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Digital Client Success Manager Jobs (NOW HIRING)

Finalsite

Digital Client Success Manager

Glastonbury, CT · On-site +1

$60K - $85K/yr

Join us and help shape stronger school communities around the world SUMMARY The Digital Client Success Manager is responsible for driving retention and value across a portfolio of pooled client ...

Finalsite

Digital Client Success Manager

Glastonbury, CT · Remote

$60K - $85K/yr

Join us and help shape stronger school communities around the world SUMMARY The Digital Client Success Manager is responsible for driving retention and value across a portfolio of pooled client ...

DeepIntent

Client Success Manager

New York, NY

$90K - $100K/yr

DeepIntent is seeking a Client Success Manager to join our Client Success team. The Client Success ... You have a great passion for digital and an understanding of the digital advertising landscape; HCP ...

Business Insider

Client Success Manager

New York, NY · On-site

$80K - $90K/yr

Business Insider is hiring a Client Success Manager to join our Revenue Operations Team to own the ... Provide white-glove client service on direct and programmatic digital advertising campaigns; act as ...

Business Insider

Client Success Manager

New York, NY

$80K - $90K/yr

Business Insider is hiring a Client Success Manager to join our Revenue Operations Team to own the ... Provide white-glove client service on direct and programmatic digital advertising campaigns; act as ...

DeepIntent

Client Success Manager

New York, NY · On-site

$90K - $100K/yr

Each Client Success Manager oversees their own book of business and builds relationships with each ... You have a great passion for digital and an understanding of the digital advertising landscape; HCP ...

Rocket 55 LLC

Client Success Manager

Minneapolis, MN · On-site

$70K - $79K/yr

Rocket55 has been a full-service digital marketing agency for 16+ years, no small feat in an ... As a pivotal figure at Rocket55, the Client Success Manager is the cornerstone of client ...

Morgan Stanley

Client Success Manager

Purchase, NY · On-site

... Digital Solutions, Morgan Stanley @ Work, Virtual Client Solutions, Reinvestment, and Strategic ... The Client Success Management (CSM) organization provides ongoing corporate client stock plan ...

Morgan Stanley

Client Success Manager

Purchase, NY · On-site

... Digital Solutions, Morgan Stanley @ Work, Virtual Client Solutions, Reinvestment, and Strategic ... The Client Success Management (CSM) organization provides ongoing corporate client stock plan ...

IMPACT DIRECTORS LLC

Client Success Manager

Houston, TX · On-site

$16 - $18/hr

Client Success Manager Houston, Texas Impact Directors LLC Full-Time Position Pay: $16.00 - $18.00 ... Maintain organized digital operational records and communication logs * Support departmental ...

IMPACT DIRECTORS LLC

Client Success Manager

Houston, TX · On-site

$16 - $18/hr

Client Success Manager Houston, Texas Impact Directors LLC Full-Time Position Pay: $16.00 - $18.00 ... Maintain organized digital operational records and communication logs * Support departmental ...

Ziff Davis

Client Success Manager

As a Client Success Manager you will play a pivotal role in managing and growing key client ... TDS provides its digital partners turnkey solutions for monetizing and growing their revenue and ...

New Perspective

Client Success Manager

Worcester, MA · On-site +1

$70K - $80K/yr

Client Success Managers (CSM) will provide a lead role for client project coordination including ... Broad knowledge of digital marketing, including SEO, PPC, content, and email marketing. * Skills:

New Perspective

Client Success Manager

Worcester, MA · Remote

$70K - $80K/yr

Client Success Managers (CSM) will provide a lead role for client project coordination including ... Broad knowledge of digital marketing, including SEO, PPC, content, and email marketing. * Skills:

TDS Gift Cards

As a Client Success Manager you will play a pivotal role in managing and growing key client ... TDS provides its digital partners turnkey solutions for monetizing and growing their revenue and ...

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All JobsDigital Client Success Manager Jobs

Digital Client Success Manager information

See salary details

$14.5K

$92.9K

$164K

How much do digital client success manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for digital client success manager in the United States is $92,919.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $114,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Digital Client Success Manager, and why are they important?

To thrive as a Digital Client Success Manager, you need expertise in client relationship management, digital marketing fundamentals, and a bachelor's degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce, analytics tools such as Google Analytics, and project management software is typically required. Exceptional communication, problem-solving, and proactive organizational skills set top performers apart in this role. These skills are essential for building lasting client relationships, driving digital campaign success, and ensuring client satisfaction in a competitive digital landscape.

What is a Digital Client Success Manager?

A Digital Client Success Manager is a professional responsible for ensuring customers achieve their desired outcomes when using a company's digital products or services. They act as the main point of contact for clients, helping them navigate digital platforms, resolve issues, and maximize value. Their role includes onboarding new clients, monitoring engagement and satisfaction, providing training or resources, and collecting feedback to improve services. By fostering strong relationships, they help drive customer retention and growth for the business.

What is the difference between Digital Client Success Manager vs Customer Success Manager?

AspectDigital Client Success ManagerCustomer Success Manager
CredentialsRelevant certifications in digital marketing, SaaS, or customer successSimilar certifications in customer success or account management
Work EnvironmentPrimarily digital platforms, remote or hybrid settingsOffice-based or remote, client-facing roles
Employer & IndustryTech, SaaS, digital marketing agenciesTech, SaaS, various service industries
Search & Comparison IntentOften compared for digital-focused rolesBroader customer success roles

The Digital Client Success Manager focuses on managing client relationships primarily through digital channels, emphasizing online engagement and SaaS solutions. In contrast, the Customer Success Manager may handle a wider range of client interactions, including in-person meetings and broader industries. Both roles require similar skills and certifications but differ mainly in their digital focus and work environment.

