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Manager Of Client Success Jobs (NOW HIRING)

Valve And Meter

Client Success Manager

Indianapolis, IN · On-site +1

$80K/yr

As a Client Success Manager, you will be the primary strategic partner for a portfolio of valued clients. You will guide their marketing strategy, advocate for their success internally, and help ...

EVERSANA

Client Success Manager

Memphis, TN · On-site

Our global team of more than 7,000 employees is committed to creating and delivering next ... The Client Success Manager (CSM) is the primary business and relationship manager for EVERSANA ...

Coreforce

Manager, Client Success

Decatur, GA · On-site +1

$100K - $120K/yr

Join Our Team as a Manager, Client Success Company: Coreforce Location: In office or Remote Job ... We provide 401(k) matching per the terms of the 401(k) plan. * Annual bonus and tuition ...

Renalogic

Client Success Manager

Chicago, IL · Remote

$85K - $95K/yr

Director of Client Success Location:US; fully remote with some travel Who We Are Renalogic is dedicated to helping our clients manage the human and financial costs of chronic kidney disease. To help ...

Payliance

Client Success Manager

What sets Payliance apart is our blend of modern technology , deep industry expertise , and a ... About the Role The Client Success Manager (CSM) is responsible for ensuring Payliance clients ...

hc1 Insights, Inc

Client Success Manager

Chicago, IL · On-site

As a Client Success Manager at hc1, you are the primary architect of the long-term relationship between hc1 and our Health System and clinical laboratory partners. Your number one goal is Client ...

Pacer Group

Professional, Client Success

Dallas, TX · On-site

Key Responsibilities: • Manage the process of customer on-boarding (post sales) through ongoing ... client success, account management and/or sales experience Effective communication and people ...

BlackCloak

Client Success Manager

$55K - $70K/yr

As a Client Success Manager, you'll be responsible for communicating directly with clients ... You should be the type of person that exhibits passion for delivering outstanding and memorable ...

Huzzle

Client Success Manager

Tampa, FL · On-site

Serve as the primary operational point of contact for clients * Manage day-to-day communication ... in Client Success, Account Management, or Project Management * Proven experience managing high ...

AHU Technologies, Inc.

Client Success Executive

$60K - $80K/yr

Utilize automation, video, email, and in-app support to scale onboarding Client Success Management * Serve as the primary point of contact for a portfolio of client accounts * Build and maintain ...

Origami Risk LLC

Client Success Manager

Atlanta, GA · On-site +1

Overview Individuals in a Client Success Management (CSM) role are responsible for the end-to-end ... Drives adoption of Origami solutions by aligning product capabilities with client use cases and ...

Proskauer

Manager of Client Value

New York, NY · On-site

$150K - $190K/yr

Proskauer is seeking a Manager of Client Value to support the Firm's U.S. Corporate practices (e.g., Private Funds, M&A, Private Equity Transactions, Finance, and other transactional matters ...

WellSky

Director, Client Success

Overland Park, KS

$2.5K/yr

The Director, Client Success is responsible for leading a team of client success teammates who manage clients and focus on revenue retention, referenceability, and growth. The scope of this job ...

Advanced Data Risk Management

Client Success Manager

$95K - $125K/yr

We believe in the importance of work-life balance and support our team members with a comprehensive benefits package. About the Role ADRM is seeking a Client Success Manager to support and coordinate ...

Intus, Inc

Senior Client Success Manager

$120K - $130K/yr

We empower teams to take control of their operations and improve outcomes for dual-eligible seniors ... We are seeking an experienced, strategic, and client-focused Senior Client Success Manager (Sr. CSM ...

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All JobsManager Of Client Success Jobs

Manager Of Client Success information

See salary details

$32.5K

$83.1K

$140K

How much do manager of client success jobs pay per year?

As of Jul 1, 2026, the average yearly pay for manager of client success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Of Client Success vs Customer Success Manager?

AspectManager Of Client SuccessCustomer Success Manager
Primary FocusOversees client relationships, strategic account management, and team leadershipManages individual customer accounts, onboarding, and support
ResponsibilitiesDevelops client success strategies, manages client retention, and leads client success teamsEnsures customer satisfaction, onboarding, and product adoption at the account level
Work EnvironmentTypically in B2B SaaS or enterprise software companies, managing teamsOften in SaaS, tech, or service industries, directly engaging with clients
Required CredentialsExperience in account management, leadership skills, possibly relevant certificationsCustomer service experience, communication skills, familiarity with CRM tools

The Manager Of Client Success focuses on leading teams and developing strategies for client retention, while the Customer Success Manager handles direct client interactions and account management. Both roles aim to improve customer satisfaction but differ in scope and responsibilities.

What does a Client Success Manager do?

A Client Success Manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and growth. They often coordinate with sales, support, and product teams, using tools like CRM software to track client interactions. The role requires communication skills, problem-solving abilities, and a focus on customer satisfaction.

What are the key skills and qualifications needed to thrive as a Manager of Client Success, and why are they important?

To thrive as a Manager of Client Success, you need expertise in customer relationship management, problem-solving, and a solid understanding of your company's products or services, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Outstanding communication, leadership, and conflict-resolution skills help build trust and motivate both clients and internal teams. These abilities drive client satisfaction and retention, which are crucial for long-term business growth and success.

