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Graduate Customer Success Manager Jobs in Springfield, IL

CSC Corptax

Client Success Manager

Springfield, IL · Remote

Client Success Manager Remote-Americas Monday to Friday 9:00 am to 6:00 pm or 10:00 am to 7:00 pm ... The CSM role is a customer-focused professional with the drive to understand tax technology and ...

Kong

Sales Strategy and Operations Manager

Springfield, IL · Remote

$130K - $160K/yr

Participate in regular meetings with Marketing, Customer Success, Finance, Legal, and various other ... BA/BS in a quantitative field, MBA, or related graduate degree a plus * If you don't meet all of ...

Connection

Onboarding IAM - Ent

Springfield, IL

$22.28 - $27.85/hr

If a customer is looking for a better way to manage their warehouse inventory, equip their ... Works to identify contacts in other departments 5. Trains new EAEs for success and ensures their ...

160 Driving Academy

Student Success Advisor

Springfield, IL · On-site

$25 - $27.50/hr

We graduate at an 88% first-time pass rate because we take the work personally. Behind every one of ... Strong customer service and communication skills. * Ability to manage a student caseload and follow ...

Memorial Health

RN - New Graduate

Springfield, IL · On-site

$30.23 - $48.37/hr

... success. What You'll Do: * Provide compassionate, evidence-based nursing care that makes a real ... Graduate of an accredited nursing program (BSN preferred) * Active or pending RN license in ...

Memorial Health

RN - New Graduate

Springfield, IL

$30.23 - $48.37/hr

... success. What You'll Do: * Provide compassionate, evidence-based nursing care that makes a real ... Graduate of an accredited nursing program (BSN preferred) * Active or pending RN license in ...

Joink

Accounts Receivable Manager

Taylorville, IL · Remote

$80K - $90K/yr

Collaborate cross-functionally with Finance, Sales, Customer Success, and Operations Requirements ... Direct experience managing non-pay processes (dunning, suspension, disconnect/reconnect) * Deep ...

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All JobsGraduate Customer Success JobsGraduate Customer Success Manager JobsGraduate Customer Success Manager Jobs in Springfield, IL

Graduate Customer Success Manager information

See Springfield, IL salary details

$32.2K

$82.3K

$138.8K

How much do graduate customer success manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for graduate customer success manager in Springfield, IL is $82,326.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Graduate Customer Success Manager, and why are they important?

To thrive as a Graduate Customer Success Manager, you need strong communication skills, a customer-focused mindset, and a relevant degree such as business or marketing. Familiarity with Customer Relationship Management (CRM) systems like Salesforce and proficiency in data analysis tools are commonly required. Standout candidates also demonstrate problem-solving abilities, empathy, and adaptability when supporting clients. These skills are crucial for fostering long-term customer relationships, ensuring client satisfaction, and driving business growth.

What is a typical CSM salary?

A typical salary for a Graduate Customer Success Manager ranges from $50,000 to $70,000 annually, depending on location, company size, and industry. Entry-level CSMs often receive additional benefits such as performance bonuses and training opportunities to develop skills in customer relationship management and SaaS tools.

Will AI replace CSM?

AI cannot fully replace Customer Success Managers (CSMs), as their role involves building relationships, understanding customer needs, and providing personalized support that requires emotional intelligence and complex problem-solving. AI tools can assist CSMs by automating routine tasks and providing data insights, but the human element remains essential for effective customer engagement and retention.

How to become a Customer Success Manager with no experience?

To become a Customer Success Manager with no experience, focus on developing strong communication and problem-solving skills, gain familiarity with customer relationship management (CRM) tools, and pursue relevant certifications such as Customer Success Certification. Entry-level roles or internships in customer service or support can also provide valuable experience and understanding of client needs.

What are the typical career progression paths for a Graduate Customer Success Manager?

Graduate Customer Success Managers often begin by managing a portfolio of smaller client accounts and learning the fundamentals of customer engagement, onboarding, and support. With experience, many move into roles such as Senior Customer Success Manager, Customer Success Team Lead, or even Customer Success Operations. The role offers opportunities to develop skills in relationship management, product expertise, and cross-functional collaboration, which can also open doors to positions in sales, account management, or product management. Proactive performance, strong communication, and a record of client satisfaction are key drivers for advancement.

Is being a CSM stressful?

Being a Customer Success Manager (CSM) can be stressful due to managing client relationships, meeting retention targets, and handling customer issues. The role often requires strong communication skills, problem-solving, and the ability to work under pressure, but workload and stress levels vary depending on company size and industry. Effective time management and support tools can help mitigate stress in this position.

What is a Graduate Customer Success Manager?

A Graduate Customer Success Manager is an entry-level professional who helps clients get the most value from a company's products or services. Their role involves onboarding new customers, providing ongoing support, and ensuring customer satisfaction to encourage retention and loyalty. They often work closely with sales, support, and product teams to address customer needs and feedback. This position is ideal for recent graduates looking to start a career in customer relations and account management. Training and mentorship are typically provided to help them develop the necessary skills.

What is the difference between Graduate Customer Success Manager vs Customer Support Specialist?

