ZipRecruiter

Log In

1

Head Customer Success Jobs (NOW HIRING)

IVO Inc

Head of Customer Success

San Francisco, CA · On-site

Position Overview We are seeking an experienced and visionary Head of Customer Success to build and lead our customer success function. This role represents a critical investment in ensuring our ...

Blackbird

Head of Customer Success

Manhattan, NY · On-site

Head Of Customer Success Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. Heidi is expanding across the USA, UK, Canada ...

Enterprise Engineering

Be Seen First

Head of Customer Success

New York, NY · On-site

Head of Implementation and Customer Success Full Time Opportunity 5 days a week NYC. NY Local Candidates only We are seeking a meticulous and driven leader to join as the Head of Customer success.

New

Urgent

Enterprise Engineering

Be Seen First

Head of Customer Success

New York, NY · On-site

Head of Implementation and Customer Success Full Time Opportunity 5 days a week NYC. NY Local Candidates only We are seeking a meticulous and driven leader to join as the Head of Customer success.

New

Urgent

Method Financial

Head of Customer Success

New York, NY · On-site

$225K - $275K/yr

The impact As Method's Head of Customer Success, you'll architect and execute the post-sales engine that drives Method's growth. Reporting directly to the CEO, you'll build world-class customer ...

Heidi Health

Head of Customer Success

Manhattan, NY · On-site

As the Head of Customer Success, you will be the ultimate advocate for the function, working across all customer segments - from SMB to Enterprise - to ensure the value and scope of Customer Success ...

Heidi Health

Head of Customer Success

New York, NY · On-site

$200K - $250K/yr

As the Head of Customer Success, you will be the ultimate advocate for the function, working across all customer segments - from SMB to Enterprise - to ensure the value and scope of Customer Success ...

ShipperHQ

Head of Customer Success

Austin, TX · On-site

Head of Customer Success - SaaS About Us: ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences.

ShipperHQ

Head of Customer Success

Austin, TX · On-site

Head of Customer Success - SaaS About Us: ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences.

Method Financial

Head of Customer Success

Austin, TX · On-site

$225K - $275K/yr

The Impact As Method's Head of Customer Success, you'll architect and execute the post-sales engine that drives Method's growth. Reporting directly to the CEO, you'll build world-class customer ...

Method Financial

Head of Customer Success

Manhattan, NY · On-site

$225K - $275K/yr

The impact As Method's Head of Customer Success, you'll architect and execute the post-sales engine that drives Method's growth. Reporting directly to the CEO, you'll build world-class customer ...

ShipperHQ

Head of Customer Success

Austin, TX · On-site

Head of Customer Success - SaaS​​ About Us: ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences.

Frontera

Head of Customer Success

San Francisco, CA · On-site

Head Of Customer Success Frontera is reimagining how children with autism and other behavioral health needs get the care they deserve. We bring together world-class clinicians, technologists, and ...

CivilGrid

Head of Customer Success

San Francisco, CA · On-site

$209K - $232K/yr

WHY THIS ROLE We\'re looking for a Head of Customer Success who will be a player-coach focused on building foundational retention strategies, scaling team processes, and aligning product value with ...

Whippy

Head of Customer Success

Head Of Customer Success Whippy is a fast-growing AI communication platform helping some of the largest staffing and workforce companies in the United States replace manual workflows with intelligent ...

CivilGrid

Head of Customer Success

San Francisco, CA · On-site

$209K - $232K/yr

WHY THIS ROLE We're looking for a Head of Customer Success who will be a player-coach focused on building foundational retention strategies, scaling team processes, and aligning product value with ...

Bitrise

Head of Customer Success (EMEA)

Head Of Customer Success Emea Please note: we're a remote-first company and offer the flexibility to work remotely within the country listed in the job posting. At Bitrise, we're transforming how ...

Adobe

Head of Customer Success

San Francisco, CA

SeniorDirector of Customer Success will be accountable for developing a comprehensive strategic customer success business plan based on a substantial understanding of modern creative ...

