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Director Of Client Success Jobs (NOW HIRING)

Pomelo

Head of Client Success & Sales

Chicago, IL · Remote

$70K - $80K/yr

ABOUT THE ROLE We are seeking a Head of Client Success & Sales to own and scale all client-facing functions across the business. This role will be responsible for both acquiring new clients and ...

Dow Jones

Director, Enterprise Client Success

New York, NY · Hybrid

$160K - $200K/yr

About the Role We are seeking a Director of Enterprise Client Success to build and lead a world class B2B client success organization from the ground up. You will be responsible for designing and ...

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Manager of Client Success

Sacramento, CA · Remote

$125K - $130K/yr

The goal of the Client Success Manager is to ensure the team: -is supported, coached and developed, so as to be a great place to work. -Delights our clients, through superior, extraordinary customer ...

Steer

Manager of Client Success

About the Role As the Manager of Client Success, you will lead our Customer Success Managers ... Reporting to the Director of Customer Success, you will be the bridge between personalized ...

WellSky

Director, Client Success

Overland Park, KS

$2.5K/yr

The Director, Client Success is responsible for leading a team of client success teammates who ... The scope of this job includes developing programs, processes, and best practices that foster ...

WellSky

Director, Client Success

Overland Park, KS · On-site

The Director, Client Success is responsible for leading a team of client success teammates who ... The scope of this job includes developing programs, processes, and best practices that foster ...

Fooda

Manager of Client Success

Austin, TX · On-site

$75K - $85K/yr

The Manager of Client Success performs a critical oversight function for all Fooda operations in the Austin market, one of Fooda's largest markets. In addition to running the day-to-day operations ...

VELOX

Director, Client Success Operations

Boise, ID · On-site

We are looking for a Director of Client Success Operations to build and optimize the systems that drive client retention, adoption, and expansion. This is not a traditional client services leadership ...

National Debt Relief, LLC.

Director of Client Retention

$127K - $146K/yr

Overview The Director of Retention plays a critical leadership role in advancing NDR's goal of ... Partner with Client Success Operations to review performance trends, validate insights, and enhance ...

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Ernest

Director of Client Relations

Houston, TX

Director of Client Relations (aka Director of Sales) Location: Houston, TX Sales Territory: Local ... success and that includes our clients. As we continue to grow, we're looking for a Director of ...

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Director Of Client Success information

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How much do director of client success jobs pay per year?

As of Jul 1, 2026, the average yearly pay for director of client success in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What does a Director of Client Success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes while using a company's products or services. They develop and implement strategies to enhance client satisfaction, retention, and growth. This role involves collaborating closely with sales, support, and product teams to address client needs, resolve issues, and identify opportunities for upselling or cross-selling. Additionally, a Director of Client Success often analyzes client feedback and usage data to drive continuous improvement within the organization.

How does a Director of Client Success typically collaborate with other departments to enhance the client experience?

A Director of Client Success frequently works cross-functionally with sales, product, and support teams to ensure that client needs are met holistically. They may participate in regular meetings to relay client feedback, advocate for necessary product improvements, and coordinate onboarding or renewal strategies. This role often requires balancing multiple priorities and fostering open communication channels, making strong collaboration skills essential. By aligning internal teams around client objectives, Directors of Client Success play a pivotal role in driving satisfaction and long-term retention.

What are the key skills and qualifications needed to thrive as a Director Of Client Success, and why are they important?

To thrive as a Director Of Client Success, you need a strong background in client relationship management, strategic planning, and leadership, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Exceptional communication, problem-solving, and team management skills help you build trust and drive results for both clients and internal teams. These skills ensure client retention, foster long-term partnerships, and contribute to overall business growth.
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Director Of Client Success jobs near you
Infographic showing various Director Of Client Success job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, 7% Part Time, and 26% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.
Head of Client Success & Sales

Head of Client Success & Sales

Pomelo

Chicago, IL • Remote

$70K - $80K/yr

Full-time

Posted 22 days ago

Job description

ABOUT US

Pomelo is a boutique offshore staffing company that places the best talent with leading brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from the comfort of their own homes. 

ABOUT THE ROLE

We are seeking a Head of Client Success & Sales to own and scale all client-facing functions across the business. This role will be responsible for both acquiring new clients and managing existing client relationships, ensuring a high-quality experience from initial outreach through long-term retention. This individual will play a critical role in driving revenue growth while serving as the primary point of contact for all clients. The ideal candidate is experienced in managing client relationships and can effectively navigate challenging interactions while consistently maintaining a professional demeanor.

KEY RESPONSIBILITIES

New Client Acquisition (Sales)

  • Own the end-to-end sales process, from outbound prospecting to closing new clients
  • Identify and target businesses that can benefit from offshore staffing solutions
  • Conduct discovery calls, present service offerings, and handle objections
  • Develop and refine sales scripts, messaging, and outreach strategies
  • Maintain and manage pipeline in CRM

Client Success & Account Management

  • Serve as the primary point of contact for all client communications
  • Manage onboarding for new clients, ensuring a smooth and professional experience
  • Proactively communicate updates, gather feedback, and address client needs
  • Ensure high client satisfaction, retention, and long-term engagement
  • Identify opportunities for upsells or additional placements

Growth & Strategy

  • Own revenue targets across both new and existing clients
  • Analyze performance metrics and identify opportunities to improve conversion, retention, and expansion
  • Work closely with internal recruiting/operations teams to ensure client needs are met
  • Continuously improve processes across sales and client success functions

QUALIFICATIONS

  • 5-7+ years of experience in sales, account management, or client success (preferably in staffing, recruiting, or a service-based business)
  • Proven track record of closing deals and successfully acquiring new clients
  • Proficient in managing client relationships and problem-solving client concerns
  • Strong communication and interpersonal skills
  • Highly organized with the ability to manage multiple clients and priorities
  • Comfortable working in a fast-paced, entrepreneurial environment
  • Experience with CRM tools (e.g., HubSpot, Salesforce) preferred

COMPENSATION
USD $70,000 per year + commissions

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