About the job Senior Strategic Customer Success Manager Senior Strategic Customer Success Manager ... Experience in workforce development, skills-based learning, or EdTech. * Organized, self-motivated ...
About the job Senior Strategic Customer Success Manager Senior Strategic Customer Success Manager ... Experience in workforce development, skills-based learning, or EdTech. * Organized, self-motivated ...
Senior Strategic Customer Success Manager Remote (Hybrid near Draper, UT or Westlake/Dallas, TX) ... Experience in workforce development, skills-based learning, or EdTech. * Organized, self-motivated ...
Senior Strategic Customer Success Manager Remote (Hybrid near Draper, UT or Westlake/Dallas, TX) ... Experience in workforce development, skills-based learning, or EdTech. * Organized, self-motivated ...
We are Customer Success Manager in Draper, UT, or Westlake/Dallas, TX MUST HAVE: * Bachelor ... Experience in workforce development, skills-based learning, or EdTech * 3-5 years of progressive ...
Quick apply
We are Customer Success Manager in Draper, UT, or Westlake/Dallas, TX MUST HAVE: * Bachelor ... Experience in workforce development, skills-based learning, or EdTech * 3-5 years of progressive ...
Customer success manager Westlake, Texas hold Experience level: Mid-senior Experience required: 3 ... Experience in workforce development, skills-based learning, or EdTech Bachelor's Degree in Sales ...
Customer success manager Westlake, Texas hold Experience level: Mid-senior Experience required: 3 ... Experience in workforce development, skills-based learning, or EdTech Bachelor's Degree in Sales ...
Customer Success Manager
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Customer Success Manager Customer Success Austin, Texas, Austin Description DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest ...
Customer Success Manager
Austin, TX · On-site
$95 - $145/hr
Customer Success Manager Customer Success Austin, Texas, Austin Description DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest ...
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Customer Success Manager The Senior Strategic CSM owns the Customer Lifecycle for a set of ... Experience in workforce development, skills-based learning, or EdTech. Bachelor's Degree in Sales ...
Customer success manager hold
Roanoke, TX · On-site
Customer Success Manager The Senior Strategic CSM owns the Customer Lifecycle for a set of ... Experience in workforce development, skills-based learning, or EdTech. Bachelor's Degree in Sales ...
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The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...
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The Customer Success Manager is the primary point of contact for existing customers and responsible for the successful onboarding of new accounts. The Customer Success Manager will help the customer ...
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The Customer Success Manager is the primary point of contact for existing customers and responsible for the successful onboarding of new accounts. The Customer Success Manager will help the customer ...
The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...
The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...
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Houston, TX · On-site
The Customer Success Manager is responsible for ensuring the success, satisfaction, and ongoing value realization of Energy Companies using our Global Oil & Gas SaaS solutions. This role requires a ...
The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...
Quick apply
The Customer Success Manager (CSM) serves as the strategic owner of the post-sale customer journey for Kleio, ensuring customers achieve measurable business outcomes through successful onboarding ...
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...
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Customer Success Manager In Houston About Welligence: Welligence Energy Analytics is a fast-growing market intelligence firm that combines machine learning with deep industry expertise to deliver ...
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Austin, TX · On-site
Customer Success Manager In Houston About Welligence: Welligence Energy Analytics is a fast-growing market intelligence firm that combines machine learning with deep industry expertise to deliver ...
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San Antonio, TX · On-site
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...
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San Antonio, TX · On-site
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...
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San Antonio, TX · On-site
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...
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San Antonio, TX · On-site
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...
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Waco, TX · On-site
- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...
Customer Success Manager
Waco, TX · On-site
- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...
Customer Success Manager
Waco, TX · Remote
- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...
Customer Success Manager
Waco, TX · Remote
- Customer Success Manager Reports To: Director of Customer Success Location: Remote Position Type: Full-Time Position Summary As a Customer Success Manager, you will be responsible for nurturing and ...
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...
Customer Success Manager Edtech information
What is a customer success manager edtech?
A Customer Success Manager (CSM) in Edtech ensures that schools, educators, or institutions maximize the value of the company's educational technology products. They build strong relationships with clients, provide onboarding and training, address concerns, and help drive product adoption. The role involves proactive support, usage monitoring, and collaborating with internal teams to enhance customer satisfaction. Ultimately, their goal is to ensure long-term customer retention and success with the platform.
