Head Of Customer Success Strike is seeking a proactive and dedicated Head of Customer Success to scale the area. This means managing and leading the CS team, while optimizing processes and ...
Head Of Customer Success Strike is seeking a proactive and dedicated Head of Customer Success to scale the area. This means managing and leading the CS team, while optimizing processes and ...
Head of Customer Success Cape Town, Western Cape, South Africa Or refer someone Job Openings Head of Customer Success Job Title: Head of Customer Success Location: Remote (Global) Company: Pro Coffee ...
Head of Customer Success Cape Town, Western Cape, South Africa Or refer someone Job Openings Head of Customer Success Job Title: Head of Customer Success Location: Remote (Global) Company: Pro Coffee ...
Head of Customer Success
Manhattan, NY · On-site
With 35+ people, offices in NYC & Paris, and an $18M Series A, we are growing our team and seeking our first Head of Customer Success to join the NYC office. About the Role We are looking for a ...
Head of Customer Success
Manhattan, NY · On-site
With 35+ people, offices in NYC & Paris, and an $18M Series A, we are growing our team and seeking our first Head of Customer Success to join the NYC office. About the Role We are looking for a ...
Head Of Customer Success Sygnia is a top-tier cyber consulting and incident response company, working with organizations worldwide to proactively build their cyber resilience, and to respond to and ...
Head Of Customer Success Sygnia is a top-tier cyber consulting and incident response company, working with organizations worldwide to proactively build their cyber resilience, and to respond to and ...
Head of Customer Success
San Francisco, CA · On-site
Head Of Customer Success Adobe is seeking a dynamic Head of Customer Success to lead the Americas C&P Enterprise Customer Success & Strategy Org covering both Enterprise and Public Sector segments.
Head of Customer Success
San Francisco, CA · On-site
Head Of Customer Success Adobe is seeking a dynamic Head of Customer Success to lead the Americas C&P Enterprise Customer Success & Strategy Org covering both Enterprise and Public Sector segments.
Head Of Customer Success We're seeking a Head of Customer Success to lead the post-sale customer lifecycle, including onboarding, retention, renewals, expansion, and executive relationship management.
Head Of Customer Success We're seeking a Head of Customer Success to lead the post-sale customer lifecycle, including onboarding, retention, renewals, expansion, and executive relationship management.
Head of Customer Success
San Francisco, CA · On-site
Head Of Customer Success BackOps is redefining how modern operations teams run their businesses. We are experiencing monumental growth, expanding into new enterprise verticals, and building several ...
Head of Customer Success
San Francisco, CA · On-site
Head Of Customer Success BackOps is redefining how modern operations teams run their businesses. We are experiencing monumental growth, expanding into new enterprise verticals, and building several ...
Head of Customer Success
Los Angeles, CA · On-site
Head of Customer Success Parallel Systems is building autonomous, battery-electric rail vehicles to modernize freight transportation. We are seeking a Head of Customer Success to own the full ...
Head of Customer Success
Los Angeles, CA · On-site
Head of Customer Success Parallel Systems is building autonomous, battery-electric rail vehicles to modernize freight transportation. We are seeking a Head of Customer Success to own the full ...
Head of Customer Success
Los Angeles, CA · On-site
Head of Customer Success Parallel Systems is building autonomous, battery-electric rail vehicles to modernize freight transportation. We are seeking a Head of Customer Success to own the full ...
Head of Customer Success
Los Angeles, CA · On-site
Head of Customer Success Parallel Systems is building autonomous, battery-electric rail vehicles to modernize freight transportation. We are seeking a Head of Customer Success to own the full ...
Head of Customer Success
Los Angeles, CA · On-site
Head of Customer Success Parallel Systems is building autonomous, battery-electric rail vehicles to modernize freight transportation. We are seeking a Head of Customer Success to own the full ...
Head of Customer Success
Los Angeles, CA · On-site
Head of Customer Success Parallel Systems is building autonomous, battery-electric rail vehicles to modernize freight transportation. We are seeking a Head of Customer Success to own the full ...
Head of Customer Success
Atlanta, GA · On-site
Head Of Customer Success Based in either London, UK or Atlanta, USA (with some international travel) Reports to: VP, Customer Engagement Team: Global Customer Success Managers The Role At Disguise ...
Head of Customer Success
Atlanta, GA · On-site
Head Of Customer Success Based in either London, UK or Atlanta, USA (with some international travel) Reports to: VP, Customer Engagement Team: Global Customer Success Managers The Role At Disguise ...
