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Digital Client Success Manager Jobs (NOW HIRING)

Force Therapeutics

Client Success Manager

$70K - $80K/yr

The Client Success & Strategy team at Force Therapeutics is the engine that powers the ... Experience in Digital Health Account Management: You bring 2-4 years of experience in account ...

Morgan Stanley

Client Success Manager

Sandy, UT · On-site

Client Success Management: The Client Success Management (CSM) organization provides ongoing corporate client stock plan servicing on both the Shareworks and Equity Edge Online platforms, for ...

Morgan Stanley

Client Success Manager

Sandy, UT

Client Success Management: The Client Success Management (CSM) organization provides ongoing corporate client stock plan servicing on both the Shareworks and Equity Edge Online platforms, for ...

Lyra Technology Group

Client Success Manager

Portsmouth, NH · On-site

$70K - $80K/yr

Client Success Manager-Lyra Technology Group Lyra Technology Group is seeking a Client Success Manager for one of their operating companies. As a Client Success Manager, you will serve as a strategic ...

ID Tech Solutions

Client Success Manager

Lakewood, NJ · On-site

$75K - $90K/yr

Client Success Manager - Join Our Fast-Growing Team at ID Tech Solutions! Are you ready to grow ... digital infrastructure • Familiarity with server environments, site migrations, or technical ...

Homethrive

Client Success Manager

Client Success Manager Role Homethrive is seeking a Client Success Manager to establish and build customer relationships to expand client engagement. The Client Success Manager is responsible for ...

Salem Surround

Client Success Manager

Quincy, MA

Digital marketing campaigns (approx. 50% of workload) * Deliver insights, updates, and ... client success, or account management * Strong working knowledge of: * Google Ads * SEO best ...

Topaz HR

Client Success Manager

Brick, NJ · On-site

$75K - $90K/yr

About the Role The Client Success Manager is the primary owner of the client relationship ... Experience in managed services, SaaS, LaaS, or digital infrastructure * Familiarity with server ...

Nift

Client Success Manager

As a Client Success Manager, you will be responsible for managing and optimizing client campaigns ... With a strong understanding of digital advertising models such as PPC, CPA, CPC, and LTV, and a ...

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

About the Client Success Manager position We're looking for a driven and passionate Client Success Manager (CSM) who loves building relationships and helping clients win. In this role, you'll be the ...

ProPayHR

Client Success Manager

Evanston, IL · On-site +1

As the Client Success Manager at ProPay HR, you play a critical role in the continued growth of our Business by ensuring the success and satisfaction of our clients. We support clients with critical ...

Digital Direction

Telecom Client Success Manager

We are seeking a skilled and experienced Telecom Client Success Manager to join our team. The successful candidate will be responsible for maintaining a positive relationship with our telecom ...

Mai Placement

Client Success Manager

Brooklyn, NY · On-site

Client Success Manager Brooklyn, NY On-Site + Local Travel (Approximately 30%) $150,000-$200,000 Position Overview We are seeking a Client Success Manager to own and grow a portfolio of client ...

Virtual Peaker

Client Success Manager

Louisville, KY · Remote

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future. Role Responsibilities ...

KEYSTONE CPAS LLC

Client Success Manager

Reno, NV · On-site

Description Client Success Manager (CSM) Location: Reno, NV (Onsite) Reports To: Director of Operations Role Summary The Client Success Manager (CSM) is responsible for owning the client journey from ...

VTS

Client Success Manager

New York, NY

As a Client Success Manager (CSM), you are the tactical expert who partners directly with ... Lead the charge in helping clients transition from slow, manual processes into streamlined digital ...

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All JobsDigital Client Success Manager Jobs

Digital Client Success Manager information

See salary details

$14.5K

$92.9K

$164K

How much do digital client success manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for digital client success manager in the United States is $92,919.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $114,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Digital Client Success Manager, and why are they important?

To thrive as a Digital Client Success Manager, you need expertise in client relationship management, digital marketing fundamentals, and a bachelor's degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce, analytics tools such as Google Analytics, and project management software is typically required. Exceptional communication, problem-solving, and proactive organizational skills set top performers apart in this role. These skills are essential for building lasting client relationships, driving digital campaign success, and ensuring client satisfaction in a competitive digital landscape.

What is a Digital Client Success Manager?

A Digital Client Success Manager is a professional responsible for ensuring customers achieve their desired outcomes when using a company's digital products or services. They act as the main point of contact for clients, helping them navigate digital platforms, resolve issues, and maximize value. Their role includes onboarding new clients, monitoring engagement and satisfaction, providing training or resources, and collecting feedback to improve services. By fostering strong relationships, they help drive customer retention and growth for the business.

What is the difference between Digital Client Success Manager vs Customer Success Manager?