What does a customer success manager edtech do?
A typical day for a Customer Success Manager in Edtech involves onboarding new users, conducting training sessions or webinars, and responding to customer inquiries or concerns. You’ll proactively check in with schools, educators, or administrators to ensure they are successfully adopting the platform, while also monitoring usage data to identify opportunities for improvement. Collaboration with product, sales, and technical support teams is common, as you’ll help relay user feedback or escalate complex issues. This role is dynamic and combines client-facing work with strategic problem-solving to drive user satisfaction and platform engagement.
What are the key skills and qualifications needed to thrive as a customer success manager edtech?
To thrive as a Customer Success Manager Edtech, you typically need experience in customer relationship management, education technology platforms, and a bachelor’s degree in a relevant field such as education, business, or communications. Familiarity with CRM software (like Salesforce or HubSpot), learning management systems (LMS), and analytics tools is often required. Excellent problem-solving, communication, and interpersonal skills help you build trust with clients and guide them toward success. These capabilities ensure you can help educational institutions or users maximize their value from the platform, leading to greater satisfaction and retention.
What are popular job titles related to Customer Success Manager Edtech jobs in Texas?
For Customer Success Manager Edtech jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Customer Success Manager Edtech jobs in Texas look for?
The top searched job categories for Customer Success Manager Edtech jobs in Texas are:
What cities in Texas are hiring for Customer Success Manager Edtech jobs?
Cities in Texas with the most Customer Success Manager Edtech job openings:
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Medical, PTO
Re-posted 8 days ago
Job description
About the job Senior Strategic Customer Success Manager
Senior Strategic Customer Success Manager
Remote (Hybrid near Draper, UT or Westlake/Dallas, TX)
Job Summary
The Senior Strategic Customer Success Manager (CSM) is responsible for owning the customer lifecycle for a portfolio of strategic accounts from onboarding and implementation through adoption, renewal, and growth. This role requires building strong, trusted relationships, ensuring measurable business outcomes, and acting as a customer advocate. The CSM will collaborate closely with Sales and other internal teams to design and execute customer success plans that drive long-term value and retention.
Responsibilities
- Serve as the primary point of contact for strategic accounts, overseeing onboarding, adoption, renewal, and expansion.
- Anticipate customer needs and proactively address challenges to ensure seamless account health and retention.
- Successfully onboard customers by guiding deployment, adoption, and full utilization of services.
- Monitor customer experience using internal tools and metrics, taking timely action to improve satisfaction and value realization.
- Act as a trusted advisor, building strong executive-level relationships and helping customers define and achieve success.
- Collaborate with Account Executives, Account Managers, and cross-functional partners to align customer success efforts with growth strategies.
- Facilitate business reviews, trainings, webinars, and other key engagements to drive customer adoption and outcomes.
- Respond directly to technical inquiries when possible, or coordinate with internal experts to resolve customer issues.
- Prepare and deliver compelling presentations tailored to customer needs and goals.
- Travel up to 50% as required to support customer engagements.
- Bachelors degree in Sales or equivalent professional experience.
- 35 years of progressive experience in customer success, sales, consulting, or technical enablement.
- Strong background working with Gainsight and Salesforce.
- Experience implementing new processes within customer success functions.
- Proven ability to build executive-level relationships and drive adoption within enterprise accounts.
- Understanding of SaaS environments, including license management, onboarding, training, and success measurement.
- Excellent communication, customer service, and presentation skills.
- Experience in workforce development, skills-based learning, or EdTech.
- Organized, self-motivated, and capable of thriving in a fast-paced, entrepreneurial environment.
- Technical aptitude with development and IT solutions.
- Experience facilitating executive business reviews and strategy sessions.
- Prior success navigating complex enterprise customer relationships.
- Remote role with hybrid expectations for applicants located within 45 miles of Draper, UT, or Westlake/Dallas, TX offices (on-site Tuesday - Thursday; remote flexibility Monday & Friday).
- Mission-driven culture focused on innovation and lifelong learning.
- Blended remote and hybrid workplace flexibility.
- Strong commitment to diversity, belonging, and team member growth.
- Comprehensive benefits including competitive compensation, medical coverage, unlimited PTO, Summer Fridays, wellness reimbursements, professional development funds, and more.