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Digital Client Success Manager Jobs in California

Client Success Manager (CSM) Location: LA (Onsite) About: Cure8 is a leading Managed IT service provider for the cannabis industry. We support dispensaries, cultivation, manufacturing, distribution ...

Client Success Manager (CSM) Location: LA (Onsite) About: Cure8 is a leading Managed IT service provider for the cannabis industry. We support dispensaries, cultivation, manufacturing, distribution ...

New

The Client Success Manager will look for opportunities to expand our reach within customers adding new users, certifications or services to existing accounts. We are now targeting businesses with 50 ...

The Client Success Manager will look for opportunities to expand our reach within customers adding new users, certifications or services to existing accounts. We are now targeting businesses with 50 ...

Client Success Manager (CSM) Location: LA (Onsite) About:Cure8 is a leading Managed IT service provider for the cannabis industry. We support dispensaries, cultivation, manufacturing, distribution ...

Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients ...

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Digital Client Success Manager information

What are the key skills and qualifications needed to thrive as a digital client success manager, and why are they important?

To thrive as a Digital Client Success Manager, you need expertise in client relationship management, digital marketing fundamentals, and a bachelor's degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce, analytics tools such as Google Analytics, and project management software is typically required. Exceptional communication, problem-solving, and proactive organizational skills set top performers apart in this role. These skills are essential for building lasting client relationships, driving digital campaign success, and ensuring client satisfaction in a competitive digital landscape.

What is a digital client success manager?

A Digital Client Success Manager is a professional responsible for ensuring customers achieve their desired outcomes when using a company's digital products or services. They act as the main point of contact for clients, helping them navigate digital platforms, resolve issues, and maximize value. Their role includes onboarding new clients, monitoring engagement and satisfaction, providing training or resources, and collecting feedback to improve services. By fostering strong relationships, they help drive customer retention and growth for the business.

What is the difference between Digital Client Success Manager vs Customer Success Manager?

AspectDigital Client Success ManagerCustomer Success Manager
CredentialsRelevant certifications in digital marketing, SaaS, or customer successSimilar certifications in customer success or account management
Work EnvironmentPrimarily digital platforms, remote or hybrid settingsOffice-based or remote, client-facing roles
Employer & IndustryTech, SaaS, digital marketing agenciesTech, SaaS, various service industries
Search & Comparison IntentOften compared for digital-focused rolesBroader customer success roles

The Digital Client Success Manager focuses on managing client relationships primarily through digital channels, emphasizing online engagement and SaaS solutions. In contrast, the Customer Success Manager may handle a wider range of client interactions, including in-person meetings and broader industries. Both roles require similar skills and certifications but differ mainly in their digital focus and work environment.

How does a digital client success manager typically collaborate with other departments to ensure client satisfaction?

As a Digital Client Success Manager, you’ll often work closely with sales, marketing, product, and support teams to provide a seamless client experience. You’ll relay client feedback to product teams for improvements, partner with sales to identify upsell opportunities, and coordinate with support to resolve technical issues promptly. This cross-functional collaboration is essential for anticipating client needs, addressing challenges proactively, and maximizing client retention and satisfaction.

What are popular job titles related to Digital Client Success Manager jobs in California?

For Digital Client Success Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Digital Client Success Manager jobs in California look for?

The top searched job categories for Digital Client Success Manager jobs in California are:

What cities in California are hiring for Digital Client Success Manager jobs?

Cities in California with the most Digital Client Success Manager job openings:

Infographic showing various Digital Client Success Manager job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, and 17% Remote job distribution.

Full-time

Posted 2 days ago

New


Job description

Job Title

Client Success Manager

Reports To

Senior Client Success Manager

FLSA Status

Exempt

The Company

We are a highly experienced and successful leave and disability claims company. The Larkin Company prides itself on providing a personal touch. With a forward-thinking, modern and creative approach, we take strong pride in the exceptional service that we provide to our clients and their employees. What makes us unique is the combination of our expert knowledge in the fields of leave and interactive process administration, and disability management, coupled with our personal, friendly, supportive, and professional approach to customer service. Providing an excellent customer experience is not only a continuous goal of ours at The Larkin Company, but it is something that we continuously achieve; evidenced in the feedback that we receive from our clients and their employees. Our customer focus does not originate from a feeling that "we must provide good service