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Client Success Agent Jobs (NOW HIRING)

o9 Solutions, Inc.

Client Management Director

Dallas, TX · On-site

$174K - $240K/yr

Guide clients on deploying o9's Agentic AI capabilities, including the Post-Game Agent. * Industry ... Document success stories and best practices to support institutional knowledge and pre-sales ...

o9 Solutions, Inc.

Client Management Director

Dallas, TX · On-site

$174K - $240K/yr

Guide clients on deploying o9's Agentic AI capabilities, including the Post-Game Agent. * Industry ... Document success stories and best practices to support institutional knowledge and pre-sales ...

Acho

$120 - $190/hr

Aden is an AI-native, multi-agent ERP platform built for operations leaders to unify their business ... We need a process-driven, customer-centric CSM to lead new client implementations and stand up the ...

Acho

Customer Success Lead

San Francisco, CA · On-site

$120 - $190/hr

Aden is an AI-native, multi-agent ERP platform built for operations leaders to unify their business ... We need a process-driven, customer-centric CSM to lead new client implementations and stand up the ...

o9 Solutions, Inc.

WI · On-site

$174.79 - $240.33/hr

Drive adoption of advanced modules including Agentic AI and the Post‑Game Agent (PGA). Help ... Document success stories and best practices to support institutional knowledge and pre‑sales ...

PLACE

Listing Agent

Southern Pines, NC · On-site

$60K - $100K/yr

Investment options Bring your enthusiasm for real estate and dedication to client success to a team that is equally committed to helping you thrive. Responsibilities * Graduate from PLACE Agent ...

New York Life

Insurance Sales Agent

Tulsa, OK · On-site

$45/hr

Description Join New York Life as an Insurance Sales Agent and step into a role where you're in ... With over 175 years of expertise, our commitment to innovation and client success sets us apart.

Alphabe Insight Inc

Advertising Agent

Grand Rapids, MI · On-site

$56K - $62K/yr

Captura Hall is seeking a motivated and creative Advertising Agent to join our growing team in ... client success. Responsibilities * Develop and execute advertising campaigns across multiple ...

PLACE

Listing Agent Partner

Grand Rapids, MI · On-site

$70K - $100K/yr

Elevate your career as a Listing Agent with proven systems, advanced technology, targeted coaching ... Clear, persuasive communicator committed to client success * Thrives in a collaborative, team ...

Chghealthcare

Client Executive

Salt Lake City, UT · On-site

$72K/yr

Negotiate client contracts and serve as agent in making contractual commitments on behalf of the ... Proven success in development and growth of large enterprise accounts * Proven, successful track ...

CHG Healthcare

Client Executive

Salt Lake City, UT · On-site

$72K/yr

Negotiate client contracts and serve as agent in making contractual commitments on behalf of the ... Proven success in development and growth of large enterprise accounts * Proven, successful track ...

CHG Management, Inc.

Client Executive

Midvale, UT · On-site

$72 - $192/hr

Negotiate client contracts and serve as agent in making contractual commitments on behalf of the ... Proven success in development and growth of large enterprise accounts Proven, successful track ...

PLACE

Listing Agent

Alpharetta, GA · On-site

$100K - $150K/yr

As a Listing Agent, you will help homeowners successfully prepare, market, and sell their ... client success in the vibrant North Atlanta real estate market.

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Client Success Agent information

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How much do client success agent jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for client success agent in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What does a client success agent do?

A Client Success Agent is responsible for ensuring that customers have a positive experience with a company's products or services. They act as a main point of contact for clients, helping to address questions, resolve issues, and provide ongoing support. Their goal is to build strong relationships, encourage customer loyalty, and help clients achieve their desired outcomes. Client Success Agents may also provide training, gather feedback, and collaborate with internal teams to improve services.

What are the key skills and qualifications needed to thrive as a client success agent?

To thrive as a Client Success Agent, you need strong communication, problem-solving, and relationship management skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot and proficiency with support ticketing systems are commonly required. Exceptional empathy, patience, and a proactive approach help build trust and rapport with clients. These capabilities are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success agents and how can they be addressed?

Client Success Agents often encounter challenges such as managing multiple client accounts with varying needs, handling difficult conversations when clients are dissatisfied, and balancing proactive support with reactive problem-solving. Success in this role often relies on strong organizational skills, effective communication, and the ability to prioritize tasks under pressure. Building solid relationships with clients and collaborating closely with sales, support, and product teams helps address client issues efficiently and ensures a positive client experience.

What is the difference between Client Success Agent vs Customer Support Specialist?

AspectClient Success AgentCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften high school diploma or equivalent; technical knowledge may be preferred
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on retentionCommon across retail, telecom, and tech sectors for troubleshooting

The main difference is that Client Success Agents focus on proactive relationship management and client retention, while Customer Support Specialists primarily handle reactive issue resolution. Both roles require strong communication skills but serve different stages of the customer journey.

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Client Success Agent jobs near you
Infographic showing various Client Success Agent job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.

