The Client Success Manager will look for opportunities to expand our reach within customers adding new users, certifications or services to existing accounts. We are now targeting businesses with 50 ...
The Client Success Manager will look for opportunities to expand our reach within customers adding new users, certifications or services to existing accounts. We are now targeting businesses with 50 ...
Client Success Manager
San Francisco, CA · On-site
The Client Success Manager will look for opportunities to expand our reach within customers adding new users, certifications or services to existing accounts. We are now targeting businesses with 50 ...
Client Success Manager
San Francisco, CA · On-site
The Client Success Manager will look for opportunities to expand our reach within customers adding new users, certifications or services to existing accounts. We are now targeting businesses with 50 ...
Carlsbad, CA and Colorado Springs, CO Headquarters - Hybrid The Client Success Manager (CSM) is responsible for onboarding and building trusted, long-term relationships with a portfolio of clients ...
Carlsbad, CA and Colorado Springs, CO Headquarters - Hybrid The Client Success Manager (CSM) is responsible for onboarding and building trusted, long-term relationships with a portfolio of clients ...
Client Success Manager
San Ramon, CA · On-site
$100K - $130K/yr
Client Success Manager Organization: The Surplus Line Association of California (SLA) Location: San Ramon, CA Position Type: Full-time, Hybrid Salary: $100,000 - $130,000 Come join our team -- we'd ...
Quick apply
Client Success Manager
San Ramon, CA · On-site
$100K - $130K/yr
Client Success Manager Organization: The Surplus Line Association of California (SLA) Location: San Ramon, CA Position Type: Full-time, Hybrid Salary: $100,000 - $130,000 Come join our team -- we'd ...
Client Success Manager (MedInsight)
Irvine, CA · Remote
$788/wk
Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients ...
Client Success Manager (MedInsight)
Irvine, CA · Remote
$788/wk
Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients ...
Client Success Manager Organization: The Surplus Line Association of California (SLA) Location: San Ramon, CA Position Type: Full-time, Hybrid Salary: $100,000 - $130,000 Come join our team - we'd ...
Client Success Manager Organization: The Surplus Line Association of California (SLA) Location: San Ramon, CA Position Type: Full-time, Hybrid Salary: $100,000 - $130,000 Come join our team - we'd ...
Client Success Manager (MedInsight)
San Francisco, CA · Remote
$788/wk
Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients ...
Client Success Manager (MedInsight)
San Francisco, CA · Remote
$788/wk
Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients ...
Client Success Manager (MedInsight)
Pasadena, CA · Remote
$788/wk
Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients ...
Client Success Manager (MedInsight)
Pasadena, CA · Remote
$788/wk
Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients ...
Client Success Manager (MedInsight)
San Diego, CA · Remote
$788/wk
Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients ...
Client Success Manager (MedInsight)
San Diego, CA · Remote
$788/wk
Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients ...
Client Success Manager (MedInsight)
Walnut Creek, CA · Remote
$788/wk
Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients ...
Client Success Manager (MedInsight)
Walnut Creek, CA · Remote
$788/wk
Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients ...
Client Success Manager
San Ramon, CA · On-site
Client Success Manager Organization: The Surplus Line Association of California (SLA) Location: San Ramon, CA Position Type: Full-time, Hybrid Salary: $100,000 - $130,000 Come join our team - we'd ...
Client Success Manager
San Ramon, CA · On-site
Client Success Manager Organization: The Surplus Line Association of California (SLA) Location: San Ramon, CA Position Type: Full-time, Hybrid Salary: $100,000 - $130,000 Come join our team - we'd ...
Client Success Manager
Irvine, CA · On-site
Tata Technologies is a leading ER&D and Digital Enterprise Solutions company with emphasis in the ... The Client Success Manager is accountable for meeting an individual sales quota, which involves ...
Client Success Manager
Irvine, CA · On-site
Tata Technologies is a leading ER&D and Digital Enterprise Solutions company with emphasis in the ... The Client Success Manager is accountable for meeting an individual sales quota, which involves ...
Client Success Manager
San Diego, CA · On-site
Develop Client Success Plans / Strategies unique to each client in your portfolio. * Use client management tools to track client activities, project tasks and communication; take a proactive approach ...
