ZipRecruiter

Log In

1

Client Success Account Manager Jobs in Kentucky (NOW HIRING)

Oasis Solutions

Client Success Manager

Louisville, KY · On-site

Minimum of 2-5 years in customer success, account management, or a related client-facing role. * Exceptional verbal and written communication skills, with the ability to build strong relationships ...

Virtual Peaker

Client Success Manager

Louisville, KY · On-site

$80K - $90K/yr

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the ... Develop strategies to meet Virtual Peaker's goals related to clients and managing accounts * Other ...

Virtual Peaker

Client Success Manager

Louisville, KY · Remote

Client Success Manager Virtual Peaker is seeking a Client Success Manager who will help solve the ... Develop strategies to meet Virtual Peaker's goals related to clients and managing accounts * Other ...

PSST

Client Success Advisor

Louisville, KY

Description: Full-Time Client Success Advisor Job Summary: * I mplement new client installs ... Coursework in accounting, financial management and/or custmer relations preferred * Previous ...

CBT-8

Account Manager

Louisville, KY · On-site

Our team of industry-leading Specialists and highly skilled employees deliver winning strategies that drive our customers' productivity, profitability, and success. Account Manager We are actively ...

CBT

Account Manager

Louisville, KY

Our team of industry-leading Specialists and highly skilled employees deliver winning strategies that drive our customers' productivity, profitability, and success. Account Manager We are actively ...

Stantec

Senior Account Manager

Lexington, KY · On-site

Develop and execute strategic account plans focused on client success, relationship expansion, and ... Lead and manage complex technology consulting engagements from initial discovery through ...

Stantec

Senior Account Manager

Lexington, KY · On-site

Develop and execute strategic account plans focused on client success, relationship expansion, and ... Lead and manage complex technology consulting engagements from initial discovery through ...

iCIMS

Senior Manager, Customer Success

Frankfort, KY · On-site

This role partners closely with Account Management, Support, Professional Services, Product, and other cross-functional stakeholders to ensure alignment, scalability, and customer success outcomes.

ShipMonk

Merchant Success Manager

Louisville, KY · On-site

Minimum three years of experience in a relatable Account Management/Client Success role * Minimum one-year experience in a management position (preferred) * Must be able to work in a fast-paced ...

corpay

Account Manager

Lexington, KY · On-site

You will report directly to the Client Services Manager and regularly collaborate with internal departments to ensure account success. How We Work As an Account Manager, you will be expected to work ...

corpay

Account Manager

Lexington, KY · On-site

You will report directly to the Client Services Manager and regularly collaborate with internal departments to ensure account success. How We Work As an Account Manager, you will be expected to work ...

next page

Showing results 1-20

All JobsClient Success Account JobsClient Success Account Manager JobsClient Success Account Manager Jobs in Kentucky

Client Success Account Manager information

What does a client success account manager do?

A Client Success Account Manager is responsible for building and maintaining positive relationships with clients to ensure their satisfaction with a company's products or services. They act as the main point of contact for clients, address any issues or concerns, and help clients achieve their desired outcomes through effective communication and support. Their goal is to retain clients, encourage repeat business, and identify opportunities for upselling or cross-selling. They often collaborate closely with sales, product, and support teams to ensure client needs are met. Ultimately, they play a key role in improving customer loyalty and long-term business success.

What are the key skills and qualifications needed to thrive as a client success account manager?

To thrive as a Client Success Account Manager, you need a solid background in account management, customer relationship building, and a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, analytics tools, and sometimes certifications such as CSM (Certified Customer Success Manager) are typically required. Outstanding communication, problem-solving abilities, and a proactive, client-focused mindset set top performers apart. These skills are crucial for ensuring customer satisfaction, driving retention, and fostering long-term business growth.

How does a client success account manager typically collaborate with internal teams to address client needs?

