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Client Success Agent Jobs in Texas (NOW HIRING)

o9 Solutions, Inc.

Client Management Director

Dallas, TX · On-site

$174K - $240K/yr

  • Medical

  • Retirement

Guide clients on deploying o9's Agentic AI capabilities, including the Post-Game Agent. * Industry ... Document success stories and best practices to support institutional knowledge and pre-sales ...

o9 Solutions, Inc.

Client Management Director

Dallas, TX

$174K - $240K/yr

  • Medical

  • Retirement

Guide clients on deploying o9's Agentic AI capabilities, including the Post-Game Agent. * Industry ... Document success stories and best practices to support institutional knowledge and pre-sales ...

o9 Solutions, Inc.

Client Management Director

Dallas, TX · On-site

$174K - $240K/yr

  • Medical

  • Retirement

Guide clients on deploying o9's Agentic AI capabilities, including the Post-Game Agent. * Industry ... Document success stories and best practices to support institutional knowledge and pre-sales ...

o9 Solutions, Inc.

Client Management Director

Dallas, TX · On-site

$174K - $240K/yr

  • Medical

  • Retirement

Guide clients on deploying o9's Agentic AI capabilities, including the Post-Game Agent. * Industry ... Document success stories and best practices to support institutional knowledge and pre-sales ...

o9 Solutions, Inc.

Client Management Director

Fort Worth, TX · On-site

$174.79 - $240.33/hr

  • Medical

  • Retirement

Drive adoption of advanced modules including Agentic AI and the Post‑Game Agent (PGA). Help ... Document success stories and best practices to support institutional knowledge and pre‑sales ...

Square Cow Moovers

Client Care Agent

Cedar Park, TX · On-site

$17 - $19/hr

  • Medical

  • Retirement

  • PTO

Join the team at Square Cow Moovers as a Client Care Agent and play a key role in driving our success. In this in-office position, your primary focus will be on delivering exceptional customer ...

Goosehead Insurance

Senior Client Support Agent

Roanoke, TX · On-site

$18 - $24/hr

Service Agent (Intro Call) The Service Agent (Intro Call) delivers front-line support through ... Success requires strong analytical ability, communication precision, and adherence to compliance ...

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All JobsClient Success Agent JobsClient Success Agent Jobs in Texas

Client Success Agent information

What is a client success agent?

A client success agent is a professional responsible for ensuring clients are satisfied with a company's products or services. They often handle onboarding, support, and relationship management, using communication skills and customer management tools to promote retention and satisfaction.

What are some common challenges faced by client success agents and how can they be addressed?

Client Success Agents often encounter challenges such as managing multiple client accounts with varying needs, handling difficult conversations when clients are dissatisfied, and balancing proactive support with reactive problem-solving. Success in this role often relies on strong organizational skills, effective communication, and the ability to prioritize tasks under pressure. Building solid relationships with clients and collaborating closely with sales, support, and product teams helps address client issues efficiently and ensures a positive client experience.

Is client success a good career?

A career as a Client Success Agent involves helping clients achieve their goals, often requiring strong communication and problem-solving skills. It can be a stable and rewarding role with opportunities for advancement, especially in industries like SaaS and technology that value customer retention and satisfaction.

What are the key skills and qualifications needed to thrive as a client success agent?

To thrive as a Client Success Agent, you need strong communication, problem-solving, and relationship management skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot and proficiency with support ticketing systems are commonly required. Exceptional empathy, patience, and a proactive approach help build trust and rapport with clients. These capabilities are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success Agent vs Customer Support Specialist?

AspectClient Success AgentCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften high school diploma or equivalent; technical knowledge may be preferred
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on retentionCommon across retail, telecom, and tech sectors for troubleshooting

The main difference is that Client Success Agents focus on proactive relationship management and client retention, while Customer Support Specialists primarily handle reactive issue resolution. Both roles require strong communication skills but serve different stages of the customer journey.

What does a client success agent do?

A Client Success Agent is responsible for ensuring that customers have a positive experience with a company's products or services. They act as a main point of contact for clients, helping to address questions, resolve issues, and provide ongoing support. Their goal is to build strong relationships, encourage customer loyalty, and help clients achieve their desired outcomes. Client Success Agents may also provide training, gather feedback, and collaborate with internal teams to improve services.

What are popular job titles related to Client Success Agent jobs in Texas?

For Client Success Agent jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Client Success Agent jobs in Texas look for?

The top searched job categories for Client Success Agent jobs in Texas are:

What cities in Texas are hiring for Client Success Agent jobs?

Cities in Texas with the most Client Success Agent job openings:

Client Success Agent jobs near you
Infographic showing various Client Success Agent job openings in Texas as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Client Management Director

o9 Solutions, Inc.

