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Director Of Client Success Jobs (NOW HIRING)

InfoCision

Client Success Manager

Akron, OH

Marketing Reports To: VP / Director of Client Services Job Type: Full-Time, Exempt (Salaried) About the Role We're seeking a results-driven Client Success Manager to lead client accounts, drive ...

First Due

VP of Client Success

$200K - $225K/yr

Job Title: VP of Client Success Location : Remote - US Only Country : United States Department ... Exceptional leadership presence - you inspire confidence in customers, direct reports, and ...

National Debt Relief, LLC.

Director of Client Retention

$127K - $146K/yr

Overview The Director of Retention plays a critical leadership role in advancing NDR's goal of ... Partner with Client Success Operations to review performance trends, validate insights, and enhance ...

Ernest

Director of Client Relations

Houston, TX · On-site

Director of Client Relations (aka Director of Sales) Location: Houston, TX Sales Territory: Local ... success and that includes our clients. As we continue to grow, we're looking for a Director of ...

Ernest

Director of Client Relations

Fontana, CA · On-site

For over 80 years, Ernest has been committed to the success of our extended family, our customers ... Director of Client Relations (aka Director of Sales) Location: Fontana, CA Sales Territory: Local ...

Ernest

Director of Client Relations

Dallas, TX

Director of Client Relations (aka Director of Sales) Location: Dallas, TX Sales Territory: Local ... success and that includes our clients. As we continue to grow, we're looking for a Director of ...

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How much do director of client success jobs pay per year?

As of Jul 23, 2026, the average yearly pay for director of client success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What does a Director of Client Success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes while using a company's products or services. They develop and implement strategies to enhance client satisfaction, retention, and growth. This role involves collaborating closely with sales, support, and product teams to address client needs, resolve issues, and identify opportunities for upselling or cross-selling. Additionally, a Director of Client Success often analyzes client feedback and usage data to drive continuous improvement within the organization.

How does a Director of Client Success typically collaborate with other departments to enhance the client experience?

A Director of Client Success frequently works cross-functionally with sales, product, and support teams to ensure that client needs are met holistically. They may participate in regular meetings to relay client feedback, advocate for necessary product improvements, and coordinate onboarding or renewal strategies. This role often requires balancing multiple priorities and fostering open communication channels, making strong collaboration skills essential. By aligning internal teams around client objectives, Directors of Client Success play a pivotal role in driving satisfaction and long-term retention.

What are the key skills and qualifications needed to thrive as a Director Of Client Success, and why are they important?

To thrive as a Director Of Client Success, you need a strong background in client relationship management, strategic planning, and leadership, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and team management skills help you build trust and drive results for both clients and internal teams. These skills ensure client retention, foster long-term partnerships, and contribute to overall business growth.
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Director Of Client Success jobs near you
Infographic showing various Director Of Client Success job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 13% Part Time, and 7% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.
Director of Client Success Digital Strategy

Director of Client Success Digital Strategy

National Debt Relief, LLC.

