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Client Success Manager Hybrid Jobs in California

Base8 Inc

Client Success Manager

Studio City, CA · On-site

Client Success Manager (CSM) Location: LA (Onsite) About: Cure8 is a leading Managed IT service provider for the cannabis industry. We support dispensaries, cultivation, manufacturing, distribution ...

Base8

Client Success Manager

Studio City, CA · On-site

Client Success Manager (CSM) Location: LA (Onsite) About: Cure8 is a leading Managed IT service provider for the cannabis industry. We support dispensaries, cultivation, manufacturing, distribution ...

results.com

Client Success Manager

San Francisco, CA · On-site

The Client Success Manager will look for opportunities to expand our reach within customers adding new users, certifications or services to existing accounts. We are now targeting businesses with 50 ...

results.com

Client Success Manager

San Francisco, CA

The Client Success Manager will look for opportunities to expand our reach within customers adding new users, certifications or services to existing accounts. We are now targeting businesses with 50 ...

Base8 Inc

Client Success Manager

Los Angeles, CA · On-site

$70 - $110/hr

Client Success Manager (CSM) Location: LA (Onsite) About:Cure8 is a leading Managed IT service provider for the cannabis industry.We support dispensaries, cultivation, manufacturing, distribution ...

New

Payactiv

Client Success Manager

Milpitas, CA · On-site

$90 - $110/hr

Client Success Manager - Existing (Employers/HR Focus) Who we are... We are Payactiv, a FinTech company in the heart of Silicon Valley, devoted to giving workers access to their earned wages when ...

New

Base8

Client Success Manager

Studio City, CA

Client Success Manager (CSM) Location: LA (Onsite) About:Cure8 is a leading Managed IT service provider for the cannabis industry. We support dispensaries, cultivation, manufacturing, distribution ...

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All JobsClient Success Hybrid JobsClient Success Manager Hybrid JobsClient Success Manager Hybrid Jobs in California

Client Success Manager Hybrid information

What does a Client Success Manager Hybrid do?

A Client Success Manager Hybrid is responsible for ensuring clients achieve their desired outcomes while using a company’s products or services. The 'hybrid' aspect means they typically work both remotely and in-office, combining virtual meetings with in-person interactions. Their main duties include onboarding new clients, building lasting relationships, addressing client concerns, and collaborating with internal teams to deliver solutions. Client Success Managers also track client satisfaction and work to maximize client retention and expansion opportunities. Their role is crucial for fostering customer loyalty and driving business growth.

What are the key skills and qualifications needed to thrive as a Client Success Manager Hybrid?

To thrive as a Client Success Manager Hybrid, you need strong relationship management, problem-solving abilities, and a background in business or account management, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, proactive mindset, and adaptability are critical soft skills for building trust and effectively addressing client needs in both remote and in-office settings. These skills ensure client satisfaction, retention, and long-term business growth in a dynamic work environment.

How does a Client Success Manager Hybrid typically balance on-site and remote work to effectively support clients and their internal team?

As a Client Success Manager Hybrid, you'll often split your time between working remotely and being on-site, depending on client needs and team meetings. This hybrid structure allows you to build strong relationships through in-person interactions while also leveraging virtual tools for regular check-ins and project updates. Successful CSMs proactively coordinate their schedules to ensure they are available for client milestones, team collaborations, and urgent issues, whether in the office or remotely. Clear communication and adaptability are key to maintaining high client satisfaction and seamless teamwork in this flexible environment.

What is the difference between Client Success Manager Hybrid vs Customer Support Specialist?

AspectClient Success Manager HybridCustomer Support Specialist
CredentialsRelevant experience, certifications in customer success or account managementBasic customer service skills, sometimes certifications in support tools
Work EnvironmentProactive client engagement, account management, strategic planningReactive support, troubleshooting, resolving customer issues
Employer & IndustryTech, SaaS, B2B servicesRetail, telecom, tech support

The Client Success Manager Hybrid focuses on proactive account management and building long-term client relationships, often requiring strategic skills and certifications. In contrast, the Customer Support Specialist primarily handles reactive customer inquiries and troubleshooting. While both roles involve customer interaction, the CSM Hybrid emphasizes retention and growth, whereas the Support Specialist centers on issue resolution.

What are popular job titles related to Client Success Manager Hybrid jobs in California?

For Client Success Manager Hybrid jobs in California, the most frequently searched job titles are:

What job categories do people searching Client Success Manager Hybrid jobs in California look for?

The top searched job categories for Client Success Manager Hybrid jobs in California are:

What cities in California are hiring for Client Success Manager Hybrid jobs?

Cities in California with the most Client Success Manager Hybrid job openings:

Client Success Manager Hybrid jobs near you
Infographic showing various Client Success Manager Hybrid job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 84% In-person, and 16% Hybrid job distribution.

Client Success Manager

Base8 Inc

Studio City, CA • On-site

Other

Posted 20 days ago

Job description

Position: Client Success Manager (CSM) 

Location: LA (Onsite) 


About: Cure8 is a leading Managed IT service provider for the cannabis industry. 
We support dispensaries, cultivation, manufacturing, distribution, and multi-state operators. 
Our services include POS, inventory, compliance, cybersecurity, cloud, and security solutions. 
We provide reliable, secure technology solutions tailored to your cannabis business. 


Job Description: A Client Success Manager (CSM) is responsible for building strong client relationships, ensuring successful product/service adoption, reducing churn, and identifying opportunities for account growth. 


Key Job Roles & Responsibilities 

  • Manage relationships with assigned US clients and serve as their primary point of contact. 
  • Understand client goals, challenges, expectations, and business needs. 
  • Lead client onboarding, implementation, and regular business reviews. 
  • Monitor customer satisfaction, engagement, retention, and churn risks. 
  • Drive product/service adoption through demos, training, and guidance. 
  • Handle client queries, complaints, and escalations through resolution. 
  • Identify upselling, cross-selling, renewal, and account expansion opportunities. 
  • Communicate professionally with clients via email, phone, Zoom, and Teams. 
  • Track KPIs such as CSAT, NPS, retention, adoption, and revenue growth. 
  • Maintain accurate client data and updates in CRM/customer-success platforms. 
  • Collaborate with Sales, Product, Support, Marketing, Finance, and Operations teams. 
  • Support US clients across different time zones while maintaining professional responsiveness. 


Common Skills Required 

  • Excellent English communication and interpersonal skills  
  • Client relationship management  
  • Account management  
  • Problem-solving and conflict resolution  
  • Presentation and negotiation skills  
  • CRM experience such as Salesforce, HubSpot, or Zoho  
  • Customer-success tools such as Gainsight or similar platforms  
  • Data analysis and reporting  
  • Time management and organization  
  • Upselling/cross-selling awareness  
  • Ability to work with US clients and teams  
  • Strong business and customer-service mindset