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Head Customer Success Jobs (NOW HIRING)

BackOps

Head of Customer Success

San Francisco, CA · On-site

Head Of Customer Success BackOps is redefining how modern operations teams run their businesses. We are experiencing monumental growth, expanding into new enterprise verticals, and building several ...

Clark

Head of Customer Success

New York, NY · On-site

$185K - $230K/yr

The Role We are hiring a Head of Customer Success to own Clark's live customer base and build the foundation for a world-class post-sale organization. This person will land first, protect the ...

KatRisk

Head of Customer Success

Chicago, IL · On-site

Role Overview KatRisk is looking for an experienced and client-focused Head of Customer Success to own and lead the customer success function. This is a hands-on customer facing role - you'll be the ...

KatRisk

Head of Customer Success

Chicago, IL · Remote

Role Overview KatRisk is looking for an experienced and client-focused Head of Customer Success to own and lead the customer success function. This is a hands-on customer facing role -- you\'ll be ...

KatRisk

Head of Customer Success

Chicago, IL · Remote

Role Overview KatRisk is looking for an experienced and client-focused Head of Customer Success to own and lead the customer success function. This is a hands-on customer facing role - you'll be the ...

Adobe, Inc.

Head of Customer Success

San Francisco, CA · On-site

The opportunity Adobe is seeking a dynamic Head of Customer Success to lead the Americas C&P Enterprise Customer Success & Strategy Org covering both Enterprise and Public Sector segments. The Sr. ...

Det Norske Veritas

Head of Customer Success

Houston, TX · On-site

We are seeking an exceptional Head of Customer Success to lead the global Customer Success function for DNV's Pipeline software portfolio. Reporting to the Chief Revenue Officer, this leader will be ...

Det Norske Veritas

Head of Customer Success

Houston, TX · On-site

We are seeking an exceptional Head of Customer Success to lead the global Customer Success function for DNV's Pipeline software portfolio. Reporting to the Chief Revenue Officer, this leader will be ...

Ivo

Head of Customer Success

San Francisco, CA · On-site

Position Overview We are seeking an experienced and visionary Head of Customer Success to build and lead our customer success function. This role represents a critical investment in ensuring our ...

SnapMagic

Head of Customer Success

San Francisco, CA · On-site

$170K - $220K/yr

That's why we're hiring our first Head of Customer Success . You'll own the entire customer experience, retention strategy, expansion revenue, and the systems that power Customer Success. You'll also ...

Enterprise Engineering

Be Seen First

Head of Customer Success

New York, NY · On-site

Head of Implementation and Customer Success Full Time Opportunity 5 days a week NYC. NY Local Candidates only We are seeking a meticulous and driven leader to join as the Head of Customer success.

Urgent

Enterprise Engineering

Be Seen First

Head of Customer Success

New York, NY · On-site

Head of Implementation and Customer Success Full Time Opportunity 5 days a week NYC. NY Local Candidates only We are seeking a meticulous and driven leader to join as the Head of Customer success.

Urgent

Zus Health

Head of Customer Success

Boston, MA · Remote

$200K - $240K/yr

As Head of Customer Success at Zus, you will be responsible for leading and optimizing the Customer Success function, with a primary focus on enterprise Value-based Care customers. The successful ...

Zus Health

Head of Customer Success

Boston, MA · On-site

$200K - $240K/yr

As Head of Customer Success at Zus, you will be responsible for leading and optimizing the Customer Success function, with a primary focus on enterprise Value-based Care customers. The successful ...

Method Financial

Head of Customer Success

New York, NY · On-site

$225K - $275K/yr

The impact As Method's Head of Customer Success, you'll architect and execute the post-sales engine that drives Method's growth. Reporting directly to the CEO, you'll build world-class customer ...

Zus Health

Head of Customer Success

Boston, MA · Remote

$200K - $240K/yr

As Head of Customer Success at Zus, you will be responsible for leading and optimizing the Customer Success function, with a primary focus on enterprise Value-based Care customers. The successful ...

CivilGrid

Head of Customer Success

San Francisco, CA · On-site

$174K - $193K/yr

WHY THIS ROLE We're looking for a Head of Customer Success who will be a player-coach focused on building foundational retention strategies, scaling team processes, and aligning product value with ...

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Head Customer Success information

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$38.5K

$121.4K

$179K

How much do head customer success jobs pay per year?

As of Jul 28, 2026, the average yearly pay for head customer success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Head of Customer Success, and why are they important?