Remote

$149K - $172K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Overview
The Director of CS Digital Strategy is a highly motivated customer service leader with a proven record of building and optimizing digital platforms while continuing to deliver best in class customer service on existing platforms. The Director will be responsible for applying skills and knowledge with a disciplined approach to ensure the team meets or exceeds performance objectives, maintains a high level of client satisfaction, while also building efficiencies, automation, and processes. This individual will lead a team responsible for developing and executing strategies to enhance customer engagement, optimize operational efficiency, and drive business growth through digital channels.
Responsibilities
  • Drive digital innovation and serve as a change agent throughout the organization, developing a clear and compelling digital strategy.
  • Own and monitor the digital-innovation project portfolio.
  • Build, manage, and continue to grow a digital-innovation ecosystem, both internally and externally.
  • Identify new tools (AI, digital, CRM) that can support and enhance our solutions.
  • Qualify and understand the full range of market trends, influences and opportunities relevant to the business, market, and customer base.
  • Understand the challenges and opportunities within both existing and new customer segments.
  • Develop compelling and differentiated digital propositions. Compile case studies to demonstrate our value. Identify new capabilities and/or partnerships required to strengthen capabilities.
  • Implement digital strategy by working with cross-functional partners to map and transition analog processes to digital ones.
  • Be an evangelist - championing the use of digital technology and practices to engender a digital mindset from the top down.
  • Monitor key performance indicators (KPIs) related to customer satisfaction, response time, and resolution rates, and implement strategies to achieve targets.
  • Reviews and develops ways to best leverage our technology and implementation new technology to continue our digital communication with clients.
  • Lead and mentor a team of digital specialists, providing guidance and support to drive performance and foster professional growth.
  • Establish clear goals and performance metrics to measure the effectiveness of digital initiatives.
  • Foster a culture of innovation, collaboration, and continuous improvement within the digital strategy team.
  • Ensure collaboration, knowledge sharing, and digital best practices among partners and colleagues to help establish a robust digital ecosystem.
  • Measure ROI for digital projects, fine-tuning approaches as needed to ensure that we're investing in the appropriate tools and resources.
  • Work with teams across the business to generate innovative digital solutions for products, services, processes, customer experiences, marketing channels, and business models.
  • Identify, research, and select key third-party suppliers, working in an inclusive relationship capacity to achieve all required outcomes.
  • Own digital client contact - lead and deliver continual improvement and development of the multi-channel/omnichannel proposition.
  • Develop effective, influential relationships internally and externally at all levels.
  • Work with peers and key stakeholders to research, identify and capture new digital products across the business and to provide recommendation and change programs which will deliver improved performance and/or a reduction in costs.

Qualifications
Education/Experience:
  • Bachelor's degree in business, marketing, communications, or related field preferred.
  • 10 years of progressively responsible professional experience required in digital strategy, customer experience, marketing, operations, or technology-enabled roles
  • 8 years' experience launching and implementing digital platforms required.
  • 5 years' experience leading contact center digital teams (chat and/or email) required.
  • 4 years' experience leading teams with direct reports.

Required Skills/Abilities:
  • Proven leadership of successful digital transformation projects
  • Understanding of core business processes and their associated technical solutions.
  • An innovative and disruptive mindset, constantly looking forward.
  • Proven skills for influencing and collaborating with fellow leaders and senior leaders.
  • Proven experience in digital strategy development and implementation, preferably in a contact center or customer service environment.
  • Strong understanding of digital platforms, including chat, email, social media, and self-service portals.
  • Demonstrated leadership experience, with the ability to inspire and motivate a team to achieve results.
  • Excellent communication and presentation skills, with experience presenting to executive leadership.
  • Analytical mindset with the ability to interpret data and insights to drive strategic decisions.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and business needs.

National Debt Relief Role Qualifications:
  • Computer competency and ability to work with a computer.
  • Prioritize multiple tasks and projects simultaneously.
  • Exceptional written and verbal communication skills.
  • Punctuality expected, ready to report to work on a consistent basis.
  • Attain and maintain high performance expectations on a monthly basis.
  • Work in a fast-paced, high-volume setting.
  • Use and navigate multiple computer systems with exceptional multi-tasking skills.
  • Remain calm and professional during difficult discussions.
  • Take constructive feedback.
  • Available for full-time position, overtime eligible if classified non-exempt.

Compensation Information
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $149,500 - $172,000 annually.
About National Debt Relief
National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.
Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.
Want to learn more about who we are? Connect with us on social!
Benefits
National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.
Our extensive benefits package includes:
  • Generous Medical, Dental, and Vision Benefits
  • 401(k) with Company Match
  • Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
  • 12 weeks Paid Parental Leave
  • Pre-tax Transit Benefits
  • No-Cost Life Insurance Benefits
  • Voluntary Benefits Options
  • ASPCA Pet Health Insurance Discount
  • Wellness Incentive Program

National Debt Relief is a certified Great Place to Work®!
National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
For information about our Employee Privacy Policy, please see here
For information about our Applicant Terms, please see here
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