ZipRecruiter

Log In

2

Remote Customer Success Jobs in Texas (NOW HIRING)

NinjaOne

Manager, Customer Success

Austin, TX · On-site +1

As a Manager, Customer Success, you will be responsible for overseeing the performance of your team ... Hybrid remote in Austin, TX . In the office 4-days per week. What You'll be Doing Team Leadership ...

Centerbase

Director Customer Success

Dallas, TX · On-site +1

$145K - $185K/yr

... and remote) * Build and develop a world-class team by hiring, coaching, and developing the ... Develop effective Customer Success and Consulting motions to drive adoption & enablement, upsell ...

Melio

Customer Success Manager

Austin, TX · Remote

Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any ...

HiddenLayer

Customer Success Manager

Austin, TX · Remote

Customer Success Manager- Remote ABOUT THE ROLE: You'll be the go-to person for a portfolio of enterprise accounts, making sure every customer feels supported, informed, and set up for success. You ...

Kofile Inc.

Customer Success Manager

Dallas, TX · On-site +1

The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...

QAD, Inc.

Customer Success Manager

Dallas, TX · On-site +1

$85K - $110K/yr

Role based in the US: 100% remote Work authorization requiered/ we do not offer sponsorship Customer Success Manager role at QAD is to drive customer retention and growth via adoption, support and ...

QAD, Inc.

Customer Success Manager

Dallas, TX · Remote

Role based in the US: 100% remote Work authorization requiered/ we do not offer sponsorship Customer Success Manager role at QAD is to drive customer retention and growth via adoption, support and ...

Kastle Systems

Customer Success Manager

Dallas, TX · Remote

Kastle's integrated security solution, including access control, video, and remote video monitoring ... and Customer Success teams to develop sales plans that enhance customer engagement and drive ...

Certinia

Customer Success Operations Manager

Austin, TX · On-site +1

$106K - $157K/yr

Customer Success Operations Manager Remote US WHO WE ARE Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and ...

DealHub

Customer Success Manager

Austin, TX · On-site +1

Have 5+ years of proven experience as a Customer Success Manager from Saas companies - is a must * Have proven hands-on experience with leading onboarding and implementation processes * Have proven ...

ASSA ABLOY

Director of Customer Success

Austin, TX · Remote

Austin, TX/Phoenix, AZ (Remote) Team: Customer Success Managers, Support Level: Leadership team member About SiteOwl SiteOwl is a physical security lifecycle management SaaS platform, part of ASSA ...

Intuit

Customer Success Manager (Services)

Frisco, TX · On-site +1

The QuickBooks Services Customer Success team is focused on engaging, driving value and feature ... California Remote (Not Bay Area) $126,000- $170,500 Illinois Remote $114,000- $154,500 Mountain ...

Autodesk

$68K - $122K/yr

Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill ... You will be fully remote with travel expected up to 35% * Display sincere curiosity to understand ...

next page

Showing results 1-20

All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Texas

Remote Customer Success information

See Texas salary details

$30.3K

$77.4K

$130.4K

How much do remote customer success jobs pay per year?

As of Sep 15, 2026, the average yearly pay for remote customer success in Texas is $77,387.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,400.00 and $92,200.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in Texas?

The most popular types of Customer Success jobs in Texas are:

What are popular job titles related to Remote Customer Success jobs in Texas?

For Remote Customer Success jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success jobs in Texas look for?

The top searched job categories for Remote Customer Success jobs in Texas are:

What cities in Texas are hiring for Remote Customer Success jobs?

Cities in Texas with the most Remote Customer Success job openings:

Infographic showing various Remote Customer Success job openings in Texas as of September 2026, with employment types broken down into 78% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $77,387 per year, or $37.2 per hour.

Manager, Customer Success

Austin, TX • On-site, Remote

NinjaOne
Software Development • 201 - 500 employees
Learn more about NinjaOneexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Description
About the Role
As NinjaOne continues its remarkable growth journey, we are seeking a dynamic Manager of Customer Success to lead and inspire a team of Account Managers. This role is critical in driving the success of our customer relationships, ensuring exceptional service, and achieving growth targets. You will play a pivotal role in shaping our account management strategies and fostering a customer-centric culture within the team. As a Manager, Customer Success, you will be responsible for overseeing the performance of your team, ensuring they build and maintain strong, long-lasting customer relationships and achieve their business objectives.
Location: Hybrid remote in Austin, TX. In the office 4-days per week.
What You'll be Doing
Team Leadership and Development:
  • Hire, lead, mentor, and develop a team of Account Managers, providing guidance and support to help them achieve their goals.
  • Set and maintain KPIs and performance targets, conduct regular performance reviews and check-ins, and create development plans to boost team skills and growth, supported by continuous training and resource sharing.
  • Foster a collaborative and high-performance culture within the team, promoting accountability, creativity, and continuous improvement.

Strategic Account Management:
  • Oversee the management of a portfolio of our largest and most important customers, ensuring high levels of satisfaction and retention.
  • Establish and maintain executive-level relationships with key customers, acting as a trusted advisor and point of escalation.
  • Analyze product usage data and customer feedback to identify trends, opportunities for improvement, and potential risks. Implement strategies to enhance product adoption and reduce churn.

Drive Customer Growth:
  • Develop and execute strategic plans to identify and capitalize on renewals, cross-sell and up-sell opportunities within the customer base.
  • Establish and uphold KPIs that ensure the team conducts regular check-ins and touchpoints with customers, addressing their needs and capturing opportunities for additional expansion and growth.
  • Collaborate with Sales, Marketing, Product, Support, and Services teams to drive customer success and optimize the customer journey.

Operational Excellence:
  • Utilize Salesforce to track team activities, forecast opportunities, and communicate account status and progress accurately.
  • Maintain detailed records of team performance, customer interactions, KPI's and growth metrics. Regularly report on these metrics to senior management to facilitate data-driven decisions.
  • Implement best practices for account management processes, ensuring consistency, efficiency, and scalability.

Customer Advocacy:
  • Act as a customer advocate, championing their needs and feedback within the organization.
  • Influence and inspire customers by presenting tailored solutions that drive their success and loyalty.
  • Proactively resolve customer issues and escalations, ensuring a high level of customer satisfaction.
  • Other duties as needed.

About You
  • 2-3 years' experience as an Account Manager or Customer Success Manager in the b2b SaaS space.
  • Proven people leadership experience directly managing a team of Account Managers or similar customer-facing roles.
  • Exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections.
  • Strong analytical mindset with the ability to identify root causes and develop adequate solutions quickly.
  • Customer-focused, with a passion for providing exceptional service and value.
  • High levels of organization and the ability to prioritize tasks effectively.
  • Ability to work collaboratively with cross-functional teams and influence without direct authority.
  • Excellent written and verbal communication skills.
  • Experience in the SaaS/cloud industry or within the IT industry is a plus.
  • Experience with Salesforce,
  • You align with the demonstrated values that have made Ninja great: Curiosity, Integrity, Kindness, Humility, Innovation, and are committed to reinforcing and growing this mindset on your teams.

About us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You'll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunities for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#LI-SC1
#LI-Hybrid
#BI-Hybrid

Apply