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Head Of Client Success Jobs (NOW HIRING)

Jobtailor

Global Head of Client Success

Manhattan, NY · On-site

$180 - $240/hr

Define and execute the global client success strategy to align with company growth goals * Oversee global teams across Account Management, Campaign Delivery, and Client Success * Manage executive ...

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Pavago

Head of Client Delivery

Head of Client Delivery (Client Success, Implementation, AI & GTM Systems - Remote, U.S. Hours) About the Role We're hiring a Head of Client Delivery to own the full post-sales lifecycle - onboarding ...

Wealth Access

Head of Sales & Client Success

Nashville, TN · On-site

$180 - $280/hr

Wealth Access is seeking a Head of Sales & Client Success to lead revenue growth and build,lead, and scaleour client-facing revenuegroup. This person willbe responsible formaraging a team of B2B ...

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Pavago

Head of Client Operations

Head of Client Operations (Cold Email, Client Success, Campaign Performance - Remote, U.S. Hours) About the Role We're hiring a Head of Client Operations to own everything that happens after a client ...

Impact Clients

Head of Client Success and Operations

We're looking for a full-time Head of Fulfillment/Delivery to join our fast-growing team at Impact ... What's your experience with leading client success teams? * Share an example where you successfully ...

Foodhub

Head of Client Services

Philadelphia, PA · On-site

Head of Client Services - USA Location: Philadelphia, PA (Travel across the US as required) Reports ... You'll lead the teams responsible for onboarding, account management, customer success, and client ...

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Neara

Director of Client Success

Manhattan, NY · On-site

$150 - $250/hr

Director of Client Success Job type: Full Time · Department: Client Success · Work type: On-Site · USD 150,000-250,000 / year New York, New York, United States Onshore was founded to tackle a ...

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Head Of Client Success information

See salary details

$38.5K

$121.4K

$179K

How much do head of client success jobs pay per year?

As of Aug 7, 2026, the average yearly pay for head of client success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a head of client success, and why are they important?

To thrive as a Head of Client Success, you need expertise in customer relationship management, strategic planning, and a proven track record in client-facing roles, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success analytics tools, and project management software is typically required. Exceptional leadership, communication, and problem-solving abilities help foster strong client relationships and guide high-performing teams. These skills ensure that client needs are effectively met, driving retention, satisfaction, and business growth.

What does a head of client success do?

A Head of Client Success is responsible for leading and overseeing the team that ensures clients achieve their desired outcomes while using a company's products or services. They develop strategies to enhance client satisfaction, retention, and loyalty by addressing client needs and proactively solving problems. This role often involves collaborating with sales, product, and support teams to improve the overall client experience and drive business growth. Additionally, the Head of Client Success analyzes client feedback and metrics to implement best practices and optimize processes.

How does the head of client success typically collaborate with other departments to drive client satisfaction?

The Head of Client Success works closely with sales, product, and support teams to ensure a seamless client experience. They often relay client feedback to product managers for feature improvements, coordinate with sales to align on client expectations, and partner with support to address escalated issues. This cross-functional collaboration is key to anticipating client needs and delivering tailored solutions, ultimately improving retention and long-term partnerships.

What is the difference between Head Of Client Success vs Customer Success Manager?

AspectHead Of Client SuccessCustomer Success Manager
ResponsibilitiesOversees entire client success strategy, manages teams, and aligns with company goalsManages individual client accounts, ensures customer satisfaction, and renewals
Required CredentialsTypically requires leadership experience, industry knowledge, and sometimes advanced degreesRequires customer service skills, industry knowledge, and relevant certifications
Work EnvironmentStrategic, leadership-focused, often in senior managementOperational, client-facing, and team-oriented

The Head Of Client Success focuses on strategic leadership and managing the entire client success department, while the Customer Success Manager handles day-to-day client relationships. Both roles require industry knowledge and customer service skills, but differ in scope and seniority.

More about Head Of Client Success jobs
What cities are hiring for Head Of Client Success jobs? Cities with the most Head Of Client Success job openings:
What are the most commonly searched types of Of Client Success jobs? The most popular types of Of Client Success jobs are:
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What job categories do people searching Head Of Client Success jobs look for? The top searched job categories for Head Of Client Success jobs are:
Head Of Client Success jobs near you
Infographic showing various Head Of Client Success job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Head of Client Success Management (RCM)