How does a Digital Client Success Manager typically collaborate with other departments to ensure client satisfaction?

As a Digital Client Success Manager, you’ll often work closely with sales, marketing, product, and support teams to provide a seamless client experience. You’ll relay client feedback to product teams for improvements, partner with sales to identify upsell opportunities, and coordinate with support to resolve technical issues promptly. This cross-functional collaboration is essential for anticipating client needs, addressing challenges proactively, and maximizing client retention and satisfaction.
More about Digital Client Success Manager jobs
What cities are hiring for Digital Client Success Manager jobs? Cities with the most Digital Client Success Manager job openings:
What states have the most Digital Client Success Manager jobs? States with the most job openings for Digital Client Success Manager jobs include:
What job categories do people searching Digital Client Success Manager jobs look for? The top searched job categories for Digital Client Success Manager jobs are:
Digital Client Success Manager jobs near you
Infographic showing various Digital Client Success Manager job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $92,919 per year, or $44.7 per hour.
Digital Client Success Manager

Digital Client Success Manager

Finalsite

Glastonbury, CT • On-site, Remote

$60K - $85K/yr

Full-time

Posted 11 days ago

Job description

Job Description
WHO WE ARE
Finalsite is the most valued partner for K-12 schools to build trust, strengthen community, and grow enrollment. Ranked among the best EdTech Companies in America, Finalsite supports more than 7,000 schools and districts worldwide with an integrated platform for websites, communications, mobile apps, enrollment, and marketing services.
Headquartered in Glastonbury, Connecticut, Finalsite is a global company with employees working remotely across nearly every U.S. state, as well as throughout Europe, South America, and Asia.
We believe people do their best work when they feel supported, connected, and empowered to grow. That's why we invest in our employees through competitive benefits, professional development opportunities, and a collaborative culture built on partnership and purpose. Whether you're looking to expand your skills, take on new challenges, or make a meaningful impact in education, Finalsite offers the opportunity to grow your career while helping schools thrive.
At Finalsite, every interaction matters - with our clients, with each other, and with the schools and families we serve. Join us and help shape stronger school communities around the world
SUMMARY
The Digital Client Success Manager is responsible for driving retention and value across a portfolio of pooled client accounts. This role utilizes scaled, digital-first methodologies to manage the full post-sale client lifecycle-from adoption and relationship development to contract renewal and expansion alignment. This manager is expected to leverage technology, data analytics, and scalable communication to manage and own renewal activity, proactively identify and mitigate risks, support product adoption, and serve as the internal voice of the client.
LOCATION
100% Remote - Anywhere within the US
RESPONSIBILITIES
Client Strategy & Value Delivery
  • Manage post-implementation client relationships with a high focus and fluency of standard client goals and success metrics.
  • Monitor and manage outreach and check-ins, training sessions, escalations and strategic business reviews for a high-volume, pooled book of business.
  • Execute mid-contract value realization touchpoints (e.g., annual usage review, roadmap check-ins) using both customized and scaled, lifecycle-triggered outreach to reinforce ongoing value.
  • Capture and share client success stories, outcomes, and feedback to inform future product and marketing efforts.

Product Adoption and Digital Engagement
  • Tailor outreach and engagement plans based on client segment, product mix, and account health indicators.
  • Connect clients to relevant self-service resources and success stories through digital and scaled methods.

Account Health and Risk Management
  • Monitor engagement, usage, and support data via Totango, Salesforce, and other internal tools to proactively track health and flag risk.
  • Manage re-engagement strategies and ensure accurate documentation of risks, blockers, and remediation steps.
  • Handle both inbound support and initiate outbound outreach based on lifecycle triggers or health indicators, escalating complex issues as needed.
  • Monitor and manage at-risk accounts based on usage declines, open support tickets, or client sentiment (e.g., low NPS), and initiate follow-up or escalation paths.

Renewal Planning and Execution
  • Own renewal preparedness, including 6-12 month planning cycles and contract strategy alignment for strategic accounts.
  • Renewal opportunity ownership and management including contract review, quoting, negotiation, and opportunity closure
  • Partner with Sales to co-lead renewal opportunities with upsell/cross-sell potential
QUALIFICATIONS AND SKILLS
  • 3+ years of experience in client success, account management, or client strategy roles, preferably within a SaaS or technology-driven environment.
  • Proven ability to manage both strategic accounts and high-volume, pooled portfolios using scalable methods.
  • Deep understanding of the client lifecycle, including proactive adoption planning, risk mitigation, and stakeholder retention.
  • Strong communication, negotiation, and value-based storytelling skills; able to balance client advocacy with business goals.
  • Experience with CRM or client success platforms such as Salesforce, Totango, and Zendesk.
  • Demonstrated comfort using data to assess client needs, identify moments for engagement, and manage multiple priorities across a fast-paced portfolio.
  • Experience working with automation or scaled communication platforms is a strong bonus.
  • Bachelor's degree required; advanced degree or relevant certifications are a plus.

Key Performance Indicators (KPIs)
  • Annual and quarterly client renewal rate (logo and dollar)
  • Net Revenue Retention (NRR) and Gross Revenue Retention (GRR)
  • Number and quality of reactive and proactive outreach activities per month (scaled and strategic)
  • At-risk account recovery rate and escalation responsiveness
  • Timeliness and quality of responses to inbound requests
  • Salesforce and Totango data completeness and active health tracking percentage
RESIDENCY REQUIREMENT
Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.
DISCLOSURES
Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don't fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.

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