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Account Success Manager Jobs in Texas (NOW HIRING)

Doist

Technical Customer Success Manager

Dallas, TX · On-site

$110 - $160/hr

Partner with Product, Engineering, Support, and Sales teams to drive account success. What we ... Manager, Technical Account Manager, or related customer-facing technical role. * 5+ years ...

New

MDVIP LLC

Success Manager

Dallas, TX

This is a field based, performance driven role designed for professionals with prior experience in sales, account management, operations, or revenue focused customer success with a track record of ...

MDVIP LLC

Success Manager

Dallas, TX · On-site

This is a field based, performance driven role designed for professionals with prior experience in sales, account management, operations, or revenue focused customer success with a track record of ...

MDVIP

Success Manager

Dallas, TX · On-site

This is a field based, performance driven role designed for professionals with prior experience in sales, account management, operations, or revenue focused customer success with a track record of ...

Altametrics

Restaurant Success Manager

Fort Worth, TX · On-site

Restaurant Success Manager As a Restaurant Success Manager at Altametrics, you will be responsible ... Act as the primary point of contact for assigned accounts, ensuring customer satisfaction and ...

DealHub Ltd

Customer Success Manager

Austin, TX · On-site

$95 - $145/hr

Customer Success Manager Customer Success Austin, Texas, Austin Description DealHub is leading in ... Drive upsell and expansion opportunities within existing accounts, working closely with the Sales ...

New

Shield AI

Senior Manager, Customer Success

Dallas, TX · On-site

This position will also lead the Aircraft Division Critical Accounts Program, establishing the ... Manage, coach, and develop a team of Customer Success Managers responsible for customer adoption ...

Schlumberger

Customer Success Manager

Houston, TX · On-site

Role Description: The Customer Success Manager is responsible for ensuring the success ... X-Sell within designated accounts. * Feedback Collection: Gather customer feedback to provide ...

SWIVEL

Customer Success Manager

San Antonio, TX

SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success ... Partners with accounts teams (Account VPs and Account Managers) to uncover cross-selling and ...

SWBC

Customer Success Manager

San Antonio, TX

As a Customer Success Manager (CSM), you will be an essential part of Software as a Service (SaaS ... Partners with accounts teams (Account VPs and Account Managers) to uncover cross-selling and ...

IMPACT DIRECTORS LLC

Client Success Manager

Houston, TX · On-site

$16 - $18/hr

Client Success Manager Houston, Texas Impact Directors LLC Full-Time Position Pay: $16.00 - $18.00 ... Track lead activity, account communication workflows, and client coordination records through ...

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Account Success Manager information

See Texas salary details

$27.5K

$61.3K

$98.8K

How much do account success manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for account success manager in Texas is $61,318.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $73,100.00 per year, depending on experience, location, and employer.

What is an account success manager?

An Account Success Manager is a professional responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. They work closely with customers to understand their needs, provide solutions, and help them realize value from the company's offerings. Their role often includes onboarding, training, ongoing support, and serving as the main point of contact for client concerns. By fostering strong relationships, Account Success Managers help improve customer satisfaction and retention. They may also identify opportunities for account growth and upselling.

How does an account success manager typically collaborate with other teams to ensure client satisfaction?

Account Success Managers work closely with cross-functional teams such as sales, product, and customer support to address client needs and ensure ongoing satisfaction. They often serve as the main point of contact for clients, relaying feedback and coordinating solutions internally. Regular meetings and updates with these departments are common to stay aligned on client goals, address issues proactively, and identify opportunities for upselling or process improvements. This collaborative approach helps maintain strong client relationships and drives overall business success.

What are the key skills and qualifications needed to thrive as an account success manager, and why are they important?

To thrive as an Account Success Manager, you need strong relationship management, problem-solving abilities, and a background in business or customer service, often supported by a relevant degree. Familiarity with CRM software (like Salesforce), data analytics tools, and account management platforms is typically required. Exceptional communication, empathy, and proactive organizational skills help set top performers apart in this role. These competencies are crucial for building trust, ensuring client satisfaction, and driving long-term account growth.

What is the difference between Account Success Manager vs Customer Success Manager?

AspectAccount Success ManagerCustomer Success Manager
Primary FocusManaging specific client accounts to ensure retention and growthOverseeing overall customer experience and satisfaction across multiple accounts
Work EnvironmentOften client-facing, working closely with key accountsCollaborative, cross-functional teams, broader customer base
Required CredentialsRelevant industry experience, communication skillsSimilar credentials, often with customer service or account management background

While both roles focus on client success, the Account Success Manager concentrates on specific accounts to foster growth and retention, whereas the Customer Success Manager oversees the overall customer experience across multiple clients. Both roles require strong communication skills and industry knowledge, but their scope and daily responsibilities differ.

What are popular job titles related to Account Success Manager jobs in Texas?

For Account Success Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Account Success Manager jobs in Texas look for?

The top searched job categories for Account Success Manager jobs in Texas are:

What cities in Texas are hiring for Account Success Manager jobs?

Cities in Texas with the most Account Success Manager job openings:

Account Success Manager jobs near you
Infographic showing various Account Success Manager job openings in Texas as of August 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $61,318 per year, or $29.5 per hour.

