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Graduate Customer Success Manager Jobs in Springfield, IL

Owens Corning

Sr Area Sales Manager

Springfield, IL · On-site

$79K - $109K/yr

Demonstrated success managing the full sales cycle, including prospecting, relationship management, and closing opportunities. * Experience developing and executing territory or customer strategies ...

Owens Corning

Sr Area Sales Manager

Springfield, IL · Remote

$79K - $109K/yr

Demonstrated success managing the full sales cycle, including prospecting, relationship management, and closing opportunities. * Experience developing and executing territory or customer strategies ...

Danaher

Product Manager Internships

Springfield, IL

... our product portfolio's success. What You Might Work On * Assisting in the development and ... Students currently pursuing an MBA or related graduate degree * Strong analytical and problem ...

U.S. Navy

LOGISTICS & SUPPLY MANAGER

Springfield, IL

... success. You'll always be thinking ahead and will know what people want before they do--and you'll ... High school graduate or equivalent * 17 years of age or older General qualifications may vary ...

Ruler Foods

CUSTOMER SVC/SHIFT LEADER

Springfield, IL · On-site

Must be able to oversee the total store operations in absence of Store Manager and Store Managers ... That's why we strive to provide the ingredients you need to create your own recipe for success at ...

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All JobsGraduate Customer Success JobsGraduate Customer Success Manager JobsGraduate Customer Success Manager Jobs in Springfield, IL

Graduate Customer Success Manager information

See Springfield, IL salary details

$32.2K

$82.3K

$138.8K

How much do graduate customer success manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for graduate customer success manager in Springfield, IL is $82,326.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Graduate Customer Success Manager, and why are they important?

To thrive as a Graduate Customer Success Manager, you need strong communication skills, a customer-focused mindset, and a relevant degree such as business or marketing. Familiarity with Customer Relationship Management (CRM) systems like Salesforce and proficiency in data analysis tools are commonly required. Standout candidates also demonstrate problem-solving abilities, empathy, and adaptability when supporting clients. These skills are crucial for fostering long-term customer relationships, ensuring client satisfaction, and driving business growth.

How to be a customer success manager with no experience?

To become a customer success manager with no experience, focus on developing strong communication, problem-solving, and interpersonal skills. Gaining familiarity with customer relationship management (CRM) tools and earning relevant certifications can also improve your chances, along with gaining experience through internships or entry-level roles in customer service or support.

What is the career path after CSM?

After working as a Customer Success Manager, professionals often advance to roles such as Senior Customer Success Manager, Customer Success Director, or Account Executive. They may also transition into product management, sales, or operations roles, leveraging their client relationship and strategic skills. Career progression typically involves gaining leadership experience, industry knowledge, and sometimes certifications like CS-BC or PMP.

What are the typical career progression paths for a Graduate Customer Success Manager?

Graduate Customer Success Managers often begin by managing a portfolio of smaller client accounts and learning the fundamentals of customer engagement, onboarding, and support. With experience, many move into roles such as Senior Customer Success Manager, Customer Success Team Lead, or even Customer Success Operations. The role offers opportunities to develop skills in relationship management, product expertise, and cross-functional collaboration, which can also open doors to positions in sales, account management, or product management. Proactive performance, strong communication, and a record of client satisfaction are key drivers for advancement.

What degree do I need to be a customer success manager?

A graduate customer success manager typically holds a bachelor's degree in fields such as business, marketing, communications, or related areas. While a specific degree is not always required, relevant skills, experience in customer service, and knowledge of CRM tools are important for success in this role.

How much does a CSM get paid?

A Graduate Customer Success Manager typically earns between $50,000 and $70,000 annually, depending on the industry, location, and company size. Entry-level CSMs may start at lower salaries, while experienced professionals with certifications and strong communication skills can earn higher compensation.

What is a Graduate Customer Success Manager?

A Graduate Customer Success Manager is an entry-level professional who helps clients get the most value from a company's products or services. Their role involves onboarding new customers, providing ongoing support, and ensuring customer satisfaction to encourage retention and loyalty. They often work closely with sales, support, and product teams to address customer needs and feedback. This position is ideal for recent graduates looking to start a career in customer relations and account management. Training and mentorship are typically provided to help them develop the necessary skills.

What is the difference between Graduate Customer Success Manager vs Customer Support Specialist?

AspectGraduate Customer Success ManagerCustomer Support Specialist
Required CredentialsBachelor's degree, some certifications in customer success or related fieldsHigh school diploma or equivalent, relevant technical or product knowledge
Work EnvironmentCollaborative, client-facing, strategic focusTechnical, troubleshooting, reactive support
Employer & Industry UsageTech companies, SaaS providers, startupsIT firms, telecom, software companies
Search & Comparison IntentUnderstanding entry-level customer success rolesTechnical support roles, troubleshooting careers

The Graduate Customer Success Manager typically focuses on building relationships, onboarding clients, and ensuring product adoption, often requiring a degree and some certifications. In contrast, a Customer Support Specialist handles technical issues, troubleshooting, and reactive support. Both roles are common in tech and SaaS industries, but they serve different functions within customer engagement and support teams.

What are popular job titles related to Graduate Customer Success Manager jobs in Springfield, IL? For Graduate Customer Success Manager jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Graduate Customer Success Manager jobs in Springfield, IL look for? The top searched job categories for Graduate Customer Success Manager jobs in Springfield, IL are:
Graduate Customer Success Manager jobs near you

Account Manager - State Farm Agent Team Member

Mark Cortesi - State Farm Agent

Springfield, IL

$45K - $65K/yr

Full-time

Life, Retirement, PTO

Posted 9 days ago

Job description

Benefits:
  • Salary Plus Commission/Bonuses
  • Group Life Insurance Benefits
  • Simple IRA
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
As Account Manager - State Farm Agent Team Member for Mark Cortesi - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
  • Develop and maintain customer relationships to drive retention and growth.
  • Conduct policy reviews and provide recommendations to customers.
  • Oversee the resolution of complex customer issues.
  • Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.
QUALIFICATIONS:
  • Experience in insurance sales or account management preferred.
  • Leadership and interpersonal skills.
  • Proven track record of meeting sales targets.
  • Willingness to engage in sales conversations.