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Client Success Agent Jobs (NOW HIRING)

National Debt Relief, LLC.

Client Success Agent II

$21/hr

Overview In the Client Success Agent II role, you'll bring courage into every conversation, empowering clients with the confidence to take control of their financial future. Your compassion and ...

Tang+Company

Supplier Success Agent

Torrance, CA · On-site

Supplier Success Agent CanQualify is an industry-leading compliance management company helping ... Qualifications * 1-3 years of customer service, customer success, account support, or client-facing ...

Tang and Company

Supplier Success Agent

Torrance, CA · On-site

Supplier Success Agent Location: Torrance, CA CanQualify is an industry-leading compliance ... Qualifications * 1-3 years of customer service, customer success, account support, or client-facing ...

Tang and Company

Supplier Success Agent

Torrance, CA · On-site

Supplier Success Agent Location: Torrance, CA CanQualify is an industry-leading compliance ... Qualifications * 13 years of customer service, customer success, account support, or client-facing ...

CareOnSite

Supplier Success Agent

Torrance, CA · On-site

Supplier Success Agent Location: Torrance, CA CanQualify is an industry-leading compliance ... Qualifications * 1 3 years of customer service, customer success, account support, or client-facing ...

Bay Alarm Company

Customer Success Agent

Concord, CA · On-site

We are seeking a detail-oriented and proactive Customer Success Agent to support our sales team by ... client preferences. * Maintain accurate and up-to-date records of all scheduled activities in the ...

Bay Alarm

Customer Success Agent

Concord, CA · On-site

We are seeking a detail-oriented and proactive Customer Success Agent to support our sales team by ... client preferences. * Maintain accurate and up-to-date records of all scheduled activities in the ...

Bay Alarm Company

Customer Success Agent

Concord, CA · On-site

We are seeking a detail-oriented and proactive Customer Success Agent to support our sales team by ... client preferences. * Maintain accurate and up-to-date records of all scheduled activities in the ...

Realty Plans

Client Success Associate

Stamford, CT · On-site

$22/hr

Client Success Associate We are seeking a Client Success Associate to join our luxury real estate ... We cover Residential, Commercial, Agent and Town services across the Northeast. Work With Us Join ...

IQVIA

Associate Client Success Director

Greenwich, CT · Remote

Acts as a change agent, formulating and promoting Client Success strategies, direction, and initiatives * Acts as coach for Client Success Business Analysts, Client Success Managers, and Sr. Client ...

IQVIA

Associate Client Success Director

Greenwich, CT · Remote

Acts as a change agent, formulating and promoting Client Success strategies, direction, and initiatives * Acts as coach for Client Success Business Analysts, Client Success Managers, and Sr. Client ...

Green Irony

Client Success Manager

They are seeking a Client Success Manager who will own client relationships and ensure project ... The scrum agent reports project status into a dashboard you act on; you don't chase engineers for ...

Trivium

Client Success Manager

Miami, FL · Remote

AI Integration: Deploying a full AI agent infrastructure across the business * HQ Buildout ... Requirements What you've done * 3+ years in a CSM, account management, or client success role ...

Trivium

Client Success Manager

Orlando, FL · Remote

AI Integration: Deploying a full AI agent infrastructure across the business * HQ Buildout ... Requirements What you've done * 3+ years in a CSM, account management, or client success role ...

Trivium

Client Success Manager

Chicago, IL · Remote

AI Integration: Deploying a full AI agent infrastructure across the business * HQ Buildout ... Requirements What you've done * 3+ years in a CSM, account management, or client success role ...

Trivium

Client Success Manager

Miami, FL · Remote

AI Integration: Deploying a full AI agent infrastructure across the business * HQ Buildout ... Requirements What you've done * 3+ years in a CSM, account management, or client success role ...

Trivium

Client Success Manager

Miami, FL · On-site +1

AI Integration: Deploying a full AI agent infrastructure across the business * HQ Buildout ... Requirements What you've done * 3+ years in a CSM, account management, or client success role ...

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Client Success Agent information

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$11

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$47

How much do client success agent jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for client success agent in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What does a client success agent do?

A Client Success Agent is responsible for ensuring that customers have a positive experience with a company's products or services. They act as a main point of contact for clients, helping to address questions, resolve issues, and provide ongoing support. Their goal is to build strong relationships, encourage customer loyalty, and help clients achieve their desired outcomes. Client Success Agents may also provide training, gather feedback, and collaborate with internal teams to improve services.

What are the key skills and qualifications needed to thrive as a client success agent?

To thrive as a Client Success Agent, you need strong communication, problem-solving, and relationship management skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot and proficiency with support ticketing systems are commonly required. Exceptional empathy, patience, and a proactive approach help build trust and rapport with clients. These capabilities are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success agents and how can they be addressed?

Client Success Agents often encounter challenges such as managing multiple client accounts with varying needs, handling difficult conversations when clients are dissatisfied, and balancing proactive support with reactive problem-solving. Success in this role often relies on strong organizational skills, effective communication, and the ability to prioritize tasks under pressure. Building solid relationships with clients and collaborating closely with sales, support, and product teams helps address client issues efficiently and ensures a positive client experience.

