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Client Success Agent Jobs in California (NOW HIRING)

Compass

Associate Manager, Agent Experience

Los Angeles, CA · On-site

$90K - $100K/yr

S. degree * 3-5 years in client success or relationship management * 1-2 years of team management experience * Experience with Zendesk and Salesforce offerings * Impeccable attention to operational ...

New

Sphinx

Forward Deployed Engineer

San Francisco, CA · On-site

... client success. Qualifications : Required : • You solve problems end-to-end: Our team owns features vertically. You'll architect agent behaviors, build backend systems, optimize ML pipelines, and ...

Compass

Associate Manager, Agent Experience

Los Angeles, CA · On-site

$90K - $100K/yr

S. degree * 3-5 years in client success or relationship management * 1-2 years of team management experience * Experience with Zendesk and Salesforce offerings * Impeccable attention to operational ...

New

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Client Success Agent information

What is a client success agent?

A client success agent is a professional responsible for ensuring clients are satisfied with a company's products or services. They often handle onboarding, support, and relationship management, using communication skills and customer management tools to promote retention and satisfaction.

What are some common challenges faced by client success agents and how can they be addressed?

Client Success Agents often encounter challenges such as managing multiple client accounts with varying needs, handling difficult conversations when clients are dissatisfied, and balancing proactive support with reactive problem-solving. Success in this role often relies on strong organizational skills, effective communication, and the ability to prioritize tasks under pressure. Building solid relationships with clients and collaborating closely with sales, support, and product teams helps address client issues efficiently and ensures a positive client experience.

Is client success a good career?

A career as a Client Success Agent involves helping clients achieve their goals, often requiring strong communication and problem-solving skills. It can be a stable and rewarding role with opportunities for advancement, especially in industries like SaaS and technology that value customer retention and satisfaction.

What are the key skills and qualifications needed to thrive as a client success agent?

To thrive as a Client Success Agent, you need strong communication, problem-solving, and relationship management skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM software such as Salesforce or HubSpot and proficiency with support ticketing systems are commonly required. Exceptional empathy, patience, and a proactive approach help build trust and rapport with clients. These capabilities are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success Agent vs Customer Support Specialist?

AspectClient Success AgentCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften high school diploma or equivalent; technical knowledge may be preferred
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on retentionCommon across retail, telecom, and tech sectors for troubleshooting

The main difference is that Client Success Agents focus on proactive relationship management and client retention, while Customer Support Specialists primarily handle reactive issue resolution. Both roles require strong communication skills but serve different stages of the customer journey.

What does a client success agent do?

A Client Success Agent is responsible for ensuring that customers have a positive experience with a company's products or services. They act as a main point of contact for clients, helping to address questions, resolve issues, and provide ongoing support. Their goal is to build strong relationships, encourage customer loyalty, and help clients achieve their desired outcomes. Client Success Agents may also provide training, gather feedback, and collaborate with internal teams to improve services.

What are popular job titles related to Client Success Agent jobs in California?

For Client Success Agent jobs in California, the most frequently searched job titles are:

What job categories do people searching Client Success Agent jobs in California look for?

The top searched job categories for Client Success Agent jobs in California are:

What cities in California are hiring for Client Success Agent jobs?

Cities in California with the most Client Success Agent job openings:

Client Success Agent jobs near you
Infographic showing various Client Success Agent job openings in California as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, 2% Temporary, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution.

Associate Manager, Agent Experience

Compass

Los Angeles, CA • On-site

$90K - $100K/yr

Full-time

Posted 2 days ago

New

Compass Real Estate rating

9.3

Company rating: 9.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

5th of 202 rated real estate companies

Job description

As an Associate Manager on the Agent Experience team at Compass, you will oversee the agent experience by leading a collaborative cross-departmental team providing best-in-class agent support. As an in-house brand ambassador, you will work with regional and market-based leaders of our talented teams including sales managers, marketing strategists, product engineers, and real estate experts to anticipate agents' needs and create innovative solutions. You will assist in ensuring our offices run smoothly and are well kept.  You will ensure that your team is delivering a great customer experience via agent onboarding, delivering on marketing requests, product trainings and more.  You'll develop a nuanced understanding of agents' businesses and operational needs and will work closely with senior Compass leadership to continuously improve our agent resources and offerings.

Please note: This role is 100% in office in Los Angeles, CA.

At Compass You Will:

  • Coach, train and lead a team of Agent Experience Managers & Agent Experience Coordinators
  • Assist in office management needs by being the escalation point for your team of Agent Experience Coordinators manning the front desks
  • Own the market-level new agent orientation experience, ensuring the team is executing comprehensive preparation to deliver a smooth transition experience, and setting the bar high for the agent experience at Compass
  • Own Compass product and program adoption goals, diagnosing if regional go-to-market plans are effective and adjusting/iterating where necessary
  • Responsible for ensuring OCRs & KPIs are met for the direct reports you oversee
  • Manage and create operational process and efficiency from conception through implementation and ongoing facilitation
  • Ensure that the team provides exceptional marketing support to the customers & ensure AEMs have the proper training to be successful
  • Partner with Director of Operations and senior Compass leadership to monitor agent satisfaction and organizational OCRs
  • Build strong relationships with agents to act as a point of escalation and thought partner
  • Master best practices and drive change management in partnership with multiple departments
  • Assist with prioritization of projects, onboardings, and initiatives
  • Build robust training materials for new hires to ensure successful integration into compass.
  • Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For:

  • B.A. or B.S. degree
  • 3-5 years in client success or relationship management
  • 1-2 years of team management experience
  • Experience with Zendesk and Salesforce offerings 
  • Impeccable attention to operational detail and problem-solving skills
  • Team player adept at collaborating with others
  • Self-starter attitude and ability to exercise judgment and problem-solve with minimal supervision
  • Continuous desire to improve existing processes and develop creative solutions
  • Exceptional written and verbal communication
  • 1-2 years experience in real estate brokerage industry or technology a plus

Compensation:

The salary pay range for this position is $90,000-$100,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met. 

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