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Digital Client Success Manager Jobs (NOW HIRING)

DocNetwork

Client Success Manager

Ann Arbor, MI · On-site

$6K/mo

Client Success Manager Status : Full-Time Location: Ann Arbor, MI (Hybrid) Starting Pay Range: $50,000-60,000 base salary + up to $6,500 bonus potential We are looking for a strategic, results-driven ...

Nift

Client Success Manager

As a Client Success Manager, you will be responsible for managing and optimizing client campaigns ... With a strong understanding of digital advertising models such as PPC, CPA, CPC, and LTV, and a ...

Aqueity

Client Success Manager

Downers Grove, IL · On-site

$75K - $90K/yr

Client Success Manager (on-site) Aqueity is looking for a dynamic Client Success Manager to join our team! The Client Success Manager is responsible for overseeing a portfolio of named accounts and ...

Claritev

Client Success Manager

Manhattan, NY · On-site

The Associate Client Success Manager will support the Client Success team in ensuring the success and satisfaction of our healthcare payor clients. This entry-level role will assist in managing ...

Aqueity

Client Success Manager

Downers Grove, IL · On-site

Client Success Manager (on-site) Aqueity is looking for a dynamic Client Success Manager to join our team! The Client Success Manager is responsible for overseeing a portfolio of named accounts and ...

Orion Solutions

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

About the Client Success Manager position We're looking for a driven and passionate Client Success Manager (CSM) who loves building relationships and helping clients win. In this role, you'll be the ...

Topaz HR

Client Success Manager

Brick, NJ · On-site

$75K - $90K/yr

About the Role The Client Success Manager is the primary owner of the client relationship ... Experience in managed services, SaaS, LaaS, or digital infrastructure * Familiarity with server ...

Topaz HR

Be Seen First

Client Success Manager

Lakewood, NJ · On-site

$75K - $90K/yr

About the Role The Client Success Manager is the primary owner of the client relationship ... Experience in managed services, SaaS, LaaS, or digital infrastructure * Familiarity with server ...

ProPayHR

Client Success Manager

Evanston, IL · On-site +1

As the Client Success Manager at ProPay HR, you play a critical role in the continued growth of our Business by ensuring the success and satisfaction of our clients. We support clients with critical ...

Virtual Peaker

Client Success Manager

Louisville, KY · On-site

$75K - $90K/yr

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future. Role Responsibilities ...

Digital Direction

Telecom Client Success Manager

We are seeking a skilled and experienced Telecom Client Success Manager to join our team. The successful candidate will be responsible for maintaining a positive relationship with our telecom ...

Virtual Peaker

Client Success Manager

Louisville, KY · Remote

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future. Role Responsibilities ...

VTS

Client Success Manager

New York, NY · On-site

As a Client Success Manager (CSM), you are the tactical expert who partners directly with ... Lead the charge in helping clients transition from slow, manual processes into streamlined digital ...

Claritev

Client Success Manager

Manhattan, NY

The Associate Client Success Manager will support the Client Success team in ensuring the success and satisfaction of our healthcare payor clients. This entry-level role will assist in managing ...

VTS

Client Success Manager

New York, NY · On-site

As a Client Success Manager (CSM), you are the tactical expert who partners directly with ... Lead the charge in helping clients transition from slow, manual processes into streamlined digital ...

R Systems, Inc.

Client Success Manager

Denver, CO

Client Success Manager Location: Denver, CO Duration: Long Term Interview: Internal Video Screening ... R Systems is a leading digital product engineering company that designs and develops chip-to-cloud ...

Virtual Peaker

Client Success Manager

Louisville, KY · Remote

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future. Role Responsibilities ...

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Digital Client Success Manager information

See salary details

$14.5K

$92.9K

$164K

How much do digital client success manager jobs pay per year?

As of Jun 7, 2026, the average yearly pay for digital client success manager in the United States is $92,919.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $114,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Digital Client Success Manager, and why are they important?

To thrive as a Digital Client Success Manager, you need expertise in client relationship management, digital marketing fundamentals, and a bachelor's degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce, analytics tools such as Google Analytics, and project management software is typically required. Exceptional communication, problem-solving, and proactive organizational skills set top performers apart in this role. These skills are essential for building lasting client relationships, driving digital campaign success, and ensuring client satisfaction in a competitive digital landscape.

What is a Digital Client Success Manager?

A Digital Client Success Manager is a professional responsible for ensuring customers achieve their desired outcomes when using a company's digital products or services. They act as the main point of contact for clients, helping them navigate digital platforms, resolve issues, and maximize value. Their role includes onboarding new clients, monitoring engagement and satisfaction, providing training or resources, and collecting feedback to improve services. By fostering strong relationships, they help drive customer retention and growth for the business.

