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Head Of Client Success Jobs (NOW HIRING)

NorthPoint Search Group

Head of Client Success

Duluth, GA · On-site

$120 - $140/hr

Head of Client Success Location: Duluth, GA | Hybrid | Salary: $120,000 - $140,000 + Bonus + Benefits | Full-Time | Leadership Role About the Company Our client is a fast-growing organization with ...

Pomelo

Head of Client Success & Sales

$70K/yr

Head Of Client Success & Sales Pomelo is a boutique offshore staffing company that places the best talent with leading brands, startups, and agencies across the globe. We enable hard-working and ...

New

Pomelo

Head of Client Success & Sales

Head Of Client Success & Sales Pomelo is a boutique offshore staffing company that places the best talent with leading brands, startups, and agencies across the globe. We enable hard-working and ...

New

Blackpoint Cyber

Head of Client Success

About the Role Blackpoint is looking for a Head of Client Success to lead and shape the future of our Client Success organization. This is fundamentally a leadership mandate: you will build a team ...

Blackpoint Cyber

Head of Client Success

$167K - $213K/yr

About the Role Blackpoint is looking for a Head of Client Success to lead and shape the future of our Client Success organization. This is fundamentally a leadership mandate: you will build a team ...

Pomelo

Head of Client Success & Sales

Chicago, IL · Remote

$70K - $80K/yr

ABOUT THE ROLE We are seeking a Head of Client Success & Sales to own and scale all client-facing functions across the business. This role will be responsible for both acquiring new clients and ...

Future plc

Global Head of Client Success

Manhattan, NY · On-site

$200 - $275/hr

We are looking for a Global Head of Client Success to lead our worldwide Client Success organisation. In this role, you will be responsible for building a client success function that delivers ...

Pavago

Head of Client Delivery

Head of Client Delivery (Client Success, Implementation, AI & GTM Systems - Remote, U.S. Hours) About the Role We're hiring a Head of Client Delivery to own the full post-sales lifecycle - onboarding ...

Pavago

Head of Client Operations

Head of Client Operations (Cold Email, Client Success, Campaign Performance - Remote, U.S. Hours) About the Role We're hiring a Head of Client Operations to own everything that happens after a client ...

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Head Of Client Success information

See salary details

$38.5K

$121.4K

$179K

How much do head of client success jobs pay per year?

As of Sep 7, 2026, the average yearly pay for head of client success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What does a head of client success do?

A Head of Client Success is responsible for leading and overseeing the team that ensures clients achieve their desired outcomes while using a company's products or services. They develop strategies to enhance client satisfaction, retention, and loyalty by addressing client needs and proactively solving problems. This role often involves collaborating with sales, product, and support teams to improve the overall client experience and drive business growth. Additionally, the Head of Client Success analyzes client feedback and metrics to implement best practices and optimize processes.

How does the head of client success typically collaborate with other departments to drive client satisfaction?

The Head of Client Success works closely with sales, product, and support teams to ensure a seamless client experience. They often relay client feedback to product managers for feature improvements, coordinate with sales to align on client expectations, and partner with support to address escalated issues. This cross-functional collaboration is key to anticipating client needs and delivering tailored solutions, ultimately improving retention and long-term partnerships.

What are the key skills and qualifications needed to thrive as a head of client success, and why are they important?

To thrive as a Head of Client Success, you need expertise in customer relationship management, strategic planning, and a proven track record in client-facing roles, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success analytics tools, and project management software is typically required. Exceptional leadership, communication, and problem-solving abilities help foster strong client relationships and guide high-performing teams. These skills ensure that client needs are effectively met, driving retention, satisfaction, and business growth.

What is the difference between Head Of Client Success vs Customer Success Manager?

AspectHead Of Client SuccessCustomer Success Manager
ResponsibilitiesOversees entire client success strategy, manages teams, and aligns with company goalsManages individual client accounts, ensures customer satisfaction, and renewals
Required CredentialsTypically requires leadership experience, industry knowledge, and sometimes advanced degreesRequires customer service skills, industry knowledge, and relevant certifications
Work EnvironmentStrategic, leadership-focused, often in senior managementOperational, client-facing, and team-oriented

The Head Of Client Success focuses on strategic leadership and managing the entire client success department, while the Customer Success Manager handles day-to-day client relationships. Both roles require industry knowledge and customer service skills, but differ in scope and seniority.

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Head Of Client Success jobs near you
Infographic showing various Head Of Client Success job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Head of Client Success

NorthPoint Search Group

Duluth, GA • On-site

Full-time

Re-posted 25 days ago

Job description

Confidential Hire: Head of Client Success
To Apply Now - email your resume to [email protected]
Location: Duluth, GA | Hybrid
Salary: $120,000 - $140,000 + Bonus + Benefits
Full-Time | Leadership Role
About the Company
Our client is a fast-growing organization with about 180-185 employees in the U.S., backed by a strong global presence. Though established for over 10 years, the U.S. business is still in startup mode and scaling rapidly through acquisitions. The culture is entrepreneurial, hands-on, and people-focused, with extensive training and internal support to set leaders up for success.
The Opportunity
We're seeking a Head of Client Success who thrives in dynamic, growth-oriented environments. This is not a corporate ivory tower role - the right leader will have contact center or customer operations experience, a track record of building and coaching high-performing teams, and the ability to drive results through KPI-based management, onboarding, and account management.
You'll lead and scale the U.S. Client Success function, balancing process discipline with people development to ensure clients receive best-in-class onboarding, support, and account management. If you're motivated by building something great rather than just maintaining what's already there, this is the role for you.
What You'll Do
  • Develop and execute a client success strategy that aligns with business goals and supports retention and growth.
  • Build, mentor, and coach a team of account managers and onboarding specialists with clear KPIs and structured coaching.
  • Drive client onboarding, engagement, and lifecycle management to ensure a seamless experience.
  • Partner cross-functionally with sales, marketing, and operations to elevate the client journey.
  • Oversee account management and expansion opportunities, balancing proactive support with revenue growth.
  • Track performance through metrics (retention, churn, NPS, CLTV) and report results to leadership.
  • Optimize processes while maintaining a people-first culture of support and development.

What We're Looking For
  • 5-7+ years in client success, account management, or contact center leadership.
  • Experience in small-to-mid-size company environments where agility and hands-on leadership are key.
  • Proven ability to onboard teams, manage by KPIs, and coach/develop staff for performance and growth.
  • Strong background in account management with a balance of strategy and execution.
  • Exceptional communication and relationship-building skills with both clients and internal teams.
  • Comfortable engaging with C-Suite leaders while also being on the floor coaching your team.
  • Passion for people, growth, and building scalable processes in a fast-paced, acquisition-driven company.

Why Join Us
  • Play a pivotal role in shaping the U.S. growth story.
  • Join a company with the heart of a startup and the backing of a global leader.
  • Thrive in a collaborative environment with training, support, and resources to succeed.

Apply now to lead, inspire, and transform how client success is delivered.
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About NorthPoint Search Group

Sourced by ZipRecruiter

NorthPoint Search Group is a full-service recruiting firm specializing in the placement of Top Tier professionals on a temporary, temp-to-hire and a direct-hire basis. We use a consultative approach to provide our clients with customized staffing solutions.

Industry

Recruiting and staffing services

Company size

1 - 10 Employees

Headquarters location

Atlanta, GA, US

Year founded

2003

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