Client Success Manager
San Diego, CA · On-site
Develop Client Success Plans / Strategies unique to each client in your portfolio. * Use client management tools to track client activities, project tasks and communication; take a proactive approach ...
About This Role Sage is hiring a Client Success Manager to own relationships with regional and community leaders across strategic operators. You will guide customers through the full post sales ...
About This Role Sage is hiring a Client Success Manager to own relationships with regional and community leaders across strategic operators. You will guide customers through the full post sales ...
Client Success Manager
San Francisco, CA · On-site
About the Role As a Merchant Success Manager (MSM), you will play a critical role in supporting and ... You have 2+ years of experience in client-facing sales roles, increasing customer satisfaction ...
Client Success Manager
San Francisco, CA · On-site
About the Role As a Merchant Success Manager (MSM), you will play a critical role in supporting and ... You have 2+ years of experience in client-facing sales roles, increasing customer satisfaction ...
Client Success Manager
San Jose, CA · On-site
The customer success manager serves as the primary advocate and champion for each customer here at Viewics. In addition, they will work with the customer on a regular basis to ensure adoption and ...
Client Success Manager
San Jose, CA · On-site
The customer success manager serves as the primary advocate and champion for each customer here at Viewics. In addition, they will work with the customer on a regular basis to ensure adoption and ...
... Success Manager role ... We do this by understanding and facilitating a client's needs in the digital and traditional ...
... Success Manager role ... We do this by understanding and facilitating a client's needs in the digital and traditional ...
Client Success Manager
Santa Clara, CA · On-site +1
ITMC is seeking a Customer Success Manager (CSM) to manage and grow a portfolio of existing SLED accounts. This role is responsible for building trusted customer relationships, driving retention ...
Client Success Manager
Santa Clara, CA · On-site +1
ITMC is seeking a Customer Success Manager (CSM) to manage and grow a portfolio of existing SLED accounts. This role is responsible for building trusted customer relationships, driving retention ...
Client Success Manager
Santa Clara, CA · On-site
ITMC is seeking a Customer Success Manager (CSM) to manage and grow a portfolio of existing SLED accounts. This role is responsible for building trusted customer relationships, driving retention ...
Quick apply
Client Success Manager
Santa Clara, CA · On-site
ITMC is seeking a Customer Success Manager (CSM) to manage and grow a portfolio of existing SLED accounts. This role is responsible for building trusted customer relationships, driving retention ...
ITMC is seeking a Customer Success Manager (CSM) to manage and grow a portfolio of existing SLED accounts. This role is responsible for building trusted customer relationships, driving retention ...
ITMC is seeking a Customer Success Manager (CSM) to manage and grow a portfolio of existing SLED accounts. This role is responsible for building trusted customer relationships, driving retention ...
Digital Client Success Manager information
What are the key skills and qualifications needed to thrive as a Digital Client Success Manager, and why are they important?
To thrive as a Digital Client Success Manager, you need expertise in client relationship management, digital marketing fundamentals, and a bachelor's degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce, analytics tools such as Google Analytics, and project management software is typically required. Exceptional communication, problem-solving, and proactive organizational skills set top performers apart in this role. These skills are essential for building lasting client relationships, driving digital campaign success, and ensuring client satisfaction in a competitive digital landscape.
What is a Digital Client Success Manager?
A Digital Client Success Manager is a professional responsible for ensuring customers achieve their desired outcomes when using a company's digital products or services. They act as the main point of contact for clients, helping them navigate digital platforms, resolve issues, and maximize value. Their role includes onboarding new clients, monitoring engagement and satisfaction, providing training or resources, and collecting feedback to improve services. By fostering strong relationships, they help drive customer retention and growth for the business.