Client Management Director

o9 Solutions, Inc.

Dallas, TX • On-site

$174K - $240K/yr

Full-time

Medical, Retirement

Re-posted 4 days ago

Job description

Transforming the Future of Enterprise Planning
At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions-even billions-in value leakage, we help businesses plan smarter and faster.
This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.
About the role
The Client Management Director is the senior accountable owner of the client relationship. You ensure clients derive sustained, measurable value from the o9 platform - deepening adoption, expanding footprint, and positioning o9 as a long-term strategic partner. You will manage a portfolio of strategic accounts, working closely with client supply chain, IT, and executive leadership to translate o9 capabilities into tangible business outcomes. You will ensure client satisfaction at all stages of the o9 relationship, from initial o9 solution delivery through ongoing strategic growth, while meeting financial and performance targets for the portfolio.
What you will do for us
Client Relationship & Executive Engagement
  • Relationship ownership: Primary o9 point of contact for client supply chain and IT leadership; trusted advisor at VP and C-suite level.
  • Executive business reviews: Lead quarterly and annual reviews presenting value realized, roadmap alignment, and strategic recommendations.
  • Escalation management: Own escalations end-to-end - triage, coordinate resolution, and communicate proactively throughout.
Value Realization & Adoption
  • Value tracking: Define and monitor client outcome metrics - planning cycle time, MAPE, planner productivity, inventory health - and keep them central to every client interaction.
  • Adoption acceleration: Identify underutilized capabilities and drive activation of advanced modules including Agentic AI and the Post-Game Agent (PGA).
  • Process transformation: Help clients consolidate fragmented data environments and shift planners from manual analysis to exception-based, AI-guided workflows.
Platform Expertise & Thought Leadership
  • Deep platform knowledge: Maintain hands-on understanding of o9 supply planning, demand management, IBP, and Agentic AI to credibly advise on configuration, roadmap, and best practices.
  • AI-enabled planning advisory: Guide clients on deploying o9's Agentic AI capabilities, including the Post-Game Agent.
  • Industry relevance: Bring benchmarks, peer insights, and emerging supply chain planning trends to sharpen client strategic thinking.
Commercial Growth
  • Renewal ownership: Own renewals for assigned accounts; proactively identify risk and mobilize resources to address it.
  • Expansion pipeline: Develop opportunities across modules, business units, geographies, and Agentic AI deployments; partner with Sales to convert.
  • Commercial negotiation: Lead contract renewals, SOW expansions, and new SaaS component additions.
Cross-Functional Collaboration
  • Internal advocacy: Represent client needs to Product, Engineering, and Delivery to ensure feedback informs the o9 roadmap.
  • Delivery partnership: Work with implementation teams during active projects to maintain relationship continuity and expectation alignment.
  • Knowledge sharing: Document success stories and best practices to support institutional knowledge and pre-sales activities.

What you will have
Required
  • 10+ years in supply chain planning, enterprise software client success, or management consulting with direct S&OP / IBP exposure.
  • Proven track record managing complex, senior-level client relationships in enterprise SaaS or supply chain technology.
  • Strong IBP fundamentals: demand planning, supply planning, capacity planning, financial integration, and SIOP process design.
  • Track record of driving platform adoption, expanding account footprint, and delivering measurable client outcomes.
  • Excellent executive communication skills across technical and non-technical audiences.
  • Fluency with planning KPIs: MAPE, FVA, WOS, EOH, and service level.
Preferred
  • Experience with o9 or comparable platforms (SAP IBP, Kinaxis, Blue Yonder, Anaplan).
  • Exposure to AI-powered planning tools and Agentic AI in supply chain contexts.
  • APICS CPIM or CSCP certification, or equivalent.
  • Experience with ERP integration contexts (SAP S/4HANA, Oracle) within planning tool deployments.

What we'll do for you...
  • Competitive salary and benefits. This position at o9 Solutions has an annual salary range of $174,787.00 - $240,332.00.
  • Stock options to eligible candidates
  • High growth organization - very strong entrepreneurial culture and no corporate politics
  • Support network: Work with a team you can learn from and every day
  • Diversity: We pride ourselves on our international working environment
  • Social: Fun after-work activities like Friday Socials. If you're in the office, feel free to join these events in person.
  • Food and drink: Enjoy healthy snacks, fresh fruit, teas and coffees on us.
  • Work Life Balance: https://youtu.be/IHSZeUPATBA?feature=shared
  • Feel part of A team: https://youtu.be/QbjtgaCyhes?feature=shared
  • Impact the planet positively: https://www.youtube.com/watch?v=-ylSC6LNZy0
This position at o9 Solutions has an annual salary range of $178,283-$245,140. Additionally, you may be eligible to participate in our medical, retirement, and other company-sponsored benefits.**The above information reflects the expected base salary range, although the lower and upper bounds may vary based on location, skills, experience, certifications, licenses, or other relevant factors.
More about us...
At o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels-hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations.
With a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world. Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value.
o9 is an equal-opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. Join us as we continue our growth journey!

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