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Head Of Client Success Jobs (NOW HIRING)

Fooda

Manager of Client Success

Austin, TX · On-site

$75K - $85K/yr

The Manager of Client Success performs a critical oversight function for all Fooda operations in the Austin market, one of Fooda's largest markets. In addition to running the day-to-day operations ...

Transform9

Director of Client Success

Birmingham, AL · On-site

Requirements * 8+ years in customer success or account management, with 3+ years leading teams * Track record of building CS processes from scratch and hitting retention targets * Data-driven ...

Transform9

Director of Client Success

Birmingham, AL · On-site

Requirements * 8+ years in customer success or account management, with 3+ years leading teams * Track record of building CS processes from scratch and hitting retention targets * Data-driven ...

Team Liquid

Head of Client Services

Santa Monica, CA · On-site

The Opportunity Liquid Media is looking for a Head of Client Services to oversee our Client Services function and serve as a key member of the agency's senior management team. This is the most senior ...

Bright!Tax

Head of Client Experience

Miami, FL · Remote

Client Success, who manage the relationship, and our tax team, who deliver the work. Clients don't ... Voice of the client: build the feedback loops (client, Client Success, and tax team) that catch ...

Team Liquid

Head of Client Services

Santa Monica, CA · On-site

The Opportunity Liquid Media is looking for a Head of Client Services to oversee our Client Services function and serve as a key member of the agency's senior management team. This is the most senior ...

Transform9

Director of Client Success

Birmingham, AL · On-site

Requirements * 8+ years in customer success or account management, with 3+ years leading teams * Track record of building CS processes from scratch and hitting retention targets * Data-driven ...

Project Expedition

Head of Client Experience

New York, NY · Remote

$80K - $100K/yr

The Opportunity Project Expedition is looking for a hands-on, AI-forward Head of Client Experience ... Success, Travel Operations, or a similar customer-facing function. * 3+ years managing managers ...

Project Expedition

Head of Client Experience

$80K - $100K/yr

The Opportunity Project Expedition is looking for a hands-on, AI-forward Head of Client Experience ... Success, Travel Operations, or a similar customer-facing function. * 3+ years managing managers ...

Cyclops

Director of Client Success (Remote)

Miami, FL · Remote

Role Overview Cyclops is looking for a Director of Client Success to own the client journey from onboarding through the full account lifecycle, and build the function from the ground up in close ...

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All JobsHead Of Client Success Jobs

Head Of Client Success information

See salary details

$38.5K

$121.4K

$179K

How much do head of client success jobs pay per year?

As of Aug 7, 2026, the average yearly pay for head of client success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a head of client success, and why are they important?

To thrive as a Head of Client Success, you need expertise in customer relationship management, strategic planning, and a proven track record in client-facing roles, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success analytics tools, and project management software is typically required. Exceptional leadership, communication, and problem-solving abilities help foster strong client relationships and guide high-performing teams. These skills ensure that client needs are effectively met, driving retention, satisfaction, and business growth.

What does a head of client success do?

A Head of Client Success is responsible for leading and overseeing the team that ensures clients achieve their desired outcomes while using a company's products or services. They develop strategies to enhance client satisfaction, retention, and loyalty by addressing client needs and proactively solving problems. This role often involves collaborating with sales, product, and support teams to improve the overall client experience and drive business growth. Additionally, the Head of Client Success analyzes client feedback and metrics to implement best practices and optimize processes.

How does the head of client success typically collaborate with other departments to drive client satisfaction?

The Head of Client Success works closely with sales, product, and support teams to ensure a seamless client experience. They often relay client feedback to product managers for feature improvements, coordinate with sales to align on client expectations, and partner with support to address escalated issues. This cross-functional collaboration is key to anticipating client needs and delivering tailored solutions, ultimately improving retention and long-term partnerships.

What is the difference between Head Of Client Success vs Customer Success Manager?

