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Head Of Client Success Jobs in Ladera Ranch, CA (NOW HIRING)

PIMCO

Head of Client Reporting Platform

Newport Beach, CA · On-site

$149K/yr

Recognize that cross-functional collaboration is a core component of success for the team ... As the Head of Product for Client Reporting , your role will be to work with Account Managers, Fund ...

Phocas Software

Head of Customer Success

Costa Mesa, CA · On-site

Create your happy place The Head of Customer Success leads Phocas' global CS organization across the UK, Australia, and the US. This is a senior leadership role with full ownership of Gross Revenue ...

Phocas Ltd

Head of Customer Success

Costa Mesa, CA · On-site

$180 - $280/hr

Create your happy place The Head of Customer Success leads Phocas' global CS organization across the UK, Australia, and the US. This is a senior leadership role with full ownership of Gross Revenue ...

Phocas Software

Head of Customer Success

Costa Mesa, CA · On-site

Create your happy place The Head of Customer Success leads Phocas' global CS organization across the UK, Australia, and the US. This is a senior leadership role with full ownership of Gross Revenue ...

Phocas Software

Head of Customer Success

Costa Mesa, CA · On-site

$180 - $240/hr

Create your happy place The Head of Customer Success leads Phocas' global CS organization across the UK, Australia, and the US. This is a senior leadership role with full ownership of Gross Revenue ...

EBizCharge

Client Success Associate

Irvine, CA · On-site

Respond to a high volume of client inquiries via phone, email, and support tickets in a timely and professional manner. * Provide first-level support for client issues related to products and ...

EBizCharge

Client Success Associate

Irvine, CA · On-site

Respond to a high volume of client inquiries via phone, email, and support tickets in a timely and professional manner. * Provide first-level support for client issues related to products and ...

W3Global Inc.

Head of OEM Growth

Anaheim, CA

$70K - $130K/yr

Head of OEM Growth About Us Our client is a prominent player in the sheet metal, machining and ... Proven success acquiring and scaling OEM accounts * Experience operating within multi site or roll ...

nimble

Client Success Manager, RCM

Irvine, CA · On-site

Who we are! nimble solutions is a leading provider of revenue cycle management solutions for ... The Client Success Manager is responsible for the overall management, servicing, and profitability ...

NAMSA

Client Success Program Manager

Irvine, CA · On-site

$75K/yr

NAMSA has been a key contributor to the development of the test methods that govern our industry ... Engage as an active member of the Global Client Success team to troubleshoot system issues ...

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All JobsHead Of Client Success JobsHead Of Client Success Jobs in Ladera Ranch, CA

Head Of Client Success information

See Ladera Ranch, CA salary details

$40.9K

$129.1K

$190.3K

How much do head of client success jobs pay per year?

As of Aug 18, 2026, the average yearly pay for head of client success in Ladera Ranch, CA is $129,089.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,500.00 and $154,700.00 per year, depending on experience, location, and employer.

What does a head of client success do?

A Head of Client Success is responsible for leading and overseeing the team that ensures clients achieve their desired outcomes while using a company's products or services. They develop strategies to enhance client satisfaction, retention, and loyalty by addressing client needs and proactively solving problems. This role often involves collaborating with sales, product, and support teams to improve the overall client experience and drive business growth. Additionally, the Head of Client Success analyzes client feedback and metrics to implement best practices and optimize processes.

How does the head of client success typically collaborate with other departments to drive client satisfaction?

The Head of Client Success works closely with sales, product, and support teams to ensure a seamless client experience. They often relay client feedback to product managers for feature improvements, coordinate with sales to align on client expectations, and partner with support to address escalated issues. This cross-functional collaboration is key to anticipating client needs and delivering tailored solutions, ultimately improving retention and long-term partnerships.

What are the key skills and qualifications needed to thrive as a head of client success, and why are they important?

To thrive as a Head of Client Success, you need expertise in customer relationship management, strategic planning, and a proven track record in client-facing roles, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success analytics tools, and project management software is typically required. Exceptional leadership, communication, and problem-solving abilities help foster strong client relationships and guide high-performing teams. These skills ensure that client needs are effectively met, driving retention, satisfaction, and business growth.

What is the difference between Head Of Client Success vs Customer Success Manager?

AspectHead Of Client SuccessCustomer Success Manager
ResponsibilitiesOversees entire client success strategy, manages teams, and aligns with company goalsManages individual client accounts, ensures customer satisfaction, and renewals
Required CredentialsTypically requires leadership experience, industry knowledge, and sometimes advanced degreesRequires customer service skills, industry knowledge, and relevant certifications
Work EnvironmentStrategic, leadership-focused, often in senior managementOperational, client-facing, and team-oriented

The Head Of Client Success focuses on strategic leadership and managing the entire client success department, while the Customer Success Manager handles day-to-day client relationships. Both roles require industry knowledge and customer service skills, but differ in scope and seniority.