AspectGraduate Customer Success ManagerCustomer Support Specialist
Required CredentialsBachelor's degree, some certifications in customer success or related fieldsHigh school diploma or equivalent, relevant technical or product knowledge
Work EnvironmentCollaborative, client-facing, strategic focusTechnical, troubleshooting, reactive support
Employer & Industry UsageTech companies, SaaS providers, startupsIT firms, telecom, software companies
Search & Comparison IntentUnderstanding entry-level customer success rolesTechnical support roles, troubleshooting careers

The Graduate Customer Success Manager typically focuses on building relationships, onboarding clients, and ensuring product adoption, often requiring a degree and some certifications. In contrast, a Customer Support Specialist handles technical issues, troubleshooting, and reactive support. Both roles are common in tech and SaaS industries, but they serve different functions within customer engagement and support teams.

What are popular job titles related to Graduate Customer Success Manager jobs in Springfield, IL? For Graduate Customer Success Manager jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Graduate Customer Success Manager jobs in Springfield, IL look for? The top searched job categories for Graduate Customer Success Manager jobs in Springfield, IL are:
Graduate Customer Success Manager jobs near you
Client Success Manager

Client Success Manager

CSC Corptax

Springfield, IL • Remote

Full-time

PTO

Re-posted 18 days ago

Job description

Client Success Manager

Remote-Americas

Monday to Friday 9:00 am to 6:00 pm or 10:00 am to 7:00 pm 

The Client Success Manager (CSM) is a developmental level position within the CSC Corptax Support organization primarily responsible for working with Corptax customers and focused on building and managing strong, long-term relationships with an assigned group of customers while also supporting the broader Corptax customer base.

The CSM role is a customer-focused professional with the drive to understand tax technology and deliver high-quality client support. It includes becoming a trusted advisor to clients, helping them maximize their investment in Corptax products and services, while also playing a key role in driving product adoption, satisfaction, and retention.

The primary role is to respond to all customer inquiries regardless of the inbound support channel: online case, phone, email, chat, etc. for product and workflow questions.   This role will occasionally require overtime, including weekends based on customer filing trends/needs.  A rotating on-call will be required.  Travel is not typically required for this position. 

What you will be doing: 

  • Build positive and long-term relationships with our clients. Manage a moderate number of customers while maintaining high customer satisfaction. Ensure a minimum of three proactive, non-support case-related contacts per customer assignment per year.

  • Understand customer needs and provide personalized support to assigned customers or other customers as requested based on areas of specialization/expertise and customer need. 

  • Respond to and provide appropriate solutions to intermediate level customer inquiries while maintaining moderate case closure rates.

  • Collaborate with team members in a fast-paced environment.

  • Work under clearly defined guidelines, with moderate supervision, making sound decisions and confirming your conclusions with more senior level team members prior to execution.

  • Document all customer issues in the Corptax case tracking system and assign or document appropriate solutions to the customer issue. 

  • Review knowledge base solutions within professional expertise to ensure overall quality of our resources and digital support capabilities.

  • Develop proficiency in all Corptax products and follow our recommended best practices regarding using our products.

  • Perform triage and release testing, as required, of customer scenarios both prior to and after a new Corptax product release. Testing is a shared responsibility, including triage of new product releases and identifying potential software enhancements. 

  • Assist on various project assignments related to the support of the Corptax products. 

  • Learn newly released products and supplemental update changes and experiment with potential internal solutions. 

  • Demonstrate consistently exemplary standards of ethical conduct. 

  • Promote a culture of cooperation, collaboration, and connection within the support team, as well as globally with other CSC business units. 

What technical skills, experience, and qualifications do you need? 

  • Position requires 3-4 years of relevant software application experience, ideally in tax software support.
  • Bachelor's degree in accounting or tax preferred but will consider relevant experience with a bias toward backgrounds including a strong knowledge of tax and accounting applications. Master's in taxation and/or CPA certification is a plus.
  • Some knowledge of and experience with procedures and processes in corporate tax departments.
  • Proficiency with Microsoft products.
  • Ability to quickly learn Corptax applications.
  • High standards of customer service and support, honesty and integrity.
  • Ability to work independently and as part of a team, possessing moderate conflict resolution and negotiation skills to provide positive customer experiences.
  • Ability to use active listening, critical thinking, and initiative in identifying, addressing and resolving day-to-day issues and challenges. 
  • Excellent time management and priority setting skills with the ability to easily move between multiple activities while driving all activities to successful completion.
  • Analytical, with an eye for detail, and curious, with a drive to investigate and find answers to the right questions. 
  • Strong communication skills - both written and verbal
  • Strong interpersonal skills.
  • Self-motivated with a drive for continuous improvement.

*At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $64,793.35 to $72, 328.92. 

#CustomerSupportjobs

#Tax

#Remote

#CSCCorptaxCareers

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. 

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

At CSC, we're always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It's also the reason we're the trusted partner of many of the world's most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That's why we are the leading provider of business administration and compliance solutions.
  • CSC is a great place to work with smart and dedicated people.
  • We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In's Best Places to Work.
  • We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
  • Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
  • CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
  • As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

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