To thrive as a Head of Customer Success, you need expertise in customer relationship management, data analysis, leadership, and a proven track record in SaaS or client-facing roles, often supported by a bachelor’s degree or higher. Familiarity with CRM platforms like Salesforce or HubSpot, customer success software such as Gainsight or Totango, and experience with analytics tools are typically required. Exceptional communication, strategic thinking, and team leadership skills help build strong client relationships and drive retention. These capabilities are crucial for maximizing customer satisfaction, reducing churn, and achieving business growth.

What does a Head of Customer Success do?

A Head of Customer Success leads the customer success team and is responsible for ensuring that customers achieve their desired outcomes while using a company's products or services. They develop and implement strategies to enhance customer satisfaction, retention, and loyalty. This role often involves collaborating with other departments, analyzing customer feedback, and driving initiatives that improve the overall customer experience. Additionally, the Head of Customer Success sets performance goals, mentors team members, and helps resolve high-level customer issues.

What are some common challenges faced by a Head of Customer Success, and how can they be addressed?

A Head of Customer Success often navigates challenges such as aligning customer needs with company objectives, managing a diverse team, and ensuring consistent customer satisfaction across different segments. Balancing proactive engagement with reactive support is key, as is implementing scalable processes that allow the team to handle growth without compromising service quality. Regular cross-functional collaboration with sales, product, and support teams helps address customer feedback and drive continuous improvement. Leveraging customer data and feedback tools can also provide valuable insights to preempt issues and enhance the customer journey.
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Head Customer Success jobs near you
Infographic showing various Head Customer Success job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.
Head of Customer Success

Head of Customer Success

BackOps

San Francisco, CA • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Head Of Customer Success

BackOps is redefining how modern operations teams run their businesses. We are experiencing monumental growth, expanding into new enterprise verticals, and building several major capabilities that have not yet been publicly announced. As our enterprise base grows, customer success is becoming a core driver of our business, not a support function. Our largest customers build their operations on BackOps, and how we retain and expand them will define the next phase of the company. We have an early customer success team in place and we are looking for a Head of Customer Success to lead it, own the outcomes, and scale the function as we grow. If you are a high-agency leader who can own a retention and expansion number, coach a team to deliver it, and still step into the most strategic accounts yourself, this role is for you.

The Role:

As Head of Customer Success, you will lead our customer success team and own retention, adoption, and net revenue retention across our enterprise base. You will inherit a small, capable team and be responsible for developing it, sharpening how it operates, and growing it as the business scales. This is a leadership role with your hands still on the work. You will manage and coach the CSMs who own day-to-day accounts, while personally engaging the most strategic relationships and setting the strategy, playbooks, and metrics for the whole function. You will work directly with the founders, sales, product, and engineering, and you will be a senior voice in how the company operates.

What You'll Do:
  • Lead, coach, and develop the existing customer success team, and grow it as the customer base expands
  • Own net revenue retention, gross retention, and expansion across the portfolio
  • Set the CS strategy and sharpen the operating model: segmentation, coverage, onboarding, success plans, and executive business review cadence
  • Personally own the relationship for a set of our largest and most strategic accounts
  • Drive adoption and time-to-value across Relay and the AI Process Center
  • Own the cross-sell and upsell motion across the portfolio and align it with sales
  • Stand up and refine health scoring and early-warning systems to manage churn and contraction risk proactively
  • Own the retention and expansion forecast and report it to leadership
  • Define clean handoffs with Sales so expansion and renewal accountability are unambiguous
  • Serve as the executive voice of the customer to Product, turning account patterns into roadmap influence
  • Establish the tooling, data, and processes that let the function scale without losing rigor
What We're Looking For:
  • 7+ years in customer success, account management, or strategic enterprise roles in B2B SaaS, including direct people management experience
  • A track record of leading and developing CSMs or account managers, not only managing your own book
  • Proven ownership of net revenue retention, expansion, and renewals at the team level
  • Experience managing complex enterprise accounts with six-figure+ ACV
  • Experience in operations, supply chain, logistics, or complex workflow environments is a strong plus
  • Strong executive presence and credibility with senior customer stakeholders
  • Technical aptitude to learn a sophisticated product and lead a team that speaks credibly about it
  • Comfort being measured on a number and holding a team accountable to it
  • A builder's instinct: able to sharpen and scale a function, not just maintain one
  • Willingness to stay close to the work and carry strategic accounts personally at this stage
Why Join Now?
  • Monumental growth trajectory
  • Several major product expansions launching soon
  • Direct access to founders and leadership
  • Real influence on product direction and company strategy
  • The chance to build the team and the playbook around an early foundation
  • Competitive base + variable tied to retention and expansion + equity

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