What is the difference between Digital Client Success Manager vs Customer Success Manager?

AspectDigital Client Success ManagerCustomer Success Manager
CredentialsRelevant certifications in digital marketing, SaaS, or customer successSimilar certifications in customer success or account management
Work EnvironmentPrimarily digital platforms, remote or hybrid settingsOffice-based or remote, client-facing roles
Employer & IndustryTech, SaaS, digital marketing agenciesTech, SaaS, various service industries
Search & Comparison IntentOften compared for digital-focused rolesBroader customer success roles

The Digital Client Success Manager focuses on managing client relationships primarily through digital channels, emphasizing online engagement and SaaS solutions. In contrast, the Customer Success Manager may handle a wider range of client interactions, including in-person meetings and broader industries. Both roles require similar skills and certifications but differ mainly in their digital focus and work environment.

How does a Digital Client Success Manager typically collaborate with other departments to ensure client satisfaction?

As a Digital Client Success Manager, you’ll often work closely with sales, marketing, product, and support teams to provide a seamless client experience. You’ll relay client feedback to product teams for improvements, partner with sales to identify upsell opportunities, and coordinate with support to resolve technical issues promptly. This cross-functional collaboration is essential for anticipating client needs, addressing challenges proactively, and maximizing client retention and satisfaction.
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Digital Client Success Manager jobs near you
Client Success Manager

Client Success Manager

DocNetwork

Ann Arbor, MI • On-site

$6K/mo

Other

Posted 21 days ago

Job description

Title:  Client Success Manager

Status: Full-Time 

Location: Ann Arbor, MI (Hybrid)

Starting Pay Range:  $50,000-60,000 base salary + up to $6,500 bonus potential

We are looking for a strategic, results-driven Client Success Manager to ensure a seamless and impactful experience for the clients we serve.

As part of a collaborative pod, alongside an Implementation Specialist and reporting to a Client Success Lead, you will be the primary point of contact for our clients. Your mission is to understand the clients' objectives, address pain points, and guide them in using our platform to support the health and safety of their participants. By aligning their needs with our products, you will help them unlock the full value of our solutions.

You may be a good fit for this role if:

  • You are passionate about helping clients succeed and driving business impact.
  • You enjoy finding creative ways to retain and grow your client base.
  • You believe great client relationships start with clear, timely, and thoughtful communication.
  • You welcome the exciting challenge of managing 120+ clients.
  • You love being the go-to expert, understanding needs quickly and matching clients with the perfect solutions.
  • You adapt easily to change. The rapid and unpredictable nature of a fast-growing tech company excites you.

Responsibilities

  • Work collaboratively with your Client Success Manager and Lead to support a portfolio of 120+ accounts. 
  • Own the client relationship from onboarding to renewal, serving as the primary point of contact.
  • Drive retention and growth by implementing proactive strategies that enhance client satisfaction and engagement.
  • Build meaningful connections with clients by communicating proactively throughout each stage of the account lifecycle with clarity and kindness.
  • Document client interactions thoroughly to maintain alignment across teams and ensure a seamless experience.
  • Identify client needs and collaborate within your pod and internal teams to find solutions that improve their experience.
  • Manage client escalations with care, knowing when to involve leadership or other departments.
  • Educate clients on new features and drive adoption of existing functionality.
  • Guide clients as a trusted consultant based on client business needs and usage patterns.
  • Collect and share client feedback to inform strategic and continuous product improvements.
  • Foster a collaborative and inclusive work environment that supports teamwork and innovation.
  • Support the broader Client Experience team by flexing across  Client Success, Customer Support, and Training, including  assisting with support emails/calls during the peak season (summer).
  • Attend conferences and industry events occasionally to represent our company and deepen client relationships

Required Skills and Experience

  • Proven experience in client success, account management, or customer experience roles, demonstrating the ability to build strong relationships, drive customer retention, and identify opportunities for growth.
  • Experience in a SaaS company is a plus. 
  • Strong communication, consultative  and relationship-building skills.
  • A problem-solving mindset with a proactive approach to client engagement.
  • Tech-savvy with the appetite and aptitude to become an expert in our platform. Experience using Zendesk, Salesforce, or Jira is a plus.
  • Ability to triage client issues and coordinate with other departments towards resolution.
  • Adaptability and comfort in fast-paced, evolving environments.
  • Excellent organizational and time management skills. Proven ability to manage multiple client projects simultaneously and meet competing deadlines.

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