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Digital Client Success Manager Jobs (NOW HIRING)

New Perspective

Client Success Manager

Worcester, MA · On-site +1

$70K - $80K/yr

Client Success Managers (CSM) will provide a lead role for client project coordination including ... Broad knowledge of digital marketing, including SEO, PPC, content, and email marketing. * Skills:

New Perspective

Client Success Manager

Worcester, MA · Remote

$70K - $80K/yr

Client Success Managers (CSM) will provide a lead role for client project coordination including ... Broad knowledge of digital marketing, including SEO, PPC, content, and email marketing. * Skills:

TDS Gift Cards

As a Client Success Manager you will play a pivotal role in managing and growing key client ... TDS provides its digital partners turnkey solutions for monetizing and growing their revenue and ...

Lyra Technology Group

Client Success Manager

Portsmouth, NH · On-site

$70K - $80K/yr

Client Success Manager-Lyra Technology Group Lyra Technology Group is seeking a Client Success Manager for one of their operating companies. As a Client Success Manager, you will serve as a strategic ...

MDCalc

Client Success Manager

New York, NY · On-site

The Role We're looking for a Client Success Manager who elevates partnerships, anticipates needs ... Experience managing digital campaigns, workflows, or content development pipelines * Strong ...

Maven Clinic

Client Success Manager

New York, NY · On-site +1

Maven's award-winning digital programs provide clinical, emotional, and financial support all in ... The Client Success Manager will be the main point of contact for employer accounts introduced ...

eMed LLC

Client Success Manager

Miami, FL · On-site

Client Success Manager Location: Miami, FL or Chicago, IL About eMed eMed is a digital health leader powered by its Empathetic AI™ Population Health Platform. We partner with employers, governments ...

360Connect

Client Success Manager

Austin, TX · On-site

Our Client Success Managers are professionals responsible for developing a positive customer ... Additionally, we are the only digital company in Austin to have received the award more than once!

Maven Clinic

Client Success Manager

New York, NY · Remote

Maven's award-winning digital programs provide clinical, emotional, and financial support all in ... The Client Success Manager will be the main point of contact for employer accounts introduced ...

Lyra Technology Group

Client Success Manager

Portsmouth, NH · On-site

$70K - $80K/yr

Client Success Manager-Lyra Technology Group Lyra Technology Group is seeking a Client Success Manager for one of their operating companies. As a Client Success Manager, you will serve as a strategic ...

Olomana Loomis ISC

Client Success Manager

Honolulu, HI · Remote

$55K - $70K/mo

Client Success Manager Client Success Manager About Olomana Loomis ISC We're a full-service ... You'll report directly to our President and CMO and work alongside our digital, marketing ...

Homethrive

Client Success Manager

Client Success Manager Role Homethrive is seeking a Client Success Manager to establish and build customer relationships to expand client engagement. The Client Success Manager is responsible for ...

Salem Surround

Client Success Manager

Quincy, MA

Digital marketing campaigns (approx. 50% of workload) * Deliver insights, updates, and ... client success, or account management * Strong working knowledge of: * Google Ads * SEO best ...

Olomana Loomis ISC

Client Success Manager

Honolulu, HI · On-site

$55K - $70K/yr

Client Success Manager Client Success Manager About Olomana Loomis ISC We're a full-service ... You'll report directly to our President and CMO and work alongside our digital, marketing ...

ID Tech Solutions

Client Success Manager

Lakewood, NJ · On-site

$75K - $90K/yr

Client Success Manager - Join Our Fast-Growing Team at ID Tech Solutions! Are you ready to grow ... digital infrastructure • Familiarity with server environments, site migrations, or technical ...

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Digital Client Success Manager information

See salary details

$14.5K

$92.9K

$164K

How much do digital client success manager jobs pay per year?

As of Jun 7, 2026, the average yearly pay for digital client success manager in the United States is $92,919.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $114,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Digital Client Success Manager, and why are they important?

To thrive as a Digital Client Success Manager, you need expertise in client relationship management, digital marketing fundamentals, and a bachelor's degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce, analytics tools such as Google Analytics, and project management software is typically required. Exceptional communication, problem-solving, and proactive organizational skills set top performers apart in this role. These skills are essential for building lasting client relationships, driving digital campaign success, and ensuring client satisfaction in a competitive digital landscape.

What is a Digital Client Success Manager?

A Digital Client Success Manager is a professional responsible for ensuring customers achieve their desired outcomes when using a company's digital products or services. They act as the main point of contact for clients, helping them navigate digital platforms, resolve issues, and maximize value. Their role includes onboarding new clients, monitoring engagement and satisfaction, providing training or resources, and collecting feedback to improve services. By fostering strong relationships, they help drive customer retention and growth for the business.

What is the difference between Digital Client Success Manager vs Customer Success Manager?

AspectDigital Client Success ManagerCustomer Success Manager
CredentialsRelevant certifications in digital marketing, SaaS, or customer successSimilar certifications in customer success or account management
Work EnvironmentPrimarily digital platforms, remote or hybrid settingsOffice-based or remote, client-facing roles
Employer & IndustryTech, SaaS, digital marketing agenciesTech, SaaS, various service industries
Search & Comparison IntentOften compared for digital-focused rolesBroader customer success roles

The Digital Client Success Manager focuses on managing client relationships primarily through digital channels, emphasizing online engagement and SaaS solutions. In contrast, the Customer Success Manager may handle a wider range of client interactions, including in-person meetings and broader industries. Both roles require similar skills and certifications but differ mainly in their digital focus and work environment.