AspectDigital Client Success ManagerCustomer Success Manager
CredentialsRelevant certifications in digital marketing, SaaS, or customer successSimilar certifications in customer success or account management
Work EnvironmentPrimarily digital platforms, remote or hybrid settingsOffice-based or remote, client-facing roles
Employer & IndustryTech, SaaS, digital marketing agenciesTech, SaaS, various service industries
Search & Comparison IntentOften compared for digital-focused rolesBroader customer success roles

The Digital Client Success Manager focuses on managing client relationships primarily through digital channels, emphasizing online engagement and SaaS solutions. In contrast, the Customer Success Manager may handle a wider range of client interactions, including in-person meetings and broader industries. Both roles require similar skills and certifications but differ mainly in their digital focus and work environment.

How does a Digital Client Success Manager typically collaborate with other departments to ensure client satisfaction?

As a Digital Client Success Manager, you’ll often work closely with sales, marketing, product, and support teams to provide a seamless client experience. You’ll relay client feedback to product teams for improvements, partner with sales to identify upsell opportunities, and coordinate with support to resolve technical issues promptly. This cross-functional collaboration is essential for anticipating client needs, addressing challenges proactively, and maximizing client retention and satisfaction.
More about Digital Client Success Manager jobs
What cities are hiring for Digital Client Success Manager jobs? Cities with the most Digital Client Success Manager job openings:
What states have the most Digital Client Success Manager jobs? States with the most job openings for Digital Client Success Manager jobs include:
What job categories do people searching Digital Client Success Manager jobs look for? The top searched job categories for Digital Client Success Manager jobs are:
Digital Client Success Manager jobs near you
Infographic showing various Digital Client Success Manager job openings in the United States as of June 2026, with employment types broken down into 85% Full Time, 12% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $92,919 per year, or $44.7 per hour.
Client Success Manager

Client Success Manager

Salem Media Group, Inc

Quincy, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Salem Media Group rating

7.5

Company rating: 7.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

31st of 67 rated media

Job description

Overview
Salem Media Boston is seeking a highly motivated, detail-oriented Client Success Manager (CSM) to support both internal teams and external clients across our growing multimedia platform. This role is ideal for someone who thrives in a fast-paced environment, excels at client communication, and has strong digital marketing expertise.
The CSM will play a critical role in ensuring campaign success, client satisfaction, and operational excellence, serving as a key bridge between sales, clients, and digital execution teams.
This position offers flexible employment options, available as both full-time and part-time arrangements
This role requires in-person attendance at our Massachusetts office location, with no remote work options available.
Responsibilities
Client-Facing Support (External)
  • Serve as a primary point of contact for Boston-based clients, providing in-person and remote support
  • Partner with the General Sales Manager and Account Executives to ensure successful campaign execution
  • Provide strategic and tactical support across:
    • Digital marketing campaigns (approx. 50% of workload)
  • Deliver insights, updates, and recommendations to improve campaign performance
  • Respond quickly and effectively to client needs, acting as a true "go-to" problem solver

Internal Support & Execution
  • Collaborate with internal teams to ensure seamless campaign implementation and reporting
  • Build presentations, reports, and performance summaries using tools like PowerPoint and Excel
  • Support scheduling, workflow coordination, and project management across multiple campaigns

Digital Marketing Responsibilities
  • Support and optimize campaigns across:
    • Google Ads (search/display)
    • SEO initiatives
    • Website performance and updates
    • Email marketing and drip campaigns
  • Work closely with SEO partners/managers to ensure:
    • Proper resource allocation
    • Continuous improvement in rankings and performance for office websites
  • Manage and execute email drip campaigns for the General Sales Manager and sales team as a main part of the outbound sales strategy.

Content & Social Media Management
    • Oversee and maintain social media platforms
      • Plan and publish weekly posts
      • Ensure consistent branding and messaging
    • Maintain and update multiple office websites with fresh, relevant content

Qualifications
  • 2-5+ years of experience in digital marketing, client success, or account management
  • Strong working knowledge of:
    • Google Ads
    • SEO best practices
    • Website CMS platforms - WordPress
    • Email marketing platforms (e.g., Salesloft Mailchimp, HubSpot, Constant Contact)
  • Experience with Microsoft Office Suite:
    • Excel (data tracking/reporting)
    • PowerPoint (client presentations)
    • Outlook (communication & scheduling)
  • Familiarity with Canva or similar design tools
  • Excellent organizational and multitasking abilities
  • Strong communication and interpersonal skills, especially in face-to-face client settings
  • Ability to be both proactive and highly responsive in a deadline-driven environment

Key Traits for Success
  • Highly responsive, "Johnny-on-the-spot" mindset
  • Solutions-oriented with a strong sense of ownership
  • Comfortable managing multiple priorities simultaneously
  • Strong attention to detail and follow through
  • Team player with a positive, client-first attitude

Benefits
Why Salem?
  • Health, dental, vision and life insurance
  • 401k retirement plan
  • Paid holidays and vacation time

EEO Statement
Come see how Salem is DIFFERENT and why we've been certified as a "Great Place to Work" and as a "Best and Brightest" equal opportunity employer.
#advertising #sales #media #broadcast #radio #digital #marketing
#HP1

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