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Client Success Agent Jobs in Virginia (NOW HIRING)

CapCenter

Real Estate Agent

Glen Allen, VA · On-site

$50K - $180K/yr

Strong communication skills that are proactive and organized are paramount for agent and client success. Analytical skills are necessary as the agent will develop valuation and negotiating ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

The Mvix Client Success Team has a job for you! We turn clients' days around by: * Troubleshooting their hardware and software products, remotely * Training clients on how to use our technology more ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

The Mvix Client Success Team has a job for you! We turn clients' days around by: * Troubleshooting their hardware and software products, remotely * Training clients on how to use our technology more ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

The Mvix Client Success Team has a job for you! We turn clients' days around by: * Troubleshooting their hardware and software products, remotely * Training clients on how to use our technology more ...

Mvix

Help Desk Agent

Sterling, VA · On-site

$17.25 - $22/hr

The Mvix Client Success Team has a job for you! We turn clients days around by: * Troubleshooting their hardware and software products, remotely * Training clients on how to use our technology more ...

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All JobsClient Success Agent JobsClient Success Agent Jobs in Virginia

Client Success Agent information

What is a client success agent?

A client success agent is a professional responsible for ensuring clients are satisfied with a company's products or services. They often handle onboarding, support, and relationship management, using communication skills and customer management tools to promote retention and satisfaction.

What are some common challenges faced by client success agents and how can they be addressed?

Client Success Agents often encounter challenges such as managing multiple client accounts with varying needs, handling difficult conversations when clients are dissatisfied, and balancing proactive support with reactive problem-solving. Success in this role often relies on strong organizational skills, effective communication, and the ability to prioritize tasks under pressure. Building solid relationships with clients and collaborating closely with sales, support, and product teams helps address client issues efficiently and ensures a positive client experience.

Is client success a good career?

A career as a Client Success Agent involves helping clients achieve their goals, often requiring strong communication and problem-solving skills. It can be a stable and rewarding role with opportunities for advancement, especially in industries like SaaS and technology that value customer retention and satisfaction.

What are the key skills and qualifications needed to thrive as a client success agent?

To thrive as a Client Success Agent, you need strong communication, problem-solving, and relationship management skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot and proficiency with support ticketing systems are commonly required. Exceptional empathy, patience, and a proactive approach help build trust and rapport with clients. These capabilities are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success Agent vs Customer Support Specialist?

AspectClient Success AgentCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften high school diploma or equivalent; technical knowledge may be preferred
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on retentionCommon across retail, telecom, and tech sectors for troubleshooting

The main difference is that Client Success Agents focus on proactive relationship management and client retention, while Customer Support Specialists primarily handle reactive issue resolution. Both roles require strong communication skills but serve different stages of the customer journey.

What does a client success agent do?

A Client Success Agent is responsible for ensuring that customers have a positive experience with a company's products or services. They act as a main point of contact for clients, helping to address questions, resolve issues, and provide ongoing support. Their goal is to build strong relationships, encourage customer loyalty, and help clients achieve their desired outcomes. Client Success Agents may also provide training, gather feedback, and collaborate with internal teams to improve services.
What are popular job titles related to Client Success Agent jobs in Virginia? For Client Success Agent jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Client Success Agent jobs in Virginia look for? The top searched job categories for Client Success Agent jobs in Virginia are:
What cities in Virginia are hiring for Client Success Agent jobs? Cities in Virginia with the most Client Success Agent job openings:
Client Success Agent jobs near you
Infographic showing various Client Success Agent job openings in Virginia as of June 2026, with employment types broken down into 79% Full Time, 2% Part Time, and 19% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Real Estate Listing Manager - Operations & Client Success

Reynolds EmpowerHome Team

Chantilly, VA

$55K/yr

Full-time

Posted 22 days ago

Job description

Join One of America's Top Real Estate Teams

Do you thrive in a fast-paced environment where organization, communication, and attention to detail make all the difference?

Are you the type of person who loves creating systems, solving problems before they happen, and delivering an incredible client experience?

If so, we want to meet you.

EmpowerHome Team is one of the nation's top-performing real estate organizations, helping thousands of families buy and sell homes every year. We are looking for an experienced Listing Manager who can own the listing process from signed agreement through going live on the market while delivering white-glove service to clients.

This isn't an administrative assistant position.

This is a leadership role responsible for ensuring every listing launches flawlessly, every client feels cared for, and every agent can focus on selling while you manage the operational details behind the scenes.

Preferred Experience

Ideal candidates may have experience as a:

  • Listing Manager

  • Listing Coordinator

  • Transaction Coordinator

  • Real Estate Operations Manager

  • Client Success Manager

  • Escrow Coordinator

  • Executive Assistant

  • Operations Coordinator

  • Closing Coordinator

  • Project Manager

Experience with MLS, Dotloop, SkySlope, Salesforce, Brivity, Follow Up Boss, CINC, or similar real estate systems is a plus.

Why EmpowerHome?

When you join EmpowerHome, you're joining one of the fastest-growing real estate organizations in the country.

We provide:

  • Competitive salary

  • Performance bonuses

  • Health benefits

  • Paid time off

  • Career advancement opportunities

  • Professional development

  • Supportive leadership

  • Team-first culture

  • Opportunity to grow with an expanding national organization

Compensation:

$45,000 - $55,000 yearly


Responsibilities:What You'll Do

You'll own every step of the listing process, including:

  • Coordinate all listing paperwork and contracts

  • Schedule photographers, videographers, stagers, inspectors, and vendors

  • Ensure every listing launches on time

  • Communicate with sellers throughout the listing process

  • Manage timelines and deadlines

  • Coordinate MLS entry and listing compliance

  • Maintain accurate CRM records

  • Problem solve when unexpected issues arise

  • Work directly with agents, clients, and vendors

  • Deliver an exceptional customer experience


Qualifications:What Makes You a Great Fit

We're looking for someone who is:

  • Extremely organized

  • Detail-oriented

  • Calm under pressure

  • Excellent at multitasking

  • Customer-service obsessed

  • A proactive problem solver

  • Comfortable managing multiple deadlines

  • Tech savvy

  • A strong communicator


About Company

Why Join Reynolds EmpowerHome Team?

  • Ranked Top 10 Real Estate Team in the U.S. (RealTrends – Sales Volume)
  • #1 Female-Led Real Estate Team Nationwide
  • Backed by a nationally recognized brand
  • Mission-driven culture focused on growth, performance, and client success

Apply Today

If you’re ready to grow your real estate career, close more deals, and increase your income, we want to hear from you.

Submit your application now to start working with motivated buyers and a team that sets you up for success.