Dublin, OH · On-site
Manage customer escalations to ensure timely resolution and maintain positive client relationships ... to inform agent strategiesActively contribute to departmental and company goals.Perform other ...
New
Dublin, OH · On-site
Manage customer escalations to ensure timely resolution and maintain positive client relationships ... to inform agent strategiesActively contribute to departmental and company goals.Perform other ...
New
Columbus, OH · Remote
$83K - $150K/yr
You are driven to succeed, help others perform at their best, and understand that your success is ... Experience with Verizon and/or a Verizon Wireless indirect agent environment * Knowledge of carrier ...
Columbus, OH · Remote
$83K - $150K/yr
You are driven to succeed, help others perform at their best, and understand that your success is ... Experience with Verizon and/or a Verizon Wireless indirect agent environment * Knowledge of carrier ...
Columbus, OH · On-site
$50K - $70K/yr
As Account Representative - State Farm Agent Team Member for Chad Harris - State Farm Agent, you ... success. You grow our agency through meaningful client relations and acting as a liaison between ...
Quick apply
Columbus, OH · On-site
$50K - $70K/yr
As Account Representative - State Farm Agent Team Member for Chad Harris - State Farm Agent, you ... success. You grow our agency through meaningful client relations and acting as a liaison between ...
Columbus, OH · Remote
$35K - $75K/yr
As Insurance Account Representative - State Farm Agent Team Member for Steve Rider - State Farm ... success. You grow our agency through meaningful client relations and acting as a liaison between ...
Quick apply
Columbus, OH · Remote
$35K - $75K/yr
As Insurance Account Representative - State Farm Agent Team Member for Steve Rider - State Farm ... success. You grow our agency through meaningful client relations and acting as a liaison between ...
Columbus, OH · On-site
$40K - $60K/yr
You'll have the opportunity to develop professionally while contributing to the agency's success ... Foster strong client relationships through regular follow-ups and proactive communication.
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Columbus, OH · On-site
$40K - $60K/yr
You'll have the opportunity to develop professionally while contributing to the agency's success ... Foster strong client relationships through regular follow-ups and proactive communication.
Dublin, OH · On-site
$50K - $70K/yr
As Account Manager - State Farm Agent Team Member for Chad Harris - State Farm Agent, you are vital ... success. You grow our agency through meaningful client relations and acting as a liaison between ...
Quick apply
Dublin, OH · On-site
$50K - $70K/yr
As Account Manager - State Farm Agent Team Member for Chad Harris - State Farm Agent, you are vital ... success. You grow our agency through meaningful client relations and acting as a liaison between ...
Plain City, OH · On-site
$50K - $70K/yr
As Account Associate - State Farm Agent Team Member for Chad Harris - State Farm Agent, you are ... success. You grow our agency through meaningful client relations and acting as a liaison between ...
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Plain City, OH · On-site
$50K - $70K/yr
As Account Associate - State Farm Agent Team Member for Chad Harris - State Farm Agent, you are ... success. You grow our agency through meaningful client relations and acting as a liaison between ...
Plain City, OH · On-site
$55K - $75K/yr
As an Customer Relations Representative - State Farm Agent Team Member for Alex Mascaro - State ... success. You grow our agency through meaningful client relations and acting as a liaison between ...
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Plain City, OH · On-site
$55K - $75K/yr
As an Customer Relations Representative - State Farm Agent Team Member for Alex Mascaro - State ... success. You grow our agency through meaningful client relations and acting as a liaison between ...
Mount Vernon, OH · On-site
$35K - $75K/yr
You'll have the opportunity to develop professionally while contributing to the agency's success ... Foster strong client relationships through regular follow-ups and proactive communication.
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Mount Vernon, OH · On-site
$35K - $75K/yr
You'll have the opportunity to develop professionally while contributing to the agency's success ... Foster strong client relationships through regular follow-ups and proactive communication.
Columbus, OH · On-site
$45K - $75K/yr
As Account Representative - State Farm Agent Team Member for Beau Burton - State Farm Agent, you ... success. You grow our agency through meaningful client relations and acting as a liaison between ...
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Columbus, OH · On-site
$45K - $75K/yr
As Account Representative - State Farm Agent Team Member for Beau Burton - State Farm Agent, you ... success. You grow our agency through meaningful client relations and acting as a liaison between ...
Columbus, OH · On-site
$50K - $100K/yr
You'll gain valuable experience in client relationship management, insurance sales, and financial ... We attribute our success to having a fun, energetic environment that is an enjoyable place to work.
Columbus, OH · On-site
$50K - $100K/yr
You'll gain valuable experience in client relationship management, insurance sales, and financial ... We attribute our success to having a fun, energetic environment that is an enjoyable place to work.
Plain City, OH · On-site
$55K - $75K/yr
... success. You grow our agency through meaningful client relations and acting as a liaison between ... Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
Plain City, OH · On-site
$55K - $75K/yr
... success. You grow our agency through meaningful client relations and acting as a liaison between ... Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
Columbus, OH · On-site
$50K - $75K/yr
As Account Associate - State Farm Agent Team Member for Beau Burton - State Farm Agent, you are ... success. You grow our agency through meaningful client relations and acting as a liaison between ...
Quick apply
Columbus, OH · On-site
$50K - $75K/yr
As Account Associate - State Farm Agent Team Member for Beau Burton - State Farm Agent, you are ... success. You grow our agency through meaningful client relations and acting as a liaison between ...
