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Head Of Client Success Jobs (NOW HIRING)

Impact Clients

Head of Client Success and Operations

We're looking for a full-time Head of Fulfillment/Delivery to join our fast-growing team at Impact ... What's your experience with leading client success teams? * Share an example where you successfully ...

Impact Clients

Head of Client Success and Operations

We're looking for a full-time Head of Fulfillment/Delivery to join our fast-growing team at Impact ... What's your experience with leading client success teams? * Share an example where you successfully ...

Healthcare Highways, Inc.

Be Seen First

Director of Client Success

Frisco, TX · On-site

$120K - $130K/yr

The Director of Client Success is responsible for leading the strategic direction, operational performance, and growth of the Client Success organization. This role oversees Account Management ...

Neara

Director of Client Success

Manhattan, NY · On-site

$150 - $250/hr

Director of Client Success Job type: Full Time · Department: Client Success · Work type: On-Site · USD 150,000-250,000 / year New York, New York, United States Onshore was founded to tackle a ...

Third

Director of Client Success

Los Angeles, CA · On-site +1

$180/hr

The Role Third is now hiring a Director of Client Success to scale our client partnerships across brand and retail accounts. In this role you will be responsible for defining and executing the ...

Mountainy

Director Of Client Success

Goodyear, AZ · On-site

$60K/yr

As the Director of Client Success, you'll serve as the primary point of contact for a portfolio of clients while leading client onboarding, troubleshooting operational issues, training customers on ...

StoragePug

Director of Client Success

Knoxville, TN · On-site +1

$150K - $200K/yr

Director of Client Success StoragePug is hiring our first Director of Client Success. We're looking for someone to obsess over our clients' experience, manage our customer-facing team, and model the ...

StoragePug

Director of Client Success

Knoxville, TN · Remote

$150K - $200K/yr

Director of Client Success StoragePug is hiring our first Director of Client Success. We're looking for someone to obsess over our clients' experience, manage our customer-facing team, and model the ...

Midi Health

Client Success Manager

$85K - $125K/yr

Head of Client Success The difference you'll make: At Midi Health, we're building the leading virtual care clinic for women navigating perimenopause, menopause, and other midlife health challenges ...

New

Brkthru

Director of Client Success

Southfield, MI · On-site

$80K - $120K/yr

The Director of Client Success is responsible for hunting new territory and developing new business within an assigned geographic territory. This is a critical and highly visible position that is ...

Avero Advisors

Director of Client Success

Knoxville, TN · On-site

$140 - $190/hr

As a Director of Client Success at Avèro Advisors, you will be pivotal in steering our consulting services towards greater heights of success. You will leverage your expertise to guide organizations ...

Project Expedition

Head of Client Experience

$80K - $90K/yr

Head of Client Experience Location: Remote (U.S. - excluding NY & CA) Compensation: $80,000 to $90 ... or Customer Success * 3+ years managing managers or leading a support department * Experience ...

Project Expedition

Head of Client Experience

$80K - $90K/yr

Head of Client Experience Location: Remote (U.S. - excluding NY & CA) Compensation: $80,000 to $90 ... or Customer Success * 3+ years managing managers or leading a support department * Experience ...

Avéro Advisors

Director of Client Success

Knoxville, TN · On-site

$120 - $180/hr

As a Director of Client Success at Avèro Advisors, you will be pivotal in steering our consulting services towards greater heights of success. You will leverage your expertise to guide organizations ...

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Head Of Client Success information

See salary details

$38.5K

$121.4K

$179K

How much do head of client success jobs pay per year?

As of Sep 7, 2026, the average yearly pay for head of client success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What does a head of client success do?

A Head of Client Success is responsible for leading and overseeing the team that ensures clients achieve their desired outcomes while using a company's products or services. They develop strategies to enhance client satisfaction, retention, and loyalty by addressing client needs and proactively solving problems. This role often involves collaborating with sales, product, and support teams to improve the overall client experience and drive business growth. Additionally, the Head of Client Success analyzes client feedback and metrics to implement best practices and optimize processes.

How does the head of client success typically collaborate with other departments to drive client satisfaction?

The Head of Client Success works closely with sales, product, and support teams to ensure a seamless client experience. They often relay client feedback to product managers for feature improvements, coordinate with sales to align on client expectations, and partner with support to address escalated issues. This cross-functional collaboration is key to anticipating client needs and delivering tailored solutions, ultimately improving retention and long-term partnerships.

What are the key skills and qualifications needed to thrive as a head of client success, and why are they important?

