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Client Success Agent Jobs (NOW HIRING)

NPHub

Customer Success Manager

Atlanta, GA

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... We need more than a support agent; we need a retention engine. Someone who can anticipate client ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... We need more than a support agent; we need a retention engine. Someone who can anticipate client ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... We need more than a support agent; we need a retention engine. Someone who can anticipate client ...

Visible Agent

Account Manager

$45K/yr

... client experience. Visible Agent is looking for an Account Manager who can run point with ... client success, or agency project leadership • You are comfortable on Zoom, in Slack, and in ...

Square Cow Moovers

Be Seen First

Client Care Agent

Cedar Park, TX · On-site

$17 - $19/hr

Join the team at Square Cow Moovers as a Client Care Agent and play a key role in driving our success. In this in-office position, your primary focus will be on delivering exceptional customer ...

Square Cow

Client Care Agent

Cedar Park, TX · On-site

$14.50 - $19.50/hr

Join the team at Square Cow Moovers as a Client Care Agent and play a key role in driving our success. In this in-office position, your primary focus will be on delivering exceptional customer ...

MetTel

Client Experience Agent

Salt Lake City, UT · On-site

$20 - $25/hr

We believe that each team member is a key to the success and sustainability of the group. In order ... We are seeking a Client Experience Agent to join our After Hours Team! ROLES AND RESPONSIBILITIES:

SQUARE COW MOOVERS LLC

Client Care Agent

Cedar Park, TX · On-site

$14.50 - $19.50/hr

Join the team at Square Cow Moovers as a Client Care Agent and play a key role in driving our success. In this in-office position, your primary focus will be on delivering exceptional customer ...

MetTel

Client Experience Agent

Salt Lake City, UT · Remote

$20 - $25/hr

We believe that each team member is a key to the success and sustainability of the group. In order ... We are seeking a Client Experience Agent to join our After Hours Team! ROLES AND RESPONSIBILITIES:

MetTel

Client Experience Agent

Salt Lake City, UT · Remote

$20 - $25/hr

We are seeking a Client Experience Agent to join our After Hours Team! ROLES AND RESPONSIBILITIES ... Success will be measured by email and call quality observations completed and reviewed monthly with ...

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How much do client success agent jobs pay per hour?

As of May 30, 2026, the average hourly pay for client success agent in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Success Agent, and why are they important?

To thrive as a Client Success Agent, you need strong communication, problem-solving, and relationship management skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot and proficiency with support ticketing systems are commonly required. Exceptional empathy, patience, and a proactive approach help build trust and rapport with clients. These capabilities are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by Client Success Agents and how can they be addressed?

Client Success Agents often encounter challenges such as managing multiple client accounts with varying needs, handling difficult conversations when clients are dissatisfied, and balancing proactive support with reactive problem-solving. Success in this role often relies on strong organizational skills, effective communication, and the ability to prioritize tasks under pressure. Building solid relationships with clients and collaborating closely with sales, support, and product teams helps address client issues efficiently and ensures a positive client experience.

What does a Client Success Agent do?

A Client Success Agent is responsible for ensuring that customers have a positive experience with a company's products or services. They act as a main point of contact for clients, helping to address questions, resolve issues, and provide ongoing support. Their goal is to build strong relationships, encourage customer loyalty, and help clients achieve their desired outcomes. Client Success Agents may also provide training, gather feedback, and collaborate with internal teams to improve services.

What is the difference between Client Success Agent vs Customer Support Specialist?

AspectClient Success AgentCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften high school diploma or equivalent; technical knowledge may be preferred
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on retentionCommon across retail, telecom, and tech sectors for troubleshooting

The main difference is that Client Success Agents focus on proactive relationship management and client retention, while Customer Support Specialists primarily handle reactive issue resolution. Both roles require strong communication skills but serve different stages of the customer journey.

More about Client Success Agent jobs
What cities are hiring for Client Success Agent jobs? Cities with the most Client Success Agent job openings:
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Client Success Agent jobs near you
Infographic showing various Client Success Agent job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.
Customer Success Manager

Customer Success Manager

NPHub

Atlanta, GA

Full-time

PTO

Posted 12 days ago

Job description

Title: Customer Success Manager
Location: Vinings, GA (Hybrid, 2-3 days Per Week)
Compensation: OTE $120,000 (Base $90k + Target Incentives $30k)
Reporting to: Head of Sales & Success

This isn't your typical account management role. This is an opportunity to build the entire customer success function from the ground up at a mission-driven company in its breakout moment. Why is this role open? Because our explosive growth requires a dedicated partner to ensure our clients succeed, stay, and grow with us.

