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Digital Client Success Manager Jobs in Illinois (NOW HIRING)

WOWK-TV

Client Success Manager

Chicago, IL · On-site

$48K - $58K/yr

The Client Success Manager serves as a client-facing strategic advisor for Nexstar's largest ... Digital media campaign experience required; prior client-facing experience preferred. Agency or ...

Tribune Media

Client Success Manager

Chicago, IL · On-site

$48K - $58K/yr

The Client Success Manager serves as a client-facing strategic advisor for Nexstar's largest ... Digital media campaign experience required; prior client-facing experience preferred. Agency or ...

84.51

Client Success Manager

Chicago, IL · On-site

$95K - $125K/yr

Lead Client Success Manager Cincinnati, OH; Chicago, IL 84.51 is a retail data science, insights and media company. We help The Kroger Co., consumer packaged goods companies, agencies, publishers and ...

84.51

Client Success Manager

Chicago, IL · On-site

$95K - $125K/yr

Lead Client Success Manager Cincinnati, OH; Chicago, IL 84.51 is a retail data science, insights and media company. We help The Kroger Co., consumer packaged goods companies, agencies, publishers and ...

Ritchie Bros.

Senior Client Success Manager

Westchester, IL · On-site

$79K - $118K/yr

The Senior Client Success Manager is a strategic role responsible for managing a portfolio of high ... Through its auction sites in 13 countries and digital platform, RB Global serves customers in more ...

Rundoo

Client Success Manager

Chicago, IL · On-site

$117 - $130/hr

Chicago (in-office 4x/week) As a Client Success Manager at Rundoo, you own the relationship with a book of live clients after they go live--independent paint, hardware, and farm & feed stores that ...

Rundoo

Client Success Manager

Chicago, IL · On-site

$117K - $130K/yr

Chicago (in-office 4x/week) As a Client Success Manager at Rundoo, you own the relationship with a book of live clients after they go live-independent paint, hardware, and farm & feed stores that now ...

Renalogic

Client Success Manager

Chicago, IL · On-site +1

$85K - $95K/yr

Director of Client Success Location:US; fully remote with some travel Who We Are Renalogic is dedicated to helping our clients manage the human and financial costs of chronic kidney disease. To help ...

Renalogic

Client Success Manager

Chicago, IL · On-site +1

$85K - $95K/yr

Director of Client Success Location:US; fully remote with some travel Who We Are Renalogic is dedicated to helping our clients manage the human and financial costs of chronic kidney disease. To help ...

Nexxen

Client Success Manager

Chicago, IL · On-site

$75 - $95/hr

The Client Success Manager at Nexxen owns two core functions: managed service campaign management and programmatic PMP deal execution. As the primary point of contact for a portfolio of advertiser ...

Trivium

Client Success Manager

Chicago, IL · Remote

You have real agency experience managing clients in digital marketing - SEO, paid social, or both ... Requirements What you've done * 3+ years in a CSM, account management, or client success role ...

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All JobsDigital Client Success JobsDigital Client Success Manager JobsDigital Client Success Manager Jobs in Illinois

Digital Client Success Manager information

What is a digital client success manager?

A Digital Client Success Manager is a professional responsible for ensuring customers achieve their desired outcomes when using a company's digital products or services. They act as the main point of contact for clients, helping them navigate digital platforms, resolve issues, and maximize value. Their role includes onboarding new clients, monitoring engagement and satisfaction, providing training or resources, and collecting feedback to improve services. By fostering strong relationships, they help drive customer retention and growth for the business.

How does a digital client success manager typically collaborate with other departments to ensure client satisfaction?

As a Digital Client Success Manager, you’ll often work closely with sales, marketing, product, and support teams to provide a seamless client experience. You’ll relay client feedback to product teams for improvements, partner with sales to identify upsell opportunities, and coordinate with support to resolve technical issues promptly. This cross-functional collaboration is essential for anticipating client needs, addressing challenges proactively, and maximizing client retention and satisfaction.

What are the key skills and qualifications needed to thrive as a digital client success manager, and why are they important?

To thrive as a Digital Client Success Manager, you need expertise in client relationship management, digital marketing fundamentals, and a bachelor's degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce, analytics tools such as Google Analytics, and project management software is typically required. Exceptional communication, problem-solving, and proactive organizational skills set top performers apart in this role. These skills are essential for building lasting client relationships, driving digital campaign success, and ensuring client satisfaction in a competitive digital landscape.

What is the difference between Digital Client Success Manager vs Customer Success Manager?