Adobe

Head of Customer Success

San Jose, CA

SeniorDirector of Customer Success will be accountable for developing a comprehensive strategic customer success business plan based on a substantial understanding of modern creative ...

next page

Showing results 1-20

People also search for

All JobsHead Customer Success Jobs

Head Customer Success information

See salary details

$38.5K

$121.4K

$179K

How much do head customer success jobs pay per year?

As of Jul 8, 2026, the average yearly pay for head customer success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Head of Customer Success, and why are they important?

To thrive as a Head of Customer Success, you need expertise in customer relationship management, data analysis, leadership, and a proven track record in SaaS or client-facing roles, often supported by a bachelor’s degree or higher. Familiarity with CRM platforms like Salesforce or HubSpot, customer success software such as Gainsight or Totango, and experience with analytics tools are typically required. Exceptional communication, strategic thinking, and team leadership skills help build strong client relationships and drive retention. These capabilities are crucial for maximizing customer satisfaction, reducing churn, and achieving business growth.

What does a Head of Customer Success do?

A Head of Customer Success leads the customer success team and is responsible for ensuring that customers achieve their desired outcomes while using a company's products or services. They develop and implement strategies to enhance customer satisfaction, retention, and loyalty. This role often involves collaborating with other departments, analyzing customer feedback, and driving initiatives that improve the overall customer experience. Additionally, the Head of Customer Success sets performance goals, mentors team members, and helps resolve high-level customer issues.

What are some common challenges faced by a Head of Customer Success, and how can they be addressed?

A Head of Customer Success often navigates challenges such as aligning customer needs with company objectives, managing a diverse team, and ensuring consistent customer satisfaction across different segments. Balancing proactive engagement with reactive support is key, as is implementing scalable processes that allow the team to handle growth without compromising service quality. Regular cross-functional collaboration with sales, product, and support teams helps address customer feedback and drive continuous improvement. Leveraging customer data and feedback tools can also provide valuable insights to preempt issues and enhance the customer journey.
More about Head Customer Success jobs
What cities are hiring for Head Customer Success jobs? Cities with the most Head Customer Success job openings:
What are the most commonly searched types of Customer Success jobs? The most popular types of Customer Success jobs are:
What states have the most Head Customer Success jobs? States with the most job openings for Head Customer Success jobs include:
What job categories do people searching Head Customer Success jobs look for? The top searched job categories for Head Customer Success jobs are:
Head Customer Success jobs near you
Head of Customer Success

