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Digital Client Success Manager Jobs (NOW HIRING)

Digital Neighbor

Be Seen First

Client Success Manager

Tampa, FL · Remote

$45K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Digital Neighbor, a Tampa based digital marketing agency serving law firms and high transaction businesses nationwide, is hiring a Client Success Manager. The role You are the relationship lead for a ...

Morgan Stanley

Client Success Manager

Purchase, NY · On-site

... Digital Solutions, Morgan Stanley @ Work, Virtual Client Solutions, Reinvestment, and Strategic ... The Client Success Management (CSM) organization provides ongoing corporate client stock plan ...

Morgan Stanley

Client Success Manager

Purchase, NY · On-site

... Digital Solutions, Morgan Stanley @ Work, Virtual Client Solutions, Reinvestment, and Strategic ... The Client Success Management (CSM) organization provides ongoing corporate client stock plan ...

IMPACT DIRECTORS LLC

Client Success Manager

Houston, TX · On-site

$16 - $18/hr

  • Retirement

  • PTO

Client Success Manager Houston, Texas Impact Directors LLC Full-Time Position Pay: $16.00 - $18.00 ... Maintain organized digital operational records and communication logs * Support departmental ...

IMPACT DIRECTORS LLC

Client Success Manager

Houston, TX · On-site

$16 - $18/hr

  • Retirement

  • PTO

Client Success Manager Houston, Texas Impact Directors LLC Full-Time Position Pay: $16.00 - $18.00 ... Maintain organized digital operational records and communication logs * Support departmental ...

STERIS Corporation

Client Success Manager

Mentor, OH · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Summary The Client Success Manager plays a critical role in ensuring the successful ... Software Solution Product Owner (10%) * Business process owner for digital tool used to enable ...

New Perspective

Client Success Manager

Worcester, MA · On-site +1

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Client Success Managers (CSM) will provide a lead role for client project coordination including ... Broad knowledge of digital marketing, including SEO, PPC, content, and email marketing. * Skills:

New Perspective

Client Success Manager

Worcester, MA · Remote

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Client Success Managers (CSM) will provide a lead role for client project coordination including ... Broad knowledge of digital marketing, including SEO, PPC, content, and email marketing. * Skills:

MDCalc

Client Success Manager

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Role We're looking for a Client Success Manager who elevates partnerships, anticipates needs ... Experience managing digital campaigns, workflows, or content development pipelines * Strong ...

Lyra Technology Group

Client Success Manager

Portsmouth, NH · On-site

$70K - $80K/yr

Client Success Manager-Lyra Technology Group Lyra Technology Group is seeking a Client Success Manager for one of their operating companies. As a Client Success Manager, you will serve as a strategic ...

Lyra Technology Group

Client Success Manager

Portsmouth, NH · On-site

$70K - $80K/yr

Client Success Manager-Lyra Technology Group Lyra Technology Group is seeking a Client Success Manager for one of their operating companies. As a Client Success Manager, you will serve as a strategic ...

Pavago

Client Success Manager

Client Success Manager (Revenue Growth & Client Success) - Remote Position Type: Full-Time, Remote ... Digital advertising * SaaS * Home services industry * Background in sales, business development, or ...

eMed LLC

Client Success Manager

Miami, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Client Success Manager Location: Miami, FL or Chicago, IL About eMed eMed is a digital health leader powered by its Empathetic AI™ Population Health Platform. We partner with employers, governments ...

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Digital Client Success Manager information

See salary details

$14.5K

$92.9K

$164K

How much do digital client success manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for digital client success manager in the United States is $92,919.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $114,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a digital client success manager, and why are they important?

To thrive as a Digital Client Success Manager, you need expertise in client relationship management, digital marketing fundamentals, and a bachelor's degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce, analytics tools such as Google Analytics, and project management software is typically required. Exceptional communication, problem-solving, and proactive organizational skills set top performers apart in this role. These skills are essential for building lasting client relationships, driving digital campaign success, and ensuring client satisfaction in a competitive digital landscape.

What is a digital client success manager?

A Digital Client Success Manager is a professional responsible for ensuring customers achieve their desired outcomes when using a company's digital products or services. They act as the main point of contact for clients, helping them navigate digital platforms, resolve issues, and maximize value. Their role includes onboarding new clients, monitoring engagement and satisfaction, providing training or resources, and collecting feedback to improve services. By fostering strong relationships, they help drive customer retention and growth for the business.

What is the difference between Digital Client Success Manager vs Customer Success Manager?