To thrive as a Head of Client Success, you need expertise in customer relationship management, strategic planning, and a proven track record in client-facing roles, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success analytics tools, and project management software is typically required. Exceptional leadership, communication, and problem-solving abilities help foster strong client relationships and guide high-performing teams. These skills ensure that client needs are effectively met, driving retention, satisfaction, and business growth.

What is the difference between Head Of Client Success vs Customer Success Manager?

AspectHead Of Client SuccessCustomer Success Manager
ResponsibilitiesOversees entire client success strategy, manages teams, and aligns with company goalsManages individual client accounts, ensures customer satisfaction, and renewals
Required CredentialsTypically requires leadership experience, industry knowledge, and sometimes advanced degreesRequires customer service skills, industry knowledge, and relevant certifications
Work EnvironmentStrategic, leadership-focused, often in senior managementOperational, client-facing, and team-oriented

The Head Of Client Success focuses on strategic leadership and managing the entire client success department, while the Customer Success Manager handles day-to-day client relationships. Both roles require industry knowledge and customer service skills, but differ in scope and seniority.

More about Head Of Client Success jobs

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What are the most commonly searched types of Of Client Success jobs?

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Head Of Client Success jobs near you
Infographic showing various Head Of Client Success job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Head of Client Success and Operations

Impact Clients

Remote

Other

Re-posted 15 days ago

Job description

We're looking for a full-time Head of Fulfillment/Delivery to join our fast-growing team at Impact Clients.

Our mission is simple: help everyday people launch impactful online digital product businesses that transform

lives, starting with their own.

If you love building teams, thrive in high-performance environments, and want to own a business unit end-to-end,

keep reading.
About Us:
Impact Clients helps beginner entrepreneurs start or scale their digital product businesses.

What began as a broke UCLA student struggling to sell an online course has grown into a company that has generated $50M+ in revenue with a global team of 70+ members.

Our mission is to reform the education system by helping 1 million+ people achieve financial freedom through online business.

We are faith driven, fast paced, and rooted in service. We are building a world class education platform to help people turn their knowledge into income through coaching and consulting.
The CEO, Richard Yu, is an online business coach with:

  • 100K+ subscribers on YouTube → youtube.com/richardyu1
  • A growing personal brand on Instagram → instagram.com/richardyuzee

Our company is a fast-paced, and rooted in service. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting.

Key Responsibilities:

• Lead and coach 15–30 CSMs and coaches on onboarding, retention, and renewal calls

• Hire, train, promote, and fire — build middle management as the team scales

• Step into refund, chargeback, and escalation situations to retain clients and protect revenue

• Own KPIs around retention, renewals, and outcomes — with daily reporting

• Improve scripts, processes, and SOPs for scalability

• Collaborate with Sales and Marketing to solve problems at the root

• Own the Coaching/Delivery Department end to end

Requirements


✅ Requirements

You must have:

• Proven experience leading 20+ people in a high-touch, outcome-based service business (coaching,

education, professional services, high-ACV customer success, health coaching, or similar)

• Track record of building systems, SOPs, and scorecards from scratch

• Strong objection handling, save calls, and refund/chargeback prevention

• Player mindset — willing to be in the field, not bossing people around

• Extreme ownership of your department as if it were your own business

• Experience with AI and SaaS tools

🔥 WHO THIS IS FOR

✔️ Natural operators who own outcomes end-to-end

✔️ Ex-founders who'd rather operate someone else's business than build another one from zero

✔️ Builders excited to help scale to 9 figures

✔️ People who stay calm in client fires and escalations

✔️ Mentors who love developing team members

✔️ Highly accountable, detail-oriented operators

🚫 WHO THIS IS NOT FOR

❌ People who avoid difficult conversations

❌ Anyone with another full-time job

❌ People who struggle with deadlines or fast execution

❌ Anyone resistant to feedback and growth

Benefits

💰 Compensation & Benefits

• Negotiable compensation based on experience, we are open

• Base salary negotiable based on experience

• Performance-based commission opportunities

• Potential equity upside

Next Steps

If this role excites you:

  1. Submit your resume.
  2. Record a 3–5 minute Loom video introducing yourself and answering:
  • Why should we hire you?
  • What’s your experience with leading client success teams?
  • Share an example where you successfully handled a save call or refund/chargeback scenario.
  • Share an example where you coached a team member to perform better.
  • Why do you believe you’ll thrive in a fast-paced, growth-driven environment?

Applications are reviewed on a rolling basis. If selected, you’ll hear from us within 24–48 hours.

Apply