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Head Customer Success Jobs (NOW HIRING)

Siteline

Head of Customer Success

San Francisco, CA · Hybrid

The Role Siteline is looking for a Head of Customer Success to join the team. As a foundational leader, you'll have a unique opportunity to set strategy and build processes and tools for scale. Our ...

Ivo

Head of Customer Success

San Francisco, CA · On-site

$250K - $300K/yr

The Opportunity We are seeking an experienced and visionary Head of Customer Success to build and lead our customer success function. This role represents a critical investment in ensuring our ...

IVO Inc

Head of Customer Success

San Francisco, CA · On-site

The Opportunity We are seeking an experienced and visionary Head of Customer Success to build and lead our customer success function. This role represents a critical investment in ensuring our ...

CivilGrid

Head of Customer Success

San Francisco, CA · On-site

$120 - $160/hr

... a Head of Customer Success who will be a player‑coach focused on building foundational retention strategies, scaling team processes, and aligning product value with revenue. Responsibilities

HCSS

Head of Customer Success

Houston, TX · On-site

Head of Customer Success We are HCSS. For the last 40 years, we have been developing software to help construction companies streamline their operations. Based in Sugar Land, TX, our mission is ...

Frontera

Head of Customer Success

San Francisco, CA · On-site

Head Of Customer Success Frontera is reimagining how children with autism and other behavioral health needs get the care they deserve. We bring together world-class clinicians, technologists, and ...

Axion

Head of Customer Success

Manhattan, NY · On-site

Head Of Customer Success Founded in 2021, Axion is at the forefront of transforming product quality and customer satisfaction in manufacturing. Our cutting-edge AI-powered platform empowers ...

Phocas Ltd

Head of Customer Success

Costa Mesa, CA · On-site

$180 - $280/hr

Create your happy place The Head of Customer Success leads Phocas' global CS organization across the UK, Australia, and the US. This is a senior leadership role with full ownership of Gross Revenue ...

Monograph

Head of Customer Success

San Francisco, CA · On-site

$140 - $180/hr

The Role Siteline is looking for a Head of Customer Success to join the team. As a foundational leader, you\'ll have a unique opportunity to set strategy and build processes and tools for scale. Our ...

Phocas Software

Head of Customer Success

Costa Mesa, CA · On-site

Create your happy place The Head of Customer Success leads Phocas' global CS organization across the UK, Australia, and the US. This is a senior leadership role with full ownership of Gross Revenue ...

Socket.dev

Head of Customer Success

Boston, MA · On-site

$180 - $280/hr

Role Vector is hiring a Head of Customer Success to build and lead the function that helps customers turn contact‑level advertising data into measurable pipeline results. This is a hands‑on ...

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All JobsBusiness JobsCustomer Service JobsDirector of Customer Service JobsHead Customer Success Jobs

Head Customer Success information

See salary details

$38.5K

$121.4K

$179K

How much do head customer success jobs pay per year?

As of Aug 19, 2026, the average yearly pay for head customer success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What does a head of customer success do?

A Head of Customer Success leads the customer success team and is responsible for ensuring that customers achieve their desired outcomes while using a company's products or services. They develop and implement strategies to enhance customer satisfaction, retention, and loyalty. This role often involves collaborating with other departments, analyzing customer feedback, and driving initiatives that improve the overall customer experience. Additionally, the Head of Customer Success sets performance goals, mentors team members, and helps resolve high-level customer issues.

What are the key skills and qualifications needed to thrive as a head of customer success?

To thrive as a Head of Customer Success, you need expertise in customer relationship management, data analysis, leadership, and a proven track record in SaaS or client-facing roles, often supported by a bachelor’s degree or higher. Familiarity with CRM platforms like Salesforce or HubSpot, customer success software such as Gainsight or Totango, and experience with analytics tools are typically required. Exceptional communication, strategic thinking, and team leadership skills help build strong client relationships and drive retention. These capabilities are crucial for maximizing customer satisfaction, reducing churn, and achieving business growth.

What are some common challenges faced by a head of customer success, and how can they be addressed?

A Head of Customer Success often navigates challenges such as aligning customer needs with company objectives, managing a diverse team, and ensuring consistent customer satisfaction across different segments. Balancing proactive engagement with reactive support is key, as is implementing scalable processes that allow the team to handle growth without compromising service quality. Regular cross-functional collaboration with sales, product, and support teams helps address customer feedback and drive continuous improvement. Leveraging customer data and feedback tools can also provide valuable insights to preempt issues and enhance the customer journey.
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Head Customer Success jobs near you
Infographic showing various Head Customer Success job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Head of Customer Success

Siteline

San Francisco, CA • Hybrid

Full-time

Posted 14 days ago

Job description

The Role

Siteline is looking for a Head of Customer Success to join the team. As a foundational leader, you'll have a unique opportunity to set strategy and build processes and tools for scale. Our Customer Success team is responsible for the entire post-sale customer lifecycle from onboarding, adoption, and support through retention and renewals. You'll be at the helm, steering the vision and direction of the department to ensure a positive experience for all customers.

Siteline is headquartered in San Francisco with office space at 77 Geary Street near Union Square. This position is based in our San Francisco HQ where our team works together in-office 4 days a week.

What You'll Do
  • Manage a team of 4 Customer Success Managers as they engage with customers, build relationships, drive adoption and retention. 
  • Oversee support and account administration functions handled by overseas contractors, ensuring quality, responsiveness, and alignment with company standards.
  • Own the entire post-sale customer lifecycle including onboarding, adoption, support and technical ticketing, and renewals.
  • Lead upselling and expansion efforts to drive adoption of new products within the existing customer base, identifying and capitalizing on opportunities for growth.
  • Develop strategy, process improvements, and tooling for continued growth and efficiency.
  • Develop and measure key team success metrics including Net Dollar Retention (NDR), time to first value, adoption and engagement goals, and report regularly to leadership.
  • Collaborate with cross-functional teams including Marketing, Sales, Product, and Engineering to ensure that the voice of the customer is represented in strategic decisions.
What We're Looking For
  • 6+ years in customer success with 4+ years managing customer-facing teams in a SaaS environment
  • Experience with 0 to 1 building and scaling customer success operations with a focus on customer accountability and delivering value
  • Strong operations leader who is process and product savvy
  • Strong people and performance management skills
  • Analytical and process-oriented mind with the ability to think strategically along with willingness to execute and build from the ground up with a "no task too small" mindset
  • Excellent written and verbal communication skills. Demonstrated ability to present to diverse audiences and effectively communicate with internal stakeholders and customers
  • Customer-facing experience with a product that serves industries that are slow to adopt new technology is strongly preferred
  • Experience managing or working with distributed teams and international contractors is a plus
  • Action-oriented with a bias toward moving quickly. You embody our value of working quickly together-making smart decisions with incomplete information, shipping iteratively, and learning as you go
Bonus Points
  • Familiar with Intercom, Salesforce, Notion, and other CS platforms
  • Experience with construction, manufacturing, or other traditional industries

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