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Head Of Client Success Jobs (NOW HIRING)

Marketviewedu

Director of Client Success

Richmond, VA · On-site

$70 - $90/hr

MARKETview Education Partners is seeking bright, talented and motivated individuals to join our client success team in support of our college and university clients' success. Individuals will ...

MARKETview

Director of Client Success

Richmond, VA · On-site

$100K - $110K/yr

MARKETview Education Partners is seeking bright, talented and motivated individuals to join our client success team in support of our college and university clients' success. Individuals will ...

Definiti

Manager of Client Success

Erie, PA · On-site +1

PURPOSE OF POSITION The Manager of Client Success is responsible for leading, developing, and scaling a team of Client Success Managers (CSMs) to deliver exceptional client outcomes, retain current ...

Passionfroot

Head of Client Deployment

Manhattan, NY · On-site

$140 - $170/hr

The Role We're hiring a Head of Client Deployment to lead the team that embeds with our most ... What Success Looks Like * Clients see Passionfroot as a critical growth partner * Programs ...

Variate

Head of Client Operations

Bethesda, MD · On-site

$210 - $240/hr

Variate is looking for a Head of Client Operations to oversee our Design Directors and ensure every ... If you operate at the intersection of leadership, systems, and outcomes, and you measure success by ...

DEFINITI LLC

Manager of Client Success

Erie, PA · On-site

PURPOSE OF POSITION The Manager of Client Success is responsible for leading, developing, and scaling a team of Client Success Managers (CSMs) to deliver exceptional client outcomes, retain current ...

New

MARKETview

Director of Client Success

Richmond, VA · On-site

$100K - $110K/yr

MARKETview Education Partners is seeking bright, talented and motivated individuals to join our client success team in support of our college and university clients' success. Individuals will ...

Northern Trust Corp

$137 - $240/hr

Head of Client Marketing/Asset Management Marketing The Head of Client Marketing will provide strategic leadership for the development and disciplined execution of marketing strategies that drive ...

New

Northern Trust Corp

Head of Client Marketing

Manhattan, NY · On-site

$137 - $240/hr

Head of Client Marketing/Asset Management Marketing The Head of Client Marketing will provide strategic leadership for the development and disciplined execution of marketing strategies that drive ...

New

N3XT

Client Success Analyst

Head of Client Success About the Role N3XT is a dynamic and rapidly growing fintech revolutionizing the payment space. We foster a collaborative, agile and results-oriented environment where talented ...

Team Liquid

Head of Client Services

Santa Monica, CA · On-site

The Opportunity Liquid Media is looking for a Head of Client Services to oversee our Client Services function and serve as a key member of the agency's senior management team. This is the most senior ...

Team Liquid

Head of Client Services

Santa Monica, CA · On-site

$130 - $160/hr

The Opportunity Liquid Media is looking for a Head of Client Services to oversee our Client Services function and serve as a key member of the agency's senior management team. This is the most senior ...

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Head Of Client Success information

See salary details

$38.5K

$121.4K

$179K

How much do head of client success jobs pay per year?

As of Sep 7, 2026, the average yearly pay for head of client success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What does a head of client success do?

A Head of Client Success is responsible for leading and overseeing the team that ensures clients achieve their desired outcomes while using a company's products or services. They develop strategies to enhance client satisfaction, retention, and loyalty by addressing client needs and proactively solving problems. This role often involves collaborating with sales, product, and support teams to improve the overall client experience and drive business growth. Additionally, the Head of Client Success analyzes client feedback and metrics to implement best practices and optimize processes.

How does the head of client success typically collaborate with other departments to drive client satisfaction?

The Head of Client Success works closely with sales, product, and support teams to ensure a seamless client experience. They often relay client feedback to product managers for feature improvements, coordinate with sales to align on client expectations, and partner with support to address escalated issues. This cross-functional collaboration is key to anticipating client needs and delivering tailored solutions, ultimately improving retention and long-term partnerships.

What are the key skills and qualifications needed to thrive as a head of client success, and why are they important?

To thrive as a Head of Client Success, you need expertise in customer relationship management, strategic planning, and a proven track record in client-facing roles, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success analytics tools, and project management software is typically required. Exceptional leadership, communication, and problem-solving abilities help foster strong client relationships and guide high-performing teams. These skills ensure that client needs are effectively met, driving retention, satisfaction, and business growth.

What is the difference between Head Of Client Success vs Customer Success Manager?

AspectHead Of Client SuccessCustomer Success Manager
ResponsibilitiesOversees entire client success strategy, manages teams, and aligns with company goalsManages individual client accounts, ensures customer satisfaction, and renewals
Required CredentialsTypically requires leadership experience, industry knowledge, and sometimes advanced degreesRequires customer service skills, industry knowledge, and relevant certifications
Work EnvironmentStrategic, leadership-focused, often in senior managementOperational, client-facing, and team-oriented

The Head Of Client Success focuses on strategic leadership and managing the entire client success department, while the Customer Success Manager handles day-to-day client relationships. Both roles require industry knowledge and customer service skills, but differ in scope and seniority.

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Head Of Client Success jobs near you
Infographic showing various Head Of Client Success job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Director of Client Success

Marketviewedu

Richmond, VA • On-site

$70 - $90/hr

Other

Posted 5 days ago

Job description

MARKETview Education Partners is seeking bright, talented and motivated individuals to join our client success team in support of our college and university clients’ success. Individuals will becritical contributors to a fast-growing, early-stage education technology business and will have the unique benefit of joining a supportive and collaborative team of experienced professionals on the ground level.

As an essential member of the client-facing team, individuals will be responsible for developing and maintaining relationships with our college and university partners. Individuals will play a key role in ensuring each client delivery and engagement is providing ample value.

Responsibilities:
  • Serve as an advocate for each client, ensuring they receive the highest standards of service
  • Build trust and strengthen relationships by establishing a deep understanding of each client’s goals and keeping those goals at the forefront of the partnership
  • Maintain regular contact with clients, serving as the day-to-day point of contact and relationship manager
  • Provide campus leadership with objective data and actionable insights that will lead to better decision making
  • Work cross-functionally with Data and Analytics, Marketing and Business Development teams to ensure clients receive maximum value
  • Encourage client usage of the MARKETview platform and drive client participation in events, meetings and other engagement opportunities
  • Contribute to the client service roadmap, helping to guide product enhancements and development
  • Utilize internal systems, processes and tracking for optimal client engagement
Minimum Requirements:
  • Bachelor’s degree
  • Minimum of 5-10 years experience in client relationship management, account management, or customer success roles
  • Sharp analytical skills with the ability to interpret client data and translate it to meaningful insights
  • A passion for serving clients and helping them achieve success
  • Highly organized and keen attention to detail
  • Critical thinking and problem-solving skills
  • Exceptional time management skills
  • Desire to be curious and willingness to learn by asking thoughtful questions
  • Positive and motivated attitude
  • Desire to help build the client service culture, grow career and expand client leadership skills
Preferred Experience:
  • Experience in supporting and serving a senior-level team
  • Experience serving institutions of higher education
Bonus Experience:
  • Working in data-driven environments
  • Using market leading CRM(s) and web conferencing platform(s)
Why MARKETview Education Partners?

The MARKETview team is united by a common passion toincrease higher education access while improving the performance of colleges and universities and the educational outcomes for students and families. This is the spirit that drives every client partner relationship, as we serve the mission of each with an unwavering commitment to their goals and success. We are looking for equally passionate team members with a similar disposition and willingness to put the success of others – partners and teammates – before their own. If this is you, you’ll fit right in.

Equal Opportunity

MARKETview is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

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