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Head Of Client Success Jobs (NOW HIRING)

Pavago

Head of Client Delivery

Head of Client Delivery (Client Success, Implementation, AI & GTM Systems - Remote, U.S. Hours) About the Role We're hiring a Head of Client Delivery to own the full post-sales lifecycle - onboarding ...

Pavago

Head of Client Operations

Head of Client Operations (Cold Email, Client Success, Campaign Performance - Remote, U.S. Hours) About the Role We're hiring a Head of Client Operations to own everything that happens after a client ...

WealthPlus

Head of Client Experience

New York, NY

$180K - $200K/yr

The Head of Client Experience will lead the strategy, structure, and execution of the WealthPlus client experience across implementation, customer success, and participant services. This senior ...

New

Playbypoint

Senior Client Success Manager

Miami, FL · On-site

This role reports to the Head of Client Experience. What You'll Do * Set the Standard for Execution: Operate as the role model for what excellent Client Success looks like at Playbypoint. Your book ...

Brkthru

Director of Client Success

Austin, TX · Remote

$80K - $120K/yr

Director of Client Success at Brkthru Role overview This is a fully remote role with client and internal travel required as needed. The Director of Client Success is a sales-focused leadership ...

Playbypoint

Senior Client Success Manager

Miami, FL · On-site

This role reports to the Head of Client Experience. What You'll Do: * Set the Standard for Execution: Operate as the role model for what excellent Client Success looks like at Playbypoint. Your book ...

Harris

As the Director of Client Success, you will be a pivotal leader within our organization, responsible for driving client satisfaction, retention, and growth through strategic planning and exceptional ...

Symmetry

Head of Client Experience

Scottsdale, AZ · On-site

$100/hr

The Head of Client Experience will design and execute a vision of how best to serve and delight our ... The Client Experience team - made up of the Support, Enablement, and Client Success teams ...

Brkthru

Director of Client Success

Southfield, MI · On-site

$80K - $120K/yr

The Director of Client Success is responsible for hunting new territory and developing new business within an assigned geographic territory. This is a critical and highly visible position that is ...

ClarityPay

Director of Client Success

Manhattan, NY · On-site +1

$75K - $125K/yr

Director of Client Success Location: New York, NY or Atlanta, GA; Remote will also be considered About Us: At ClarityPay, we're redefining the point‑of‑sale credit market to bring more value to ...

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All JobsHead Of Client Success Jobs

Head Of Client Success information

See salary details

$38.5K

$121.4K

$179K

How much do head of client success jobs pay per year?

As of Jul 13, 2026, the average yearly pay for head of client success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Head of Client Success, and why are they important?

To thrive as a Head of Client Success, you need expertise in customer relationship management, strategic planning, and a proven track record in client-facing roles, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success analytics tools, and project management software is typically required. Exceptional leadership, communication, and problem-solving abilities help foster strong client relationships and guide high-performing teams. These skills ensure that client needs are effectively met, driving retention, satisfaction, and business growth.

What does a Head of Client Success do?

A Head of Client Success is responsible for leading and overseeing the team that ensures clients achieve their desired outcomes while using a company's products or services. They develop strategies to enhance client satisfaction, retention, and loyalty by addressing client needs and proactively solving problems. This role often involves collaborating with sales, product, and support teams to improve the overall client experience and drive business growth. Additionally, the Head of Client Success analyzes client feedback and metrics to implement best practices and optimize processes.

How does the Head of Client Success typically collaborate with other departments to drive client satisfaction?

The Head of Client Success works closely with sales, product, and support teams to ensure a seamless client experience. They often relay client feedback to product managers for feature improvements, coordinate with sales to align on client expectations, and partner with support to address escalated issues. This cross-functional collaboration is key to anticipating client needs and delivering tailored solutions, ultimately improving retention and long-term partnerships.

What is the difference between Head Of Client Success vs Customer Success Manager?