How much does a CSM earn?

A Customer Success Manager (CSM) typically earns between $60,000 and $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries can earn higher salaries, often supplemented with bonuses and benefits.

What does a Manager of Client Success do?

A Manager of Client Success oversees teams that ensure clients achieve their desired outcomes while using a company's products or services. They focus on building positive relationships with clients, addressing any concerns, and identifying opportunities for growth or improvement. Their responsibilities include onboarding new clients, monitoring client satisfaction, providing support, and collaborating with sales or product teams to enhance the client experience. Ultimately, their goal is to increase client retention and drive business success through strong client partnerships.

Will AI replace CSM?

AI is unlikely to fully replace Customer Success Managers (CSMs) because their role involves complex relationship management, personalized communication, and strategic problem-solving that require human judgment. Instead, AI tools are increasingly used to automate routine tasks, analyze customer data, and support CSMs in delivering more efficient and targeted service. Successful CSMs will adapt by integrating AI technologies into their workflows to enhance customer engagement.

What are some common challenges faced by a Manager of Client Success, and how can they be addressed?

A Manager of Client Success often encounters challenges such as balancing the needs of multiple clients, ensuring consistent communication, and aligning client expectations with company capabilities. To address these, effective prioritization, clear communication protocols, and setting transparent expectations early on are key. Regular team meetings and collaboration with sales, support, and product teams also help proactively resolve issues and foster a positive client experience.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions. Skills in CRM tools and client relationship management are valuable for higher earning potential.
What cities are hiring for Manager Of Client Success jobs? Cities with the most Manager Of Client Success job openings:
What are the most commonly searched types of Of Client Success jobs? The most popular types of Of Client Success jobs are:
What states have the most Manager Of Client Success jobs? States with the most job openings for Manager Of Client Success jobs include:
Manager Of Client Success jobs near you
Client Success Manager

Client Success Manager

VTrips

Santa Fe, NM • On-site

$50K/yr

Full-time

Posted 21 days ago

VTrips rating

7.4

Company rating: 7.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

2nd of 21 rated holiday rentals

Job description

Exciting Career Opportunity at VTrips
Are you passionate about building and maintaining strong relationships with property owners? VTrips, a leading name in vacation property management, invites you to join our team as a Client Success Manager. In this role, you will be the key point of contact for owners, ensuring the retention, performance, and profitability of your assigned portfolio. You will work closely with Property Care Managers to achieve objectives related to owner satisfaction and develop relationships within the local community for business development opportunities.
Key Responsibilities:
  • Review QC walks with Property Care Managers and address any unit needs or concerns.
  • Call 10 owners using QC walk information and log conversations in the QC App.
  • Contact OWN and OWG arrivals for the following day.
  • Update property information in Track based on updates from Property Care Managers.
  • Contact owners regarding work exceeding contract limits.
  • Review previous day's work orders.
  • Liaise with Revenue and Marketing Managers to ensure property pacing goals are met.
  • Walk owner arrivals.
  • Respond promptly to owner calls, texts, and emails, ensuring the Sundown Rule is met.

Weekly Responsibilities:
  • Reach out to HOAs for updates on buildings, amenities, and projects.
  • Meet with visiting owners in person.
  • Review closed work orders and billing for accuracy.
  • Ensure timely completion of COP/GOP process.
  • Meet with Property Managers to review portfolio action items and needs.

Monthly Responsibilities:
  • Review QC walks from Property Care Managers, focusing on recommended repairs and owner denials.
  • Meet with the Director of Client Success to discuss portfolio opportunities and challenges, and create action plans.
  • Collaborate with colleagues in support positions (Accounting, Marketing, Guest Services, and Revenue) to maintain shared information and process updates.
  • Participate in development workshops with the Director of Client Success and Property Care Manager.
  • Review monthly owner statements for accuracy.

Ongoing Responsibilities:
  • Review active inventory for top-grade opportunities.
  • Ensure owner contracts are complete, valid, and up-to-date.
  • Manage communications with owners regarding inclement weather and natural disasters.
  • Recommend annual preventative maintenance not included in the Rental Management Agreement.
  • Perform other tasks as assigned by the supervisor.

Key Performance Indicators (KPIs):
  • Achieve a net gain of 8 new inventory units annually.
  • Maintain owner credits at less than 0.5% of gross rents.
  • Ensure 100% accuracy on owner statements.
  • Document all owner communication.
  • Achieve a 4.5 Owner Survey score in communication.
  • Resolve work orders within 5 days.
  • Complete upgrade requests within 14 days.

Job Requirements:
  • Proficiency with document management, databases, and spreadsheets.
  • Working knowledge of Microsoft applications.
  • Strong organizational skills with the ability to multitask and problem-solve.
  • Excellent communication skills.

Physical, Mental, and Environmental Demands:
  • Sitting - 30%, Walking/Standing - 70%.
  • Required to stoop, bend, stretch, twist, and reach.
  • Regularly lift up to 25 lbs.
  • Must be able to talk or hear.
  • Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other Duties:
Please note this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on regional and location-specific needs of the company.
Apply now and become a vital part of the VTrips family where your career is more than just a job - it's an adventure!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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