How does a Digital Client Success Manager typically collaborate with other departments to ensure client satisfaction?

As a Digital Client Success Manager, you’ll often work closely with sales, marketing, product, and support teams to provide a seamless client experience. You’ll relay client feedback to product teams for improvements, partner with sales to identify upsell opportunities, and coordinate with support to resolve technical issues promptly. This cross-functional collaboration is essential for anticipating client needs, addressing challenges proactively, and maximizing client retention and satisfaction.
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Digital Client Success Manager jobs near you
Client Success Manager

Client Success Manager

New Perspective

Worcester, MA • On-site, Remote

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

New Perspective Senior Living rating

5.3

Company rating: 5.3 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

175th of 228 rated social care providers

Job description

Are you passionate about helping B2B companies thrive through innovative marketing strategies? At New Perspective, we're on a mission to deliver strategic, data-driven solutions that help our clients grow and succeed. We're looking for a highly motivated Client Success Manager to join our dynamic, collaborative team. If you love building relationships, driving measurable results, and working in a fast-paced environment, this could be the perfect opportunity for you.
Summary:
Reporting to the Director of Client Success, Client Success Manager will provide a leading role for most aspects of strategic planning. CSMs will serve as the primary point of contact for all client communication, ensuring that clients are kept up to date on projects and campaign activity and have perceptions of project/campaign progress properly managed. Client Success Managers (CSM) will provide a lead role for client project coordination including internal and external resources, reporting on progress, and achieving client goals. CSMs lead relationships and achievements with important clients.
Your responsibilities include:
  • Strategic Planning and Execution:
    • Develop and manage marketing strategies across multiple channels, including SEO, paid search, email, and content marketing.
    • Plan and execute marketing campaigns, aligning deliverables with client goals over 6-12 month periods.
    • Analyze performance data, draw actionable insights, and present them in client-friendly reports.
  • Client Relationship Management:
    • Build trust and act as the voice of the customer, advocating for client needs while maintaining strong internal alignment.
    • Lead onboarding processes for new clients, ensuring a smooth and productive start to the partnership.
    • Guide strategic conversations with stakeholders at the director level and above.
  • Collaboration and Problem-Solving:
    • Work closely with internal teams to coordinate project timelines, manage priorities, and ensure successful delivery.
    • Solve client challenges by aligning strategies with their goals and addressing opportunities for growth.
    • Identify and pursue upsell or cross-sell opportunities to help clients achieve their broader business objectives.
What You Bring
To excel in this role, you'll need:
  • Experience:
    • 4+ years in a client-facing role, ideally in a marketing agency or a similar environment.
    • Hands-on expertise with HubSpot (Marketing Hub required; Sales Hub a plus) and tools like Google Analytics.
    • Broad knowledge of digital marketing, including SEO, PPC, content, and email marketing.
  • Skills:
    • Ability to analyze and interpret performance data, delivering actionable insights to clients.
    • Exceptional organizational skills with a talent for managing deadlines and priorities.
    • Confidence in leading strategic conversations and conducting workshops with clients.
    • Adaptability in dynamic environments and a proactive approach to problem-solving.
  • Alignment with Our Values:
    • You're collaborative, innovative, and driven to deliver outstanding results.
    • You embody New Perspective's core values of integrity, client-focus, and continuous improvement.
What You'll Love About Working Here
  • Impactful Work: Drive measurable results and help clients achieve their goals.
  • Collaborative Team: Partner with supportive, experienced colleagues who value your input and expertise.
  • Professional Growth: Access opportunities for skill development and career advancement.
  • Building and giving presentations
  • Building strategic digital marketing game plans for clients
  • Listening and translating client feedback into actionable next steps
  • Working alongside subject matter experts to deliver work that you're proud of

Benefits & Perks
  • Competitive salary: $70K-$80K base with performance-based commissions and bonuses.
  • Comprehensive benefits:
    • Medical, dental, and vision insurance.
    • 401(k) with a company match.
    • Generous PTO policy with growth to unlimited PTO.

    Additional perks:
    • Flexible, remote-friendly work environment.
    • Gym reimbursement and wellness programs.

Geography
This position is remote. Candidates must live in the Eastern or Central USA time zones.
New Perspective is headquartered in Worcester, MA

What New Perspective Senior Living employees say

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About New Perspective Senior Living

Sourced by ZipRecruiter

New Perspective Senior Living, based in Eden Prairie, MN, US, is a leading company that offers superior senior living options. Since its founding in 1998, New Perspective has been dedicated to providing a unique and personalized experience to meet the needs of seniors across their communities. The company operates in the healthcare industry, offering high-quality senior housing and services including Independent Living, Assisted Living, Memory Care, and Vibrant Living services. The purpose that drives the company's efforts is their philosophy of living life with a ‘new perspective’, which influences their core values and mission – ‘to put people before tasks and demonstrate this by aiding in the maintenance of dignity and independence of the seniors they serve.’

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

MINNETONKA, MN, US

Year founded

1998

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