As a Client Success Account Manager, you’ll regularly collaborate with teams such as sales, product development, and customer support to ensure clients receive exceptional service. You’ll act as a bridge, relaying client feedback and requirements to internal stakeholders and coordinating solutions to address challenges. This cross-functional teamwork is essential for resolving issues quickly, identifying upsell opportunities, and enhancing overall client satisfaction. Strong communication skills and the ability to manage multiple priorities are key to thriving in this collaborative environment.

What is the difference between Client Success Account Manager vs Customer Support Specialist?

AspectClient Success Account ManagerCustomer Support Specialist
CredentialsRelevant experience, sometimes certifications in customer success or account managementBasic technical knowledge, customer service training
Work EnvironmentProactive engagement, strategic planning, account growthReactive support, troubleshooting, issue resolution
Employer & Industry UsageTech, SaaS, B2B servicesRetail, telecom, software
Search & Comparison IntentUnderstanding account management roles, career pathsCustomer issue resolution, technical support roles

The Client Success Account Manager focuses on building long-term client relationships, ensuring satisfaction, and driving account growth. In contrast, a Customer Support Specialist primarily handles reactive customer issues and technical troubleshooting. While both roles require strong communication skills, the Account Manager's role is more strategic and proactive, often involving account planning and upselling, whereas the Support Specialist's role is reactive and task-oriented.

What are popular job titles related to Client Success Account Manager jobs in Kentucky?

For Client Success Account Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Client Success Account Manager jobs in Kentucky look for?

The top searched job categories for Client Success Account Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Client Success Account Manager jobs?

Cities in Kentucky with the most Client Success Account Manager job openings:

Client Success Account Manager jobs near you
Infographic showing various Client Success Account Manager job openings in Kentucky as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Client Success Manager

Oasis Solutions

Louisville, KY • On-site

Full-time

Re-posted 23 days ago

Job description

About Oasis Solutions
Oasis Solutions is your local NetSuite, Sage 100 and Sage Intacct partner providing business management software solutions to small and mid-sized businesses throughout America. We have offices located in Louisville and Lexington, KY, TN, and NC, and serve clients throughout the United States. Oasis offers the leading software solutions (on-premise and cloud) for accounting and business management (ERP), human resources, payroll, and time & attendance, CRM (Customer Relationship Management), Job Management, Document Management, Warehouse management, and more.
This is a Hybrid role in Louisville Kentucky with a travel requirement of up to 25%.
Qualifications
  • Experience with SAAS or ERP sales and client success management is required.
  • Comfortably using CRM software (e.g., Salesforce, HubSpot, or similar) and other customer engagement tools is required.
  • Minimum of 2-5 years in customer success, account management, or a related client-facing role.
  • Exceptional verbal and written communication skills, with the ability to build strong relationships with clients and internal teams.
  • Ability to manage multiple accounts, track key metrics, and ensure customer satisfaction.
  • Bachelor's degree in business, Communications, Marketing, or a related field preferred.

What you'll do
  • Develop & / or Maintain relationships with Sage, NetSuite & channel resources and leadership, as well as 3rd party partners.
  • Perform outbound contact to Sage, NetSuite & Channel resources to collaborate on existing customer renewal portfolios.
  • Generate new service opportunities from existing clients.
  • Identify current Sage customers, interested in moving to a new platform.
  • Acquire and maintain a working knowledge of the complete capabilities of Sage, NetSuite, Adaptive Insights, and 3rd Party Products & Services.
  • Work collaboratively with Oasis personnel, partners, Oasis events user Groups, and cross-departmental stakeholders to address customer escalations.
  • Maintain an active pipeline of forecasted renewals to meet quarterly & annual quota objectives.
  • Work collaboratively with marketing to generate positive reviews, client testimonials, referrals and other successful marketing activities, including but not limited to Oasis events and user Groups.
  • Conduct customers post-sales activities through webinars and other events.
  • Follow up to evaluate the success of the implementation & 3rd party projects.
  • Participate & organize customers through reviews. ,

Apply