Head of Customer Success

IVO Inc

San Francisco, CA • On-site

Other

Medical, Dental, Vision, PTO

Re-posted 3 days ago

Job description

Why join Ivo?
Every civilization runs on the same infrastructure: agreements between people who don't fully trust each other. Sumerians pressed them into clay. Romans carved them into stone. We bury them in 80-page PDFs.
The way those agreements are reviewed hasn't changed in four thousand years - a human reads the whole thing and tries not to miss anything. We're building the AI that finally changes that. Ivo is the contract intelligence platform of choice for companies like Uber, Meta, Canva, IBM, and Shopify. We recently raised our Series B and have grown 800% over the last 12 months.
Position Overview
We are seeking an experienced and visionary Head of Customer Success to build and lead our customer success function. This role represents a critical investment in ensuring our customers achieve extraordinary outcomes with Ivo.
This is a leadership role for a builder. You will design and scale the systems, processes, and team that drive user adoption of Ivo, ensuring that users are as obsessed with Ivo as we are. You'll own the full customer success motion across our enterprise and mid-market segments, leading a team of world-class CSMs dedicated to making every user successful.
What You'll Do
  • Build and Lead the Team
    You will recruit, develop, and lead a high-performing team of Customer Success Managers. You'll establish the culture, standards, and expectations that define what world-class customer success looks like at Ivo, creating an environment where CSMs can do their best work while growing their careers.
  • Design the Customer Success Machine
    You will build the processes, playbooks, and systems that drive consistent, scalable customer outcomes. This includes onboarding frameworks, health scoring methodologies, business review cadences, and escalation protocols-creating repeatable motions that work across both enterprise and mid-market segments.
  • Drive User Adoption
    User adoption is the north star for customer success at Ivo. You will own the strategies, playbooks, and metrics that drive deep, sustained product usage across customer organizations. This means understanding what drives individual users to adopt Ivo and create programs that turn occasional users into power users. You'll measure success through active usage rates, feature adoption, and time-to-value. You'll design a customer experience that ensures that every customer, no matter the size, realizes the full potential of our platform through widespread adoption across their teams, departments, and regions.
  • Own Retention
    You will be accountable for logo retention and ensuring customers renew. You'll partner closely with the account management team to support renewals and ensure customers see Ivo as an indispensable part of their operations.
  • Be the Voice of the Customer
    This is a cross-functional role and you will work closely with the product team in particular. You will serve as the primary advocate for customer needs within Ivo. Working hand-in-hand with Product, Marketing, and Engineering, you'll translate customer feedback and patterns into product improvements, content, and go-to-market strategies that strengthen our market position.
  • Establish Operational Excellence
    You will build the analytics and reporting infrastructure to measure customer health, predict risk, and demonstrate the impact of customer success investments. You'll create visibility into your team's performance and continuously iterate to improve outcomes.
What You'll Bring
  • 7+ years of experience in customer success, account management, or related roles within B2B SaaS, with at least 3 years leading and scaling customer success teams.
  • Experience building or significantly growing a CS function and can demonstrate a deep experience what it takes to go from good to great.
  • You have a demonstrated track record of success with enterprise customers (companies with 10,000+ employees). You understand the complexity of navigating and delivering success to large organizations and you know how to drive adoption and value across sprawling customer environments.
  • You're energized by the chance to shape something from the ground up.
  • You can work with a blank slate and turn learnings into repeatable, scalable processes.
  • Demonstrated data-driven approach to your work, using metrics to inform decisions and demonstrate impact.
  • You're a skilled communicator who can build relationships at every level-from frontline users to C-suite executives, both with customers and internally.
  • You would describe yourself asrelentlessly resourceful. You have a bias toward action, a strong internal sense of urgency, and the resilience to navigate complexity while maintaining momentum.
  • The ideal candidate will have experience in Customer Success positions at large, SaaS B2B companies. Experience working with legal tech or working with legal professionals is a bonus.
  • Familiarity with AI/ML products and the ability to articulate technical concepts to non-technical audiences is highly valuable.
Compensation and Benefits
  • Competitive Compensation: We offer competitive salary and equity packages. The USD OTE range for this role is $250,000-$300,000 (excluding equity). Final offer amounts are determined by multiple factors, including experience and expertise.
  • Relocation and Visa Support: We offer relocation assistance for successful applicants moving to SF, as well as support for visa and green card applications where applicable.
  • Medical Benefits: Comprehensive medical, dental, and vision plans to suit the needs of you and your family.
  • Unlimited PTO: So you can take the time you need to recharge, stay healthy, and bring your best self to work.
  • Office Extras: Generous office space in Downtown San Francisco, with snacks, coffee, and regular team building events and activities.
FAQ
  • What stage of growth is Ivo at? We launched mid-2023. Since then, we've had an incredible response from the market and are growing rapidly. We successfully raised our Series B, with total funding of over $50 million from leading investors including Costanoa Ventures, Fika Ventures, Uncork Capital, and others. We're happy to share more details with candidates who go through our interview process.
  • Can I work remotely? We require candidates to work with us in-person 5 days a week in our San Francisco office.
  • What does the team look like today? We have a small but might team of Customer Success Managers. You would be joining as the first dedicated leader of the customer success team, with the opportunity to shape the function and build your team. We currently have CSMs in place who would report to you, with plans to expand the team as we grow.

Apply