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Head Customer Success Jobs in Raleigh, NC (NOW HIRING)

Cache Ventures

Head of Operations

Raleigh, NC · Remote

Revenue visibility across the org You will run sales, marketing, customer support, and engineering ... What Success Looks Like By Day 90 * Clean forecasting system * Clear segmentation * You running ...

Cache Ventures

Head of Operations

Raleigh, NC · On-site +1

Revenue visibility across the org You will run sales, marketing, customer support, and engineering ... What Success Looks Like By Day 90 * Clean forecasting system * Clear segmentation * You running ...

Cache Ventures

Head of Operations

Raleigh, NC · Remote

Revenue visibility across the org You will run sales, marketing, customer support, and engineering ... What Success Looks Like By Day 90 * Clean forecasting system * Clear segmentation * You running ...

Cache Ventures

VP of Operations

Raleigh, NC · On-site +1

Customer Success * RevOps * Support If revenue misses, it's on you. If we scale hard, you're the ... A Head of RevOps already doing CRO-level work * A COO at a scrappy martech company * A former ...

Cache Ventures

VP of Operations

Raleigh, NC · Remote

Customer Success * RevOps * Support If revenue misses, it's on you. If we scale hard, you're the ... A Head of RevOps already doing CRO-level work * A COO at a scrappy martech company * A former ...

Cache Ventures

VP of Operations

Raleigh, NC · Remote

Customer Success * RevOps * Support If revenue misses, it's on you. If we scale hard, you're the ... A Head of RevOps already doing CRO-level work * A COO at a scrappy martech company * A former ...

CWILL

Account Executive (AE)

Cary, NC · Remote

... your head. * Partner cross-functionally with Partnerships, Customer Success, Product, and our engineering/data team to win and onboard accounts. * Be Product's strongest signal from the market ...

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Showing results 21-40

All JobsHead Customer Success JobsHead Customer Success Jobs in Raleigh, NC

Head Customer Success information

See Raleigh, NC salary details

$37.4K

$118K

$174K

How much do head customer success jobs pay per year?

As of Aug 19, 2026, the average yearly pay for head customer success in Raleigh, NC is $118,045.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,800.00 and $141,400.00 per year, depending on experience, location, and employer.

What does a head of customer success do?

A Head of Customer Success leads the customer success team and is responsible for ensuring that customers achieve their desired outcomes while using a company's products or services. They develop and implement strategies to enhance customer satisfaction, retention, and loyalty. This role often involves collaborating with other departments, analyzing customer feedback, and driving initiatives that improve the overall customer experience. Additionally, the Head of Customer Success sets performance goals, mentors team members, and helps resolve high-level customer issues.

What are the key skills and qualifications needed to thrive as a head of customer success?

To thrive as a Head of Customer Success, you need expertise in customer relationship management, data analysis, leadership, and a proven track record in SaaS or client-facing roles, often supported by a bachelor’s degree or higher. Familiarity with CRM platforms like Salesforce or HubSpot, customer success software such as Gainsight or Totango, and experience with analytics tools are typically required. Exceptional communication, strategic thinking, and team leadership skills help build strong client relationships and drive retention. These capabilities are crucial for maximizing customer satisfaction, reducing churn, and achieving business growth.

What are some common challenges faced by a head of customer success, and how can they be addressed?

A Head of Customer Success often navigates challenges such as aligning customer needs with company objectives, managing a diverse team, and ensuring consistent customer satisfaction across different segments. Balancing proactive engagement with reactive support is key, as is implementing scalable processes that allow the team to handle growth without compromising service quality. Regular cross-functional collaboration with sales, product, and support teams helps address customer feedback and drive continuous improvement. Leveraging customer data and feedback tools can also provide valuable insights to preempt issues and enhance the customer journey.

What are the most commonly searched types of Customer Success jobs in Raleigh, NC?

The most popular types of Customer Success jobs in Raleigh, NC are:

What are popular job titles related to Head Customer Success jobs in Raleigh, NC?

For Head Customer Success jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Head Customer Success jobs in Raleigh, NC look for?

The top searched job categories for Head Customer Success jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Head Customer Success jobs?

Cities near Raleigh, NC with the most Head Customer Success job openings:

Head Customer Success jobs near you
Infographic showing various Head Customer Success job openings in Raleigh, NC as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $118,045 per year, or $56.8 per hour.

Head of Operations

Cache Ventures

Raleigh, NC • Remote

Full-time

Re-posted 5 days ago

Job description

Install the Engine. Scale the Machine.

This is not a typical "Head of Ops" role. This is a scale inflection role.

Emailable has been built founder-led. Now we're installing a revenue-focused operator to turn aggressive growth into a predictable machine.

If you've scaled a chaotic $5M-$25M ARR SaaS and know what breaks between scrappy and scalable, keep reading.

If you want comfort, skip this.

What We're Building

Emailable powers high-volume senders who live and die by inbox placement - Tech & SaaS, Ecommerce, Professional Services, Travel & Hospitality, Media & Publishing.

When deliverability drops, they bleed revenue. We're becoming the verification + deliverability infrastructure layer for that ecosystem.

This role is about making revenue predictable while we scale aggressively.

What You Own

You own the revenue engine. Not meetings. Not culture slides. Not "alignment." Revenue.
Specifically:

  • Forecast accuracy (10%)
  • Pipeline discipline
  • Net Revenue Retention
  • Gross churn reduction
  • Enterprise expansion
  • Revenue visibility across the org


You will run sales, marketing, customer support, and engineering.

If revenue misses, it's on you. If we scale hard, you're the architect behind it.

Requirements

What This Role Is Not
  • Not corporate COO
  • Not process theater
  • Not a founder babysitter
  • Not maintenance mode

We want a builder. Someone who has:

  • Cleaned up messy CRMs
  • Killed fake optimism in forecasts
  • Reduced churn in usage-based SaaS
  • Installed discipline in scrappy teams
  • Worked directly with a driven founder

If you've only operated inside polished enterprise orgs, this likely isn't for you.

What Success Looks Like

By Day 90

  • Clean forecasting system
  • Clear segmentation
  • You running revenue meetings
  • Founder removed from operational noise

By 12 Months

  • Revenue predictable
  • Enterprise motion repeatable
  • NRR strong and stable
  • Internal execution tight

Long-Term

  • Scale toward eight figures
  • Revenue leadership under you installed
  • Infrastructure-level positioning in Media & Publishing
Who Thrives Here

You might be:

  • A VP Revenue at a growth-stage SaaS who's capped
  • A Head of RevOps already doing CRO-level work
  • A COO at a scrappy martech company
  • A former founder who learned revenue discipline the hard way

You are:

  • Calm under pressure
  • Direct
  • Comfortable challenging a CEO
  • Obsessed with numbers
  • Energized by growth

Benefits

  • Fully remote: globally distributed, optimized for deep work and autonomy
  • Competitive base + performance bonus
  • Flexible time off: no policies, no counting days
  • Home office & productivity budget
  • Professional development budget (courses, certs, conferences)
  • Family-friendly: paid parental leave, flexible schedules
  • Mental health & wellness support

If you want stability and incremental growth, this isn't for you.

If you want to build the revenue machine behind a category-defining infrastructure company, apply below or reach out directly.

Apply