NPHire is solving a critical challenge in healthcare. In just nine months, we've scaled to over 7,000 active candidates and 55+ employers, from private clinics to national healthcare systems. We need more than a support agent; we need a retention engine. Someone who can anticipate client needs, drive platform adoption, and operate as the trusted advisor for every employer on our platform.

You won't just be answering tickets; you'll be designing the entire post-sale customer journey. You won't just be running check-in calls; you'll be using client feedback to shape the future of our product. If you are hungry to learn how a company builds a loyal customer base, eager to create processes from scratch, and ready for a role that will be a launchpad for your career, this is your shot.

Your Mission, Should You Choose to Accept It:

Your mission is to ensure every NPHire employer achieves their hiring goals, making our platform an indispensable tool in their recruiting toolkit. You will serve as the central nervous system for our client base, transforming new sign-ups into power users and loyal advocates. You will own the client lifecycle post-sale, connecting the dots between client health and company growth and serving as a trusted partner in driving our vision forward.

What You'll Own & Achieve:

1 - World-Class Onboarding & Activation

--> Master the post-sale handoff, leading strategic kick-off calls, platform walkthroughs, and training sessions that set clients up for immediate success.
--> Drive the activation cadence for new accounts, ensuring every employer posts their first job and sees value within the first 30 days.
--> Serve as the company's proxy for tracking onboarding success, ensuring new clients are engaged, supported, and on a path to renewal from day one.

2 - Proactive Account Strategy & Growth

--> Become a trusted advisor to our clients, proactively managing account health, flagging churn risks, and implementing playbooks to keep them successful. 
--> Coach employers on how to optimize job visibility and candidate flow, turning their subscription into successful hires.
--> Identify and pitch relevant upsells-such as job boosts or expanded licenses-that deliver more value to the client and drive commercial growth. 

3 - Building a Foundation for Scale

--> Proactively identify and eliminate bottlenecks in the customer experience, constantly looking for ways to improve support processes and systems 
--> Gather, synthesize, and champion client feedback, delivering actionable insights to the Product, Marketing, and Sales teams to guide our roadmap 
--> Draft and manage client communications across email, phone, and SMS, ensuring our partners feel informed, heard, and valued 

The Profile: What You'll Bring to the Table

--> A Customer-Obsessed Track Record: You have 2+ years of experience in customer success, account management, or client onboarding, ideally in a SaaS, HR Tech, or healthcare company where you consistently put the client's success first.
--> Proactive & Strategic: You don't just tolerate problems; you hunt for them. When you spot a red flag in account usage, you stay focused, diagnose the root cause, and execute a plan to get the client back on track.
--> Commercially-Minded & Influential Communication: You communicate with precision, clarity, and empathy. You are a skilled presenter who can lead an onboarding call with confidence and a strategic advisor who can successfully expand account value over time.
--> A Builder's Mindset: You possess a low ego and a high degree of ownership. You are excited by the opportunity to build something from the ground up and thrive in a fast-paced environment where processes are still evolving. You understand that your primary role is to be a force multiplier for our clients.
--> Tech-Forward & Data-Informed: You are fluent in the modern customer success toolkit (CRMs like HubSpot, communication platforms like Avochato) and are a master of using technology and data to create leverage and efficiency.

Why You'll Love Building with Us:

--> Foundational Impact: This is a real-world MBA in building a customer-centric company. You'll have a seat at the table and will build the entire customer success function from the ground up.
--> A Clear Path for Growth: We don't just hire, we build careers. As our first CSM, you are on the ground floor with a clear promotional track as the company and team scale.
--> Tangible Impact: Your work will directly fuel our mission to solve a critical bottleneck in healthcare and ensure our clients can hire the Nurse Practitioners they need.
--> The Culture & Benefits: Join a team of smart, hungry, and passionate operators. We offer a competitive salary with significant upside, comprehensive benefits, Unlimited PTO and a fast-paced, mission-driven environment.

If you read this and see churn as a puzzle to be solved, not a problem to be feared, we want to talk to you. Apply now.
$70,000 - $90,000 a year
On target earnings between $100,000 - $125,000. Your compensation has three components

75% tied to converted customers from the free trial to paid subscription; partnering with our sales team
15% tied to NRR
10% tied to upselling to the next tier plan - this is an uncapped commission plan tied directly to revenue and you have the opportunity to far exceed this percentage based on performance
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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