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Customer Success Manager Remote Jobs in Ladera Ranch, CA

Ventura Foods

Customer Success Manager

Irvine, CA · Remote

Remote Position Summary: As the Manager of Customer Success, you will play a strategic role in helping customers discover what's next in food and supporting them along their Food Innovation journey.

Ventura Foods

Customer Success Manager

Irvine, CA · Remote

Remote Position Summary: As the Manager of Customer Success, you will play a strategic role in helping customers discover what's next in food and supporting them along their Food Innovation journey.

antidote

Campaign Manager (Remote)

Santa Ana, CA · Remote

... toward success. responsibilities * you're the main point of contact, the go-to person managing ... new customers & create repeat purchase opportunities * create highly engaging campaign plans to ...

DZYNE Technologies

Capture Manager - Remote

Irvine, CA · On-site +1

$150K - $170K/yr

We celebrate wins, value diverse perspectives, and support every team member's success. Ready to do ... The ideal candidate brings a strong understanding of the customer network across Army, Air Force ...

New

Trace3

Project Manager (Remote)

Irvine, CA · On-site +1

We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and ... Manage and maintain project information in the appropriate systems (ERP, PSA and CRM) ...

Priority1

Territory Manager-Remote

Anaheim, CA · On-site +1

These talented men and women drive our business, and we are committed to their success. Priority1 ... The Priority1 value proposition delivers best in class solutions for customers, while also reducing ...

Trace3

Project Manager (Remote)

Irvine, CA · On-site +1

The Project Manager (PM) is responsible for end-to-end management of projects in accordance with the terms of the customer agreement and the Company Project Management Framework. The PM will manage ...

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Customer Success Manager Remote information

See Ladera Ranch, CA salary details

$34.5K

$88.3K

$148.8K

How much do customer success manager remote jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer success manager remote in Ladera Ranch, CA is $88,300.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $105,200.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Ladera Ranch, CA as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $88,300 per year, or $42.5 per hour.

Customer Success Manager

Ventura Foods

Irvine, CA • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Ventura Foods rating

6.9

Company rating: 6.9 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

242nd of 445 rated food and drinks producers

Job description

Employment Type: Salaried
Work Arrangement: Remote 

Position Summary:

As the Manager of Customer Success, you will play a strategic role in helping customers discover what's next in food and supporting them along their Food Innovation journey. Our Customer Success managers work at the intersection of consumer trends, culinary innovation, product development and commercialization.  You'll help our customers bring new ideas to life - from identifying growth opportunities to supporting the development of innovative menu solutions.  You'll collaborate with chefs, marketers, researchers, product development, supply chain and sales teams to turn insights into action and create meaningful business impact for our customers.