Customer Success Manager (Enterprise Accounts)

EnerStar Solutions

Houston, TX • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Position Summary
EnerStar Solutions is seeking a Customer Success Manager to own, retain, strengthen and grow relationships with the Starlink Division's key customers. The initial portfolio will focus on EnerStar's top 20% of accounts, with additional accounts assigned as the division scales.
This is an account-ownership role, not a customer-service coordinator position. Following a structured handoff from Sales and implementation, the Customer Success Manager becomes the primary commercial and relationship owner for assigned customers. The role is accountable for customer value, retention, satisfaction, renewals, account health, structured business reviews and appropriate growth within existing accounts.
The successful candidate will be proactive, commercially minded, highly organized and comfortable working with enterprise, government, healthcare, oil and gas, emergency-response and other remote-industry customers across the United States and Canada.
This role is ideal for candidates who enjoy building long-term customer partnerships, leading strategic business reviews, driving customer retention, and identifying growth opportunities within enterprise accounts. You will serve as the primary relationship owner for a portfolio of key customers across North America.
Customer Ownership Model
  • Sales executives remain focused primarily on prospecting, developing and closing new customers.
  • After implementation and a documented handoff, the Customer Success Manager owns the day-to-day relationship, customer success plan, renewals and routine growth within the assigned account.
  • Routine additions of kits, managed services and established EnerStar offerings are handled directly by the Customer Success Manager.
  • The originating sales executive may be brought back into major enterprise expansions, strategic opportunities, competitive pursuits or technically complex solutions, with responsibilities agreed at the outset.
  • Account assignments, transfer timing, revenue credit and commission treatment will be documented through a separate Sales-to-CSM account-transition policy.

Key Responsibilities
Customer Retention and Account Health
  • Own customer retention and recurring-revenue protection for the assigned portfolio.
  • Build and maintain account success plans covering customer objectives, stakeholders, services, locations, equipment, risks, renewals and growth potential.
  • Monitor account health, kit activations, service utilization, support activity, billing concerns, contract commitments and upcoming renewals.
  • Identify customers at risk and lead recovery plans before service or relationship issues result in cancellations.
  • Maintain regular contact with key customer stakeholders, normally monthly or biweekly depending on account size, activity and risk.
  • Lead renewal planning well in advance of contract expiry and coordinate internal approvals, pricing and documentation.

Existing-Account Growth
  • Own routine expansion within assigned accounts, including additional kits, data plans, EnerStar 360 managed services and other established offerings.
  • Identify unmet customer needs and recommend practical solutions that improve customer outcomes and increase account value.
  • Prepare and coordinate routine quotations, order requirements and internal fulfillment for existing customers.
  • Develop account-growth plans and maintain a reliable forecast of expected additions, renewals and expansion revenue.
  • Engage the appropriate sales executive, technical leader or executive sponsor for major, strategic, competitive or complex opportunities.
  • Ensure growth recommendations are based on genuine customer value and do not compromise trust or long-term retention.

Customer Satisfaction and Advocacy
  • Serve as the primary relationship contact following implementation and account handoff.
  • Measure, document and report customer satisfaction consistently.
  • Coordinate internal resources to resolve escalated service, operational, technical, shipping or billing issues.
  • Ensure customers receive timely communication, realistic expectations and clear ownership during escalations.
  • Follow up after major installations, service incidents and material account changes.
  • Collect customer feedback, identify recurring themes and recommend improvements to EnerStar's services and processes.
  • Develop reference, testimonial and case-study opportunities in coordination with Marketing and with customer approval.

Quarterly Business Reviews
  • Plan and conduct QBRs for assigned strategic and top-tier Starlink customers according to the approved account cadence.
  • Prepare account-specific reporting on service performance, active kits, data usage, support activity, billing, upcoming requirements, risks and growth opportunities.
  • Present relevant Starlink developments, EnerStar 360 services, new products and technology options in a practical customer context.
  • Document customer commitments, internal action items, owners and completion dates and ensure follow-through.
  • Provide management with a quarterly summary of QBR completion, customer health, retention risk, renewals and account-growth opportunities.

Internal Coordination and Administration
  • Work closely with Sales during account transition while allowing sales executives to remain focused on new-customer acquisition.
  • Partner with the NOC, Operations, Engineering, Logistics and Field Services teams to coordinate customer requirements and resolve issues.
  • Work with Accounting to identify billing concerns and support professional resolution before they affect the customer relationship.
  • Maintain complete and accurate customer records, contacts, opportunities, activities, forecasts and action items in the CRM.
  • Help improve customer onboarding, account handoffs, renewal processes, customer reporting and internal escalation practices.
  • Additional duties and responsibilities as identified.

Qualifications
  • Five or more years of experience in customer success, strategic account management, telecommunications, managed services, SaaS or a related field.
  • Experience owning enterprise or multi-location customer relationships, including retention, renewals and account growth.
  • Strong executive-level communication, relationship-management and presentation skills.
  • Demonstrated success improving retention, customer satisfaction and existing-account revenue.
  • Commercial judgment and the ability to recognize when an opportunity can be handled directly and when Sales or technical leadership should be engaged.
  • Ability to understand technical services and explain them in practical business terms.
  • Strong organization, follow-through, forecasting and problem-solving skills.
  • Experience conducting QBRs and working with CRM, quoting and reporting systems.
  • Ability to coordinate effectively across several departments without direct authority.
  • Experience in satellite communications, telecommunications, managed connectivity, oil and gas, government, healthcare or emergency response is an asset.
  • Bachelor's degree or equivalent relevant experience preferred.

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