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Manager Of Client Success Jobs (NOW HIRING)

INHABIT IQ

Client Success Manager

Knoxville, TN · On-site +1

We tailor the flow of training to company specifications, resulting in a positive, engaging learner experience. Summary The Client Success Manager (CSM) is responsible for owning the end-to-end ...

JPMorgan Chase & Co.

Client Success Manager

Charlotte, NC · On-site

$95K - $150K/yr

Embrace the challenge and be part of a diverse and inclusive team that values growth and community impact. Your journey to success starts here! As a Client Success Regional Manager within the ...

hc1 Insights, Inc

Client Success Manager

Chicago, IL · On-site +1

As a Client Success Manager at hc1, you are the primary architect of the long-term relationship between hc1 and our Health System and clinical laboratory partners. Your number one goal is Client ...

Origami Risk LLC

Client Success Manager

Atlanta, GA · On-site

Individuals in a Client Success Management (CSM) role are responsible for the end-to-end success of ... Drives adoption of Origami solutions by aligning product capabilities with client use cases and ...

American Software

Client Success Leader

Atlanta, GA · On-site

Recruiting Guidelines: • 5 Years of Client Success Management experience • MBA is highly ... desirable, 4-year college degree required • Demonstrated the ability to manage a team of at least ...

Rebar

Senior Client Success Manager

New York, NY · On-site

Over the past year, our V1 quoting product has scaled to thousands of quotes completed weekly ... The Role We're hiring a Senior Client Success Manager to help scale Rebar's Client Success function ...

Origami Risk LLC

Client Success Manager

Atlanta, GA · On-site +1

Overview Individuals in a Client Success Management (CSM) role are responsible for the end-to-end ... Drives adoption of Origami solutions by aligning product capabilities with client use cases and ...

Huzzle

Client Success Manager

Tampa, FL · On-site

Serve as the primary operational point of contact for clients * Manage day-to-day communication ... in Client Success, Account Management, or Project Management * Proven experience managing high ...

Dow Jones

Director, Client Success

New York, NY

The Client Success Group is a team of post-sale leaders responsible for ensuring the successful ... Ensure effective use of project management systems to track timelines, manage dependencies, and ...

Lyra Technology Group

Client Success Manager

Portsmouth, NH · On-site

$70K - $80K/yr

Client Success Manager-Lyra Technology Group Lyra Technology Group is seeking a Client Success Manager for one of their operating companies. As a Client Success Manager, you will serve as a strategic ...

Paradigm

Client Success Manager

Virginia Beach, VA · On-site

$65K - $90K/yr

We are seeking a senior-level Client Success Manager to support complex client relationships, lead ... Including 3 years of managing complex enterprise or strategic accounts and demonstrated experience ...

Thekey

Client Success Manager

Glastonbury, CT

Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how ... The Role The Client Success Manager oversees a group of clients with varying needs and hours. This ...

Daily Wire

Client Success Manager

Nashville, TN · On-site

As a key member of Revenue Operations, the Client Success Manager ensures campaigns launch seamlessly, deliver against client objectives, and create opportunities for renewals and revenue growth.

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Manager Of Client Success information

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How much do manager of client success jobs pay per year?

As of Jul 22, 2026, the average yearly pay for manager of client success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Of Client Success vs Customer Success Manager?

AspectManager Of Client SuccessCustomer Success Manager
Primary FocusOversees client relationships, strategic account management, and team leadershipManages individual customer accounts, onboarding, and support
ResponsibilitiesDevelops client success strategies, manages client retention, and leads client success teamsEnsures customer satisfaction, onboarding, and product adoption at the account level
Work EnvironmentTypically in B2B SaaS or enterprise software companies, managing teamsOften in SaaS, tech, or service industries, directly engaging with clients
Required CredentialsExperience in account management, leadership skills, possibly relevant certificationsCustomer service experience, communication skills, familiarity with CRM tools

The Manager Of Client Success focuses on leading teams and developing strategies for client retention, while the Customer Success Manager handles direct client interactions and account management. Both roles aim to improve customer satisfaction but differ in scope and responsibilities.

