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Client Success Agent Jobs in California (NOW HIRING)

Tang+Company

Supplier Success Agent

Torrance, CA · On-site

Supplier Success Agent CanQualify is an industry-leading compliance management company helping ... Qualifications * 1-3 years of customer service, customer success, account support, or client-facing ...

Tang and Company

Supplier Success Agent

Torrance, CA · On-site

Supplier Success Agent Location: Torrance, CA CanQualify is an industry-leading compliance ... Qualifications * 1-3 years of customer service, customer success, account support, or client-facing ...

Tang and Company

Supplier Success Agent

Torrance, CA · On-site

Supplier Success Agent Location: Torrance, CA CanQualify is an industry-leading compliance ... Qualifications * 1-3 years of customer service, customer success, account support, or client-facing ...

Bay Alarm

Customer Success Agent

Concord, CA · On-site

We are seeking a detail-oriented and proactive Customer Success Agent to support our sales team by ... client preferences. * Maintain accurate and up-to-date records of all scheduled activities in the ...

Bay Alarm Company

Customer Success Agent

Concord, CA

We are seeking a detail-oriented and proactive Customer Success Agent to support our sales team by ... client preferences. * Maintain accurate and up-to-date records of all scheduled activities in the ...

Bay Alarm Company

Customer Success Agent

Concord, CA · On-site

We are seeking a detail-oriented and proactive Customer Success Agent to support our sales team by ... client preferences. * Maintain accurate and up-to-date records of all scheduled activities in the ...

Tixr

Fan Support Agent

Santa Monica, CA · On-site

$21 - $28/hr

The Opportunity As a Fan Support Agent, you will be the first point of contact for fans reaching ... Work with the wider Client Success team to stay current on new features, policy changes, and event ...

Tixr

Fan Support Agent

Santa Monica, CA · On-site

$21 - $28.25/hr

The Opportunity As a Fan Support Agent, you will be the first point of contact for fans reaching ... Work with the wider Client Success team to stay current on new features, policy changes, and event ...

KW Legacy

Real Estate Agent Apprentice

Santa Ana, CA · On-site

$140K/yr

Description Real Estate Agent Apprentice - Training & Mentorship Available The people you surround ... client success. • Maintain accurate and up-to-date client information in the CRM system to ...

PLACE

Real Estate Buyers Agent Solano County

Napa, CA · On-site

$80K - $150K/yr

At EO&A, we're seeking a motivated Buyer's Agent to join our high-performing team and work with ... Self-motivated, professional, and committed to client success * A team player who thrives in a ...

Two Dots

Customer Success Associate

Santa Monica, CA

$65K - $75K/yr

As a Customer Success Associate at Two Dots, you will play a crucial role in ensuring our leasing ... Client Support: Provide exceptional support to leasing agent clients, addressing their questions ...

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Client Success Agent information

What is a client success agent?

A client success agent is a professional responsible for ensuring clients are satisfied with a company's products or services. They often handle onboarding, support, and relationship management, using communication skills and customer management tools to promote retention and satisfaction.

What are some common challenges faced by client success agents and how can they be addressed?

Client Success Agents often encounter challenges such as managing multiple client accounts with varying needs, handling difficult conversations when clients are dissatisfied, and balancing proactive support with reactive problem-solving. Success in this role often relies on strong organizational skills, effective communication, and the ability to prioritize tasks under pressure. Building solid relationships with clients and collaborating closely with sales, support, and product teams helps address client issues efficiently and ensures a positive client experience.

Is client success a good career?

A career as a Client Success Agent involves helping clients achieve their goals, often requiring strong communication and problem-solving skills. It can be a stable and rewarding role with opportunities for advancement, especially in industries like SaaS and technology that value customer retention and satisfaction.

What are the key skills and qualifications needed to thrive as a client success agent?

To thrive as a Client Success Agent, you need strong communication, problem-solving, and relationship management skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot and proficiency with support ticketing systems are commonly required. Exceptional empathy, patience, and a proactive approach help build trust and rapport with clients. These capabilities are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success Agent vs Customer Support Specialist?