Plutus Health Inc

Remote

Other

Re-posted 7 days ago

Job description

About
Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services, certified in SOC2 compliance and recognized among the Inc. 5000 fastest-growing private companies. We specialize in revenue cycle optimization for hospitals, physician groups, and healthcare organizations across various specialties. Our commitment to innovation and excellence has earned us recognition as a 2024 EY Entrepreneur Of The Year finalist and one of the top 100 fastest-growing companies in Dallas.
Life at Plutus Health
Plutus Health offers a unique work environment that is both thrilling and enriching, fostering personal and professional growth. Our company is a hub of innovation, collaboration, and continuous learning, where we encourage our employees to adopt a positive mindset and strive for excellence.
At Plutus Health, you'll be part of a vibrant team that thrives on creativity and problem-solving. You'll have the opportunity to work on cutting-edge projects, leveraging the latest technologies and methodologies to deliver intelligent solutions that make a tangible difference for our clients.
Plutus Health prioritizes the well-being of its employees and fosters a supportive and inclusive culture that promotes work-life balance. If you are enthusiastic about joining a vibrant organization that values your input, Plutus Health is the ideal place to pursue your career goals.
Job Title: Head of Client Success Management (RCM)
Experience: 12+ years of experience in Revenue Cycle Management (RCM) operations and client-facing leadership roles
Location: Dallas, TX / Remote ( Travel up to 40%)
Employment Type: Full-time
Job Summary
The Head of Client Success Management (RCM) will lead the overall client engagement strategy, client retention initiatives, operational alignment, and growth across enterprise healthcare accounts. This executive leadership role is responsible for building and scaling a high-performing Client Success organization focused on delivering exceptional customer experience, operational excellence, revenue growth, and long-term strategic partnerships.
The ideal candidate will possess deep expertise in Revenue Cycle Management (RCM), including physician and facility billing operations, client implementations, operational transitions, process optimization, denials management, collections, and strategic account growth. This individual will act as a trusted advisor to executive client stakeholders while partnering closely with internal operations, delivery, finance, sales, product, and offshore leadership teams.
The Head of CSM will drive client satisfaction, retention, expansion opportunities, and overall business performance while ensuring seamless collaboration between clients and internal cross-functional teams.
Key Responsibilities
Client Success Leadership
  • Lead and oversee the Client Success Management organization for all RCM client engagements.
  • Develop and execute strategic client success initiatives to improve retention, satisfaction, and long-term account growth.
  • Build scalable frameworks, processes, and governance models for client engagement and relationship management.
  • Serve as the executive escalation point for strategic client concerns and critical operational issues.
  • Drive a customer-first culture across operational and leadership teams.
Client Relationship Management
  • Establish strong executive-level relationships with clients and serve as a trusted strategic advisor.
  • Conduct Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs) with enterprise clients.
  • Ensure client expectations, KPIs, SLAs, and operational deliverables are consistently achieved.
  • Drive customer satisfaction initiatives and ensure exceptional client experience throughout the engagement lifecycle.
  • Partner with clients to identify operational improvements, optimization opportunities, and expansion initiatives.
Operational & Revenue Cycle Leadership
  • Collaborate closely with operations leadership to ensure service delivery excellence across all accounts.
  • Provide strategic guidance on RCM workflows, billing operations, denials management, AR recovery, process improvements, and quality initiatives.
  • Monitor operational KPIs including AR Days, Collections, Clean Claim Rate, Denial Trends, Productivity, and Client Satisfaction metrics.
  • Ensure alignment between client expectations and operational capabilities.
  • Support large-scale implementations, operational transitions, and process transformation initiatives.
Growth & Strategic Expansion
  • Identify opportunities for revenue growth within existing client accounts.
  • Partner with Business Development and Executive Leadership on upselling and cross-selling opportunities.
  • Contribute to strategic planning, market intelligence, and product/service expansion initiatives.
  • Support contract renewals, pricing discussions, and enterprise account growth strategies.
Team Leadership
  • Build, mentor, and lead a high-performing team of Client Success Managers and operational leaders.
  • Drive accountability, performance management, and leadership development within the CSM organization.
  • Foster collaboration between onshore and offshore teams to ensure operational alignment and client success.
  • Establish clear performance metrics, reporting structures, and communication cadences.
Cross-Functional Collaboration
  • Partner with Finance, Operations, Sales, Product, Technology, and Executive Leadership teams.
  • Ensure seamless communication between internal stakeholders and external clients.
  • Support process improvement initiatives and organizational transformation projects.
  • Collaborate with implementation and delivery teams to ensure successful onboarding and client transitions.
Required Qualifications
  • Bachelor's degree in Healthcare Administration, Business Administration, Finance, or related discipline required.
  • 12+ years of experience in Revenue Cycle Management (RCM) operations and client-facing leadership roles.
  • Minimum 5+ years of leadership experience managing Client Success, Account Management, or Enterprise Healthcare Accounts.
  • Strong knowledge of physician and/or hospital revenue cycle operations.
  • Proven experience managing enterprise healthcare client relationships.
  • Demonstrated success leading onshore and offshore operational teams.
  • Strong understanding of healthcare KPIs, financial performance metrics, and operational reporting.
  • Experience leading Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs).
  • Excellent communication, negotiation, stakeholder management, and executive presentation skills.
  • Ability to manage multiple enterprise accounts and complex operational engagements.
  • Experience working with EMR/EHR and practice management systems such as Epic, Cerner, Meditech, Athenahealth, eClinicalWorks, or similar platforms.
  • Willingness to travel as required by business needs.
Preferred Qualifications
  • Experience in outsourced healthcare RCM/BPO environments preferred.
  • Participation in HFMA, AAHAM, or related healthcare professional organizations preferred.
  • MBA or advanced healthcare/business degree preferred.
  • Strong analytical and operational transformation experience.
  • Experience supporting multi-specialty healthcare organizations.
Ideal Skills
  • Executive Leadership
  • Client Success Strategy
  • Revenue Cycle Management (RCM)
  • Account Growth & Retention
  • Denials Management
  • AR Optimization
  • Healthcare Operations
  • Strategic Planning
  • Process Improvement
  • Team Leadership
  • Stakeholder Management
  • Offshore Team Management
  • Operational Excellence
  • Customer Relationship Management
  • Data Analytics & KPI Reporting

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