What job categories do people searching Head Of Client Success jobs in Ladera Ranch, CA look for?

The top searched job categories for Head Of Client Success jobs in Ladera Ranch, CA are:

What cities near Ladera Ranch, CA are hiring for Head Of Client Success jobs?

Cities near Ladera Ranch, CA with the most Head Of Client Success job openings:

Head Of Client Success jobs near you
Infographic showing various Head Of Client Success job openings in Ladera Ranch, CA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $129,089 per year, or $62.1 per hour.

Head of Client Reporting Platform

PIMCO

Newport Beach, CA • On-site

$149K/yr

Full-time

Re-posted 26 days ago

Job description

We are a leading global asset management firm with over 3,000 employees across 20 offices in 15 countries; we help millions of investors around the world pursue their financial goals.
We hire critical thinkers. People who thrive in a collaborative culture like ours where we solve real problems while building the future of finance.
You
  • Are excited to be part of a vibrant engineering community that values diversity, hard work, and continuous learning.
  • Love solving complex real-world business problems.
  • Recognize that cross-functional collaboration is a core component of success for the team.
  • Believe there are multiple ways to solve most technical problems and are willing to debate the trade-offs.
  • Have become a stronger engineer by making mistakes and learning from them.
  • Are a doer, someone who wants to grow their career and gain experience across technologies and business functions.
We
  • Continuously invest in a high-performance and inclusive culture, in which a diversity of backgrounds, experiences and viewpoints are celebrated and valued.
  • Encourage career mobility, so you can benefit from learning different functions and technologies, and we gain the benefits of your experience across teams.
  • Run technology pro bono programs that help the non-profit community and give our engineering community opportunities to volunteer and participate.
  • Offer education reimbursements and ongoing training in technology, communication, and diversity & inclusion.
  • Embrace knowledge sharing through lunch-and-learns, demos, and technical forums.
  • Consider our people to be our greatest asset-we will help you learn what PIMCO Technology has to offer so you can participate in activities that benefit your career while delivering impactful technology solutions.
Role Overview
PIMCO is pioneering the next-generation Client Reporting Platform-a cutting-edge, cloud-native, AI-first solution designed to transform how our clients experience and analyze their investments and portfolio performance. As the Head of Product for Client Reporting, your role will be to work with Account Managers, Fund Product Teams, and Portfolio Management Teams to understand client needs, to deliver an enterprise-scale reporting experience. This is a multi-year strategic initiative requiring both visionary leadership and hands-on product execution.
Responsibilities:
  • Define the Vision
    • Establish the product vision, strategy, and multi-year roadmap for a scalable, secure, and modern global reporting platform.
    • Drive alignment across business, technology, and operations to deliver an integrated, seamless reporting user experience.
  • Lead Cross-Functional Collaboration
    • Partner with business stakeholders, Product Managers, Designers, Data Engineers, Business Analysts, and client-facing teams to translate requirements into actionable platform capabilities.
    • Ensure stakeholder expectations, timelines, and deliveries are aligned across the organization.
  • Champion AI, Automation & Modernization:
    • Identify and prioritize opportunities to embed AI, intelligent workflows, and automation throughout the reporting lifecycle.
    • Promote an AI-first philosophy to enhance data quality, reporting accuracy, user experience, and operational efficiency.
Qualifications:
  • 10+ years of software engineering experience, including 5+ years in senior or principal Product leadership roles.
  • Master's or Bachelor's degree in Management, Computer Science, IT, Systems Engineering or a related qualification or experience.
  • Deep understanding of client reporting and the asset management industry, including performance and transaction reporting, portfolio analytics, and performance attribution.
  • A pragmatic, solution-oriented mindset for integrating AI capabilities into client-facing platforms.
PIMCO follows a total compensation approach when rewarding employees which includes a base salary and a discretionary bonus. Base salary is the fixed component of compensation that is determined by core job responsibilities, relevant experience, internal level, and market factors. The discretionary bonus is used to award performance and therefore is determined by company, business, team, and individual performance.
Salary Range: $ 250,000.00 - $ 305,000.00
Equal Employment Opportunity and Affirmative Action Statement
PIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws.
Applicants with Disabilities
PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a disability and you would like to request an accommodation, you may contact us at 949-720-7744 and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.

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