AspectClient Success AgentCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften high school diploma or equivalent; technical knowledge may be preferred
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on retentionCommon across retail, telecom, and tech sectors for troubleshooting

The main difference is that Client Success Agents focus on proactive relationship management and client retention, while Customer Support Specialists primarily handle reactive issue resolution. Both roles require strong communication skills but serve different stages of the customer journey.

What does a client success agent do?

A Client Success Agent is responsible for ensuring that customers have a positive experience with a company's products or services. They act as a main point of contact for clients, helping to address questions, resolve issues, and provide ongoing support. Their goal is to build strong relationships, encourage customer loyalty, and help clients achieve their desired outcomes. Client Success Agents may also provide training, gather feedback, and collaborate with internal teams to improve services.

What are popular job titles related to Client Success Agent jobs in California?

For Client Success Agent jobs in California, the most frequently searched job titles are:

What job categories do people searching Client Success Agent jobs in California look for?

The top searched job categories for Client Success Agent jobs in California are:

What cities in California are hiring for Client Success Agent jobs?

Cities in California with the most Client Success Agent job openings:

Client Success Agent jobs near you
Infographic showing various Client Success Agent job openings in California as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Supplier Success Agent

Tang+Company

Torrance, CA • On-site

Other

Re-posted 13 days ago

Job description

Supplier Success Agent

CanQualify is an industry-leading compliance management company helping clients streamline contractor qualification, safety, and risk management processes. Recently acquired by Tang & Company, a family-owned organization with over 45 years of experience in the Oil & Gas, Construction, and Industrial sectors, CanQualify continues to grow its platform and service capabilities to better serve clients nationwide.

Position Overview

We're looking for a motivated, detail-oriented, and proactive Supplier Success Agent to join our team full-time. In this role, you'll be the primary point of contact for our suppliers—providing exceptional support, ensuring a smooth onboarding experience, and helping suppliers successfully navigate compliance requirements and the CanQualify platform.

The ideal candidate is a self-starter who thrives in a fast-paced, evolving environment, takes ownership of their work, and is comfortable creating structure where needed. As CanQualify continues to grow, this role will play an important part in identifying process improvements, documenting best practices, and developing training resources to support both suppliers and internal teams.

Work Schedule

  • Full-Time, Monday through Friday
  • Hours: 6:00 AM – 2:30 PM (Pacific Time)

Key Responsibilities

  • Serve as the first point of contact for supplier inquiries via phone, email, and chat.
  • Provide step-by-step assistance to suppliers navigating the CanQualify platform and compliance requirements.
  • Manage incoming requests, troubleshoot issues, and escalate complex concerns when necessary.
  • Maintain accurate records of supplier interactions and follow up to ensure timely resolution.
  • Collaborate with Account Managers, Compliance Specialists, and other departments to support supplier satisfaction and program success.
  • Educate supplier users about CanQualify's tools, features, and compliance requirements.
  • Identify recurring customer needs, pain points, and process gaps, providing recommendations to improve service delivery and the supplier experience.
  • Develop, document, and maintain Standard Operating Procedures (SOPs), knowledge base articles, training materials, and other process documentation as business needs evolve.
  • Assist in creating and updating internal training resources to support team growth and consistency.
  • Take initiative in improving workflows, identifying efficiencies, and contributing to operational excellence.
  • Proactively identify opportunities to expand supplier engagement and adoption of CanQualify services.

Qualifications

  • 1–3 years of customer service, customer success, account support, or client-facing experience, preferably in a B2B or SaaS environment.
  • Strong communication skills—both written and verbal.
  • Exceptional attention to detail and organizational abilities.
  • Self-starter with the ability to work independently, manage competing priorities, and adapt to changing business needs.
  • Strong problem-solving mindset and ability to work under minimal supervision.
  • Experience creating, maintaining, or improving SOPs, process documentation, training materials, or knowledge base content is highly preferred.
  • Comfortable working in a dynamic, growth-oriented environment where processes and responsibilities may evolve.
  • Proficient in Microsoft Office Suite and comfortable learning new software tools.
  • Experience in construction, energy, contractor management, or industrial compliance management is a plus.

Why Join CanQualify?

  • Opportunity to be part of a fast-growing organization backed by Tang & Company.
  • Collaborative, team-oriented culture that values initiative and innovation.
  • Competitive compensation and benefits package.
  • Room for career advancement and professional development.

Apply