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Head Customer Success Jobs in Raleigh, NC (NOW HIRING)

Versana

Client Success Operations Associate

Raleigh, NC · On-site

... customer journey for a new product. • Provide direct client training to drive adoption of Versana's self-service technology solution. • Coordinate efforts with the Head of Product, Client Success ...

Versana

Client Success Operations Associate

Raleigh, NC · On-site

... customer journey for a new product. Provide direct client training to drive adoption of Versana's self-service technology solution. Coordinate efforts with the Head of Product, Client Success with Go ...

Versana

Client Success Operations Associate

Raleigh, NC · On-site

... customer journey for a new product. * Provide direct client training to drive adoption of Versana's self-service technology solution. * Coordinate efforts with the Head of Product, Client Success ...

Versana

Client Success Operations Lead

Raleigh, NC · On-site

... customer success teams to deliver a product go-to-market (GTM) plans. • Passionate about ... and Head of Product with Go-to-Market (GTM) execution for Versana new product launch, including ...

Versana

Client Success Operations Lead

Raleigh, NC · On-site

Collaborate with product, engineering, marketing, sales and customer success teams to deliver a ... Partner with the Director of Product Operations and Head of Product with Go-to-Market (GTM ...

Versana

Client Success Operations Lead

Raleigh, NC · On-site

Passionate about developing and implementing the ideal customer journey for a new product ... Partner with the Director of Product Operations and Head of Product with Go-to-Market (GTM ...

Orangetheory Fitness

Head Coach

Chapel Hill, NC · On-site

$35 - $75/hr

Regional Head Coach Summary/Objective The Head Coach serves as the fitness leader and culture ... success. * Champion a member-first mindset by modeling exceptional customer service and ensuring ...

Pendo.io

Lead, Center of Excellence

Raleigh, NC · On-site

  • Retirement

The CoE is a small, high-leverage team: the Head of CoE sets direction and strategic priorities, a ... Lead cross-functional alignment across Adoption, Product, PMM, Customer Success, and Marketing ...

Pendo

Lead, Center of Excellence

Raleigh, NC · On-site +1

  • Retirement

The CoE is a small, high-leverage team: the Head of CoE sets direction and strategic priorities, a ... Lead cross-functional alignment across Adoption, Product, PMM, Customer Success, and Marketing ...

Pendo

Lead, Center of Excellence

Raleigh, NC · On-site +1

  • Retirement

The CoE is a small, high-leverage team: the Head of CoE sets direction and strategic priorities, a ... Lead cross-functional alignment across Adoption, Product, PMM, Customer Success, and Marketing ...

Kelly Services

Head of Quality

Raleigh, NC

$195K - $215K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Lead site readiness for regulatory inspections, customer audits, and internal audits. * Act as the ... Demonstrated success leading FDA inspections and regulatory interactions. * Proven experience ...

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Showing results 1-20

All JobsHead Customer Success JobsHead Customer Success Jobs in Raleigh, NC

Head Customer Success information

See Raleigh, NC salary details

$37.4K

$118K

$174K

How much do head customer success jobs pay per year?

As of Aug 19, 2026, the average yearly pay for head customer success in Raleigh, NC is $118,045.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,800.00 and $141,400.00 per year, depending on experience, location, and employer.

What does a head of customer success do?

A Head of Customer Success leads the customer success team and is responsible for ensuring that customers achieve their desired outcomes while using a company's products or services. They develop and implement strategies to enhance customer satisfaction, retention, and loyalty. This role often involves collaborating with other departments, analyzing customer feedback, and driving initiatives that improve the overall customer experience. Additionally, the Head of Customer Success sets performance goals, mentors team members, and helps resolve high-level customer issues.

What are the key skills and qualifications needed to thrive as a head of customer success?