What does a Client Success Manager do?

A Client Success Manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and growth. They often coordinate with sales, support, and product teams, using tools like CRM software to track client interactions. The role requires communication skills, problem-solving abilities, and a focus on customer satisfaction.

What are the key skills and qualifications needed to thrive as a Manager of Client Success, and why are they important?

To thrive as a Manager of Client Success, you need expertise in customer relationship management, problem-solving, and a solid understanding of your company's products or services, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Outstanding communication, leadership, and conflict-resolution skills help build trust and motivate both clients and internal teams. These abilities drive client satisfaction and retention, which are crucial for long-term business growth and success.

How much does a CSM earn?

A Customer Success Manager (CSM) typically earns between $60,000 and $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries can earn higher salaries, often supplemented with bonuses and benefits.

What does a Manager of Client Success do?

A Manager of Client Success oversees teams that ensure clients achieve their desired outcomes while using a company's products or services. They focus on building positive relationships with clients, addressing any concerns, and identifying opportunities for growth or improvement. Their responsibilities include onboarding new clients, monitoring client satisfaction, providing support, and collaborating with sales or product teams to enhance the client experience. Ultimately, their goal is to increase client retention and drive business success through strong client partnerships.

Will AI replace CSM?

AI is unlikely to fully replace Customer Success Managers (CSMs) because their role involves complex relationship management, personalized communication, and strategic problem-solving that require human judgment. Instead, AI tools are increasingly used to automate routine tasks, analyze customer data, and support CSMs in delivering more efficient and targeted service. Successful CSMs will adapt by integrating AI technologies into their workflows to enhance customer engagement.

What are some common challenges faced by a Manager of Client Success, and how can they be addressed?

A Manager of Client Success often encounters challenges such as balancing the needs of multiple clients, ensuring consistent communication, and aligning client expectations with company capabilities. To address these, effective prioritization, clear communication protocols, and setting transparent expectations early on are key. Regular team meetings and collaboration with sales, support, and product teams also help proactively resolve issues and foster a positive client experience.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries can earn higher compensation, often supplemented with bonuses or commissions. Skills in CRM tools and client relationship management are valuable for higher earning potential.
What cities are hiring for Manager Of Client Success jobs? Cities with the most Manager Of Client Success job openings:
What are the most commonly searched types of Of Client Success jobs? The most popular types of Of Client Success jobs are:
What states have the most Manager Of Client Success jobs? States with the most job openings for Manager Of Client Success jobs include:
Manager Of Client Success jobs near you