AspectHead Of Client SuccessCustomer Success Manager
ResponsibilitiesOversees entire client success strategy, manages teams, and aligns with company goalsManages individual client accounts, ensures customer satisfaction, and renewals
Required CredentialsTypically requires leadership experience, industry knowledge, and sometimes advanced degreesRequires customer service skills, industry knowledge, and relevant certifications
Work EnvironmentStrategic, leadership-focused, often in senior managementOperational, client-facing, and team-oriented

The Head Of Client Success focuses on strategic leadership and managing the entire client success department, while the Customer Success Manager handles day-to-day client relationships. Both roles require industry knowledge and customer service skills, but differ in scope and seniority.

More about Head Of Client Success jobs
What cities are hiring for Head Of Client Success jobs? Cities with the most Head Of Client Success job openings:
What are the most commonly searched types of Of Client Success jobs? The most popular types of Of Client Success jobs are:
What states have the most Head Of Client Success jobs? States with the most job openings for Head Of Client Success jobs include:
What job categories do people searching Head Of Client Success jobs look for? The top searched job categories for Head Of Client Success jobs are:
Head Of Client Success jobs near you
Infographic showing various Head Of Client Success job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Manager of Client Success

Fooda

Austin, TX • On-site

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 10 days ago

Job description

Who We Are:
Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago's local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something and Fooda was born.
Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 60 cities with over 120 million meals served and continue to grow rapidly.
Powered by technology and a network of 1500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.
Position Overview:
The Manager of Client Success performs a critical oversight function for all Fooda operations in the Austin market, one of Fooda's largest markets. In addition to running the day-to-day operations, the core responsibility is to provide leadership and support for the team in Austin. The North Star for this role - and for leading this team - is delivering an exceptional day-to-day experience for our clients and their employees. You'll achieve this by establishing a standard of operational excellence for our portfolio of clients and the network of local restaurant partners that serve them. This role reports to the Regional Vice President of Sales and Operations. Hybrid in office.
Who We Are Looking For:
  • You have the interpersonal skills to help coach and manage Fooda teammates in all operations of Austin as well effectively communicate up to Fooda leadership
  • You have the ability to analyze and report performance of all product offerings against company goals and initiatives
  • You have effective project management skills, with success stories demonstrating your ability to complete initiatives from start to finish
  • You are extremely organized, and detail orientated, with proven capabilities to prioritize and multitask
  • You have a willingness to speak up and have your own voice while acknowledging customer needs
  • You enjoy getting your hands dirty and prefer tackling problems from the ground up
  • You are known for your positive outlook and leading by example

What You Will Be Doing:
  • Manage, coach and support teams across all product offerings as they lead day-to-day operations. Hold teammates accountable for the ownership of client relationships and restaurant performance
  • Manage, teach, and coach multiple operations teammates ensuring best practices for Fooda are being executed
  • Hold responsibility and lead processes aligning to recruiting, training and retention of employees
  • Identify operational challenges aligning to client needs and requests. Serve as a leader to create and execute different strategies or processes
  • Collaborate with the market leadership and the sales teams with retention initiatives for all markets
  • Lead quarterly business reviews with key stakeholders
  • Role will require ~30% local travel within Austin.

What We'll Hook You Up With:
  • Competitive market salary and stock options based on experience
  • Comprehensive health, dental and vision insurance plans
  • 401k retirement plan with company match
  • Paid maternity and parental leave benefits
  • Flexible spending accounts
  • Company-issued laptop
  • Daily subsidized lunch program (ours!) and frequent tastings from new restaurant partners in the office!
  • A fulfilling, challenging adventure of a work experience
Must be authorized to work in the United States on a full-time basis. No recruiters please.
The salary range for this role is between $75,000- $85,000 and is dependent on a number of factors, including but not limited to work experience, training, location, and skills.
Fooda logo

About Fooda

Sourced by ZipRecruiter

Fooda is a Workplace Food Program people love and look forward to every day. We scour the streets for the Best Food Trucks, Trendy Restaurants, and Hidden gem mom and pops. Making the connection between them and people who appreciate their food is our passion. We're looking for talented colleagues who want to advance their careers and help scale a business. We all share an interest in Solving problems with data, Taking chances, Beating goals, and Delighting Customers. Our Team's successful execution of those interests has driven expansion to over a dozen markets since our founding in 2011.

Industry

Food services and drinking places

Company size

51 - 200 Employees

Headquarters location

Chicago, IL, US

Year founded

2011

Social media

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