AspectDigital Client Success ManagerCustomer Success Manager
CredentialsRelevant certifications in digital marketing, SaaS, or customer successSimilar certifications in customer success or account management
Work EnvironmentPrimarily digital platforms, remote or hybrid settingsOffice-based or remote, client-facing roles
Employer & IndustryTech, SaaS, digital marketing agenciesTech, SaaS, various service industries
Search & Comparison IntentOften compared for digital-focused rolesBroader customer success roles

The Digital Client Success Manager focuses on managing client relationships primarily through digital channels, emphasizing online engagement and SaaS solutions. In contrast, the Customer Success Manager may handle a wider range of client interactions, including in-person meetings and broader industries. Both roles require similar skills and certifications but differ mainly in their digital focus and work environment.

How does a digital client success manager typically collaborate with other departments to ensure client satisfaction?

As a Digital Client Success Manager, you’ll often work closely with sales, marketing, product, and support teams to provide a seamless client experience. You’ll relay client feedback to product teams for improvements, partner with sales to identify upsell opportunities, and coordinate with support to resolve technical issues promptly. This cross-functional collaboration is essential for anticipating client needs, addressing challenges proactively, and maximizing client retention and satisfaction.
More about Digital Client Success Manager jobs

What cities are hiring for Digital Client Success Manager jobs?

Cities with the most Digital Client Success Manager job openings:

What states have the most Digital Client Success Manager jobs?

States with the most job openings for Digital Client Success Manager jobs include:

What job categories do people searching Digital Client Success Manager jobs look for?

The top searched job categories for Digital Client Success Manager jobs are:

Digital Client Success Manager jobs near you
Infographic showing various Digital Client Success Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 79% In-person, and 21% Remote job distribution, with an average salary of $92,919 per year, or $44.7 per hour.

Client Success Manager

Digital Neighbor

Tampa, FL • Remote

$45K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

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Job description

Apply at https://jobs.digitalneighbor.com/client-success-manager. Applications submitted through ZipRecruiter will not be reviewed.

Digital Neighbor, a Tampa based digital marketing agency serving law firms and high transaction businesses nationwide, is hiring a Client Success Manager.


The role

You are the relationship lead for a portfolio of clients and the main point of contact for everything they need. The core of the job is simple to describe and hard to do consistently: every client in your book gets a short, goal focused recap email from you every Friday, and you keep that cadence no matter how the week goes.

Around that, you host weekly and monthly check ins, lead Quarterly Business Reviews, deliver monthly performance reports, and translate what our strategy team produces into language clients actually understand.


Responsibilities

  • Own the client relationship as primary point of contact
  • Deliver the Friday recap email to every client weekly
  • Host check in meetings and follow up with clear action items
  • Plan and lead Quarterly Business Reviews
  • Deliver monthly performance reports with insights and recommendations
  • Review and approve all client facing work before it goes out
  • Track deliverables in Asana and maintain the client health dashboard
  • Retain and grow revenue under management, identifying upsell opportunities
  • Capture referrals, testimonials, and reviews
  • Respond to client inquiries within 4 business hours on average
  • Mentor junior team members


Qualifications

  • 4 or more years in client service, account management, or marketing project coordination
  • Track record of meeting or exceeding client satisfaction targets
  • Intermediate knowledge of marketing strategy, SEO, PPC, and digital marketing
  • Experience with Asana, Google Workspace, Agency Analytics, and CRM tools
  • Strong verbal and written communication
  • Comfortable leading client meetings and presentations

What we offer

  • $45,000 to $70,000] annual salary
  • Health, dental, and vision insurance
  • 401(k)
  • PTO and company holidays
  • Growth path into Senior Client Success Manager or Supervisor


How to apply

Go to https://jobs.digitalneighbor.com/client-success-manager and complete our two step application, roughly 15 minutes total.

Digital Neighbor is an equal opportunity employer.

Company Description

Digital Neighbor is a Tampa based digital marketing agency that helps law firms and high transaction businesses across the country grow through SEO, AI search visibility, paid media, and website strategy. We are best known for the Motion for MarketingTM System, an AI first framework that ties marketing activity to signed cases and real revenue instead of vanity metrics.

We are a small, senior team, and that is on purpose. Everyone here owns something that matters. If you like being one of forty people on an account team where your work disappears into a slide deck, this is not your speed. If you want your name on the work and a direct line to the people making decisions, keep reading.

The name is not an accident either. Neighborly is how we operate, with clients and with each other. Approachable, kind, and straight with people, especially when the news is not great.