What is the difference between Client Success Agent vs Customer Support Specialist?

AspectClient Success AgentCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften high school diploma or equivalent; technical knowledge may be preferred
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on retentionCommon across retail, telecom, and tech sectors for troubleshooting

The main difference is that Client Success Agents focus on proactive relationship management and client retention, while Customer Support Specialists primarily handle reactive issue resolution. Both roles require strong communication skills but serve different stages of the customer journey.

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Cities with the most Client Success Agent job openings:

What states have the most Client Success Agent jobs?

States with the most job openings for Client Success Agent jobs include:

What job categories do people searching Client Success Agent jobs look for?

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Client Success Agent jobs near you
Infographic showing various Client Success Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.

Client Success Agent II

National Debt Relief, LLC.

Remote

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

National Debt Relief rating

8.5

Company rating: 8.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Overview
In the Client Success Agent II role, you'll bring courage into every conversation, empowering clients with the confidence to take control of their financial future. Your compassion and expert guidance will inspire resilience and progress throughout their debt relief journey. The Client Success Agent II provides exceptional voice support in an unscripted environment for clients enrolled in our debt settlement program. A typical day consists of making and answering inbound and outbound calls discussing complex financial situations while maintaining accurate account documentation and building positive rapport with our client base. Our team drives high satisfaction and service by exemplifying our core values to ensure they receive the best possible client experience with National Debt Relief.
This position has an expected start date of 9/8/2026. This is a full-time remote role. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, OK, PA, SC, TN, TX, and UT.
We are seeking individuals who are available for the following 8 hour shift scheduling options. Scheduling decisions are based on business need and will be confirmed prior to hiring.
  • Monday - Friday from 9am - 6pm, 11am - 8pm, or 12pm - 9pm Eastern Time

Responsibilities
  • Utilize CRM software (Salesforce) to respond to facilitate the process of responding to customer calls and addressing customer concerns.
  • Resolve client inquiries, complex scenarios, and program concerns in high stress environments with empathy, confidence, subject matter knowledge, and relationship building skills to deliver a positive, solution-focused experience.
  • Primarily handle legal, pre legal, lawsuit, summons, and creditor escalation calls.
  • Conduct complex de escalations with distressed or high stakes client situations.
  • Interpret legal documents and provide accurate next step guidance.
  • Maintain elevated compliance standards and documentation accuracy.
  • Serve as a subject matter resource on legal workflows and risk trends.
  • Document client discussions clearly and concisely.
  • Present settlement proposals to clients for approval.
  • Responsible for guiding the client's discussions with next steps to progress towards their financial goals.
  • Escalate and direct clients to leadership and other departments as needed.

Qualifications
Education/Experience Requirements
  • High school diploma or equivalent required; bachelor's degree preferred.
  • Minimum of 2 years in a customer service or relationship-based support role required.
  • Financial services or banking organization experience preferred.

Required Skills/Abilities
  • Support and de-escalate vulnerable clients under stress using empathy and active listening skills.
  • Strong working knowledge of client service processes, using an internal knowledge base, and providing a positive client experience.
  • Exceptional attention to detail and strong organizational skills, with the ability to navigate multiple systems simultaneously while maintaining accurate, transparent, and solution-focused communication with clients.
  • Strong critical thinking and problem-solving abilities.
  • Ability to remain professional, confident, and patient when faced with complex problems.
  • Proficient in Microsoft Excel and Office.
  • Clearly explain details about the company's debt settlement program to current clients.
  • Recall details of calls with clients and to record those details accurately in Salesforce.

National Debt Relief Role Qualifications:
  • Computer competency and ability to work with a computer
  • Prioritize multiple tasks and projects simultaneously
  • Exceptional written and verbal communication skills
  • Punctuality expected, ready to report to work on a consistent basis
  • Attain and maintain high performance expectations on a monthly basis
  • Work in a fast-paced, high-volume setting
  • Use and navigate multiple computer systems with exceptional multi-tasking skills
  • Remain calm and professional during difficult discussions
  • Take constructive feedback
  • Available for full-time position, overtime eligible if classified non-exempt

Compensation Information
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $21/hr and is eligible for performance based bonuses.
About National Debt Relief
National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.
Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.
Want to learn more about who we are? Connect with us on social!
Benefits
National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.
Our extensive benefits package includes:
  • Generous Medical, Dental, and Vision Benefits
  • 401(k) with Company Match
  • Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
  • 12 weeks Paid Parental Leave
  • Pre-tax Transit Benefits
  • No-Cost Life Insurance Benefits
  • Voluntary Benefits Options
  • ASPCA Pet Health Insurance Discount
  • Wellness Incentive Program

National Debt Relief is a certified Great Place to Work®!
National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
For information about our Employee Privacy Policy, please see here
For information about our Applicant Terms, please see here
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