store seminars and events ... Qualifications Recipe for Success: * High School diploma, GED or equivalent preferred. * Experience ...
Head Cashier
Warrenton, OR · On-site
$19/hr
Educating customers on the Nutrient to Know About * Promoting store seminars and events ... Qualifications Recipe for Success: * High School diploma, GED or equivalent preferred. * Experience ...
Head Cashier
Gresham, OR · On-site
$19.50/hr
Educating customers on the Nutrient to Know About * Promoting store seminars and events ... Qualifications Recipe for Success: * High School diploma, GED or equivalent preferred. * Experience ...
Head Cashier
Gresham, OR · On-site
$19.50/hr
Educating customers on the Nutrient to Know About * Promoting store seminars and events ... Qualifications Recipe for Success: * High School diploma, GED or equivalent preferred. * Experience ...
Head Customer Success information
What does a head of customer success do?
A Head of Customer Success leads the customer success team and is responsible for ensuring that customers achieve their desired outcomes while using a company's products or services. They develop and implement strategies to enhance customer satisfaction, retention, and loyalty. This role often involves collaborating with other departments, analyzing customer feedback, and driving initiatives that improve the overall customer experience. Additionally, the Head of Customer Success sets performance goals, mentors team members, and helps resolve high-level customer issues.
What are the key skills and qualifications needed to thrive as a head of customer success?
To thrive as a Head of Customer Success, you need expertise in customer relationship management, data analysis, leadership, and a proven track record in SaaS or client-facing roles, often supported by a bachelor’s degree or higher. Familiarity with CRM platforms like Salesforce or HubSpot, customer success software such as Gainsight or Totango, and experience with analytics tools are typically required. Exceptional communication, strategic thinking, and team leadership skills help build strong client relationships and drive retention. These capabilities are crucial for maximizing customer satisfaction, reducing churn, and achieving business growth.
What are some common challenges faced by a head of customer success, and how can they be addressed?
A Head of Customer Success often navigates challenges such as aligning customer needs with company objectives, managing a diverse team, and ensuring consistent customer satisfaction across different segments. Balancing proactive engagement with reactive support is key, as is implementing scalable processes that allow the team to handle growth without compromising service quality. Regular cross-functional collaboration with sales, product, and support teams helps address customer feedback and drive continuous improvement. Leveraging customer data and feedback tools can also provide valuable insights to preempt issues and enhance the customer journey.
What are the most commonly searched types of Customer Success jobs in Oregon?
The most popular types of Customer Success jobs in Oregon are:
What are popular job titles related to Head Customer Success jobs in Oregon?
For Head Customer Success jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Head Customer Success jobs in Oregon look for?
The top searched job categories for Head Customer Success jobs in Oregon are:
What cities in Oregon are hiring for Head Customer Success jobs?
Cities in Oregon with the most Head Customer Success job openings:
Key responsibilities
Lead Borrower Success leaders and vendor partners to manage service levels, quality, productivity, compliance, staffing, and cost efficiency across multiple channels.
Establish and maintain performance management, coaching, and quality frameworks to improve borrower outcomes and operational performance.
Use operational data and reporting to identify trends, diagnose root causes, and prioritize opportunities for service quality, efficiency, and scalability improvements.
Upstart rating
7.6
Based on 6 frontline employees who took The Breakroom Quiz
Job description
The Team:
Upstart's Customer Experience team helps borrowers navigate the lending experience while maintaining a high bar for compliance, operational performance, and customer experience. The team supports multi-channel workflows and partners closely with Product, Engineering, Analytics, and Compliance to improve borrower support programs, scalability, and operational outcomes.
As the Head of Borrower Success, you will lead and evolve Upstart's Borrower Success operations, including internal leaders and external vendor partners. You will improve the borrower experience by scaling effective operating systems, strengthening performance and controls, and developing teams that deliver consistent results in a complex, evolving environment.
How you'll make an impact
- Lead Borrower Success leaders and international vendor partners supporting borrowers across chat, phone, and email, with accountability for service levels, quality, productivity, compliance, staffing, and cost efficiency.
- Establish consistent performance management, coaching, and quality frameworks that improve borrower outcomes and operational performance across teams and vendor sites.
- Use operational data and reporting to identify trends, diagnose root causes, and prioritize opportunities to improve service quality, efficiency, and scalability.
- Strengthen operational controls and quality programs to reduce errors, improve compliance performance, and support sustainable growth.
- Partner with Product and Engineering to reduce avoidable borrower contacts, simplify customer journeys, expand effective self-service, and improve support tooling and automation.
- Collaborate with Analytics, Compliance, and other cross-functional partners to improve workflows, operating programs, and the end-to-end borrower experience.
Minimum Qualifications
- Bachelor's degree or equivalent practical experience.
- 4+ years of experience leading customer support, customer experience, servicing, or related operations.
- Experience managing managers and leading scaled customer operations across multiple channels.
- Experience managing outsourced vendor operations, including accountability for service levels, quality, staffing, compliance, or cost performance.
- Experience owning operational performance and quality or control programs in a regulated or similarly complex environment.
Preferred Qualifications
- Knowledge of regulatory and compliance requirements within consumer lending, servicing, collections, banking, or another regulated financial services environment.
- Experience using automation or generative AI to improve customer support workflows, reporting, efficiency, or customer experience.
- Experience building or scaling quality assurance frameworks, operational systems, or workflow automation.
- Ability to use operational data to identify root causes and translate findings into measurable improvements.
- Experience partnering with Product, Engineering, Analytics, and Compliance teams to improve customer-facing tools and workflows.
Position location This role is available in the following locations: Remote
Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions' cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
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