Lancaster, OH · On-site
$43K - $50K/yr
... client at a time. ROLE DESCRIPTION: As Account Manager - State Farm Agent Team Member for Vonnie McDonald - State Farm Agent, you are vital to our daily business operations and customers' success.
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Lancaster, OH · On-site
$43K - $50K/yr
... client at a time. ROLE DESCRIPTION: As Account Manager - State Farm Agent Team Member for Vonnie McDonald - State Farm Agent, you are vital to our daily business operations and customers' success.
Columbus, OH · On-site
$45K - $75K/yr
As Account Manager - State Farm Agent Team Member for Beau Burton - State Farm Agent, you are vital ... success. You grow our agency through meaningful client relations and acting as a liaison between ...
Quick apply
Columbus, OH · On-site
$45K - $75K/yr
As Account Manager - State Farm Agent Team Member for Beau Burton - State Farm Agent, you are vital ... success. You grow our agency through meaningful client relations and acting as a liaison between ...
$48K - $196K/yr
... success. Our cutting-edge technology and innovative internet lead generation platform have ... Say goodbye to the stress of client acquisition with a steady stream of qualified prospects ...
Quick apply
$48K - $196K/yr
... success. Our cutting-edge technology and innovative internet lead generation platform have ... Say goodbye to the stress of client acquisition with a steady stream of qualified prospects ...
Westerville, OH · On-site
$48K - $196K/yr
... success. Our cutting-edge technology and innovative internet lead generation platform have ... Say goodbye to the stress of client acquisition with a steady stream of qualified prospects ...
Quick apply
Westerville, OH · On-site
$48K - $196K/yr
... success. Our cutting-edge technology and innovative internet lead generation platform have ... Say goodbye to the stress of client acquisition with a steady stream of qualified prospects ...
Columbus, OH · On-site
$45K - $49K/yr
... business success. We are a growing company dedicated to helping brands strengthen their public ... Represent the company professionally during client meetings and promotional activities.
Columbus, OH · On-site
$45K - $49K/yr
... business success. We are a growing company dedicated to helping brands strengthen their public ... Represent the company professionally during client meetings and promotional activities.
Columbus, OH · On-site
$45K - $49K/yr
... business success. We are a growing company dedicated to helping brands strengthen their public ... Represent the company professionally during client meetings and promotional activities.
Columbus, OH · On-site
$45K - $49K/yr
... business success. We are a growing company dedicated to helping brands strengthen their public ... Represent the company professionally during client meetings and promotional activities.
Columbus, OH · On-site
$50K - $100K/yr
You'll gain valuable experience in client relationship management, financial planning, and sales ... We attribute our success to having a fun, energetic environment that is an enjoyable place to work.
Columbus, OH · On-site
$50K - $100K/yr
You'll gain valuable experience in client relationship management, financial planning, and sales ... We attribute our success to having a fun, energetic environment that is an enjoyable place to work.
$11.54 - $14.79
9% of jobs
$17.60 is the 25th percentile. Wages below this are outliers.
$14.79 - $18.05
19% of jobs
The median wage is $20.90 / hr.
$18.05 - $21.31
26% of jobs
$24.09 is the 75th percentile. Wages above this are outliers.
$21.31 - $24.56
26% of jobs
$24.56 - $27.82
11% of jobs
$27.82 - $31.08
4% of jobs
$31.08 - $34.33
3% of jobs
$34.33 - $37.59
2% of jobs
$37.59 - $40.84
0% of jobs
$40.84 - $44.10
0% of jobs
$44.10 - $47.36
1% of jobs
$11
$24
$47
YOUR ROLE As Manager, Customer Success you will lead a team of Customer Success Managers in providing an unparalleled customer experience, helping them to foster long-term relationships with clients through consultative interactions throughout the customer journey, including onboarding, adoption, retention and expansion. This role will collaborate closely with the Director of Customer Success to drive team goals, monitor metrics, and continuously improve processes that lead to customer retention and satisfaction. You will oversee and manage the performance and development of the team. The ideal candidate will have excellent communication skills, experience leading and motivating a team, and a deep understanding of the insurance landscape. WHAT YOU'LL DO Lead, mentor, and develop a team of Customer Success Managers dedicated to driving wholesale revenue, enhancing customer satisfaction, and ensuring the successful implementation and support of Bold Penguins products and servicesCultivates an environment of proactive support, driving your team to be consultative advisors to their agency partners and further deepening customer relationships.Identify areas of improvement and implement strategies to bolster the teams effectiveness, product knowledge, and efficiency, while also working to ensure that clients receive proactive and high-quality support.Implement and monitor strategic initiatives for various customer segments to promote product adoption, value realization, and customer satisfactionCollaborate with cross-functional teams to ensure alignment with the companys overall strategyReport regularly to the Director of Customer Success on the teams performance, customer satisfaction, and other relevant KPIs.Manage customer escalations to ensure timely resolution and maintain positive client relationships.Conduct regular performance reviews and provide ongoing coaching and feedback to CSMs.Stay up-to-date with industry trends, emerging technologies, and competitive landscape, and provide insights and recommendations to inform agent strategiesActively contribute to departmental and company goals.Perform other related duties as assigned by management.
Sourced by ZipRecruiter
Insurance services
51 - 200 Employees
Columbus, OH, US
2016