To thrive as a Head of Customer Success, you need expertise in customer relationship management, data analysis, leadership, and a proven track record in SaaS or client-facing roles, often supported by a bachelor’s degree or higher. Familiarity with CRM platforms like Salesforce or HubSpot, customer success software such as Gainsight or Totango, and experience with analytics tools are typically required. Exceptional communication, strategic thinking, and team leadership skills help build strong client relationships and drive retention. These capabilities are crucial for maximizing customer satisfaction, reducing churn, and achieving business growth.

What are some common challenges faced by a head of customer success, and how can they be addressed?

A Head of Customer Success often navigates challenges such as aligning customer needs with company objectives, managing a diverse team, and ensuring consistent customer satisfaction across different segments. Balancing proactive engagement with reactive support is key, as is implementing scalable processes that allow the team to handle growth without compromising service quality. Regular cross-functional collaboration with sales, product, and support teams helps address customer feedback and drive continuous improvement. Leveraging customer data and feedback tools can also provide valuable insights to preempt issues and enhance the customer journey.

What are the most commonly searched types of Customer Success jobs in Raleigh, NC?

The most popular types of Customer Success jobs in Raleigh, NC are:

What are popular job titles related to Head Customer Success jobs in Raleigh, NC?

For Head Customer Success jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Head Customer Success jobs in Raleigh, NC look for?

The top searched job categories for Head Customer Success jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Head Customer Success jobs?

Cities near Raleigh, NC with the most Head Customer Success job openings:

Head Customer Success jobs near you
Infographic showing various Head Customer Success job openings in Raleigh, NC as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $118,045 per year, or $56.8 per hour.

Government Success Manager North America

Go Vocal

Raleigh, NC • On-site, Remote

$95K - $120K/yr

Full-time

Posted 14 days ago

Job description

Do you want to join us on our mission to shape democracies for the digital age? You have come to the right place.
Go Vocal is a gov-tech SaaS scale-up reshaping digital democracy. Our platform has empowered 750,000+ people across 600+ cities in 20+ countries to participate in local decision-making. Our mission is to build stronger democracies by making public decision-making more inclusive, participatory, and responsive. Featured in The New York Times, Forbes, and TIME magazine, we're on track to reach 2.5 million active participants.
Government Success Manager North America at Go Vocal
We are looking for someone with a strong belief in the power of community engagement and the drive to put it into practice with local governments.
What will you do?
  • Manage a book of +45 North American clients - onboarding, increasing adoption, ensuring retention, and upselling, all while building strong client intimacy. You will work closely with a junior Government Success Manager to spot synergies and sharpen our approach to North American clients.
  • Be a thought leader on public participation for civil servants: in person (workshops, training), remotely (video calls), and through content (guides, articles).
  • Work closely with our North American Director and Head of Marketing to shape our GTM strategy and expand our client base by delivering expert input, presenting at webinars, and supporting sales.

What do we expect from you?
  • You have 5+ years of relevant experience demonstrating project and change management skills in a partner- or client-facing role.
  • You have 5+ years of experience working in the public sector; an existing network you can leverage is a plus.
  • You are an exceptional communicator in English, able to lead client group sessions as well as build one-to-one relationships with community engagement professionals and senior managers.
  • You are extremely organized and can create structure and processes in ambiguous situations.
  • You have a results-driven mentality, with a bias for speed and action.

An eagerness to learn, talent, and enthusiasm matter more than ticking every box. If you don't meet all of the listed requirements but are motivated and excited about the role, we want to hear from you!
What can you expect from us?
  • The opportunity to create social impact at scale by helping local governments engage their communities.
  • A key role in our growth from start-up to scale-up, and especially in our North American expansion.
  • A healthy, collaborative work culture with autonomy and ownership.
  • A diverse, international, and mission-driven team that values both purpose and fun.
  • Regular team events, inspiring lunches, quarterly town halls, and annual global retreats.
  • A competitive compensation and benefits package (between 95k and 120k USD OTE incl min 15% variable), including a yearly training budget, a collective bonus plan, unlimited access to mental well-being support (via OpenUp), full remote-work flexibility, and more.

Go Vocal is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, genders, experiences, abilities, and perspectives to apply.

Apply