AspectDigital Client Success ManagerCustomer Success Manager
CredentialsRelevant certifications in digital marketing, SaaS, or customer successSimilar certifications in customer success or account management
Work EnvironmentPrimarily digital platforms, remote or hybrid settingsOffice-based or remote, client-facing roles
Employer & IndustryTech, SaaS, digital marketing agenciesTech, SaaS, various service industries
Search & Comparison IntentOften compared for digital-focused rolesBroader customer success roles

The Digital Client Success Manager focuses on managing client relationships primarily through digital channels, emphasizing online engagement and SaaS solutions. In contrast, the Customer Success Manager may handle a wider range of client interactions, including in-person meetings and broader industries. Both roles require similar skills and certifications but differ mainly in their digital focus and work environment.

What are popular job titles related to Digital Client Success Manager jobs in Illinois?

For Digital Client Success Manager jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Digital Client Success Manager jobs in Illinois look for?

The top searched job categories for Digital Client Success Manager jobs in Illinois are:

What cities in Illinois are hiring for Digital Client Success Manager jobs?

Cities in Illinois with the most Digital Client Success Manager job openings:

Digital Client Success Manager jobs near you
Infographic showing various Digital Client Success Manager job openings in Illinois as of August 2026, with employment types broken down into 100% Full Time. Highlights an 82% In-person, and 18% Remote job distribution.

Client Success Manager

CCC Intelligent Solutions, Inc.

Chicago, IL • On-site, Remote

Full-time

Medical, Retirement, PTO

Re-posted 16 days ago

Job description

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we're making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We're pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.
The Role
At CCC, Client Success is a commercial growth function. Twenty-seven of the top 30 insurance carriers run on CCC. Our Client Success team is responsible for helping customers realize value from their investment, drive adoption, and achieve meaningful business outcomes.
We are actively hiring for multiple Client Success Manager roles across our organization, including Product Client Success Managers, Strategic Client Success Managers, and other client-facing success positions. Opportunities exist across a range of levels, from early-career professionals building deep product expertise to experienced client success leaders managing executive relationships and driving strategic business outcomes.
Regardless of role or level, successful candidates are curious, analytical, commercially minded, and passionate about helping customers maximize value from CCC solutions. Specific responsibilities and account assignments will vary based on the role, level, and business need.
Salary range is:
$78,556 - $120,000.00
This position is bonus and/or commission eligible.
Key Responsibilities:
Depending on the role and level, responsibilities may include:
  • Drive customer adoption, utilization, and value realization across CCC solutions
  • Build trusted relationships with customer stakeholders and become a strategic advisor
  • Develop expertise in CCC products, workflows, and customer use cases
  • Identify opportunities to improve outcomes, close usage gaps, and expand product adoption
  • Lead business reviews, success planning, and outcome-focused customer conversations
  • Analyze customer usage data and trends to identify risks and opportunities
  • Partner with Sales, Product, Support, and Operations teams to advance customer objectives
  • Support renewal, retention, and growth efforts through proactive customer engagement
  • Create and execute customer success plans that align business goals with solution capabilities
  • Serve as the voice of the customer and advocate for continuous improvement

How Success Is Measured:
  • Time to Value: Helping customers achieve meaningful outcomes quickly
  • Adoption: Increased utilization and engagement across CCC solutions
  • Customer Outcomes: Demonstrated business value and measurable results
  • Retention & Growth: Strong renewal performance and expansion within existing accounts
  • Customer Satisfaction: Building trusted relationships and long-term partnerships

Requirements:
Qualifications may vary depending on the position and level. Ideal candidates will bring:
  • Experience in Client Success, Account Management, Product Success, Implementation, Consulting, or related customer-facing roles
  • Experience working in SaaS, technology, or enterprise software environments
  • Strong analytical and problem-solving skills with the ability to turn data into action
  • Ability to communicate complex concepts in a clear and customer-focused manner
  • Curiosity, adaptability, and comfort operating in ambiguity
  • A commercial mindset focused on customer outcomes and business value
  • Strong relationship-building and stakeholder management skills
  • Ability to collaborate effectively across cross-functional teams

Additional qualifications for more senior opportunities may include:
  • Experience leading executive-level customer relationships
  • Ownership of strategic accounts, portfolios, or renewal outcomes
  • Experience presenting to VP and C-level stakeholders
  • Deep expertise in driving adoption, retention, and growth within enterprise customer environments

#NOINDEED
Interview Policy & Privacy Notice:
A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.
About CCC's Commitment to Employees:
CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC's success.
CCC offers competitive compensation and benefits to support you and your families, including:
  • 401K Match
  • Paid time off
  • Annual Incentive Plan Performance Bonus
  • Comprehensive health insurance
  • Adoption Assistance
  • Tuition Reimbursement
  • Wellness Programs
  • Stock Purchase Plan options
  • Employee Resource Groups

For more information about our benefits, please check out our careers site.
Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here
If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.

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