AspectHead Of Client SuccessCustomer Success Manager
ResponsibilitiesOversees entire client success strategy, manages teams, and aligns with company goalsManages individual client accounts, ensures customer satisfaction, and renewals
Required CredentialsTypically requires leadership experience, industry knowledge, and sometimes advanced degreesRequires customer service skills, industry knowledge, and relevant certifications
Work EnvironmentStrategic, leadership-focused, often in senior managementOperational, client-facing, and team-oriented

The Head Of Client Success focuses on strategic leadership and managing the entire client success department, while the Customer Success Manager handles day-to-day client relationships. Both roles require industry knowledge and customer service skills, but differ in scope and seniority.

More about Head Of Client Success jobs
What cities are hiring for Head Of Client Success jobs? Cities with the most Head Of Client Success job openings:
What are the most commonly searched types of Of Client Success jobs? The most popular types of Of Client Success jobs are:
What states have the most Head Of Client Success jobs? States with the most job openings for Head Of Client Success jobs include:
What job categories do people searching Head Of Client Success jobs look for? The top searched job categories for Head Of Client Success jobs are:
Head Of Client Success jobs near you
Infographic showing various Head Of Client Success job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, and 5% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Head of Client Delivery

Pavago

Remote

Full-time

Re-posted 4 days ago

Job description

Head of Client Delivery (Client Success, Implementation, AI & GTM Systems - Remote, U.S. Hours)
About the Role
We're hiring a Head of Client Delivery to own the full post-sales lifecycle - onboarding, implementation, adoption, and long-term client success.
This is a senior, hands-on role where you'll lead client delivery, manage implementations, and ensure measurable outcomes using modern AI-driven and GTM systems.
If you've led client success, implementation, or solutions delivery in fast-moving environments, and can balance strategy with execution, this role is for you.
Responsibilities
Post-Sales Delivery & Implementation
  • Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding and adoption
  • Ensure clients achieve measurable outcomes and time-to-value
  • Oversee multiple client implementations while maintaining quality and timelines

Client Ownership & Accountability
  • Act as the primary owner for client success, satisfaction, and retention
  • Serve as a trusted advisor to client stakeholders
  • Manage complex escalations and lead resolution strategies

Technical & GTM Enablement
  • Partner with Sales, Product, and Engineering on implementations and custom use cases
  • Translate business goals into technical workflows and execution plans
  • Ensure GTM systems, automation, and integrations are optimized

Process Building & Optimization
  • Build and refine client delivery processes, playbooks, and SOPs
  • Identify risks early and proactively prevent delivery issues
  • Help scale the Client Delivery and Success function

Leadership & Collaboration
  • Align cross-functional teams across delivery, product, and go-to-market
  • Contribute to long-term strategy for retention and expansion
  • Drive continuous improvement through data, feedback, and insights

Requirements
  • Senior-level experience in Client Success, Implementation, Solutions Engineering, or GTM roles
  • Strong understanding of GTM systems, automation workflows, and integrations
  • Experience working directly with clients in high-stakes, outcome-driven environments
  • Strong communication skills with both technical and non-technical stakeholders
  • Proven problem-solving and risk management capabilities
  • Comfortable working remote during U.S. business hours

Nice to Have
  • Experience with AI tools and automation platforms (ChatGPT, Claude, Clay, etc.)
  • Experience scaling client delivery or post-sales functions
  • Experience managing complex technical implementations and integrations
  • Bachelor's degree in Business, Engineering, Computer Science, or related field

Tools & Tech
  • GTM and automation tools
  • AI platforms (ChatGPT, Claude, Clay)
  • CRM and client delivery systems
  • Integration and workflow tools

Why Join
  • Own and lead client delivery and success at scale
  • Work at the intersection of AI, automation, and GTM systems
  • Direct impact on client outcomes, retention, and growth
  • High-ownership leadership role in a fast-growing environment
  • Fully remote role with strategic influence and execution responsibility

What Success Looks Like
  • Strong client onboarding and implementation success rates
  • Faster time-to-value and adoption milestones
  • High client satisfaction and retention
  • Reduced delivery risks and escalations
  • Growth through account expansion and long-term client success

Apply Now
If you're a Head of Client Delivery who can own implementations, drive outcomes, and scale client success, we'd love to hear from you.
Apply now and help build a high-performing, client-focused delivery function.

Apply