Digital Client Success Manager

Rapid Ratings

Manhattan, NY • On-site

$90K - $120K/yr

Full-time

PTO

Posted 13 days ago

Job description

Work Location: US (NYC - Hybrid)
Reports to: Managing Director, Head of Client Success
RapidRatings sets the standard for financial health transparency between business partners, transforming the way the world's leading companies manage enterprise and financial risk. We provide the most sophisticated, accurate, and actionable analysis of public and private companies in over 140 countries worldwide. Our commitment to accuracy and financial health transparency has earned us a reputation as a trusted partner among the world's leading Fortune 500 companies and financial institutions. We enable companies to build resilient supply chains and profitable customer relationships with financial health analytics that are as easy to use as they are powerful.
The Digital Client Success Manager owns the success motion for RapidRatings' Commercial client tier, partnering with the Commercial Account Manager to drive retention, adoption, and growth across a large book of accounts. This is a scaled, digital-first role built on programmatic onboarding, proactive health monitoring, and campaign-driven engagement that delivers measurable value to clients efficiently and at volume. A strong scaled motion depends on clear, engaging content, and this role pairs frontline client ownership with the creation of instructional, marketing, video, and product positioning assets that bring the client experience to life. This includes Customer Academy modules, adoption campaigns, self-serve resources, short-form enablement videos, webinars, and value-focused product messaging. These assets will support Commercial clients directly while also strengthening how the broader Client Success organization engages its accounts. This is a builder role for someone equally comfortable guiding a client's adoption journey, designing a learning module, creating client-facing content, and using modern digital and AI tools to scale impact.
.Essential Duties and Responsibilities
  • Own the success and adoption motion for the Commercial client tier through a scaled, digital-first, one-to-many model.
  • Partner with the Commercial Account Manager on shared ownership of renewals and expansion, with a clear division of labor across the account lifecycle.
  • Design and run programmatic onboarding so new Commercial clients reach first value quickly and consistently.
  • Monitor account health at scale using utilization and engagement signals, and trigger proactive outreach when accounts show risk or growth indicators.
  • Run targeted adoption campaigns across the book to drive usage of the RapidRatings product suite.
  • Build the instructional design backbone of the scaled motion, including onboarding guides, in-product walkthroughs, Customer Academy modules, and self-serve resources.
  • Develop content marketing assets that support adoption and engagement at scale, including webinars, email programs, and recurring client communications.
  • Create video-based client education and enablement content, including short-form tutorials, recorded walkthroughs, webinar segments, and reusable training assets.
  • Contribute product marketing material that translates product capability into clear client value, including feature adoption messaging, use-case narratives, and persona-specific positioning.
  • Use AI-enabled tools to improve content creation, client engagement, workflow efficiency, personalization, and scaled delivery while maintaining accuracy, quality, and brand consistency.
  • Equip the Enterprise CSM team with reusable assets such as playbooks, value narratives, training content, and client-facing collateral.
  • Maintain a reusable content library that keeps messaging consistent across the client base and across all client-facing teams.

Key Competencies
The ideal candidate brings a strong blend of client relationship skills, content creation ability, digital fluency, and operational discipline. They should be energized by a role that spans Client Success, Account Management, Customer Education, and Marketing rather than a single narrow lane.
Required
  • Experience in Client Success, Customer Marketing, Customer Education, or a closely related client-facing role, ideally including exposure to a scaled or digital CS motion.
  • Demonstrated ability to manage retention and adoption across a high-volume book of accounts.
  • Strong writing, instructional design, and content creation skills, with the ability to turn complex product capabilities into clear, usable client-facing material.
  • Ability to create effective video content for client education, adoption, and enablement, including tutorials, walkthroughs, and webinar-style formats.
  • Practical fluency with AI tools and digital platforms to accelerate content development, personalize client engagement, analyze account signals, and improve workflow efficiency.
  • Comfort working from data, using utilization and engagement signals to prioritize outreach and to demonstrate impact.
  • Collaborative working style suited to a role that lives at the intersection of Client Success, Account Management, Marketing, and Product Marketing.
  • A builder mindset and strong self-direction, with the ability to create structure and assets where none exist yet.
  • Excellent communication and project management skills across multiple concurrent workstreams.

Preferred
  • Experience in a B2B SaaS or data and analytics environment.
  • Familiarity with supply chain risk, third-party risk, procurement, or financial intelligence domains.
  • Hands-on experience with Client Success platforms, marketing automation, or learning management systems.
  • Experience using video creation, screen recording, editing, or webinar production tools.
  • Experience applying AI tools in a business context, particularly for content development, client communications, data analysis, or workflow automation.
  • Background creating customer academy or certification programs.

*Salary*: $90,000-120,000 based on experience, qualifications, & internal equity, plus bonus
Why join RapidRatings?
Here at RapidRatings we foster an environment where employees feel recognized for their contributions, appreciated for their individuality, and empowered to do their best. We know that bringing together employees with diverse backgrounds, perspectives, and experiences sparks innovation, promotes better decision making and yields the creative problem solving that is critical to our long-term success. We offer an attractive compensation and incentive program, benefits package, flexible work environment, unlimited self-managed PTO, continuous education and learning and much more. With us, you are not just a number - we value people who are working hard and strive to make a real difference. Join our team to be a part of an industry-changing company and drive your career in the right direction.
Would you like to know more about us and RapidRatings?
Head over to our website:https://www.rapidratings.com/

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