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Digital Client Success Manager Jobs in Kentucky (NOW HIRING)

Virtual Peaker

Client Success Manager

Louisville, KY · On-site

$80K - $90K/yr

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future. Role Responsibilities ...

Virtual Peaker

Client Success Manager

Louisville, KY · Remote

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future. Role Responsibilities ...

Oasis Solutions

Client Success Manager

Louisville, KY · On-site

Experience with SAAS or ERP sales and client success management is required. * Comfortably using CRM software (e.g., Salesforce, HubSpot, or similar) and other customer engagement tools is required.

PSST

Client Success Advisor

Louisville, KY

Description: Full-Time Client Success Advisor Job Summary: * I mplement new client installs ... Coursework in accounting, financial management and/or custmer relations preferred * Previous ...

ShipMonk

Merchant Success Manager

Louisville, KY · On-site

Merchant Success Manager The Merchant Success Manager will be involved in all aspects of the ... Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations ...

ShipMonk

Merchant Success Manager

Louisville, KY · On-site

Minimum three years of experience in a relatable Account Management/Client Success role * Minimum one-year experience in a management position (preferred) * Must be able to work in a fast-paced ...

Equifax

Customer Success Manager

Louisville, KY · On-site

The Customer Success Manager is the trusted partner responsible for maximizing customer value and ... Serve as the primary trusted advisor and advocate for key client stakeholders, ensuring long-term ...

Equifax, Inc.

Customer Success Manager

Louisville, KY · On-site

The Customer Success Manager is the trusted partner responsible for maximizing customer value and ... Serve as the primary trusted advisor and advocate for key client stakeholders, ensuring long-term ...

Circana-UK

Client Director - Foodservice

London, KY · On-site

$187.09 - $240.54/hr

Meet or exceed individual and team sales goals through disciplined pipeline management and strategic account planning. * Champion Client Success: Ensure client satisfaction by proactively addressing ...

New

Gallagher

Senior Client Service Manager

Louisville, KY · On-site

You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it ... How you'll make an impact You'll take on a leadership role in driving client success and team ...

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All JobsDigital Client Success JobsDigital Client Success Manager JobsDigital Client Success Manager Jobs in Kentucky

Digital Client Success Manager information

See Kentucky salary details

$12.6K

$80.7K

$142.4K

How much do digital client success manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for digital client success manager in Kentucky is $80,703.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,400.00 and $99,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a digital client success manager, and why are they important?

To thrive as a Digital Client Success Manager, you need expertise in client relationship management, digital marketing fundamentals, and a bachelor's degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce, analytics tools such as Google Analytics, and project management software is typically required. Exceptional communication, problem-solving, and proactive organizational skills set top performers apart in this role. These skills are essential for building lasting client relationships, driving digital campaign success, and ensuring client satisfaction in a competitive digital landscape.

What is a digital client success manager?

A Digital Client Success Manager is a professional responsible for ensuring customers achieve their desired outcomes when using a company's digital products or services. They act as the main point of contact for clients, helping them navigate digital platforms, resolve issues, and maximize value. Their role includes onboarding new clients, monitoring engagement and satisfaction, providing training or resources, and collecting feedback to improve services. By fostering strong relationships, they help drive customer retention and growth for the business.

What is the difference between Digital Client Success Manager vs Customer Success Manager?

AspectDigital Client Success ManagerCustomer Success Manager
CredentialsRelevant certifications in digital marketing, SaaS, or customer successSimilar certifications in customer success or account management
Work EnvironmentPrimarily digital platforms, remote or hybrid settingsOffice-based or remote, client-facing roles
Employer & IndustryTech, SaaS, digital marketing agenciesTech, SaaS, various service industries
Search & Comparison IntentOften compared for digital-focused rolesBroader customer success roles

The Digital Client Success Manager focuses on managing client relationships primarily through digital channels, emphasizing online engagement and SaaS solutions. In contrast, the Customer Success Manager may handle a wider range of client interactions, including in-person meetings and broader industries. Both roles require similar skills and certifications but differ mainly in their digital focus and work environment.

How does a digital client success manager typically collaborate with other departments to ensure client satisfaction?

As a Digital Client Success Manager, you’ll often work closely with sales, marketing, product, and support teams to provide a seamless client experience. You’ll relay client feedback to product teams for improvements, partner with sales to identify upsell opportunities, and coordinate with support to resolve technical issues promptly. This cross-functional collaboration is essential for anticipating client needs, addressing challenges proactively, and maximizing client retention and satisfaction.
What are popular job titles related to Digital Client Success Manager jobs in Kentucky? For Digital Client Success Manager jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Digital Client Success Manager jobs in Kentucky look for? The top searched job categories for Digital Client Success Manager jobs in Kentucky are:
What cities in Kentucky are hiring for Digital Client Success Manager jobs? Cities in Kentucky with the most Digital Client Success Manager job openings:
Digital Client Success Manager jobs near you
Infographic showing various Digital Client Success Manager job openings in Kentucky as of August 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $80,703 per year, or $38.8 per hour.

Client Success Manager

Virtual Peaker

Louisville, KY • On-site

$80K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

Client Success Manager
Virtual Peaker is seeking a Client Success Manager who will help solve the climate crisis by supporting our mission of building the utility of the future.
Role Responsibilities
As a Client Success Manager, you will be responsible for supporting our clients by acting as a frontline liaison to users of our cutting-edge software platform. Day-to-day, you can expect to:
  • Cultivate, manage, and expand relationships with Virtual Peaker's clients through consistent and personalized communications
  • Collaborate with Implementation, Product, Marketing, and other internal teams to set expectations with clients and execute projects
  • Lead meetings, set agendas, present material, liaise between client requests and what's best for Virtual Peaker
  • Use tools to document activities and codify decision points and milestones
  • Follow internal processes to track, manage, and respond to client inquiries and product feedback
  • Apply frameworks to appropriately prioritize client inquiries and maintain clear communication with clients
  • Identify growth opportunities for new revenue or expanded scope and support teammates that lead upsells
  • Develop strategies to meet Virtual Peaker's goals related to clients and managing accounts
  • Other duties as assigned that contribute to Virtual Peaker's success

Education & Experience
  • Bachelor's degree from an accredited institution
  • 3-5 years of experience in consulting, customer service, account management, project management, or a combination thereof
  • Understanding of utilities, clean energy, and grid modernization issues, including distributed energy resources
  • Experience working within a web-based CRM ecosystem, such as Salesforce or Hubspot
  • Experience with Google Suite, Slack, and other online collaboration tools
  • A collaborative and growth-oriented mindset that is motivated to learn new things quickly
  • A sense of ownership and pride in one's performance and impact on the company's success
  • Critical thinking and problem-solving skills
  • Strong organizational skills, including project and process management
  • Remote work experience and ability to travel for conferences, client visits, and company gatherings

What You Can Expect
  • Full remote position, with remote-work stipend.
  • Competitive salary + Equity
  • A collaborative workplace, which will challenge you and celebrate your work
  • Full benefits medical, dental, vision, 401k
  • Generous vacation time, sick leave, and holidays
  • Diverse and inclusive community for everyone

Interested?
Virtual Peaker is currently a small team tackling huge problems, and that means that everyone, from the interns on up, is critically important to our mission. If you want to be a bit player on a huge team thinking about micro-optimizations, this role is definitely not for you. If you want to take responsibility for changing the outcome of human civilization, we want to hear from you.
Competitive Salary
Benefits: stock options, generous 401k, remote-first stipend, and health, dental, and vision insurance.

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