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Digital Client Success Manager Jobs in Springfield, IL

Wolters Kluwer

Customer Success Manager

Springfield, IL · On-site

At least three years in a similar role (Client Service/Account Management/Customer Success/Sales ... We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help ...

Wolters Kluwer

Customer Success Manager

Springfield, IL · On-site

At least three years in a similar role (Client Service/Account Management/Customer Success/Sales ... We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help ...

Wolters Kluwer

Customer Success Manager

Springfield, IL · On-site

At least three years in a similar role (Client Service/Account Management/Customer Success/Sales ... We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help ...

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All JobsDigital Client Success JobsDigital Client Success Manager JobsDigital Client Success Manager Jobs in Springfield, IL

Digital Client Success Manager information

See Springfield, IL salary details

$14.4K

$92.1K

$162.5K

How much do digital client success manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for digital client success manager in Springfield, IL is $92,093.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,900.00 and $113,500.00 per year, depending on experience, location, and employer.

What is a digital client success manager?

A Digital Client Success Manager is a professional responsible for ensuring customers achieve their desired outcomes when using a company's digital products or services. They act as the main point of contact for clients, helping them navigate digital platforms, resolve issues, and maximize value. Their role includes onboarding new clients, monitoring engagement and satisfaction, providing training or resources, and collecting feedback to improve services. By fostering strong relationships, they help drive customer retention and growth for the business.

How does a digital client success manager typically collaborate with other departments to ensure client satisfaction?

As a Digital Client Success Manager, you’ll often work closely with sales, marketing, product, and support teams to provide a seamless client experience. You’ll relay client feedback to product teams for improvements, partner with sales to identify upsell opportunities, and coordinate with support to resolve technical issues promptly. This cross-functional collaboration is essential for anticipating client needs, addressing challenges proactively, and maximizing client retention and satisfaction.

What are the key skills and qualifications needed to thrive as a digital client success manager, and why are they important?

To thrive as a Digital Client Success Manager, you need expertise in client relationship management, digital marketing fundamentals, and a bachelor's degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce, analytics tools such as Google Analytics, and project management software is typically required. Exceptional communication, problem-solving, and proactive organizational skills set top performers apart in this role. These skills are essential for building lasting client relationships, driving digital campaign success, and ensuring client satisfaction in a competitive digital landscape.

What is the difference between Digital Client Success Manager vs Customer Success Manager?

AspectDigital Client Success ManagerCustomer Success Manager
CredentialsRelevant certifications in digital marketing, SaaS, or customer successSimilar certifications in customer success or account management
Work EnvironmentPrimarily digital platforms, remote or hybrid settingsOffice-based or remote, client-facing roles
Employer & IndustryTech, SaaS, digital marketing agenciesTech, SaaS, various service industries
Search & Comparison IntentOften compared for digital-focused rolesBroader customer success roles

The Digital Client Success Manager focuses on managing client relationships primarily through digital channels, emphasizing online engagement and SaaS solutions. In contrast, the Customer Success Manager may handle a wider range of client interactions, including in-person meetings and broader industries. Both roles require similar skills and certifications but differ mainly in their digital focus and work environment.

What are popular job titles related to Digital Client Success Manager jobs in Springfield, IL?

For Digital Client Success Manager jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Digital Client Success Manager jobs in Springfield, IL look for?

The top searched job categories for Digital Client Success Manager jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Digital Client Success Manager jobs?

Cities near Springfield, IL with the most Digital Client Success Manager job openings:

Digital Client Success Manager jobs near you

Client Success Manager

Globe Life: Moore Organizations

Springfield, IL • On-site

Full-time

Posted 23 days ago

Job description

◾Educate union and credit union members on the value of life insurance and basic financial literacy

◾Conduct virtual client meetings using warm, pre-qualified leads (no cold calling)

◾Provide tailored coverage recommendations that meet each family's needs

◾Build and manage your own client portfolio with guidance from experienced mentors

◾Track performance and progress using our internal systems and support tools

◾Represent the values of Service Over Sales, putting clients’ well-being first

◾Participate in incentive programs, team competitions, and leadership summits

◾At least 18 years old and legally authorized to work in the U.S.

◾Able to pass a background check

◾Tech-savvy and comfortable using Zoom and digital tools

◾Motivated to learn, grow, and help others

◾Strong communicator with an interest in finance, education, or social impact

◾Experience in leadership, customer service, or peer mentoring is a plus

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