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Digital Client Success Manager Jobs in Springfield, IL

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Onboarding IAM - Ent

Springfield, IL · Remote

In this hybrid role, you'll serve as both an Inside Account Manager (IAM) and Client Experience ... What Success Looks Like Successful OIAMs: * Build lasting customer relationships based on trust and ...

GFI Digital

Sales Representative

Springfield, IL · On-site

$49K - $70K/yr

For over 25 years, GFI Digital has helped businesses operate smarter through managed IT, print ... success. If you're competitive, coachable, and ready to build a high-income sales career with real ...

GFI Digital

Sales Representative

Springfield, IL · On-site

$49K - $70K/yr

For over 25 years, GFI Digital has helped businesses operate smarter through managed IT, print ... success. If you're competitive, coachable, and ready to build a high-income sales career with real ...

GFI Digital

Sales Representative

Springfield, IL · On-site

$49K - $70K/yr

For over 25 years, GFI Digital has helped businesses operate smarter through managed IT, print ... success. If you're competitive, coachable, and ready to build a high-income sales career with real ...

GFI Digital

Sales Representative

Springfield, IL · On-site

$49K - $70K/yr

For over 25 years, GFI Digital has helped businesses operate smarter through managed IT, print ... success. If you're competitive, coachable, and ready to build a high-income sales career with real ...

GFI Digital

Account Executive

Springfield, IL · On-site

$49K - $70K/yr

For over 25 years, GFI Digital has helped businesses operate smarter through managed IT, print ... success. If you're competitive, coachable, and ready to build a high-income sales career with real ...

GFI Digital

Account Executive

Springfield, IL · On-site

$49K - $70K/yr

For over 25 years, GFI Digital has helped businesses operate smarter through managed IT, print ... success. If you're competitive, coachable, and ready to build a high-income sales career with real ...

GFI Digital

Sales Representative

Springfield, IL · On-site

$49K - $70K/yr

For over 25 years, GFI Digital has helped businesses operate smarter through managed IT, print ... success. If you're competitive, coachable, and ready to build a high-income sales career with real ...

GFI Digital

Account Executive

Springfield, IL · On-site

$49K - $70K/yr

For over 25 years, GFI Digital has helped businesses operate smarter through managed IT, print ... success. If you're competitive, coachable, and ready to build a high-income sales career with real ...

GFI Digital

Sales Representative

Springfield, IL · On-site

$49K - $70K/yr

For over 25 years, GFI Digital has helped businesses operate smarter through managed IT, print ... success. If you're competitive, coachable, and ready to build a high-income sales career with real ...

Hansoninc

Senior Geotechnical Engineer

Springfield, IL · On-site

The belief in sustainability within our company's practices creates a focus on client success and ... Manage multiple projects simultaneously, ensuring delivery within budget, schedule, and quality ...

Hansoninc

Deputy CAD Administrator

Springfield, IL · On-site +1

$50/hr

The belief in sustainability within our company's practices creates a focus on client success and ... Support file management, project setup, and directory structures in coordination with client ...

Hansoninc

Site Civil Engineer

Springfield, IL · On-site +1

The belief in sustainability within our company's practices creates a focus on client success and ... Opportunity to manage and develop junior staff. * Work with project managers to develop project ...

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Showing results 21-40

All JobsDigital Client Success JobsDigital Client Success Manager JobsDigital Client Success Manager Jobs in Springfield, IL

Digital Client Success Manager information

See Springfield, IL salary details

$14.4K

$92.1K

$162.5K

How much do digital client success manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for digital client success manager in Springfield, IL is $92,093.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,900.00 and $113,500.00 per year, depending on experience, location, and employer.

What is a digital client success manager?

A Digital Client Success Manager is a professional responsible for ensuring customers achieve their desired outcomes when using a company's digital products or services. They act as the main point of contact for clients, helping them navigate digital platforms, resolve issues, and maximize value. Their role includes onboarding new clients, monitoring engagement and satisfaction, providing training or resources, and collecting feedback to improve services. By fostering strong relationships, they help drive customer retention and growth for the business.

How does a digital client success manager typically collaborate with other departments to ensure client satisfaction?

As a Digital Client Success Manager, you’ll often work closely with sales, marketing, product, and support teams to provide a seamless client experience. You’ll relay client feedback to product teams for improvements, partner with sales to identify upsell opportunities, and coordinate with support to resolve technical issues promptly. This cross-functional collaboration is essential for anticipating client needs, addressing challenges proactively, and maximizing client retention and satisfaction.