Head of Customer Success
Manhattan, NY · On-site
Head of Customer Success, Customer Success Lead, Client Relationship Manager, SaaS, CRM, Salesforce, Capital Markets, Investment Banking, Trading and Research, Fintech New York - Hybrid role - 2 days ...
Head of Customer Success
Manhattan, NY · On-site
Head of Customer Success, Customer Success Lead, Client Relationship Manager, SaaS, CRM, Salesforce, Capital Markets, Investment Banking, Trading and Research, Fintech New York - Hybrid role - 2 days ...
Head of Customer Success
Los Angeles, CA · On-site
Head Of Customer Success Parallel Systems is pioneering autonomous battery-electric rail vehicles designed to transform freight transportation by shifting portions of the $900 billion U.S. trucking ...
Head of Customer Success
Los Angeles, CA · On-site
Head Of Customer Success Parallel Systems is pioneering autonomous battery-electric rail vehicles designed to transform freight transportation by shifting portions of the $900 billion U.S. trucking ...
About the Role As Head of Customer Success, you will own the entire post-sale customer journey - from the moment a contract is signed through implementation, onboarding, adoption, ongoing support ...
New
About the Role As Head of Customer Success, you will own the entire post-sale customer journey - from the moment a contract is signed through implementation, onboarding, adoption, ongoing support ...
New
About the Role As Head of Customer Success, you will own the entire post-sale customer journey - from the moment a contract is signed through implementation, onboarding, adoption, ongoing support ...
New
About the Role As Head of Customer Success, you will own the entire post-sale customer journey - from the moment a contract is signed through implementation, onboarding, adoption, ongoing support ...
New
Head of Customer Success
San Francisco, CA · On-site
We have an early customer success team in place and we are looking for a Head of Customer Success to lead it, own the outcomes, and scale the function as we grow. If you are a high-agency leader who ...
Head of Customer Success
San Francisco, CA · On-site
We have an early customer success team in place and we are looking for a Head of Customer Success to lead it, own the outcomes, and scale the function as we grow. If you are a high-agency leader who ...
Head Of Customer Success At GoGlobal, the Head of Customer Success owns the client journey from post-sale through steady-state delivery -- ensuring a clean onboarding, strong adoption, high retention ...
New
Head Of Customer Success At GoGlobal, the Head of Customer Success owns the client journey from post-sale through steady-state delivery -- ensuring a clean onboarding, strong adoption, high retention ...
New
Head of Customer Success
San Francisco, CA · On-site
The opportunity Adobe is seeking a dynamic Head of Customer Success to lead the Americas C&P Enterprise Customer Success & Strategy Org covering both Enterprise and Public Sector segments. The Sr. ...
Head of Customer Success
San Francisco, CA · On-site
The opportunity Adobe is seeking a dynamic Head of Customer Success to lead the Americas C&P Enterprise Customer Success & Strategy Org covering both Enterprise and Public Sector segments. The Sr. ...
Head of Customer Success
$140K - $160K/yr
Join the Team Serv Recruitment agency is hiring a Head of Customer Success on behalf of our client. Position Overview We are hiring a Customer Success Lead to own the entire post-sale customer ...
Head of Customer Success
$140K - $160K/yr
Join the Team Serv Recruitment agency is hiring a Head of Customer Success on behalf of our client. Position Overview We are hiring a Customer Success Lead to own the entire post-sale customer ...
Head of Customer Success
San Francisco, CA · On-site
Position Overview We are seeking an experienced and visionary Head of Customer Success to build and lead our customer success function. This role represents a critical investment in ensuring our ...
Head of Customer Success
San Francisco, CA · On-site
Position Overview We are seeking an experienced and visionary Head of Customer Success to build and lead our customer success function. This role represents a critical investment in ensuring our ...
Head Customer Success information
See salary details
$38.5K - $51.3K
2% of jobs
$51.3K - $64K
4% of jobs
$64K - $76.8K
7% of jobs
$76.8K - $89.6K
6% of jobs
$96.3K is the 25th percentile. Wages below this are outliers.
$89.6K - $102.4K
9% of jobs
$102.4K - $115.1K
12% of jobs
The median wage is $121.5K / yr.
$115.1K - $127.9K
18% of jobs
$127.9K - $140.7K
14% of jobs
$142.7K is the 75th percentile. Wages above this are outliers.
$140.7K - $153.5K
15% of jobs
$153.5K - $166.2K
7% of jobs
$166.2K - $179K
5% of jobs
$38.5K
$121.4K
$179K
How much do head customer success jobs pay per year?
