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Email Chat Agent Jobs Near Me

Telhio Credit Union

Contact Center Service Agent

Columbus, OH · On-site

$15.75 - $21.25/hr

The Contact Center Service Agent is a convenient primary point of contact for our members. They are ... Written Correspondence (Email/Chat/Secure Messages). * Quality Assurance (Call Monitoring)

Express Wash Concepts

POS Support Agent

Etna, OH · On-site

Essential duties and responsibilities The POS Support Agent provides frontline technical support ... email, chat, or ticketing system from site locations. * Troubleshoot and resolve Tier 1 and Tier 2 ...

Express Wash Inc

POS Support Agent

Etna, OH · On-site

Essential duties and responsibilities The POS Support Agent provides frontline technical support ... email, chat, or ticketing system from site locations. * Troubleshoot and resolve Tier 1 and Tier 2 ...

German American Bancorp

Contact Center Agent

Whitehall, OH · On-site

$15.75 - $21.25/hr

Contact Center Agent Overview: As a ContactCenter Agent, you will be the first friendly person that ... Day in the Life - Everyday you answer calls, chat requests and emails from our external and ...

The Scotts Miracle-Gro Company

Agent Engineer

Marysville, OH · On-site

$13.75 - $18.50/hr

... chat, SMS, voice, email). • Implement prompt engineering, guardrails, and evaluation pipelines to ensure agents meet quality, safety, and brand standards. • Become the in-house expert on Sierra ...

Richwood Bank

Contact Center Agent

Richwood, OH · On-site

$15.50 - $21/hr

Greets customers by phone and chat pleasantly and effectively * Educates customers how to gain the ... e-mail Education * High School Diploma or GED required; college preferred * One year banking ...

Richwood Bank

Contact Center Agent

Richwood, OH · On-site

$15.50 - $21/hr

Greets customers by phone and chat pleasantly and effectively * Educates customers how to gain the ... e-mail Education * High School Diploma or GED required; college preferred * One year banking ...

Richwood Bank

Contact Center Agent

Richwood, OH

$15.50 - $21/hr

Greets customers by phone and chat pleasantly and effectively * Educates customers how to gain the ... e-mail Education * High School Diploma or GED required; college preferred * One year banking ...

The Scotts Company LLC

Agent Engineer

Marysville, OH · On-site

$140K - $164K/yr

Design agent architectures: conversation flows, tool use, RAG integration, human handoff logic, and multi-channel deployment (chat, SMS, voice, email). * Implement prompt engineering, guardrails, and ...

The Scotts Miracle Gro Company

Agent Engineer

Marysville, OH · On-site +1

$140K - $164K/yr

Design agent architectures: conversation flows, tool use, RAG integration, human handoff logic, and multi-channel deployment (chat, SMS, voice, email). * Implement prompt engineering, guardrails, and ...

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How much do email chat agent jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for email chat agent in the United States is $17.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.
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Email Chat Agent jobs near you
A map of the United States highlighting the number of Email Chat Agent job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Email Chat Agent job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Contact Center Service Agent

Telhio Credit Union

Columbus, OH • On-site

$15.25 - $20.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description


Position:
Contact Center Service Agent
Location:
330 Rush Alley
suite 500
Columbus, OH
Job Id:
1104
# of Openings:
1
Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity.
Position Summary:
The Contact Center Service Agent is a convenient primary point of contact for our members. They are the voice of Telhio representing Telhio during all phone interactions. They create and maintain a welcoming and friendly environment at all times while assisting members and potential members over the phone. They provide members with products and services to best suit them to build lasting relationships and increase products per member. They are problem solvers and solutions specialists who may also conduct various transactions. They also uphold and embody Telhio Core Values Caring, Commitment and Integrity.
Responsibilities:
  • Utilizes proper phone etiquette throughout the duration of the call.
  • Answer Queue quickly (within 30 seconds) to meet team Service Level goal.
  • Answer and handle 90% of calls being sent per individual agent.
  • Process Financial Transactions/ Account Dispute Resolution for Members: Check Holds, Transfers, Loan Payments, Visa Payments, Open and Redeem CD's, Pin Resets, Stop Pays, Close Accounts, Corporate Checks, IRA Contributions and Distributions, Shared Branching Overrides, End of Day Balancing, Research and Resolve Account Disputes.
  • Assist members with ATM and Debit/ Credit Card complications.
  • File Maintenance of Accounts Payoff Request.
  • Open and Close Accounts.
  • Written Correspondence (Email/Chat/Secure Messages).
  • Quality Assurance (Call Monitoring).
  • Displays a warm, friendly and professional manner using appropriate phone etiquette throughout the entire call.
  • Offered a product/service or investment/ Mortgage Referral.
  • Demonstrates active listening and uses effective questioning skills to gather members used.
  • Displays solid understanding of credit union products, sounding clear and confident throughout the entire call.
  • Contributes toward achieving Contact Center Goals & Objectives.
  • Conform/Comply with all applicable Telhio policies and procedures (internal controls) and Federal, State and Local regulations applicable.

What you will need:
  • High school graduate or G.E.D
  • Listening to and Reading people
  • Time Management
  • Work Style/Trait: Flexibility relative to Work Schedule and Willing to Work Overtime and some Weekends
  • Effective communication skills (oral and written)
  • Ability to operate computer terminal and phone system
  • Ability to Achieve Positive Outcomes with Upset/Anxious members
  • Ideally Knowledge of Products & Services, Process Procedures, Documentation, and Cisco Agent Phone System
  • Telhio applicants must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background

What you will earn:
  • Competitive pay
  • Benefits: several medical plan options, dental, free vision, free life and free disability insurance
  • Matching and immediately vested 401(K) plan
  • Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance
  • Opportunity for personal career growth, continued education and mentorship programs
  • Volunteer opportunities impacting the local community


Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; standing; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. Must drive occasionally.
This is a Non-Collective Bargaining Unit
Telhio is an Equal Opportunity Employer
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