What is the difference between Digital Client Success Manager vs Customer Success Manager?
| Aspect | Digital Client Success Manager | Customer Success Manager |
|---|---|---|
| Credentials | Relevant certifications in digital marketing, SaaS, or customer success | Similar certifications in customer success or account management |
| Work Environment | Primarily digital platforms, remote or hybrid settings | Office-based or remote, client-facing roles |
| Employer & Industry | Tech, SaaS, digital marketing agencies | Tech, SaaS, various service industries |
| Search & Comparison Intent | Often compared for digital-focused roles | Broader customer success roles |
The Digital Client Success Manager focuses on managing client relationships primarily through digital channels, emphasizing online engagement and SaaS solutions. In contrast, the Customer Success Manager may handle a wider range of client interactions, including in-person meetings and broader industries. Both roles require similar skills and certifications but differ mainly in their digital focus and work environment.
How does a Digital Client Success Manager typically collaborate with other departments to ensure client satisfaction?
As a Digital Client Success Manager, you’ll often work closely with sales, marketing, product, and support teams to provide a seamless client experience. You’ll relay client feedback to product teams for improvements, partner with sales to identify upsell opportunities, and coordinate with support to resolve technical issues promptly. This cross-functional collaboration is essential for anticipating client needs, addressing challenges proactively, and maximizing client retention and satisfaction.
What are popular job titles related to Digital Client Success Manager jobs in California? For Digital Client Success Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Digital Client Success Manager jobs in California look for? The top searched job categories for Digital Client Success Manager jobs in California are:
What cities in California are hiring for Digital Client Success Manager jobs? Cities in California with the most Digital Client Success Manager job openings:
Full-time
Posted 13 days ago
Job description
Company Description
RESULTS.com is a leading SaaS Business Management Platform, with over 5,000 users offering clients a cloud based software that creates alignment, increases engagement and accountability towards the organization's long term priorities.
RESULTS.com has received numerous awards and was recognised as a Winner of the Tie50 world's top startups for 2014.
With global headquarters in Auckland, New Zealand, and North American headquarters in San Francisco, USA, RESULTS.com presents an exciting opportunity for candidates looking for international business experience, including:
- Fast growing global SaaS business using the latest technology
- High Performing Culture
- Competitive salary
- Exceptional training and ongoing development programs to support your career growth
Job Description
The Results.com Client Success Management team oversees our customer experience from completion of Onboarding through to renewal and 100% adoption. The Onboarding team will do the heavy lifting post signed contract needed to rapidly help our clients adopt and deeply leverage the Results.com solution.
Post Onboarding, renewals and growth within the business to 100% adoption will be the Client Success Manager's primary responsibility. You will work closely with other Results.com teams besides Onboarding, including Sales, Training, Technical Configuration, Marketing, and Product to ensure customers meet their adoption targets and realize significant value from using our platform.
Measures of success will include both retention and expansion. The Client Success Manager will look for opportunities to expand our reach within customers adding new users, certifications or services to existing accounts. We are now targeting businesses with 50 to 100 employees. Often a new client will first bring on their leadership team of say 20 users, with a view to adding the rest of them later.
Your ultimate goal: To help Results.com hit its Recurring Revenue growth targets by retaining clients and expanding users within. To accomplish this, you'll:
- Support the Onboarding team to completion, as required
- Ensure full handover from Onboarding
- Ensure customers achieve their adoption and success targets
- Develop and implement an effective strategic account strategy through collaboration with other team members
- Utilize Salesforce metrics and feedback to pro-actively reach out to clients whose engagement is dropping or below our targets
- Arrange ongoing training and coaching sessions
- Conduct periodic health checks and managing the contract rollover process
- Drive additional recurring revenue through upsells of more users
- Ensure that customers are vocal advocates who renew our relationship year after year
- Identify and liaise with marketing to gain client advocate references and case studies
- Obtain referrals for the sales team to follow up
Qualifications
Targets
You will manage between 800 and 1400 users.
Your rollover target will be 80%. Upsell targets will be 20%+ of your portfolio.
There will also be targets relating to customer engagement levels.
Requirements5+ years of account management, preferably virtually/online
Preferred skills:
- CRM (Salesforce or equivalent)
- Familiarity with online presentations and selling
- A passion for learning and a hard-nosed work ethic.
- Self-starter
- Someone who can work successfully and happily in a fast-paced, high-intensity startup
Additional Information
All your information will be kept confidential according to EEO guidelines.