Major Duties and Responsibilities:
  • Innovation Service Delivery: Delivers Ventura Foods' innovation services with consistency, excellence and impact.  Partners with Culinary, Product Development, Marketing and Sales teams to identify emerging food trends, develop innovation concepts and deliver customer-ready solutions to drive growth. Creates experiences, supports brainstorms and ideations, which brings the message of food innovation and manufacturing expertise to life in innovative, memorable ways.
  • Customer Account Management: Acts as the primary innovation contact for assigned customer accounts.  Builds and maintains strong customer partnerships, increases strategic relationships with the key customers through proactive & regular innovation content. Blends analytical skills and confidence working with consumer and industry data sources with a natural curiosity within the food and innovation space.  Enjoys working to uncover relevant consumer data that supports customer needs and discovers new opportunities and presents those opportunities in compelling ways.
  • Project Management: Develops a strong understanding of product design, commercialization and the end-to-end innovation process to effectively guide customer opportunities from idea to reality.  Works closely with Product Development, Culinary, Marketing and Sales teams to understand what it takes to successfully develop, launch and scale innovative solutions.  Serves as an advocate for customer innovation projects, ensures concepts presented externally are grounded in operational feasibility and positioned for successful execution.  Drives alignment, tracks project progress and helps transform insights into ideas and real-world outcomes.
  • Communication Skills: Delivers food innovation, consumer and menu trends content aligned with an annual calendar, provides value-added and impactful insights to a broad customer base. Can synthesize insights from multiple sources into clear, compelling and actionable recommendations that resonate with customers and inspire action. Demonstrates exceptional written, verbal and presentation skills with the ability to craft impactful narratives.
  • Cultural Fit: Contributes in promoting a culture of creativity and continuous improvement. Builds trusted relationships with customers. Collaborate across functions (Culinary, Product Development, Category Marketing, Research, Digital Marketing, Commercialization and Sales) to deliver against the customer needs.  Works in a team environment, able to proactively bring stakeholders and cross-functional partners along.
Education and Experience:
  • Bachelor's degree in Business, Marketing, Communications, or a related field, is required.
  • 3+ years of experience in innovation, marketing, customer marketing, category management or sales with innovation project experience, is required.
  • Experience with customer facing activity and engagement, is required.
  • Ability to travel up to 25%.
  • MBA is a plus. 
  • Experience working with national chain accounts, regional chain accounts, distributors, or food service operators is a bonus.
  • Background in channel or insights driven marketing is nice to have.
  • PMP certification would be good to have.
Knowledge and Skills:
  • Strong interpersonal, verbal, written and presentation communication skills, along with relationship-building abilities.
  • Strong planning and organization, project management and time management skills.
  • Loves food, demonstrated interest in foodservice, restaurant and/or retail product innovation.
  • Must be proficient with Microsoft Office applications. 
  • Comfortable working in fast paced, highly matrixed organizations.
  • Strong problem-solving and analytical skills.
  • Ability to work collaboratively in a remote environment.

Why Join Us:

Ventura Foods innovates and manufactures food solutions for foodservice and retail businesses.  We make exclusive products for the world's most iconic restaurants and retailers, we provide ready-to-go product solutions for professional kitchens, and we make consumer brands everyone knows and loves.  When you work for Ventura Foods, you get a strong foundation of training, a manager who cares about you and celebrates your success, a safe environment, and challenging work.  As part of our team, your future is limited only by how much you’re willing to push yourself to get there. We invest in your growth because you invest in ours.  

Ventura Foods offers career growth opportunities as well as competitive compensation and benefits:​

  • Medical, Prescription, Dental, & Vision – coverage beginning on your 1st day for eligible employees
  • ​Profit Sharing and 401(k) matching (after eligible criteria is met)​
  • Paid Vacation, Sick Time, and Holidays​
  • Employee Appreciation Events​ and Employee Assistance Programs
  • Salary Base Range of $109,060.95 - $171,773.09*
  • Annual bonus (based on the incentive program terms and conditions)

*The “base salary range” provided above is a good faith estimate of what we expect to pay for this position in the specified markets.  Ventura Foods reserves the right to pay outside of the given range based on a variety of factors including but not limited to: candidate skills and experience, complexity of the job, budgetary factors, and location/geography.  Ventura Foods conducts regular reviews of compensation ranges and therefore reserves the right to alter this range at any given time.  

Our Culture
Our Culture reflects our commitment to treating every employee with respect and creating an environment where people can do their best work. We rely on a variety of strengths, backgrounds, and experiences across our teams to help us innovate, grow, and deliver for our customers. By fostering a workplace that is supportive, collaborative, and grounded in integrity, we continue to attract strong talent and meet the high expectations of a rapidly evolving marketplace.

Ventura Foods is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Ventura Foods may use Artificial Intelligence (AI) assisted tools at certain stages of our hiring process, including identifying & sourcing candidates, reviewing applications and matched candidates on job boards and websites, and generating screening questions to help us work more efficiently and consistently. We regularly review our tools to promote fairness and reduce the risk of bias. However, while these tools support our process, every hiring decision is made by a real person on our team.  Applicants in the State of New York may request an alternative process by contacting us at VFaccessibility@rescocompany.com.

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