As of Jul 8, 2026, the average yearly pay for head customer success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Head of Customer Success, and why are they important?
To thrive as a Head of Customer Success, you need expertise in customer relationship management, data analysis, leadership, and a proven track record in SaaS or client-facing roles, often supported by a bachelor’s degree or higher. Familiarity with CRM platforms like Salesforce or HubSpot, customer success software such as Gainsight or Totango, and experience with analytics tools are typically required. Exceptional communication, strategic thinking, and team leadership skills help build strong client relationships and drive retention. These capabilities are crucial for maximizing customer satisfaction, reducing churn, and achieving business growth.
What does a Head of Customer Success do?
A Head of Customer Success leads the customer success team and is responsible for ensuring that customers achieve their desired outcomes while using a company's products or services. They develop and implement strategies to enhance customer satisfaction, retention, and loyalty. This role often involves collaborating with other departments, analyzing customer feedback, and driving initiatives that improve the overall customer experience. Additionally, the Head of Customer Success sets performance goals, mentors team members, and helps resolve high-level customer issues.
What are some common challenges faced by a Head of Customer Success, and how can they be addressed?
A Head of Customer Success often navigates challenges such as aligning customer needs with company objectives, managing a diverse team, and ensuring consistent customer satisfaction across different segments. Balancing proactive engagement with reactive support is key, as is implementing scalable processes that allow the team to handle growth without compromising service quality. Regular cross-functional collaboration with sales, product, and support teams helps address customer feedback and drive continuous improvement. Leveraging customer data and feedback tools can also provide valuable insights to preempt issues and enhance the customer journey.
More about Head Customer Success jobs
What cities are hiring for Head Customer Success jobs? Cities with the most Head Customer Success job openings:
What are the most commonly searched types of Customer Success jobs? The most popular types of Customer Success jobs are:
What states have the most Head Customer Success jobs? States with the most job openings for Head Customer Success jobs include:
What job categories do people searching Head Customer Success jobs look for? The top searched job categories for Head Customer Success jobs are:
Job description
Head Of Customer Success
Strike is seeking a proactive and dedicated Head of Customer Success to scale the area. This means managing and leading the CS team, while optimizing processes and automations that drive client success in the B2B space. The ideal candidate will have strong management experience, a background in commercial or support roles, and proven client-facing expertise. Experience in cybersecurity is not required, but experience working with companies from US and Europe is highly valuable. Fluency in English is a must.
Key Responsibilities:Team Leadership & Process Optimization
- Lead & Manage Customer Success Teams: Oversee and guide customer success teams to ensure high levels of client satisfaction and long-term success.
- Develop Processes & Automations: Design, implement, and continuously improve operational processes that enhance both team performance and client outcomes.
Client Relationship Management
- Direct Customer Engagement: Collaborate closely with the primary points of contact for key B2B clients to help build and maintain strong, long-lasting relationships.
- Identify Growth Opportunities: Recognize and act on opportunities for upselling and account expansion, aligning our services with each client's business and cybersecurity objectives.
Cross-Functional Collaboration
- Work with Internal Teams: Collaborate closely with Product, Sales, and Technical Support to transform customer feedback into actionable product improvements, and streamline processes between these areas to enhance our overall value proposition to customers.
- Ensure Issue Resolution: Oversee the resolution of complex client issues, ensuring timely and effective solutions to maintain high customer satisfaction.
Mandatory:
- Management Experience: At least 5 years of client-facing management experience.
- Customer Success Background: Minimum of 2 years of management experience in customer success.
- B2B Experience: Proven track record in commercial or support roles within the B2B Enterprise sector.
- Process & Team Building: Demonstrated ability to create and optimize teams and operational processes focused on customer success.
- Fluent English: Excellent verbal and written communication skills in English.
- Availability: Willingness to work in the US time zone.
- Travel & Client Engagement: Be prepared to travel occasionally for industry events or key account visits to strengthen relationships and represent the company.
Nice to Have:
- A technical background in IT, DevOps, or cybersecurity.
- Be located in Argentina or Uruguay.
Our culture is characterized by working as a team and challenging us to learn every day. We celebrate each other's successes together and there's always a helping hand nearby whenever you need it.
Every person who works at Strike believes in the amazing product we are building; and works tirelessly to constantly improve it. We are a group of energetic and passionate entrepreneurs, obsessed with adding value to our customers and with getting things done.
Our inclusive culture embraces each person's authenticity and individuality. We believe our equitable work environment helps unleash your full potential and inspires you to thrive.