Dallas, TX • On-site

$174K - $240K/yr

Full-time

Medical, Retirement

Re-posted 13 days ago

Job description

Transforming the Future of Enterprise Planning

At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions-even billions-in value leakage, we help businesses plan smarter and faster.

This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.

About the role

The Client Management Director is the senior accountable owner of the client relationship. You ensure clients derive sustained, measurable value from the o9 platform - deepening adoption, expanding footprint, and positioning o9 as a long-term strategic partner. You will manage a portfolio of strategic accounts, working closely with client supply chain, IT, and executive leadership to translate o9 capabilities into tangible business outcomes. You will ensure client satisfaction at all stages of the o9 relationship, from initial o9 solution delivery through ongoing strategic growth, while meeting financial and performance targets for the portfolio.

What you will do for us

Client Relationship & Executive Engagement

  • Relationship ownership: Primary o9 point of contact for client supply chain and IT leadership; trusted advisor at VP and C-suite level.

  • Executive business reviews: Lead quarterly and annual reviews presenting value realized, roadmap alignment, and strategic recommendations.

  • Escalation management: Own escalations end-to-end - triage, coordinate resolution, and communicate proactively throughout.

Value Realization & Adoption

  • Value tracking: Define and monitor client outcome metrics - planning cycle time, MAPE, planner productivity, inventory health - and keep them central to every client interaction.

  • Adoption acceleration: Identify underutilized capabilities and drive activation of advanced modules including Agentic AI and the Post-Game Agent (PGA).

  • Process transformation: Help clients consolidate fragmented data environments and shift planners from manual analysis to exception-based, AI-guided workflows.

Platform Expertise & Thought Leadership

  • Deep platform knowledge: Maintain hands-on understanding of o9 supply planning, demand management, IBP, and Agentic AI to credibly advise on configuration, roadmap, and best practices.

  • AI-enabled planning advisory: Guide clients on deploying o9's Agentic AI capabilities, including the Post-Game Agent.

  • Industry relevance: Bring benchmarks, peer insights, and emerging supply chain planning trends to sharpen client strategic thinking.

Commercial Growth

  • Renewal ownership: Own renewals for assigned accounts; proactively identify risk and mobilize resources to address it.

  • Expansion pipeline: Develop opportunities across modules, business units, geographies, and Agentic AI deployments; partner with Sales to convert.

  • Commercial negotiation: Lead contract renewals, SOW expansions, and new SaaS component additions.

Cross-Functional Collaboration

  • Internal advocacy: Represent client needs to Product, Engineering, and Delivery to ensure feedback informs the o9 roadmap.

  • Delivery partnership: Work with implementation teams during active projects to maintain relationship continuity and expectation alignment.

  • Knowledge sharing: Document success stories and best practices to support institutional knowledge and pre-sales activities.

What you will have

Required

  • 10+ years in supply chain planning, enterprise software client success, or management consulting with direct S&OP / IBP exposure.

  • Proven track record managing complex, senior-level client relationships in enterprise SaaS or supply chain technology.

  • Strong IBP fundamentals: demand planning, supply planning, capacity planning, financial integration, and SIOP process design.

  • Track record of driving platform adoption, expanding account footprint, and delivering measurable client outcomes.

  • Excellent executive communication skills across technical and non-technical audiences.

  • Fluency with planning KPIs: MAPE, FVA, WOS, EOH, and service level.

Preferred

  • Experience with o9 or comparable platforms (SAP IBP, Kinaxis, Blue Yonder, Anaplan).

  • Exposure to AI-powered planning tools and Agentic AI in supply chain contexts.

  • APICS CPIM or CSCP certification, or equivalent.

  • Experience with ERP integration contexts (SAP S/4HANA, Oracle) within planning tool deployments.

What we'll do for you...

  • Competitive salary and benefits. This position at o9 Solutions has an annual salary range of $174,787.00 - $240,332.00.

  • Stock options to eligible candidates

  • High growth organization - very strong entrepreneurial culture and no corporate politics

  • Support network: Work with a team you can learn from and every day

  • Diversity: We pride ourselves on our international working environment

  • Social: Fun after-work activities like Friday Socials. If you're in the office, feel free to join these events in person.

  • Food and drink: Enjoy healthy snacks, fresh fruit, teas and coffees on us.

  • Work Life Balance: https://youtu.be/IHSZeUPATBA?feature=shared

  • Feel part of A team: https://youtu.be/QbjtgaCyhes?feature=shared

  • Impact the planet positively: https://www.youtube.com/watch?v=-ylSC6LNZy0

This position at o9 Solutions has an annual salary range of $178,283-$245,140. Additionally, you may be eligible to participate in our medical, retirement, and other company-sponsored benefits.**The above information reflects the expected base salary range, although the lower and upper bounds may vary based on location, skills, experience, certifications, licenses, or other relevant factors.

More about us...

At o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels-hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations.

With a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world. Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value.

o9 is an equal-opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. Join us as we continue our growth journey!

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