Impact Clients

We're looking for a full time Client Success Coach to join our fast growing team at Richard Yu's online education company.

Our mission is simple: help everyday people launch impactful online digital Product businesses that transform lives, starting with their own.

If you love mentorship, thrive in high performance environments, and want to make a real difference in people's lives, keep reading
About Us:
Impact Clients helps entrepreneurs start or scale their digital product businesses.

What began as a broke UCLA student struggling to sell an online course has grown into a company that has generated $30M+ in revenue with a global team of 50+ members.

Our mission is to reform the education system by helping 1 million+ people achieve financial freedom through online business.

We are faith driven, fast paced, and rooted in service. We are building a world class education platform to help people turn their knowledge into income through coaching and consulting.
The CEO, Richard Yu, is an online business coach with:

• 100K+ subscribers on YouTube  youtube.com/richardyu1
• A growing personal brand on Instagram  instagram.com/richardyuzee
  

Our company is a fast-paced, and rooted in service. We're building a world-class education platform to help people turn their knowledge into income through coaching and consulting.
About The Role:
You'll be leading a team of 8-10+ Customer Success Managers (CSMs) responsible for client onboarding, coaching, and retention. Your job is to elevate client outcomes, maximize lifetime value, and train our CSMs to become world-class coaches.

This is a hands-on leadership role: you'll manage, mentor, and hold the team accountable, while also stepping in personally when high-stakes client situations require it.
This is a remote, full-time position. You must be available during 8AM-5PM EST, Monday to Friday. On average, you'll work up to 8 hours per day, and some days will require a little more effort of up to 9+ hours.
You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable, we're in the coaching business.

Requirements

About The Role

You will lead a team of 8 to 12+ Customer Success Managers responsible for onboarding, coaching, and retention.

Your job is to:

Elevate client outcomes

Maximize lifetime value

Develop world-class CSMs

This is a hands-on leadership role. You will manage, mentor, and hold the team accountable, while also stepping in on high-stakes client situations when needed.

Remote, full-time

Availability required: 8 AM to 5 PM EST, Monday to Friday

Average workload: up to 8 hours per day, occasionally 10+

Must live in North America, Europe, or South Africa

Fluent, accent-neutral English required

Key Responsibilities

Lead and coach a team of CSMs on onboarding, accountability, and renewal calls

Step into refund and chargeback situations to retain clients and protect revenue

Train CSMs on objection handling and improving 1:1 call performance

Monitor KPIs around retention, upgrades, renewals, and collections

Improve scripts, processes, and SOPs for scalability

Collaborate with Sales and Marketing for message alignment

Take ownership of escalated client accounts

Provide daily reporting across Slack, spreadsheets, and other tools

Requirements

You must have:

Proven experience leading customer success teams in online education, coaching, or digital marketing

Strong track record in objection handling and save calls

Hands-on experience preventing refunds and chargebacks

Excellent communication and leadership skills

Experience with Loom, Slack, Zapier, Calendly, GSuite, Trello, and CRMs

High attention to detail and strong organizational skills

Ability to manage multiple priorities in a fast paced environment

Passion for mentoring and developing people

Full time availability during EST hours

WHO THIS IS FOR

Natural leaders who thrive on retaining clients

People who stay calm in client fires and escalations

Mentors who love developing team members

Highly accountable, detail-oriented operators

Builders excited to help scale to 9 figures

WHO THIS IS NOT FOR

People who avoid difficult conversations

Anyone with another full-time job

People who struggle with deadlines or fast execution

Anyone resistant to feedback and growth

Benefits

Compensation & Benefits

Negotiable compensation based on experience, we are open

Base salary negotiable based on experience

Performance-based commission opportunities

Potential equity upside

If this role excites you:

1. Submit your resume.
2. Record a 3-5 minute Loom video introducing yourself and answering:
• Why should we hire you?
• What's your experience with leading client success teams?
• Share an example where you successfully handled a save call or refund/chargeback scenario.
• Share an example where you coached a team member to perform better.
• Why do you believe you'll thrive in a fast-paced, growth-driven environment?

Applications are reviewed on a rolling basis. If selected, you'll hear from us within 24-48 hours.