What are the key skills and qualifications needed to thrive as a digital client success manager, and why are they important?

To thrive as a Digital Client Success Manager, you need expertise in client relationship management, digital marketing fundamentals, and a bachelor's degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce, analytics tools such as Google Analytics, and project management software is typically required. Exceptional communication, problem-solving, and proactive organizational skills set top performers apart in this role. These skills are essential for building lasting client relationships, driving digital campaign success, and ensuring client satisfaction in a competitive digital landscape.

What is the difference between Digital Client Success Manager vs Customer Success Manager?

AspectDigital Client Success ManagerCustomer Success Manager
CredentialsRelevant certifications in digital marketing, SaaS, or customer successSimilar certifications in customer success or account management
Work EnvironmentPrimarily digital platforms, remote or hybrid settingsOffice-based or remote, client-facing roles
Employer & IndustryTech, SaaS, digital marketing agenciesTech, SaaS, various service industries
Search & Comparison IntentOften compared for digital-focused rolesBroader customer success roles

The Digital Client Success Manager focuses on managing client relationships primarily through digital channels, emphasizing online engagement and SaaS solutions. In contrast, the Customer Success Manager may handle a wider range of client interactions, including in-person meetings and broader industries. Both roles require similar skills and certifications but differ mainly in their digital focus and work environment.

What are popular job titles related to Digital Client Success Manager jobs in Springfield, IL?

For Digital Client Success Manager jobs in Springfield, IL, the most frequently searched job titles are:

What job categories do people searching Digital Client Success Manager jobs in Springfield, IL look for?

The top searched job categories for Digital Client Success Manager jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Digital Client Success Manager jobs?

Cities near Springfield, IL with the most Digital Client Success Manager job openings:

Digital Client Success Manager jobs near you

Territory Manager (IL, Springfield)

Charlie Health

Springfield, IL • Hybrid

$65K - $80K/yr

Full-time

Re-posted 8 days ago

Key responsibilities

  • Develop and operationalize GTM strategy for efficient new market penetration

  • Create, build, and manage relationships with referral sources across priority markets

  • Go in the field 4 - 5 days/week to lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships

Charlie Health rating

8.5

Company rating: 8.5 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

About the Role

Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment. Our Outreach team members are the lifeblood of our business; they know our product, partners, and patients better than anyone. In this role, you'll be joining a team of passionate professionals who are dedicated wholeheartedly to our mission. 

You'll build relationships with clinical partners in your local community and provide much-needed resources to thousands of people struggling with their mental health. You'll be a champion of Charlie Health and ensure that every possible patient, parent, and provider can access our programs. While this work can be challenging, we set the bar high knowing that every decision we make directly impacts our communities. 

In your role, you'll have unparalleled responsibility while collaborating with sharp, spirited, and ambitious coworkers, with room for everyone to excel and grow in their careers. You'll also receive competitive benefits, ensuring you have the resources to thrive both personally and professionally. 

At Charlie Health, we believe in leading with our "why" and connecting with our purpose every day. Join us to find not only a career but a calling.

Responsibilities
  • Develop and operationalize GTM strategy for efficient new market penetration
  • Create, build, and manage relationships with referral sources across priority markets
  • Go in the field 4 - 5 days/week to lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships
  • Design strategies to better support and engage referral partners across different channels
  • Deepen Charlie Health's penetration across existing partnerships
  • Attend and lead various educational meetings, marketing presentations, and networking events both in person and via conference call
  • Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies
  • Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals
Requirements
  • Must be based near Springfield, IL
  • Must be fluent in English 
  • You have 1-4 years proven sales experience - owning & overachieving KPIs is a plus
  • Experience working with or selling to healthcare organizations a plus
  • Ability to travel locally with reliable transportation & valid drivers license (within ~1 hour driving distance) 4-5 days/week for meetings with potential referral partners 
  • Ability to energize, advise & persuade senior corporate personnel 
  • Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
  • Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
  • Experience with Microsoft Office, Salesforce & Zoom is a plus
Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here. 

Additional Information

The total target base compensation for this role will be between $65,000 and $80,000 per year at the commencement of employment. In addition to base compensation, this role offers an uncapped performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. #LI-HYBRID

What Charlie Health employees say

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